RingEX

I completed my TCR Registration last month (about Apr 4) and got accepted confirmation. But I keep getting a message on my Ring Central app saying I must complete the registration. How can I fix this?

When I receive calls, I cannot hear the caller from my phone (iPhone 12, iOS version 16.3.1). My microphone is on.

We got a delivery of a Mitel Mitel 6940W IP Phone to assign to a user who was using an IP480. I went to Phone System > Searched for the user > and clicked on the "change phone button" > I assigned her the new IP 6940W from our inventory. I restarted but the new IP 640W is not displaying the users name (it just displays L1 with wrong time) and the phone does not ring when i dial the extension. I noticed that when i click on the phone in the admin portal it shows "Status: order in progress". Am I missing a step on how to assign the new phone to a user?

Several of our phone users with Polycom VVX350 desk phones are reporting problems with their phone freezing up, intermittently shutting down, and dropping calls. What is the best approach for troubleshooting the issue to determine if a firmware update is needed?

Hi, how would we go about upgrading the firmware on our Polycom VVX 250 desk phones. I've tried the Poly Web Configuration utility but I need a correct admin password. The default does not work. A scan is showing the jsQuery software is out of date. Thanks

The conversational messages button is greyed out when I go to add a standards campaign. It's fairly straightforward. We don't use promo campaigns at all and just want to be able to test when needed.

Hi allWeb: 22.4.20.2259 2022-11-25 17:19:21Desktop: 22.1.31.2866 Windows (x64)In the last week or so every time I boot my computer the RC deaktop a

Hoping the community has insight as the lack of support with Ring Central is approaching legendary status. Essentially, we already have TCR brand approval AND a campaign approval. We then launched a customer outreach using Ring Central Labs Enhanced Business SMS. From ~ 1:11pm to 2pm it was fine and then every single text was unable to be sent. We paused the outreach and that's of course where the Ring Central customer serv

Hello,We are having an issue where calls are not being forwarded to the next person in the call queue if the primary answerer is on DND.What we want: -if person A either doesn't pick up OR is on DND, the call rings to person B-if person B also doesn't pick up, it goes to voicemail Right now, if person A is on DND, then it just goes to A's voicemail and doesn't ring to B. Here are the settings I have under Call Handling - Missed calls: -if set to "Voicemail" then it functions as above, and the call is not forwarded if person A is on DND-if set to "Forward to extension", it does rings from one person to the next but it will never go to voicemail if person B doesn't pick up. The actual "ringing" the caller hears goes away after the allotted number of rings for person B, but the call still shows connected for the caller, and never goes to Voicemail.Does anyone ha

I have a user who works from home and was never assigned an extension or number. She wants a number now so that she won't be giving out her personal number every time. She came in and showed me her RingCentral app and she was signed in. When I got to the admin portal I cannot not find her anywhere. I tried creating a user but it gives me the "email already in use". How can I find her account? The only way I can search is through the "Users with extensions" but she was never assigned an extension. Thanks

This has been a long (multi-year) issue, that we have just recently confirmed with RC tech support. From our RC account we can send long sms messages (longer than 160 char), but we cannot properly* receive them ever.By "proper", I mean that all long text messages received from most canadian carriers that are longer than 160 char (approx), are received as multiple messages and usually in the wrong order. With several months of testing with RC tech support, they finally acknowledged that RC does not support the sms technology that all Canadian carriers use as their standard for identifying the order of long messages so that they can be "reconnected" in the proper order and then delivered and displayed as a single message (as it was sent).RC tech support has acknowledged this, but yet they will not provide any estimate of when it will e supported properly, OR any commitment that they are even planning to. We asked them to update the webs

Over the last few weeks, our company has been having small little "blips" on our Polycom VVX500 devices. During these blips, company-wide an error is thrown on our Polycom saying "Line Unregistered" and we are unable to make or receive calls. These blips last for about 30 seconds, and then things go back to normal on their own. My laptop is connected to the internet via ethernet, straight from the Polycom device. And during these 30 second blips, our network does not go down, and I am still able to ping out to Google's DNS with no issue.I checked the logs on my Polycom's GUI, and see the following coinciding with whenever these blips happen:0419025151|sip |5|00|SSL_get_error nLen -1 errno 110 nError 5 = (0)error:00000000:lib(0):func(0):reason(0)0419025151|sip |4|00|TLS Listen Thread Exit0419025151|cfg |5|00|Prm|Array parameter key.x.function.prim index 324 is out of range0419025236|sip |4|00|[TLS] Serve

Our main number has been approved for TCR campaigns, but i do not see any way to view/send SMS from our Main Company Number. How do I do this?

