RingEX

Bonjour,Dans la partie messages de RC (Ordinateur: 22.4.34.6382 Windows (x64) 2023-02-01 03:50:19) je ne reçois pas les messages que je reçois bien sur l'app Android (version 23.1.20.17037)

After adding a monitored extension to my phone and enabling my phone to ring when that extension is dialed, their is only 1 audible ringm then the line extension just flashes. (Actually, just a half of a ring). Can the number of audible rings be increased?

How can my mobile users see the entire company call log through the mobile app?

There's a lot of features I do not want my users to have access to. Is there a way to remotely limit them? Like I don't need tasks or calendar abilities on the mobile app.

Thankful to have found this RingCentral Community Forum. I tried to get my question answered via the TCR Registration dedicated phone support but I had them confused I believe. I am assuming I only need to register the phone number we and our customers use, and not the "Company Main" number (not published anywhere) we received when we enrolled in RingCentral. Is that correct?Also, we only us conversational texts and I have seen multiple questions about that. Customers reach out to us in this manner first and we respond accordingly. I am understanding we still need to create opt-in and opt-out messages and procedures, but am sure hoping not. Could you provide guidance on this?I have registered for your March 8th webinar on this topic but worry I am running out of time to meet the March 31 deadline.Thank you!

We have setup a dedicated HR Fax line to receive inbound faxes using its own number.Is there a way that HR employees can send out faxes using the "HR Fax" line as the outbound number? We are trying to avoid confusion when sending outbound faxes, as they show up as the individual user's fax number at the moment.Also, if the above is not possible, are there any other recommendations on how to accomplish something similar?

Do I need to setup a campaign if I am not sending texts and only receiving them? I did the TCR registration. That should be enough. Do I need to worry about sms getting disabled without a campaign?

Hello All,

Has anyone had luck reactivating their SMS after the registration?? The amount of customers who are complaining that they cannot reach us is growing, and I cannot get anyone on the phone to help me out. I submitted the form and a ticket but no word back. All while I am paying for this service!!

Confused on the registration. Is Ring Central charging $40 do facilitate the registration process of registering my SMC? They provided me the attached form to fill out for the registry process. Is this all I need to do? is fill out that form and send it to Ring Central. Also, why can't I just submit the form to the csp.campaignregistry.com or should I use Ring Central because there advantages of using you guys to facilitate this process.

After registering your SMS phone number business name with the registry, Will consumers now have caller id when you text them to see who is calling. For instance if your company name is Billy Bang Shrimp company. Will the customer automatically see that name when receiving a text. I do not want my callers to see the company name because I use one phone to service three of my companies and it would confuse them to get a caller id call form a different company

Hi I currently have a premium Ring central plan. For texting I use the Window Desktop app and get charged only when I go over my monthly limits. 1) I need to know what all the costs are associated with the changes in the text industry and Ring Centrals service fee ch

We don't use SMS for anything but texting our store managers if they are having an issue that requires them to call us back for support. We have never texted a customer, and have no mechanism to ever send SMS campaigns. Anything to do with marketing SMS/Email is 100% outsourced third-party for them to send and is managed on their own hosted systems. I'm struggling with understanding how I am supposed to fill out a form that is not applicable to our business and yet keep SMS to our internal employees.

I have been trying to get SMS approval for over a month. I spend 2 hours a day on hold with Ring central. This is truly affecting our business and every time I call I am transferred multiple times to diff people until I am finally hung up on with no call back. This is so disappointing. I just do not understand why someone can not just tell me what the issue is. Feels like I am calling a company that has 4 employees in the Philippines who are very friendly but have no authorization to do anything. CAN ANYONE HELP ME?? Just don't know what to do anymore.

My team and I cannot send texts to clients. There is no option for that on the dekstop app. Also, we cannot see text history of texts sent from the mobile app.Clients also reported to us that they are not receving texts from us even though we have sent them numerous times.We have a dedicated phone number for each team member as well as extensions. Roles have been updated to Super Admin so everyone can send SMS. We have tried uninstalling and them installing but still nothing!This has been happening since we moved to RingCentral last week. This is giving us a headache since we use texts heavily to contact clients. We are losing business over this.

Our SMS is not working and tech support blamed the TCR process. How is that possible since March 31st is the deadline and there is not supposed to be service disruption. I submitted our TCR 30 days ago. Need answers.

Admins needs to have the ability to disable the SMS feature.

Due to each department having different hours our "Business Hours" are set to 24 hours. We utilize IVR's to manage call routing for business hours and after hours. I'm in the process of reworking a few of them and was wondering how is it determined what IVR takes precedence over another? Are there certain key aspects of each IVR that dictate this?

We are using the Windows version of the RingCentral app (version 22.4.34.6382 Windows).On the main call log screen, it shows the Caller's Name that we add on the Contact Card, but it'd be nice if we could also see the Company Name field that is on their contact card.

I've been reading through the forum questions and information on the various RingCentral pages and am still somewhat confused. In the TCR business registration checklist, it states the following: You must have consent from customers to receive an SMS before you can register with TCR. Otherwise, your application will be rejected. We are local government, currently using high-volume SMS to remind

We have several Azure joined devices that are used by multiple staff members (receptionists) and found that RingCentral phone is installed on each individuals user profile " C:Users**User**AppDataLocalProgramsRingCentral.exe" as opposed to a true installation. The problem is that each time a new user sits at one of these pc's we are having to reinstall the RingCentral phone app. This position has quite a bit of turnover and are constantly going through the install process.Is anyone else running into this issue? If so how did you make is less cumbersome?

I have a client who claims to have left multiple voicemails over the last couple of weeks. I see the missed call in my log but no voicemail (not on the phone app, desktop app and I'm not getting an email). This client has a tendency to ramble in messages and I'm wondering if she's hitting the time limit for messages and for some reason it's not saving? Is there any way to fix this?

We are wanting to expand our ring central service to our additional location. But we don't want or need an IVR menu. I just need one main line to go to a call queue and the other main line to go to another call queue but when enabling Multi-Site service is requires you to use a multi-level IVR menu?

Where is the self-register function located so I can register with TCR? I can't seem to find it.

I do not want RingCentral to launch on startup of my computer. I've removed the shortcut from my startup folder and it keeps reinstalling itself every couple of days. I want this to stop. I've look all through the setting of RC and looked at settings, apps, startup and it's not in there. So why does it keep doing this? Make it stop! I want to turn it on when I need it, and not be on when I don't need it.