RingEX

On this page here: https://www.ringcentral.com/support/pc-incoming-call-integration.htmlIt details the steps for incoming call notification. That screenshot appears to be from an older version of the software, and I do not have the options that it thinks I do.I am specifically looking for the "Launch another application or URL" option and I cannot find it anywhere.Please help

I can't seem to find a way to do a "Warm Transfer" to another employee when I receive a call. I need to be able to talk to the employee I will transfer the call to first before I actually transfer the call. On the mobile app there is no way to do this, and on the desktop app there is a button but for some reason it isn't letting me press it! Please Please let there be a warm transfer option on the mobile app and let it work on the desktop app.Thank you

Is there a way to monitor how many lines are in use and whether a customer would have received a busy signal? We have added a few new employees and suddenly we have customers indicating they are getting a busy signal when calling us. Previously we handled all calls through a couple of VoIP phones but we've recently started using desktop/smartphone apps.I don't know if this is a configuration issue, if calls are being forwarded (thus tying up an incoming and outgoing line) or something else that would account for this. It would be nice to graph how many of our lines were in use during a time period.My assumption is that an extension to extension call shouldn't use one of the main lines, right? Up until now, everyone was in the same office so we chatted in person. Now with two locations there are many internal communications being done between extensions.Thanks!--Ed

Everyday I get a number of faxes on my Ring Central phone line.  These are all SPAM.I would like to block any faxes to my mobile phoneI would like to NOT have a recorded message show up that is just a bunch of fax noises

whenever somebody trying to reach me, every time the call is directly going in voice-mail. outgoing is fine but facing problem during incoming only!! please let me know what to do???

How do I edit or delete contacts from iPhone App?  It is clear how to find or add new contacts, but I do not see how to update a number, or add a second number, or even delete a contact I no longer want.I figured out how to do it from the website version, but not from the mobile app.Thanks!

I would like to assign a different ringtone for each of the extensions that we have, so that I would know who's calling me without having to look at my phone. Is this possible??

Can someone in RingCentral please publish a list of all available switches/arguments for each RingCentral application? ie; ALLUSERS, MEETINGAUTOUPDATE, etc. Support has been unable to provide such basic information. They are also unaware of what MSI switches are. We are interested in disabling update notifications for RC Phone as well as the switches that will cleanly reinstall everything when there's a current version installed as we notice two RC Phone icons on the desktop when the installer upgrades to the latest version.

How do I assign a user to an unassinged number? It does not show up in Unassigned USER list.

On windows 7 computer, after installing the latest Ring Central Desktop, the application fail to launch. When you double click the icon to start, crash report will pop up saying, abnormal termination.Before the crash report error, I was seeing "this application failed to launch QT (blah blah, i don't remember the exact message)"Any help on this question would be nice as the application just won't launch at all to use.

I was recently updated to RC Phone on my Android phone (Samsung Galaxy S7) and my Macbook (Catalina 10.15.4) and have noticed that the toggle option for "Accept call queue calls" is no longer available.I've set myself to "Do not disturb", but I'm still receiving calls when that call queue gets a call.I used to be able to just turn off the option to receive call queue calls, but I'm not finding that option anywhere.I've temporary solved the issue by removing myself from the call queue, but the time taken to do that is greater than just turning off the switch.Does anybody know where it went, if it's still an option?

Instead of having to Switch to Carrier while driving, could you do a toggle in settings to default to Carrier. I hate calls dropping while I am driving.

We are receiving more than two dozen robocalls per day noe that we are with Ring Central. Never had this problem with AT&T. Is someone working on this? All the tech reps tell me to do is register on donotcall.gov which we have and which does nothing.

Text notifications

Good day. Not a customer yet, trying to get a good handle on things before we take the leap - we will only be using the fax services offered by RingCentral.Currently, we have multiple fax lines to our Agency, each line going to a different department. With our current electronic fax system, a single person monitors the database/inbox for their department and when a fax arrives, they forward it by email to the proper recipient. We're hoping to mirror that system and flow as much as possible.Ideally, what I would like to see happen is when a fax arrives for a specific number, that fax is forwarded via email to an account that is monitored by a staff member, who then forwards it along to the proper person. Each number would forward to a different email account, monitored by different staff. We need some level of security and separation, so none of these staff members would have access to the main database or application - all their access wou

i had an account that was disabled, and i wanted to know if there was a way to salvage any of the contact list from that account and import it to my new one?

I knew not to upgrade again. This was what happened during the last upgrade and today, in the new, I can no longer send message to more than 10 people as separate texts. Last time I fixed it by re-installing the old version - can you please send it over? (Old as in at least two prior)REQUESTS/NEEDS:1) Would love to create a GROUP for my contacts. Sending texts to 50 customers at a time is not efficient. If I could place all my customers into one GROUP, sending separately, that's preferred. (ie: Group A - 100 customers; Group B - 150 customers; etc)2) If we can't have option 1, I need to go back to sending 50 texts at at time, separately.Until then, please send me a link to the OLD version that allows me to send 50 at a time seperately.thank you!

Is there somewhere we can view a detailed list of bug fixes for a particular release? In this case, we want to know if a bug was fixed in the latest release of the RingCentral Modern App. The release notes only show the enhancements. Bug fixes are not detailed.

Why does RC Phone and Ringcentral require permission to allow rc phone to make and manage phone calls?I got RC so that I could use it separately from my personal phone, as a VOIP solution, why does it need access to my Android dialer?

I am looking when it would be happen to add a 2nd line to answer a call from a JUPITER APP because some of my clients are requesting this they can't do it on JUPITER app just with the classic one only.

Some of our users are getting the error message 'Too Many Requests Recently Sent. Try Again Later.' at the top of their Glip.Currently it seems to be about half of our users seeing this.What does this relate to, and how can we resolve this?

wondering if anyone can helpI have 4 extensions all using ring central soft phones. I can call other extensions or transfer calls to other extensions. I remember when I was setting up ring central i set it to not receive calls as they are only used for outbound, and caller ID is set to unknown. Could someone help please

While trying to login Ring central app, it says "please check your network connection and click retry to reconnect." we are using office laptop with VPN.All of a sudden, Ring central stopped working from June 30.Outlook plug in says the error message "please check your network connection and click retry to reconnect."While trying to login via chrome, provided username,password, otp it says " "sorry, we cannot recognize the device.please use other device or browser and try again."" checked internet options TLS 1.1,TLS 1.2,SSL 3.0 are checked. Tried using IE, still the same error.IE version is 11.Tried uninstalling Ring central meetings, Ring central desktop app (version 20.2) and installed the same from RC website, still same error message.We tried joining the meeting through meeting link or meeting ID, it says the error message &quo

Our company's phone transfer to RC was just completed the other day. In the meantime, the desktop app and mobile app had shown temporary phone and fax numbers. We were told that once the transfer was complete these numbers would update.The mobile app has updated to the correct numbers but the desktop app has not. How can this be fixed?

Under Auto-Receptionist I do not have the options of IVR Menu and IVR Editor. How to I change to multi-level?