RingEX

Short code massaging is NOT WORKING using the glip app and ringcentral phone app, SHORT CODE MESSAGING is NOT WORKING I cannot SEND/RECEIVE.

Would like to enable external customer to post requests directly onto an RC team Board. Can I do that?

Failed Faxes Disappear from my app and I can't resend myself. I must creat fax again.I use to be able to resend a fax when it failed. Now, it disappears from my app and I must create it again and reattached all files. I can't find any setting to change to make it stay in my app until I see it and resend it.

When I try to type a text message in Glip (web browser version), somehow it is not recognizing all of my keystrokes. As a result, I am having to type the text in the browser's search bar and then copy and paste into the Glip text message. I believe that it is doing this on various devices, and it is not a problem when typing elsewhere in the browser, so it has to be something with Glip.It does not seem to be a problem when I am using Glip for inter-office messaging.How can I fix this problem?

Is there a way for administrators of our RingCentral application to retrieve glip chat history for a particular user? We need access to this information for employee relation concerns.

Has this feature been taken down? I used to be able to send group messages out to people not in my directory as separate text threads, now they are all grouped together. This is for gathering information for potential applicants and I don't want to be sharing peoples' phone numbers with others. As recent as a week ago it gave me a "warning" that it would be sent out as separate messages-which is the whole point for me anyway-then yesterday it is no longer is doing so.

So I brought up the Ringcentral App (Windows 10) today and got a popup asking if I wanted to try out the beta. I went ahead and clicked OK and got a popup window to sign in. We use Google SSO and was in the process of doing that but got error saying the browser wasn't supported (my guess from 2FA - we use hardware USB keys and usually have to 'Try Another Way' for non Google apps). Anyway - I closed the windows to try again, but cannot find anywhere to access the beta version in any of the menus or screens. Is the popup the only way and if it doesn't work the first time you can't try it?

USA, Desktop - RingCentral Phone, Latest VersionI want to add recipients to a SMS/Text message I plan on sending out to many people. These recipients are not in my address book. Previously, I added recipients individually.I just tried to copy/paste the recipients from a column in my excel, hoping it would individualize each number. It didn't do this. It created one endless #.Is there a way to do this?Is there a way to create a group for those who I've added?Is there a way to make sure the SMS/Texts are sent individually, and not as a group Text?Thank yo.

Allow copying and pasting multiple contact numbers. I have tried placing a comma after each contact number, it's not going through.

Hi,When trying to transfer calls through to colleagues I can only see that they are available, busy, do not disturb or invisible. It would be really useful for me to be able to see when users are actually on calls as well as busy.For instance if I have an important call that needs taking by a member of the sales team I know that they are on a call rather than just busy.Thanks,Briony

if the new ringcentral app is supposed to replace the phone app, then it needs to have the same features including the URI setup so i can click to have a phone number called when it has the TEL: url the old phone app has this, it is very weird that you don't have the same capability in this new app.

How do I get the debug logs for the Android mobile app?1. Log into your RingCentral Mobile App2. Activate debug logging by dialing *33284564#. 3. A menu will appear for Log Settings. This is where you will switch on Debug logging4. Reproduce the problem.5. Return to the Log Settings Menu and select Send log -> Current log (or select the log from the list based on the naming convention which is the date and time in 24 hour format) -> Send log via e-mailSend this email to your RingCentral support agent6. Switch

Starting yesterday my users will have their cell phone call dropped if they get a call through the RC app. I opened a case with them, but I can't imagine this is isolated just to my users. My current case number is 09661024. I know one user has an iPhone, not sure about the other. If the user is on an RC call and a call comes into the cell phone, the call isn't dropped. If she is on an RC call and another call comes in, she says the first RC call is dropped, but the tech support guy said the call wasn't. I believe the system just didn't think the call was dropped.

Is there a way to monitor Glip messages? I know its no longer called Glip but thats what it is to us.Also, I am an Admin on InContact but am unsure if I am on Glip, how can I check this?

I just dialed one number and it went through to a completely different number. I tried a second time and the same thing happened again. Never had this problem before.

Our team is having issues w/ a lot of calls being dropped. Is there a way to solve this?

The HUD is not refreshing. It shows people are on calls, when in actual fact the call is finished & they're not on a call any longer. The only resolution I can see is logging out of the app & then logging back

US Verizon account, case # 10612060Call forwarding is not working for 2 out of 3 mobile numbers. Ring Central rep said my phone line or extension previously was corrupt but it's still having problems that no one has the answer for. My number, 1859, is the only cell phone that receives the calls.Here's the detailed call log to show

Account Type U.SI am using ring the central phone app on a Vodafone 4G cell phone and I am unable to send texts. when I called the tech support they said Vodafone does not support texting which the sales team never shared initially. Now what's funny is a friend who referred me to ring central was sitting in the same room with me and we both were using the same network to send texts and he was able to but not me. I asked the technical support guy real time that how is this possible and his answer was he is lucky, that's why. Really??

Since a recent update to 19.8.1 of the RC app (Glip), we can no longer see all our Teams. The number of Teams shown in the left-side navigator pane is controlled by the Preferences setting 'Max Conversations' (number; limit: 60) - itself a bit of obscure naming but acceptable. If we set this to a reasonable number such as 9, to avoid having to scroll the navigator excessively, only the 9 most recently active Teams are shown. Before the update we could click on the Teams category to see the full list in the main window but this now only collapses and expands the Teams category.Is there some other way to get to the full list? If not, please restore the previous functionality.It would be helpful also for each user to be able to control the sort order of the Teams list.Account type (UK)Related case number (n/a)Detail: See abovePrevious troubleshooting steps taken: crawled through the UI, clicking everything...Software

Hello RingCentral, today I have an issue pertaining to the deletion of tasks that perhaps interferes with the HIPAA setting.In my business, we started to integrate reoccurring tasks that repeat on a monthly, up to bi-monthly basis - however there is a problem. These tasks have been deleted off their respective chats automatically. I'd like to infer that it is because we have the HIPAA setting enabled and so past 30 days it would be automatically deleted to fulfill the setting rules.Is there anyway we can override that setting for specific chats/tasks/etc?It seems a bit off that we can 'create' a task that is reoccurring up to a year-basis, yet on the HIPAA setting it states TASKS are deleted after 30 days.And so I am here with this issue at my workplace, having to recreate the missing tasks in the mean time.Possible solution?

Wanting to know the call rates to the UK?

Account type: USDescription: One of our users was a recipient of a group message. The group message consists of 3 members including her and 2 of them are NOT RC numbers. whenever she tries to reply she gets the message "Message is not sent. Recipient extension is not found".only 1 of our users is affected.

So the sms function stopped working for some reason through the google chrome extension below is a screenshot of the error it says it needs a valid phone number. ( I am the Admin)I tried uninstalling and reinstalling the app rebooting the computer & uninstalling rebooting on my mobile device and I'm still getting the same error i've tried multiple phone numbers and still the same error.so I don't understand why it's not working I tried using the chat service with ringcentral and they were not able to help me and was escalated to another department. Is there anybody out therethat can help!

Why it have only 8 colors for dot for differenciating teams? Red is not even there!And why those colors are not used in the app? It's so difficult to differenciate our teams. Best would be an avatar as for people, but at least color could do it...