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Beyond the Hype: The State of Agentic Voice AI (Live Webinar)

(Thu, Nov 12, 6:00 PM)

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RingEX

RingEX

Bring calls, texts, video meetings, and fax together on one reliable AI communications platform.

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- 228 Questions

Missed Our “RingEX Unlocked” October 2026 Webinar? Watch the Replay & Discover What’s New!

A huge thank you to everyone who tuned in for our latest RingEX Unlocked session, hosted by Sara Hoyt from RingCentral’s Customer Success Team and wit...

8 days ago

1353

4209 Questions

serinus-healthNew Participant

how to stop this RC spam emails

how to stop this RC spam emails

1941

bill-eNew Participant

Mobile Contacts will not sync with Desktop. Please help

I can add Contacts with names and numbers on my cell phone app but only the phone numbers are showing up on the desktop. It would be nice to have the names transfer .

2791

ll1New Participant

export compliance report

Company is in US. We are working with client nationwide. 90% of clients are out of state and we need to communicate with clients via text, fax or phone. Company is in great loss if we cannot refer back to our texts and conversations. Therefore, as an admin it is very important to export compliance report. However, since last March I have been calling and chatting and asking support. But as of today i am not getting any support or help. Past 1 year, I have been told same thing, this is a known issue and we are working on it. Prior to last March of 2019 I was able to export the compliance report without any issue but now seems like this issue is taking forever. Please let me know if there is any other way we can export the compliance report or what other options we have. we have about 50 people and communicating daily to out of state clients. Company is in US and taking a great loss without this future.

2411

ZZ-Admin488927065New Participant

Activate LLDP-MED on Polycom ATA ( OBI302 )

How can we enable LLDP-MED on OBI302 ( Polycom ATA ) ?This could be helpful to automatically provision the good VoIP VLAN to ATAs to ensure proper Qos Tags and quality.

7561

A

mickey-mouseNew Participant

Call log detail downloads

add notes contained in the contact records to the call log csv download

2481

medical-services-pllcNew Participant

Reliability & liability

I provide health and legal services in my company. I chose RingCentral bec HIPAA. I have them since 2013. Customer care used to be excellent now is none. My credit card expired and the service got disconnected 10 days after the automatic renewal. Tried to reinstate the service. Got one billing call that I missed. Opened a ticket for customer care. It is a week now and no one cared to call, get paid, and reinstate the service. This company is located in Taiwan. They love to benefit from the American market but they cant conceive the USA business & trade Statues. Imagine the damages of having the communication your businesses rely on suddenly get suspended and you fall vulnerable to the communication company not only to resume your business but to obtain your records from them if you decided that they are not reliable and you need to move on and contract a different company. Imaging the cost and effort of filing a law suit case against them in federal court to obtain your electronic

3542

smariniwingThe First Step

Blocking a phone # that sends a text message to a landline that is a possible scammer

Blocking a phone # that sends a text message to a landline that is a possible scammer

2442

abiodun-okulajaNew Participant

Having lots of echo from my end during video conference, thought it was something from computer tried couple other source similar issue.

1351

A

syed12New Participant

asked in Team Chat, Calendar, & Tasks

Bulk Delete Old/Completed Tasks in Glip

Dear Team,I am writing to find if there is a way to Bulk Delete Old/Completed Tasks in Glip?There are several tasks since 2016 in our Glip and when we try to see the Completed Tasks, it keeps hanging.is there a way we can see them month by month to limit the list so that it can load easily without hanging plus delete them or archive them in bulk?Any helpful response will be highly appreciated.Best Regards,Syed H | My Job Portal

1531

ndaizeye-espoirNew Participant

Simultaneous ring for mobile application, desktop application, and forwarding number

Hi,I would like to have the mobile application and the desktop application to ring simultaneously with my forwarding number, once they called my main line. Is this feature possible?Thank you.NDAIZEYE

38712

bond007dmcThe First Step

asked in Team Chat, Calendar, & Tasks

Images only display in Teams?

US account; Latest software version; Same behavior on web app and Windows app; Super Admin loginIt seems like a while back any images, like JPGs, I attached to a message, task, reply, etc used to fully display along with the link. Now, that only seems to be the case in teams. What happened to that ability everywhere else? It is really counter-productive to have to click on a link one or twice to have it then load in a browser. Even then, it doesn't allow for the display of multiple images by arrowing through like is the norm in browsers or other image display apps. No, you have to exit back out and click the next link. Is there a problem? Was that functionality deleted in some update (haven't used RC Glip in a while, but getting back into it)? What am I missing?

2731

A

reed-knutsenNew Participant

Voicemail Pauses/Freezes on RC App for iPhone

Are there any known issues causing voicemail playback to freeze/stop on the RC app for iPhone? I have a client on RingCentral and they say that all users with an iPhone, about 8 people, are having the same issue. I will make sure they all check for the latest version, but is it known that this will fix it or could there be something else going on? Their iPhones are not company provided.

1951

sandra-reyesThe First Step

WHY I RECEIVE SO MANY CALLS OF NUMBERS THAT ARE DISCONNECTED.

