Skip to main content

To homepage To homepage

Ideas Portal
Community Webinars
Knowledge Base
Groups

Ask a question
Login

Beyond the Hype: The State of Agentic Voice AI (Live Webinar)

(Thu, Nov 12, 6:00 PM)

Home
Community
Ask The Community
RingEX

RingEX

Bring calls, texts, video meetings, and fax together on one reliable AI communications platform.

Phone
- 3239 Questions
SMS
- 503 Questions
Fax
- 238 Questions
Team Chat, Calendar, & Tasks
- 228 Questions

Missed Our “RingEX Unlocked” October 2026 Webinar? Watch the Replay & Discover What’s New!

A huge thank you to everyone who tuned in for our latest RingEX Unlocked session, hosted by Sara Hoyt from RingCentral’s Customer Success Team and wit...

7 days ago

1313

4208 Questions

zarios-hair-salonThe First Step

I have created a group of contacts, how can I send an SMS to the group?

I have successfully uploaded a list of contacts, I then created a group, but, I can not figure out how to send an SMS to the group.If I search for the group name, all of the contacts in that group show up, but, I can not send to all of them without clicking each individual member.Am I doing something wrong?

8654

lambersonThe First Step

Can a virtual extension be tied to a physical phone?

I am curious if I can add a virtual extension and tie it to a physical phone.

7858

liz-mcgill1New Participant

Mobile App - Lag on calls | RingCentral

We have a US account with 3 users. One of our users uses the ringcentral app on her android and one client is complaining that there is a lag in conversation transmittal (he'll say something and our user doesn't hear it for a few seconds). He is the only person who has said this, and when I call the user from my Polycom phone to her ringcentral cellphone app, there is no lag. Has anyone experienced this or know how to fix it, or if it's even a problem on our end?

19195

travis-pooleThe First Step

SPA525G Sidecar

Hello,I have a Cisco SPA525G Digital Sidecar. I want to be able to add shortcuts/favorites to that so I can just hit the button and it dial the number. I want these to be other businesses and individuals I work with outside of my Company. So I do not want it to be internal.Is this possible?Thanks

16838

card-connectThe First Step

Caller can't hear me.

Downloaded Ring app to Iphone 6s Plus. When a call comes in the caller can't hear me. I can hear them though. If I push the keypad on phone they hear that on the callers side but cannot hear my voice. Any Ideas?

701511

A

rhondaThe First Step

Mobile App: How to disable users profile pictures?

Ring Central Cell phone app adds user profile pics to my phones gallery of pictures. I don't want this to happen. I keep deleting, they come back after I talk to someone through the app.

5753

kowalskiThe First Step

Desktop App: How to launch an application on an incoming call

On this page here: https://www.ringcentral.com/support/pc-incoming-call-integration.htmlIt details the steps for incoming call notification. That screenshot appears to be from an older version of the software, and I do not have the options that it thinks I do.I am specifically looking for the "Launch another application or URL" option and I cannot find it anywhere.Please help

5275

bThe First Step

Mobile App: How to Warm Transfer on the RC mobile app?

I can't seem to find a way to do a "Warm Transfer" to another employee when I receive a call. I need to be able to talk to the employee I will transfer the call to first before I actually transfer the call. On the mobile app there is no way to do this, and on the desktop app there is a button but for some reason it isn't letting me press it! Please Please let there be a warm transfer option on the mobile app and let it work on the desktop app.Thank you

12927

A

ed-estesNew Participant

Lines usage and reports on busy signals

Is there a way to monitor how many lines are in use and whether a customer would have received a busy signal? We have added a few new employees and suddenly we have customers indicating they are getting a busy signal when calling us. Previously we handled all calls through a couple of VoIP phones but we've recently started using desktop/smartphone apps.I don't know if this is a configuration issue, if calls are being forwarded (thus tying up an incoming and outgoing line) or something else that would account for this. It would be nice to graph how many of our lines were in use during a time period.My assumption is that an extension to extension call shouldn't use one of the main lines, right? Up until now, everyone was in the same office so we chatted in person. Now with two locations there are many internal communications being done between extensions.Thanks!--Ed

18114

robinson1The First Step

Fax: How to block spam faxes

Everyday I get a number of faxes on my Ring Central phone line.  These are all SPAM.I would like to block any faxes to my mobile phoneI would like to NOT have a recorded message show up that is just a bunch of fax noises

21238

ashish-kargwalNew Participant

calls are directly going in voice-mail. outgoing is fine

whenever somebody trying to reach me, every time the call is directly going in voice-mail. outgoing is fine but facing problem during incoming only!! please let me know what to do???

8981

A

thomas-crumudgeon-hasaraNew Participant

Mobile App: How do I edit or delete contacts on iPhone?

How do I edit or delete contacts from iPhone App?  It is clear how to find or add new contacts, but I do not see how to update a number, or add a second number, or even delete a contact I no longer want.I figured out how to do it from the website version, but not from the mobile app.Thanks!

12029

michele-brosnahanNew Participant

Can I assign a different ringtone for each extension?

I would like to assign a different ringtone for each of the extensions that we have, so that I would know who's calling me without having to look at my phone. Is this possible??

