Phone

A law office customer of mine nees to pull texts from a users account. Is there a way to export them for use in court?

hi, can you add an option for customers to replay the voicemail before they hang up?

We have Multi-Site enabled for our several branch locations and most have a local IT admin. For security reasons they are not SuperAdmins. However, we still give them certain permissions to update user extension settings and groups. We have done this by giving them the User Management role permissions and limiting the site to only their site. However, these permissions do not seems to apply to paging groups. If I remove the site restriction, they can see all sites and then they can add or remove extensions as needed to the paging group. But when restricted again to only their site, they get an error: "Mailbox has no permission to this action."After working with RC support for several weeks, they suggested I submit a feature request for this.

I have a need to copy a fairly long text string (over multiple days). I know I can copy each individual text, but that's very time consuming. I can also do a screen shot, but again, that's almost as time-consuming. Is there a better alternative? I use the desktop version of RC...NOT the new "app". Also, running Windows 10.Thanks.

Please consider providing a way to set a red "Busy" Status manually without blocking message sounds the way "Do Not Disturb" Status does in Ring Central (Classic).Preferably a customizable Status where you could type in the reason for "Busy" (i.e. - Away, Training, etc ...).

Our receptionist needs to send sales calls to a voice mail explaining that they can leave a message and we will return it on Friday if we are interested in their product.How can i set this up

Hi. I have occasional problems where I get an application memory usage alert on my mac when running Ringcentral. It shows that it is using 60GB of application memory and is about to fail. Rebooting my machine clears the issue.This has happened on both my mac's. Latest is 2018 Mqac Mini i7 with 32GB memory.Any help?

When I go to sent messages and find my fax sent I do not see a way to resend. It should be in the options on the left to resend or at least on the same list to forward the message.

Can we use only extension on Polycom VVX350 Business IP Phone to use on internal use? This is our requirement

I've had some users get an "internal server error" message while in conference calls. These calls have involved users within the RingCentral app. One user would hear the message and the others would hear silence. After the message it disconnects the conference. Can someone explain what's happening? Is there a fix?

We have a user who is monitoring and answering calls for their boss - and this works fine for them - we have the RC settings and permissions all set up correctly.However, if the boss is on a call with someone and decides to conference in another individual using the Conference soft key on his phone, her phone rings when the boss calls to add the new participant to the call - like it is a new incoming call. It is very odd. And on caller ID, she sees the phone number of the original participant on the call while the phone rings.For the user - she does not know if it is a new call or if he is adding another caller to his current call. She has accidentally intercepted several of his conference calls. The boss has a Cisco 8861 and the user has a Polycom 450.In IT, we reproduced this issue using a Cisco 8861 and a Polycom 350.

I have multiple people in my office when they transfer an outside call. We have no way of seeing who is transferring the and we have no idea that the call is a transfer or just someone calling from the office. Again a feature we were told we would have but no, and no one in CS can understand the problem or even remotely help with the situation.

Hi everyone,I have already submitted this as an idea here:https://ideas.ringcentral.com/ideas/CUSTCOM-I-356But maybe there is a workaround for this.Since Shopify is growing so much and the entire world is turning online, would be great to have an option to sync contact details for customers from Shopify into RingCentral contact list.We had this with the old phone system, and was so easy to locate customers and actually answer their calls by calling their names.Would be a very useful and easy thing to do - sync Shopify customer details (phone + name) with the RingCentral contact list.

Is there any info on when RingCentral meetings on MacOS will introduce compatibility with GoPro webcam software?

I just found out you can use a call queue number as outbound CALLS caller ID, but can't use it for SMS outbound text caller ID... seems kind of silly

How do you answer and hang up calls from the Plantronics headset? We are new to RC and will be going live with the new phone system soon. I need to be able to answer calls without logging back into my computer if it went to sleep. I have already downloaded the the Plantronics Hub software and updated the firmware on the headset. This didn't help. Please advise. We are running Version: 20.4.10.284 Web, 20.4.11.2558 Windows

Why cannot i call Bulgaria? I have ticked its box in international callingThanks

We want to set up a 'office closed line' extension where users call in and check if an office will be open or not. If an office is closed to to inclement weather we need a way that staff can check the status of their office.

We are currently experiencing pretty choppy phone calls. This only happens when we have inbound/outbound calls. When we talk to other people on RingCentral everything seems fine. Any ideas on how to fix this?

RC Classic Version: 20.2.30 (E. 7.1.8)I am barely able to hear anyone on my meetings, even with my headphone, computer, and RC volumes all the way up. This had never been an issue until an update that happened yesterday.It appears that the volume slider in RC has tied itself to my computer volume slider. If I slide the RC volume to 100%, it is still quiet, but all of my computer noises are extremely loud (I have to go into the sound mixer and adjust system sounds to be lower).Troubleshooting steps taken:-Trying RC Meetings instead of RC Classic-Uninstalling RC Meetings and trying RC Classic-Uninstalling both RC Meetings and RC Classic, reinstalling just RC Classic-Toggling all audio checkbox options on and off

People call my RingCentral number have been getting this message all day. I am in Vancouver, Canada. I called into RingCentral and they can't fix the problem. Quite frustrating.

Why isn't the time out feature, user friendly? I don't understand why we are all pigeon-holed into the same security circle. Everyone's company operates on different levels/hours/time strategies. I would like to be able to configure how long the time out feature will wait before it kicks on. Or, at least another option (such as shut off) instead of the program being set at your standards. I am at my desk most of the day but switch back and forth on different projects. And then I shut down the computer before leaving. I am required to run call logs while I'm here. When I configure the call log and have to stop to check something else, it is a HUGE inconvenience to come back to my call log to find that I have been bumped out of the system and have to enter all of the parameters, again!! And then find out where in the log that I had left off. Please change this!!

Hello,This is a feature-add request. My organization wants to be able to identify cell meeting call-ins more quickly by name (not manually changing their name).All of our call-in people are RingCentral users, so the feature I am requesting would be for RingCentral to check the cellphone number of someone calling in, and if that number has been added to a RC profile, display the name of the person.Alternatively, if this is too complicated a feature, the ability to go into guest user phone numbers and manually set display names in RC so that when those numbers do call into meetings their name shows would be a good #2 solution.Thanks,

Can either the built in speakers for a laptop or the internal speaker in a workstation produce an adjustable ringer sound and not my USB headset when a call comes in? I don't always wear my headset and the ringer cannot be heard sometimes. Can the ringer sound only go to the internal speaker of a workstation, the built in speakers of a laptop or an external speaker so you know when a call comes in? Does this make sense?

I am trying to set up Call Handling to forward all calls from certain states (using area codes) to a particular extension. I know I can do this by adding an advanced call handling option, but can I bulk import the area codes I want somehow? One at a time, for over 300 area codes will be horrible. Thanks.