I have a general voicemail box set up for our main company number. When I sign in and go to phone > voicemail, it only shows the voicemail associated with my number and not the main company number/general voicemail box. How do I access this?

Sales person did not explain any approval processs for business texting. Its like this information was held back for the purpose of making a sale, at my expense. I had business texting ay previous carrier.

Hi, When I'm not using my mobile phone and a call comes though, my only option is 'swipe to answer'. This compares to when I am using the phone and options are the red 'X' which sends the call to voicemail and a blue checkbox to answer the call.How do I change the moble app function to enable me to quickly send a caller to voicemail?

I recently inherited our RingCentral account and recently formatted and added a polycom phone to our system. On this new phone it has 6 lines available and all of them are displaying the users name. On other phones on our system it is only showing the first 2 lines with the users name. I'm not able to change the settings on the phone because the password gets changed to something I don't know on the phone and I'm not able to remote connect to the phones IP address. I also see for this user, in their presence, they are showing only 2 lines with their name. Is this a local phone setting I can adjust or is the setting somewhere on the RC Admin portal? Is there a section in the RC Admin portal that I can see the config settings to find the password and/or reset it?

when our front desk calls one of our extensions the recipient will hear the phone ring but the caller doesn't hear a ring on the line. the caller just hears dead air until the recipient picks up or it goes to voice mail. I can't seem to find a cause or a solution. this also happens when a call is transferred to the recipient.

Does anyone have the most recent VPAT documents available to send me ASAP? I'm having a hard time getting in touch with our Account Rep and need them urgently! Thank you!

Correct fax number isn't available in drop down list in settings. We receive faxes at the correct number. How do I fix it?

Hi I am forwarding my ring central phone number to a mobile but its sending callers to the mobile phone voicemail instead of my Ring Central voicemail. I set the settings in the call forwarding for missed calls to "send to voicemail" Thanks for any suggestions.

The Forward All Calls feature has a fault in design. When you enable "Forward All Calls" for User A who is getting the call, to send them to User B , it should still use the "Connecting To..." greeting that is assigned for User A. But the system plays the "Connecting To..." greeting of User B.That is wrong. It should play User A "Connecting To" greeting so that we can record a custom message tell the incoming caller "You have called Jane Doe at extension 123. She is away so we are automatically forwarding you to John Smith at extension 456". This way your incoming caller is not getting someone answering that they do not expect and do not know. For our clients, that is pretty critical - counselling services clients want to know they are reaching the person they intend to, or understand who they are being directed to. You cannot edit the User B recording to provide that information, becau

My group of about 20 folks has started experiencing these 2 problems in the last week or two. Any guidance on a fix, or is this a bug?We're all running the latest version: 23.1.22.6903 Mac. We've been unable to intentionally replicate either issue thus far but every member of our team has had both issues. I know it's not an internet connectivity issue, as we work from different offices and at different times. 1. An external number calls in, we attempt to transfer the call to another internal number, and RC gives us a "Unable to load the page" message and the call box turns solid white - screenshots attached. The app locks up and we can still hear the connected call but can't transfer or end the call because the app is frozen. All we can do is quit the app, ending the call, and reopen. Sc

Our Fax Number does not appear correctly on the FAX COVER SHEET // It defaults to our Company Main Number. If you have been through this issue and found the resolution, please share it. Thank you!

Our phone/answering service isn't working correctly. My message picks up, but there's no sound or place for a caller to leave a message. How to fix this?