Phone

I have 13 Yealink T48S phones. I would like to program the hotkeys to either intercom or page other phones Yealink T48S phones in the office. While the phone supports this when I set it up manually on the phone, Ringcentral provisioning does not, and reboots/overwrites the phone hotkeys.

When clients text my main line number, I need those texts to go to one of my assistants on one day, and another assistant on my main assistant's day off. Right now there is no way to do this.

Good morning, We like to schedule meetings using our default mac osx calendar with our RingCentral GLIP app, opposed to using Office 365 or Google. When will GLIP integrate with Apple's Mac OSX Calendar? This is a very need feature we would find very helpful if implemented.

Please include Jabra Evolve 80 in the upcoming remote call control release. Almost all Jabra Evolve products are named on the supported device list -- except Jabra Evolve 80. Specifically, since moving to RingCentral, my Jabra Evolve 80 Headset is not fully functional. I can't accept, or end calls using Evolve Link (the hockey puck.) Thank you

I keep both apps open -- one on my phone and one on my computer. For some reason, the calls come through to my cell phone faster than my computer. When I'm on a call through my RC app on my iPhone, my status still shows me as "available" on my RC app on my MacBook… even if I'm on the phone for 10-20 minutes. Every app is up-to-date. Help!

Hi, I would love to be able to set up a feature that after the general VM and then they enter an extension that it reaches that person's VM and does not goes through as a live call. Can we please get this feature so that our clients and staff won't have to re learn our phone system?

I have been unable to delete my messages for over two months and RingCentral Tech has been absolutely worthless. I need someone to delete my voice mails. Here is my case inf:Case Number10857372Created6:50 AM PDT, 06/02/2020

I recently started seeing this red 'reload' type icon next to names in the Direct Messages list. Any idea what it indicates? You can't click the icon, because it disappears as soon as you hover over it.

The file would have been located here C:Users[user's name]AppDataLocalRingCentralSoftPhoneUpdateRingCentralPhone-19.2.2.msi We need this file to uninstall a prior version and and install the updated version.

When I try to resize my RingCentral Meetings desktop app window, the program freezes for several seconds before working again, the video quickly fast-forwarding to the present moment. It seems like a bug and although not crashing the program, still quite annoying. Is anyone else having this problem? Using the latest version of Windows 10.

We are in the project deployment stage of moving to RingCentral from Cisco CUCM. On Cisco, we use a 3rd party app to provide notifications based on the location defined for the the phone. So if a person in Dallas dials 911, it will send to a group of people including the GM in Dallas. Every location has its own notification group so that the GM at one site doesn't see the 911 calls for another. As near as I can tell, this is an enterprise setting on RingCentral and is not capable of having different email destinations based on the site.Considering the difficulties of 911 in the mobile, cloud based world, along with how litigious this country is, I would think that combining Nomadic 911, so if a phone is connecting in through an IP for a location, that would place that user in that site and allow for notifications based on where the call is coming from for those alerts would be a tremendous improvement.Add in to the RingCentral app a way for a user to have

I am trying to install an RC softphone app on my home Mac (ver. 20.2.2.39769). During the installation process, I get an error message that I have reached the maximum number of allowable installs. We have 5 paid user extensions and 4 have softphone installations on each desktop computer in addition to individual YealinkT48S desk sets. I would like to install RC softphone app on my home computer as well as on my iPhone. What is the maximum allowable softphone install on an account with 5 paid users?

Hope you can add more options in adding field or set of questiond in Task

My Glip Calendar Subscription link stopped working last week, is anyone else having this problem?

Call was dropped and an Network Unstable appeared on the mobile app.

I have some android users that are using the newest version of the app, and a current version of android. While on a Ring Central call they are unable to hand up by hitting the tactile feedback button on their bluetooth headset. On the other hand if they are on a normal non-ring central call on their phone, the bluetooth can hang up. I would assume this is because on android the app is not integrated, but given you can control music playback via third party apps, I would think Ring central should be able to utilize that same technology to allow a user to hang up a call..

With the new Desktop App, is there a way for it to auto launch? We updated the app from Classic, but the new Jupiter version does not auto launch. Thx.

Park Location groups - Why can't the park location groups have the caller id like a regular parked call. Using the park location group is faster than waiting for the park number to be assigned (*812). When you pick up a park location group the id says the park number.

Are the cisco ip phone softkeys configurable per user without using their IP Phone System while using ringcentral? Like on the phone itself, configurable per user manually?I don't have access to a cisco phone but I have a customer asking to configure the 2 softkeys on their 7841 for call escalation. Everything I read discusses using Communication Manager with these phones, naturally.

Starting in the latest version of Chrome Extension (v4.3.0) our users with physical Cisco/Polycom desk phones cannot Click to Dial to their physical phone.When "Options > Calling > Make calls with" > "RingOut" is selected, hovering on phone numbers only shows the SMS option. Also in settings the "Click to Dial/SMS" option only shows "Click to SMS". v4.3.0 users can still use the "Make calls with"> "Browser" option but the workflow and quality is not the same.Users on older versions of the Chrome Extension (mostly v4.2.14) can still hover, click to dial and have the call ring out to their physical hard phone.- Was this option disabled in the RingCentral Chrome Extension v4.3?- How can we enable it to allow our users to use their physical phones?

I would like to add access codes for conference call participants so that I can maintain security when conferencing with different groups. How do I do this?

Hello,I am currently test driving RingCentral to decide if it is a right fit for my company. We currently use an on premise system where each user has a desk phone in their office and a desk phone in their home office. I am also testing other IP systems that allow a user to have multiple desk phones or soft phones on the same extension. Is it possible to do this with RingCentral?Thanks

I'm trying to set dynamic call queue members for one of our queues. For example, I have two members in the queue during normal business hours. However, the manager of this queue wants his extension to be added as the third member, but only on two days per week. Right now, I've been manually adding him as a member at the beginning of these two days and removing him at the end of these two days. However, I'd like to set it and forget it. Using custom rules, there doesn't seem to be a way to edit the primary members of the call queue in the call handling rules.Has anyone else figured this out, or is it not supported?

Customer looking for an option that Audit Trail can be access or available from the RingCentral App for Desktop and Mobile

I emailed RingCentral support and asked this question:On "Call Queues" > "Call Handling & Members" > "Wait Settings" > "When maximum wait time is reached, send caller to", my only option is Voicemail. Is there a way I could change that to Forward to an external phone number instead?Their reply was that the feature I want is currently not available. Does anyone know of another way to accomplish what I'm trying to do?