RingEX

How do I help a coworker set up her Voicemail PIN for her Desktop Ring Central phone. It is a T46S model. Technology is not her friend so I am trying to help her.

My laptop's fan has been running a lot. I opened up task manager several times to find an app called "SoftphoneCrashMonitor (32-bit)" using excessive resources (7-20% of a Xeon 3.0 GHz CPU). If I quit RingCentral's app, the resource hog goes away.This was not a problem until that latest app update.

We are having an issue where some users cannot monitor a call if it is RingCentral conference line. Any other type of call can be monitored fine. Only if the number is 266-337-3623 .Has anyone had this issue before? If so, is there a fix that has worked with you?

Is it possible to have two different custom greetings for my voice mail message? I'd like to record an alternate custom greeting when I am out of the office/vacation. I only see an option to record only one custom or use the Ring Central default voice mail message. Thanks.

Hello, we have an after hours line set up to send a notification via email and SMS when someone leaves a voicemail. This works most of the time, though in some cases we do not receive an SMS notification. We're sure that everything is set properly on our end though we don't know why the issue keeps occurring. Any help would be appreciated!

My client is trying to fax me something. My phone just rings, and when I answer, I hear the beeping sound you get when you try to fax to a regular land line number.

Generally what we have seen is the contact are based on each user's or extension. So if one user have personal contact other extension cannot able to view it.What about if the user want to share their personal contact with another user.There is no personal contact in admin level. Is there any way to share extension contact with other extension people from company levels?

When an employee leaves the company, we often need to forward their calls to another manager for at least a month. How do we do this, while still deactivating the terminated employees' access to RC? I changed their passwords, but it won't log them out automatically from their mobile RC app, so they technically can still message, etc.

Is there a way to circumvent being able to send a group text message to more than 10 people?

A few weeks ago, for a very short amount of time, I was able to select the option to listen to the call recording directly from Contact Details window that pops up, using the ACD Recording tab. There were two options, one to use a phone line to listen to the call where I put in my cell number which is OK. Then the other option I could just click play for the recording and it was really nice to be able to do that. I noticed a few days ago this is no longer the case and I am back to using my cell phone to listen to calls. Otherwise I have to download the call which is not always needed.

We have rolled out the RingCentral classic app organization-wide and are using it in conjunction with Polycom desk phones. Many of our users have Call Handling settings under Desktop/Mobile App set to "0 Rings/0 Secs" in order to allow the app and their desk phone to ring simultaneously. I got a report from a user today who is a member of a call queue, working remotely (away from their deskphone). They needed to change Desktop & Mobile on their extension to 4 or 5 rings in order to allow queue calls to ring their Classic app long enough to answer. The 0 Rings setting rang once but not long enough to pick up. The queue itself is set to move to the next available agent after 5 Rings/25 seconds.Is this the expected behavior in RC Classic when queue calls come in?

In my call handling & forwarding settings I have my desktop & mobile apps set to ring 3 times and then I have the calls being forwarded to a team member. However, when I receive a call it just rings until I manually forward it. What is the trick to making the rules I set in calling handling & forwarding work?

I have two extensions that are fine when dialing their extensions but when you dial all 10 digits of the number it appears a fax picks up the call. Is there a setting on these numbers that need adjustment?We are new to RC and I am still learning.

Im taking our office calls (inbound and outbound) on my cell phone and have the need to transfer these calls to a colleague on his cell phone... I cannot find ANYWHERE an option to do this on the desktop app or the Ring Central web portal.Anyone able to help??

A client of mine just a few days ago signed up for a ring central fax account. he is now no longer able to log into his account, it says his password is incorrect. he has done several password resets, and they are not arriving in his inbox. He has checked spam and junk folders, the emails are not arriving.He tried to call tech support, but apparently there is no way to speak with a human, all support calls tell him to use the self-help web page which is useless.How can my client resolve this so he can log into his account?

I can make out going calls and receive voicemails but the phone does not ring for incoming calls.

I tend to listen to my voicemails by email or on my Ring Central desktop app, but never on my actual phone. I noticed the other day that I have a lot of stored messages on my voicemail, so I wanted to know if there was a faster way to delete my voicemails from my phone rather than going through them one by one.

Why is this being retired? The Ring Central app is way to busy. We need a simple phone app without meetings and all the other nonsense.

Can you use the app to dial with and it use the desktop phone? Example: I type in the number on the desktop app and it will start dialing out using the desktop phone in speakermode?

Our Cornell users have been getting firewall popups that they consider frightening (see attached). This user reported this occurred after they had FIOS newly installed in their home last weekend. We are wondering if installation packages could include firewall settings appropriate for all network types users may encounter. At Cornell we centrally deploy the MSI version and our Desktop Support Team uses that to deploy and update versions on a campus-wide basis. They have noted that the package itself does not create the needed Defender firewall rules. They would prefer RingCentral provide these rules in their packaging rather than our IT creating work-arounds. The following are comments from our Desktop Team: 'Currently Ring Central during it’s initial installation does not create the necessary firewall rules. This creates an issue for environm

Our receptionist can only have 2 presence keys for her extension on the phone. She needs to be able to have more than 2 incoming calls at a time. Requesting to be able more presence keys for the user's own extension.

Some of our Glip team users are having trouble reading messages & chats in Glip because of the small font size and light font colors, and this is creating real challenges for these users and our team as a result.So far we have not been able to figure out how to change the font sizes, colors or weights either from within the app or from within the device settings.We have run into this issue both in the mobile app for iOS and from the browser.Any help you can provide would be great!Thank you.

1. Account Type - US2. Related Case number - 100082263. Our client calls a local line we set up for them in ring central. That local line is to call a cell phone. We do this using the call handling forward to another phone feature. The call is not forwarded to the mobile device. The voicemail is left on the local number we set up for the client. When we load up the computer application the call rings through to the computer. We don't want this call to go to the computer, we want it to ring the forwarded mobile phone.4. Steps were taken - we called RingCentral - said try downloading the old phone app, but we can't open the old app, it says to upgrade5. Android for Mobile, windows for desktop6. This impacts my 6 agents and 30+ clients

We are only a 2 person shop and we need to both be able to answer the phone so we are connected to a Group call queue but we are not able to both get the voice mails and texts for that Group call queue. If that would be possible some day to allow multiple extensions to receive voice mails and text messages that would help out a lot.