3591

A

luis-fuentesNew Participant

MSI Installer Switches

Can someone in RingCentral please publish a list of all available switches/arguments for each RingCentral application? ie; ALLUSERS, MEETINGAUTOUPDATE, etc. Support has been unable to provide such basic information. They are also unaware of what MSI switches are. We are interested in disabling update notifications for RC Phone as well as the switches that will cleanly reinstall everything when there's a current version installed as we notice two RC Phone icons on the desktop when the installer upgrades to the latest version.

12481

karen-deboltThe First Step

How do I assign a user to an unassinged number? It does not show up in Unassigned USER list.

How do I assign a user to an unassinged number? It does not show up in Unassigned USER list.

12512

jae-wook-kimNew Participant

latest desktop app crashes during opening

On windows 7 computer, after installing the latest Ring Central Desktop, the application fail to launch. When you double click the icon to start, crash report will pop up saying, abnormal termination.Before the crash report error, I was seeing "this application failed to launch QT (blah blah, i don't remember the exact message)"Any help on this question would be nice as the application just won't launch at all to use.

28707

seth-kobergNew Participant

Call queue calls toggle button in Mac app and Android app missing

I was recently updated to RC Phone on my Android phone (Samsung Galaxy S7) and my Macbook (Catalina 10.15.4) and have noticed that the toggle option for "Accept call queue calls" is no longer available.I've set myself to "Do not disturb", but I'm still receiving calls when that call queue gets a call.I used to be able to just turn off the option to receive call queue calls, but I'm not finding that option anywhere.I've temporary solved the issue by removing myself from the call queue, but the time taken to do that is greater than just turning off the switch.Does anybody know where it went, if it's still an option?

5521

wayne-millerThe First Step

Toggle in Mobile App to use Cell Carrier or Data/4G/5G as default.

Instead of having to Switch to Carrier while driving, could you do a toggle in settings to default to Carrier. I hate calls dropping while I am driving.

9324

randall-salterNew Participant

MORE THAN TWO DOZEN ROBOCALLS PER DAY

We are receiving more than two dozen robocalls per day noe that we are with Ring Central. Never had this problem with AT&T. Is someone working on this? All the tech reps tell me to do is register on donotcall.gov which we have and which does nothing.

11522

chris-schreiberThe First Step

Text messages constantly say you have a message or you have a text. Why can't they just show me the message?

Text notifications

4372

normNew Participant

Multiple fax lines

Good day. Not a customer yet, trying to get a good handle on things before we take the leap - we will only be using the fax services offered by RingCentral.Currently, we have multiple fax lines to our Agency, each line going to a different department. With our current electronic fax system, a single person monitors the database/inbox for their department and when a fax arrives, they forward it by email to the proper recipient. We're hoping to mirror that system and flow as much as possible.Ideally, what I would like to see happen is when a fax arrives for a specific number, that fax is forwarded via email to an account that is monitored by a staff member, who then forwards it along to the proper person. Each number would forward to a different email account, monitored by different staff. We need some level of security and separation, so none of these staff members would have access to the main database or application - all their access would be to the destination email accounts.Hav

10951

tadewatumNew Participant

is it possible to retrieve contacts from a disabled RC account?

i had an account that was disabled, and i wanted to know if there was a way to salvage any of the contact list from that account and import it to my new one?

2882

lauren-clarkeNew Participant

The new upgrade today has messed up all of our texting settings.

I knew not to upgrade again. This was what happened during the last upgrade and today, in the new, I can no longer send message to more than 10 people as separate texts. Last time I fixed it by re-installing the old version - can you please send it over? (Old as in at least two prior)REQUESTS/NEEDS:1) Would love to create a GROUP for my contacts. Sending texts to 50 customers at a time is not efficient. If I could place all my customers into one GROUP, sending separately, that's preferred. (ie: Group A - 100 customers; Group B - 150 customers; etc)2) If we can't have option 1, I need to go back to sending 50 texts at at time, separately.Until then, please send me a link to the OLD version that allows me to send 50 at a time seperately.thank you!

2171

ben-warnerNew Participant

View bug fixes for releases

Is there somewhere we can view a detailed list of bug fixes for a particular release? In this case, we want to know if a bug was fixed in the latest release of the RingCentral Modern App. The release notes only show the enhancements. Bug fixes are not detailed.

1491

matthew-nelsonThe First Step

Why does RC Phone and Ringcentral require permission to allow rc phone to make and manage phone calls?

Why does RC Phone and Ringcentral require permission to allow rc phone to make and manage phone calls?I got RC so that I could use it separately from my personal phone, as a VOIP solution, why does it need access to my Android dialer?

9744

Show more activity

Having trouble finding an answer?

We can’t know everything, but we can help point you in the right direction with these resources:

Knowledge Base
Create a Case Online
RingCentral University
System Status

Powered by Gainsight

Terms & ConditionsAccessibility statement

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales

© 1999-2024 RingCentral, Inc. All rights reserved. Privacy Notice

Sign up

Already have an account? Login

Login with SSO

Login with SAML2 Login with openidconnect

Login to the community

Login with SSO

Login with SAML2 Login with openidconnect

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview