RingEX

I think we all want the capability that the RC Phone HUD has on our desktop to work on our cell phones but since it doesn't, has anyone found a work around to be able to identify and pickup calls going to a specific ext?Example: I need to make sure when I'm on my lunch break that I can answer incoming calls to our CEO.I have tried:- adding my cell phone to his user call handling, but this simply rings my phone when his rings and I can't distinguis the difference between a personal call to my cell, or a call coming in to him.- i have the ring central app on my phone, so whenever an incoming call comes into my extension, it shows its from ring central, i want this to happen when a call comes into him.- i setup a que - being mindful of the above ^^ i tried creating a que to ring .. and named the que CEO .. but i don't know how to trigger this que without an IVR, but i don't want u

After an Android update my RC phone app would only connect to my Bluetooth headphones when receiving a call. I uninstalled the app and logged in. Now I can;t answer or make calls and have them connect to my headphones. My native app still works fine.

I receive calls but then a heavy machinery sound plays over soon after clicking (1) to answer the call, and cannot connect or talk, as I can hear only that heavy noice, if they leave voice mail; only that sound is recorded. This is happening for the last 9 months. Receiving calls directly or through the app does not matter. Pls advice any one? Called weebly tech support 3 times. They cud not solve the problem yet.

We are having an issue, with the headphones on out going calls they work fine but on incoming calls they wont work thru the headphones only thru ring central and computer speakers

New Ring App (Issue)1. Account Type = US2. No case number (it was closed by rep)3. Description (can not receive more than 1 call at time on App, 2nd call goes voicemail)4. Called Support5. Ring Central App Version 20.1.20.0.0706. Only 1 User (me)==== Details ==== (when calls are forward from work phone to mobile using Ring App)I have my calls from my work phone in my office forwarded to my mobile (using the new ring central app).So I am on my mobile phone talking to a client that was forwarded over from my work phone. A 2nd person calls my work phone but since I am already on a call, instead of my mobile phone ringing, it sends the 2nd caller to voicemail.On the old Ring central application, my mobile would at least ring giving me the option to take that call. Now if I am on the phone, it just sends it directly to vociemail, my mobile does not even ring.Ma

We are a US based account having issues with a number we've ported to Ring Central.The porting process was very smooth, easy, and successful, now that the number has been ported we faced an issue, that even though when we dial out the Caller ID is our ported number, when somebody else, not from our company, is dialing this number, they're being routed to the old phone that we ported the number from.Anybody had ever such an experience or would know how to resolve this?This is affecting a huge amount of clients that are unable to reach us.

I am having trouble getting my cell to hook up through my bluetooth in the car using Android Auto when using the RingCentral app. It works fine any other time. When I transfer my desk phone to my cell it will does not see the car to hook into the speakers. Any ideas?

Is there anyway to add a "Group/Mass Texting option" ... Example: Sending a text message blast to several cell phone numbers at once. Similar to TextUs.

I'm trying to see if I am able to not have phone service through my internet subscriber and have RingCentral only

can filesharing be restricted to one person only?on integrations administration > file sharing >manage > tick upload from computer/ mobile = It will enable all users to do this .is there a such only specific users can do this?thanks

How to set a password or a PIN before making an outgoing calls using a polycom phone

Hi. We use Glip Teams for our Tech Support team. However, we have different techs on rotation every day and techs leave the team at the end of the day and rejoin in the morning if they were scheduled. We noticed that the Teams name is not sticking on the left panel once you leave the team. You always have to search for the team and join in the morning.Is there a way to bookmark it or save it in the panel so you can easily join the team in the morning?Thanks!

how to stop this RC spam emails

I can add Contacts with names and numbers on my cell phone app but only the phone numbers are showing up on the desktop. It would be nice to have the names transfer .

Company is in US. We are working with client nationwide. 90% of clients are out of state and we need to communicate with clients via text, fax or phone. Company is in great loss if we cannot refer back to our texts and conversations. Therefore, as an admin it is very important to export compliance report. However, since last March I have been calling and chatting and asking support. But as of today i am not getting any support or help. Past 1 year, I have been told same thing, this is a known issue and we are working on it. Prior to last March of 2019 I was able to export the compliance report without any issue but now seems like this issue is taking forever. Please let me know if there is any other way we can export the compliance report or what other options we have. we have about 50 people and communicating daily to out of state clients. Company is in US and taking a great loss without this future.

How can we enable LLDP-MED on OBI302 ( Polycom ATA ) ?This could be helpful to automatically provision the good VoIP VLAN to ATAs to ensure proper Qos Tags and quality.

add notes contained in the contact records to the call log csv download

I provide health and legal services in my company. I chose RingCentral bec HIPAA. I have them since 2013. Customer care used to be excellent now is none. My credit card expired and the service got disconnected 10 days after the automatic renewal. Tried to reinstate the service. Got one billing call that I missed. Opened a ticket for customer care. It is a week now and no one cared to call, get paid, and reinstate the service. This company is located in Taiwan. They love to benefit from the American market but they cant conceive the USA business & trade Statues. Imagine the damages of having the communication your businesses rely on suddenly get suspended and you fall vulnerable to the communication company not only to resume your business but to obtain your records from them if you decided that they are not reliable and you need to move on and contract a different company. Imaging the cost and effort of filing a law suit case against them in federal court to obtain your electron

Blocking a phone # that sends a text message to a landline that is a possible scammer

Having lots of echo from my end during video conference, thought it was something from computer tried couple other source similar issue.

Dear Team,I am writing to find if there is a way to Bulk Delete Old/Completed Tasks in Glip?There are several tasks since 2016 in our Glip and when we try to see the Completed Tasks, it keeps hanging.is there a way we can see them month by month to limit the list so that it can load easily without hanging plus delete them or archive them in bulk?Any helpful response will be highly appreciated.Best Regards,Syed H | My Job Portal

Hi,I would like to have the mobile application and the desktop application to ring simultaneously with my forwarding number, once they called my main line. Is this feature possible?Thank you.NDAIZEYE

US account; Latest software version; Same behavior on web app and Windows app; Super Admin loginIt seems like a while back any images, like JPGs, I attached to a message, task, reply, etc used to fully display along with the link. Now, that only seems to be the case in teams. What happened to that ability everywhere else? It is really counter-productive to have to click on a link one or twice to have it then load in a browser. Even then, it doesn't allow for the display of multiple images by arrowing through like is the norm in browsers or other image display apps. No, you have to exit back out and click the next link. Is there a problem? Was that functionality deleted in some update (haven't used RC Glip in a while, but getting back into it)? What am I missing?

Are there any known issues causing voicemail playback to freeze/stop on the RC app for iPhone? I have a client on RingCentral and they say that all users with an iPhone, about 8 people, are having the same issue. I will make sure they all check for the latest version, but is it known that this will fix it or could there be something else going on? Their iPhones are not company provided.

DAILY ENTER MY RINGCENTRAL SYSTEM APPROXIMATELY 15 CALLS THAT IN ANSWER ARE TELEPHONES DISCONNECTED. MANY OF THESE NUMBERS WHEN BEING ANSWERED DIRECTLY THE SOUND IS HEARD AS A FAX. THIS IS HAPPENING TO ME SINCE APPROXIMATELY ONE YEAR, I HAVE CALLED COSTOMER SERVICES BUT THE PERSONS WHO ANSWERED DO NOT KNOW OR DO NOT WANT TO HELP ME WITH THIS PROBLEM. TODAY THEY HAVE CALLED ALMOST 20 DISCONNECTED NUMBERS, CHURCHES, HOSPITALS, COLLECTIONS COMPANIES, PLEASE NEED SOMEONE HELP ME TO SOLVE THIS PROBLEM.I HAVE 8 NUMBERS 1800 WITH RINGCENTRAL AND ALL I HAVE SINCE 2008, HAVE BEEN FROM MY COMPANY FOR 10 YEARS, THEN I DO NOT UNDERSTAND HOW OR WHY THIS IS HAPPENING?THERE ARE EVEN CALLS THAT ARE ANSWERED AND NOBODY IS FROM THE OTHER SIDE OF THE LINE, BUT THE LINE THAT IS LIKE IF SOMEBODY WAS SPEAKING. TODAY I HAD A CASE LIKE THIS, I HARD 51 MINUTES AND ABSOLUTELY NOBODY WAS TALKING.