RingEX

As a tool that combines chat and task management into one product, Glip has the potential to be the best chat/productivity tool out there; however... after using Glip for 2-3 years now, there are still glaring bugs and gaping holes in its core functionality that boggle my mind and hold it back from true greatness.In fact, I'm so discouraged by the lack of progress that I'd thought I'd get some stuff off my chest and share everything that drives me nuts about the browser/desktop app... in hopes that someone out there is listening... because I'm at a point where I'm looking at other options.This list is not exhaustive (and I'll likely add to the list as things come to mind)... just the stuff that I'm still perplexed by:CHATLine BreaksIf you create a line/paragraph break after a line that has a url in it, the line break doesn't display (except on

Hi,We changed our company name and domain name more than 3 years ago. Everybody in our company has both emails with the previous company domain (eklektik-web.com) and the new one (outsourcify.net), they are used as aliases in Gmail for Business so both work as email addresses.We use Glip since 5 or 6 years, before it became RingCentral. I had created my account with the old domain name but all our new employees since use the new one. I add them myself in RingCentral Glip right after creating their email address.Until recently I could choose "add guest as co-worker" for co-workers signed in with a different domain name as mine (which is also the company's domain on Glip).I can't anymore. It seems there was an update lately that removed that option. The issue I have is that I discovered that one of our employees (who since left) mistakenly created a parallel company in Glip with her email address with

We have a mainly mobile workforce using the Ring Central App (Glip app) on mobile phones in the UK.We have scenarios where an employee will call an external contractor then need to link other internal employees into the call. At this point the call will become a conference call between multiple parties.Can anyone tell me how this is possible?Happy to have callers on hold while more employees are dialled in.TIA.

Hi all,Is it just me, or are other people's tasks not displaying when you initially click on the tasks app?In a previous post (link below), I complained about how Glip wouldn't display some tasks unless I click on "Assigned to..." and my name. Now, none of my tasks display unless I do this (or go into my personal conversation and click on the tasks link in the right-pane). Here's my original discussion, if anyone else is interested: https://community.ringcentral.com/ringcentral/topics/what-drives-you-nuts-while-using-glip._

I need to add the 11th person to one of my call ques

can I change my own call handling preferences without login in as an administrator? I.e. forward my calls to my cell when traveling.

how can I change my username on Glip?

Texting from desktop app I'm getting this error message: Message is not sent. Message cannot be sent. You previously sent messages using another phone number.I only have one number? And I can't text from my extension?

I have two number with NITCO (Northwestern Indiana Telephone Co/1) but they are not portable with Ring Central. I'd like to request an arrangement be made with NITCO to allow porting of numbers. Is this possible?

One of our locations is in the 100 of extensions. We would like to be able to call these numbers from our app on our phone. As of right now the app things we are trying to dial out.

I would like to know is RingCentral support both Subject and Body in text message. We are switching from another platform which support Subject and body

We run two different companies and our receptionist chooses which line to call out. We NEED to be able to modify the outbound caller id (NAME & NUMBER) for each specific line to reflect which company they are calling from.  Right now the caller id number is correct but the company name is not and according to tech support there is no way to fix this. This cannot happen and we need a fix ASAP!!

Will RingCentral generate a confirming email to the sender of fax sent to my RingCentral fax number?

I am running ringcentral app on my windows 10. At some point, the app start spinning and spinning but nothing showed up. I uninstall it, download the app again, installed and the same issue. I reboot the machine and no luck. I am not connected to a network, I tried to turn off all norton features and still the same issues. The ring Central meetings is working fine. Any hints?

Several different types of bluetooth headsets will not answer or end a call with RingCentral Win 7.5.2. I have tried on several different Win7 laptops. The headsets are high-end - Jabra, Creative, and Klipsch. On each machine the bluetooth connection was established, Win7 reports all BT headset, handsfree etc services running properly. All BT headsets worked properly in audio sink mode with iTunes . The headsets, with 7.5.2, cannot answer or end a call, although my voice carried thru the headset mic to the caller. I could NOT hear the caller. I tried with audio settings pointing directly to the correct device and then with them pointing to 'Same as system' (which was pointing to same device). HELP! I was told that RingCentral supports bluetooth headsets before I committed. In this day and age you would expect RingCentral to work with MOST BTs, not the just the few that are listed. I prefer to believe there is just a setting or version wrong somewhere because otherwise it&#39

I have been reviewing call logs since the new Analytics portal launched due to KPI impacts. I have found two issues in how RingCentral dispositions/tags a call that is questionable. I say questionable because I consulted with someone who manages an IVR system for 57M customers that I partnered with several years ago.Scenario 1: Customer calls 800 number, selects a queue and is routed to voicemail.Issue: RingCentral will tag the call as Abandoned when the call is sent to voicemail prompt which is correct tag. RingCentral then tags the same call again with Abandoned after voicemail is left. That makes for two Abandoned KPI dings for one call. This is new as of April 2019 after looking back through Nov - March data.I am not sure how anyone is supposed to answer a call when it is in Voicemail so I believe this is an invalid tag for Abandoned since the call has already been tagged.

When I have a call set up with someone, I text them 10 minutes before I call them to let them know I'm calling from a number they may not recognize. This number gets added into Dashboard as a number, not as a name. I cannot edit the profile to change that to a name, so I'm stuck with having a huge list of numbers and have no idea who is who. I often end up texting a lot with some of the appointments and it's a pain not having their name...just their number...in the Dashboard. How can these numbers be changed to names? Sure hope there is a way...thanks!

I've been having this issue with our conference phone for months and no rep is able to fix it. Whenever a call is put on hold, the person on hold hears continuous ringing as if the call is dialing out.I've been able to set hold music/tones for regular lines but the conference phone doesn't show that option. Has anyone else had this issue??

When u try to connect it has started telling me please check my connection settings

Can't see 'em, or check 'em off...

remove member from group message

Why am i nit getting faxes

We ran out of minutes on our plan this month due to the amount of spam callers calling in to our number. I have been working with support to have theentl system hang up on the robo caller if no prompts are pushed. The problem is, the greeting has to run 3 times before the call is disconnected. Which again, takes a few minutes each call to go through. Curry there is no way they can make a change to disconnect after the first message. I am hopeful that someone there will address this issue before we have to change providers.

US Accountcase # 07226689On several calls a day we can not hear callers, when they call back we can hear them. We take appox 400 calls a day and about 10 a day can not hear us. I sent RC a report of 6 so far today.