RingEX

When we attempt to merge a call with our warehouse number it immediately drops the warehouse number but the call continues, it just says we are unable to merge the call, How do we fix this?

authorization = "Bearer" + " " + access_token;header = Map();header.put("Authorization",authorization);header.put("Content-Type","application/json");params.put("to",to_s);params.put("from",froms);params.put("text","Test SMS message from Platform server");res5 = zoho.encryption.base64Encode(get_attachments);data = "data:text/plain;" + "name=" + get_attachments + ";base64," + res5;lists.add(data);params.put("attachments",lists);info params;send_mms = invokeurl[url :"https://platform.devtest.ringcentral.com/restapi/v1.0/account/" + accID + "/extension/" + extensionId + "/mms"type :POSTparameters:params.toString()headers:header];info send_mms;

When we receive a call in our Android App it shows the color circle with the initials and the phone number below it. Is there a way to show the full name instead of the phone number? I don't care what their number is, I need to see their name.

We are currently using RingCentral voip service using the w52p physical phones, and have the single line plan with four phones. We noticed that when to calls are being answered, the third incoming call goes to voicemail. I called ringcentral, and they representative stated that there can be only two simultaneous calls per digital line. I am writing to see if anybody else can confirm this before I pay for a second digital line. According to the rep this would give us the capacity for four simultaneous incoming calls.We used to yelling w-52p phone system, this is advertised by the manufacturer to support for simultaneous calls. However according to the RingCentral representative, each digital line on ringCentral only supports two simultaneous incoming calls.Is the response from the representative realistic and appropriate? Do I have other options in terms of voip

My team members used to receive their email notifications with the Team, Task and message in the email...for a couple weeks now the emails just come in with a blank notification that says you have messages waiting, but doesn't specify who the message is from or the task its associated with in the email. Was there a change? Its frustrating because when they go in to look its not obvious who the message was from.

does anyone know how to turn off emails for every text message received? I tried under preferences but I'm still getting emails.

Can the Polycom VVX 350 use wifi

When I make an outbound call I am getting a rapid busy signal and phone says bad request. I have tried several times to restart phone. Any suggestions?

Why am I dropping calls when using a wifi connection.

Hello,Using Polycom VVX 450 phones with 12 buttons. On the admin website you can program presence buttons for users but even though it gives the option to choose which specific button to choose on the end users phone it always adds them to the next available empty button. Doesn't matter if you choose leave empty space or collapse list. On the web portal is shows the correct layout but on the actual phone it doesn't match. Am I missing something on how to get it to save to the button you choose on the web portal?ThanksJoe

For the life of me, I can't figure out how to make calls through my computer using the app. I can dial the number on the RC Phone app, but it just acts as a dialler for my cellphone, with the call itself going through my cell.Basically, I want to be able to move from a Zoom meeting on my laptop, to a phonecall on RingCentral without having to switch my headset over from my computer to my phone. Anyone have any ideas as to what settings need changing?

Hi,We recently changed the way our RC works so we can see incoming calls in the HUD. However now when external calls come to the hunt group it rings my softphone and mobile app. I only want calls to my extension / direct line to call my mobile app, don't want my mobile ringing 300 times a day or to get calls out of hours. It is handy to have transferred or internal calls to my mobile though. I have now had to delete my mobile app, which I used to use quite a lot.

We just recently acquired a firm and we would like to have the old office phone number get forwarded to their new line at a different location. How can we go about doing this? This would also be temporary, maybe a year.Not tech savy, and the tech support left me confused. Please be specific

I have new Creative Chatmax HS-720 headset whose microphone the Windows 10 system on my Dell laptop shows is working (via testing it on settings). However the same microphone does not work on RC. I've tried just about every troubleshoot, but to no avail. Any ideas?

is there a way for your desktop phone to call using the logic in my custom app

Can we schedule SMS to be sent to custom contact list ? If so,please guide through the open available options

I have several phone at my work place that accept the ringcentral phone calls. I use the desktop app to see my faxes and voice messages. I do not want the phone to ring to my computer, but if I mute it in the settings, it turns off the volume for the whole computer. How do I disable the ringing on my computer app?

Is that possible without turning them both off and forwarding it to her cell (which is not an option in her case because her cell coverage sucks from home).

My firm recently made the jump from using RingCentral Meetings to RingCentral Video. We are overall very happy but one feature we seem to be missing is the ability for a virtual background via the meeting settings. In doing my own searching I found this guide: https://support.ringcentral.com/article/Enable-Virtual-Background-RingCentral-Video.html.However, it does not seem applicable anymore? Am I missing something or is this something that was removed to be refined?

Feature request:Presense for RingCentral Unified App

Can a call queue receive text messages if that queue has a direct number assigned to it? If so, who receives the text messages?

How do I change the settings for our receptionist to answer the incoming phone call live during office hours instead of it going the leave a message prompt?

I just set up my new RC account yesterday and have been playing around with the call settings. None of the call settings I've configured seem to be live, and yes I saved everything. When I make a call to test the settings, they don't seem to have been applied. Does it take a few days? Any recommendations?

We have a receptionist routing calls that come into our main line: a call comes in, reception answers, places the call on hold and then forwards the call to a user. We use RingCentral App (GLIP), not RC Phone.After the call is received by the end-user, their caller ID does not show the actual person that called but instead shows a call from our receptionist. This even happens with recorded calls making the call log and call recordings incredibly difficult to navigate and search. For an end-user to find a call that was patched through by reception, the user has to know the specific date and time and search that way; if they want to find the caller ID associated with the person that called, they have to reach out to IT to search on the admin end using reception's call log.In addition, this have proved incredibly difficult for managing call recordings because we can't simply search by the number since the moment a call is transferred by r

I have recently been unable to authenticate using Google SAML with the RingCentral desktop app or Classic app. I do not believe the issue to be a SAML issue as the account being used to authenticate will work in other cases with RingCentral like RingCentral Phone, RC app on IOS & Android.After some searching I found this blog from Google.https://developers.googleblog.com/2020/08/guidance-for-our-effort-to-block-less-secure-browser-and-apps.htmlWhich explains the behavior I am experiencing with the RingCentral desktop apps previously mentioned. I believe both the RC app/classic are running an embedded version of Electron and would fall in the embedded browser category. I think this may be a wider issue at least in my instance and hasn't been a real problem yet due to SAML being able to have a