DAILY ENTER MY RINGCENTRAL SYSTEM APPROXIMATELY 15 CALLS THAT IN ANSWER ARE TELEPHONES DISCONNECTED. MANY OF THESE NUMBERS WHEN BEING ANSWERED DIRECTLY THE SOUND IS HEARD AS A FAX. THIS IS HAPPENING TO ME SINCE APPROXIMATELY ONE YEAR, I HAVE CALLED COSTOMER SERVICES BUT THE PERSONS WHO ANSWERED DO NOT KNOW OR DO NOT WANT TO HELP ME WITH THIS PROBLEM. TODAY THEY HAVE CALLED ALMOST 20 DISCONNECTED NUMBERS, CHURCHES, HOSPITALS, COLLECTIONS COMPANIES, PLEASE NEED SOMEONE HELP ME TO SOLVE THIS PROBLEM.I HAVE 8 NUMBERS 1800 WITH RINGCENTRAL AND ALL I HAVE SINCE 2008, HAVE BEEN FROM MY COMPANY FOR 10 YEARS, THEN I DO NOT UNDERSTAND HOW OR WHY THIS IS HAPPENING?THERE ARE EVEN CALLS THAT ARE ANSWERED AND NOBODY IS FROM THE OTHER SIDE OF THE LINE, BUT THE LINE THAT IS LIKE IF SOMEBODY WAS SPEAKING. TODAY I HAD A CASE LIKE THIS, I HARD 51 MINUTES AND ABSOLUTELY NOBODY WAS TALKING.From:(202) 856-5461WIRELESS CALLERToday 12:16 PM Phone CallAccepted0:00:17From:(256) 927-5166CENTRE ALToday 11:38 AM P

4456

emily-grahamThe First Step

Android app adding 1 to the beginning of called numbers

I've recently started using the Android RingCentral app. Calling mode is Direct Dial, not Ring Out. I am in the UK, and both my RingCentral and mobile numbers are UK number. When I dial a UK number, the app is putting a 1 at the start of it and it sounds like it's trying to dial an international number. Dialing an internal extension is fine. I assume this is something to do with regional settings but I can't find an option to change anything that would appear to affect this. Can anyone help?

14255

chen-zhangNew Participant

call routing from call queue to specific rule of an extension

I would like to know if we can have the call routing from call queue to specific rules of an extension

1521

john-stippellNew Participant

5 digit dialing t o external auto attendant?

We are in the process of moving to RingCentral for several of our users (new company subsidiary). We would like to be able to use 5 digit dialing to call users on old system. The old system has an auto attendant so we were hoping to be able to dial something like 2-1234 wher 2 would initiate the call to the old auto attendant and then pass the 1234 as the extension. Is this possible? Is there some other way to achieve this ?

2001

jodytuttNew Participant

Stuttering conversation or skipping every other second

I purchased a new cell phone. LG Stylo 5 Now after setting up the ringcentral app every call i make cuts out every other second both for me and for the customer. I am sure it is something I need to set up differently, but I have no idea which setting would cause this. I have my old device, a samsung galaxy A10e which is working perfectly, so it has to be a setting in my new phone. Can anyone point me in the right direction?

1651

matt-dillmanNew Participant

Forgot virtual location announced extension

I park a call to a virtual location (*8xx). The location is announced to me when I place the call in park. Let's say I forget that location. Is there a way to tell which virtual locations have calls in park?

1541

steve-wThe First Step

There are dozen's on questions sent to this site and I would like to know if any of them get solved?

There are dozen's on questions sent to this site and I would like to know just how Ring Central responds to these questions and if any of them get solved?

2502

steve-wThe First Step

How do I review replies to my questions?

How do I review replies to my questions?

1091

thanh1The First Step

Change email address domain in the standalone version of Glip

I started testing Glip with a personal email account, and that test has been successful. I would now like to move my Glip to my new company's domain. I have a lot of conversations already, and don't want to lose that history. I have been able to update the company name, but I cannot change the email address domain.

5103

tim-smith12412New Participant

Fax from Email to a fax number with an asterisk in it

I know the standard procedure for sending a fax from email is to add the item you want to fax to the email as an attachment, then send the email to <fax number>@rcfax.com. This works great. Now I need to send a fax via email to a fax number with an extension. For example, 212-555-1212*82. How do I email to fax to that?

2181

timallyThe First Step

Diversion won't work with Skype number

HiWe have an Account type: UK - RingCentral Office 1 line Standard EditionDiverting to mobiles is no problem but we recently got a local Skype number for when we're out of the country as the cost of our mobiles out of the EU is high and thought that when we were on wifi, being able to accept calls on that would be great. But the diversion doesn't work. It either goes straight through to voicemail, jumps onto the next divert (one of our mobiles) or cuts out completely. I've done what seemed like an endless chat with first RingCentral then with Skype who each say the problem is with the other provider. Does anyone know the answer please, as to why my local Skype number won't work when used as a divert on RingCentral? Any help gratefully received!Thank you :)

6982

metropolitan-bail-bondsNew Participant

How do I Port my number to a mobile carrier

How do I Port my number to a mobile carrier

12832

phil-butlerNew Participant

2 COMPANIES WITH OVERLAPPING EMPLOYEES -

2 COMPANIES WITH OVERLAPPING EMPLOYEES. I have a problem. I know RC is capable of doing this, but I don't know how to do it. I have one R.C. account, 2 companies and 2 "877" numbers. Company A has different employees than company B - EXCEPT there are two employees that are in both companies and we cannot get the IFR system to work correctly on those two employees that are in both companies. Can you PLEASE POINT ME TO A VIDEO, or an article that can help me fix this. PLEASE. R.C. technical people couldn't do it, but I know its "doable". THANKS VERY MUCH

1231

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