RingEX

We have staff reporting very poor voice quality for phone connections.Note that Staff are using the desktop app while they are remote during the quarantine. Some calls are so bad that they must be dropped entirely and moved to cellular networks.Are there tools available to inspect call logs or any other tools available to troubleshoot these quality issues? Is this a local internet connection problem or is this something on Ring Central's side?

When person calls my user from an iphone and then wants to Merge (conference) another call. As soon as they hit Merge, the call to the Ring Deskphone drops immediately. This seems like it could be related to :https://community.ringcentral.com/questions/93312/cannot-merge-calls-iphone-error.htmlThis is super frustrating. I tested this on multiple ios devices with different versions and it happens on all of them. How could this be ? I have never heard of a system in which conferencing calling is effected in this way.

Site in South Korea has delay in voice. We need a media flow so that our Network people understand the connect. Found somehow Korea agent are logging in the Europe Data Center and not the Asia Pac.

Two users both on iOS. When a call comes through and it rings into iOS ringcentral completely takes over the phone. Rejecting the call just causes ringcentral to ring through a moment later. Ideally if both users reject the call the call should go to voicemail.

Can anyone tell me if it is possible to add pauses into the text to speech function in ring central? The way it is done sounds very unnatural and would benefit from some pauses in certain places. Thanks Alex

It seems the Task functionality has been significantly cut back on the new RingCentral app....is that true, or are we just missing how to make it work as it did in Classic?  The ability to reply to tasks so that the conversation was traceable was pretty key...

Users status on RC is in a meeting as she has one scheduled in Outlook but not through RC. She wants all of her calls to go directly to voicemail,User has a meeting scheduled on her Outlook calendar and RC show she is in a meeting but incoming calls need to go directly to her voicemail

I do not want callers to hear the recording or options when dialing the number. I want it forwarded to 1 number and if that person does not answer - I would like the caller to hear a specific voicemail.

Has anyone managed to get RingCentral Meetings to recognize Canon's Webcam Utility?The utility allows us to use our really nice Canon cams as webcams, and it's amazing.Works with all our other streaming/meeting services, including Zoom, Teams, Google.But RingCentral, which is our main meeting tool, has so far never recognized the Canon utility or camera, despite different attempts at troubleshooting, and searching the knowledge base.Thank youCanon Camera: EOS R firmware 1.4OS: Mac Big Sur 11.2.3RingCentral Mac AppVersion: 21.1.30.436 Web, 21.1.20.3053 MacDate: 2021-03-16 19:45:14

Hi!I've been trying to connect form entries on Instapage to trigger an automated text via Ring Central through Zapier, but I keep getting the error: "The app returned "International SMS is not available for account."All of our numbers are domestic US. Ring central dev department will not get back to me. I've ensured the formatting of the numbers from the source submissions are forced to format US. Any answers for me?

Hi!Auto call recording has been switched on by my admin, but my meetings aren't being recorded unless I physically press the record button which I ALWAYS forget. Any tips?Thanks in advance!

Hi everyone,I have a basic account with 1 phone number. I created three extensions as a means to separate the calls. The main number and three extensions were all created with the same email address. When I sign into the app, I can only view 1 extension at a time. I am hoping to figure out a way to view the main number and three additional extension calls and messages at the same time on the app.Thanks!Jason

Can we have the feature to disable by user the E911 alert? It appears to pop up everytime the app starts and you go to dial out to someone. It adds that extra step before a user goes to dial and can be obtrusive most of the time. If I can disable by user, it would be helpful. Thanks!

Phone is on a reboot loop

Is there a filter on Analytics to allow you to see how many phone calls an employee misses when in a que call? Also to where they are accurate counting, so if the call is coming in and line 1 is on a call it not going to count against line 1 if line 2 answers the call. There is a column for missed, but it will w/ voicemail and for our situation they do not leave voicemails on each line its a main line.

It does not appear to be possible to block SPAM SMS messages sent from a short code (e.g. 78645).  The block icon does not appear when displaying the message in the windows application like it would for a text from a regular number and when you try to add the short code to the list of numbers in the settings window it does not accept the number and displays the message "Extension numbers cannot be blocked".  It doesn't work on the website either.  It adds a 1 to the short code (178645).

Is it possible to get a fax confirmation page that shows the first page you sent like most regular machines do? This is helpful for proof of fax and to show exactly what was sent. All I get is an email saying a fax was sent. That's helpful, but doesn't provide much proof to the recipient if they deny they received a certain document.

Ring Central Classic allows you to drag and drop documents when faxing. The new RingCentral app requires you to click the paperclip button and browse to the file location to attach it to the fax.How is it that as time goes by RingCentral gets worse instead of better? The decision to retire the old app was a collosal mistake when it offers reduced functionality compared to the "new" version.I know the canned response because I've seen it on other posts. "If you want to keep using the old app contact your account manager..." Yeah, good luck with that. My account manager won't even return my emails. Last time I needed something I had to contact her manager to get an issue resolved.

I'm told by support that if an incoming call that goes to a call queue and then is answered and forwarded to another user from there, it treats the call as a new call in the call log and strips caller ID and replaces it with the main company number.This seems like the most basic setup a decent size company could have. Someone calls in to an IVR, they push 0 to get to an operator. This sends them to a call queue of available operators to answer. They pick up and act as a receptionist and decide to forward the call to me internally. As soon as they do this, the original caller id is stripped from the call. So on my end it looks like my main company number is calling me. Even if the caller leaves a voicemail, I have no caller ID from them.I'm told by one support rep that this is a feature. I can't believe this doesn't effect more customers. I've dealt with countless phone systems being in IT and this seems crazy to me. Does anyone have any work arounds?

What is the difference between all the different RingCentral desktop/mobile apps? So far i have RingCentral, RingCentral Phone, and RingCentral Meetings. Do we need all 3 in order to access all features of ring central or can one of the apps be used for all? I imagine the 3 apps are somewhat redundant. Can we get an explanation of the three?

Hi,New to RC.User1 needs a second handset for occasional home-office use. It must have the same inbound number and extension number as User1's existing phone at the main office.I want to re-allocate an existing unused phone from User2 to User1.I am having trouble in the admin portal trying to assign the existing inbound number to the second phone.What am I missing?Thasnks,FT

We are using the Yealink T48S desk phones. When someone starts dialing a number, if there is more than a 2 second delay in finishing the number, the phone auto dials what is already there. The call of course then doesn't go through. Using information found on the internet, I found where I am supposed to be able to increase that time. However, it's not working. Anyone have any thoughts or have dealt with this themselves?

Based on the KB: RingCentral Corporate Directory Feature for Polycom Phones I am having to assume that the LDAP Directory will not work with any devices besides Polycom.Can anyone confirm / deny this?I'm digging deep with yealink to see how to manually add an LDAP to their phones and I'll attach the screenshot of what the GUI gives for options.I'm hoping to find some solution as the client migrated over from 3CX which had a phonebook soft key and now they only have a dir key with no working directory unless it is done manually.

Looking for a way to add external contact to my Polycom Deskphone VVX350

I use Google Calendar in Chrome on a PC and have added the RingCentral plug-in so I can create meetings directly in the calendar. Recently there was an update, and now all meetings are created with passwords. I am able to connect with no problems, but my attendees get an "incorrect password" message and can't log in. How can I fix this? Thanks for any ideas!