RingEX

We have multiple call queues created (Simultaneous) for call center on RingCentral portal, which is still under the project phase and not yet in production.We did a test to simulate the problem we have.Tried calling few call center numbers, and informed call center agents not to pick up. The ringing time is only last for 10 sec then straight to the voicemail.How do we set the ringing time to last for > 1 mins? please can you advise?

I have a Yealink T46S. It has 2 softkeys that I do not use - Intercom and Page. Yealink says these keys can be reprogrammed to display "history". Yealink said RC needs to do this and send me detailed instructions as well as the needed history file. RC says they cannot reprogram the keys. I contacted Yealink again & they reiterated that RC must make the change. I have the directions and can probably do it myself but need an id and password after I enter the phone IP address.Has anyone changed their softkeys? What id and password do I need? I tried mine for RC but it did not work. I'm thinking it has to be an RC id & password for an IT type person.

First time poster and novice script writer. Please forgive any protocol transgressions.

Some of our call queues have been overwhelmed by spam calls lately, so I am trying to configure a Custom Answering Rule. We use Invoca as a "Ring Pool", meaning our website displays a special phone number, which when called redirects the caller to our RingCentral toll free number and call queue. I've already set Invoca to forward the calls with a specific caller ID, so that I can create a Custom Answering Rule for those calls. Can I create a second rule that sends all other calls to voicemail? I need all other calls to bypass the employee's phones without ringing the queue. I can't find a way to set an ELSE statement or set the order of the rules.

in a Call Queues i create 2 groups but when it ring on group 1, rings only on group 2 not on the group 1 how to change this to ring both groups

Hi!My team is working on call forwarding to transfer calls to our off-shore support but for some reasons the line is muffled and they are having trouble hearing the call. Connection, settings, and app is ok and up to date.

I keep searching for call recordings that are over two months old and finding that they aren't showing up. Do I have to manually pull all of these monthly or what's the deal? I purchased unlimited data storage for the call recordings through RingCentral but it doesn't appear to be working.

Under HUD you should see conference. It is not listed. Under actions at the top of the app start a conference call is not an option.

Hi,I have a US-based business. I'm onboarding a new Virtual Assistant who will be based in Mexico. He's using the phone & laptop based app. I want him to be able to call, text, and possibly fax people from my US-based telephone number. Can I add him as a US licensee or must I add him as a Mexico licensee? Thanks.Russell

Hi everyone,Is there a way to have a custom answering rule route to an IVR menu? I tried user extension, but I can't select an IVR extension. For example, for all holidays I would like to have a custom answering rule that routes to simple IVR menu that allows for a greeting to the nature of "Hello. We're closed for the holiday, but if this is an emergency press 9 now and you'll be routed to our emergency response team." If there isn't an official way to do this is there some sort of workaround I could implement?

We just realized that no faxes are being sent for the past three days. We are receiving faxes just fine and the notifcations for calls and texts are still coming through our main line. When I pulled the report of all outgoing faxes for the week, it shows the last fax sent was on Tuesday. We've sent dozens of faxes since then for which no confirmation was received nor do they appear on the log as outgoing. Can anyone help?

we have 5 numbers in ring central and we want to be able. to assign them a different VR so we can get call from each. I have been trying how to call support but been unable to. I created a case and did chat was not given the solution we need

With the introduction of the new all in one RingCentral app, admins can no longer delete Glip-only users on our account that are not tied to a RC phone extension.This is a huge security problem. When a user leaves the company, there's no way to prevent them from continuing to use RingCentral via their Glip-Only login. Even if I delete their email from our organization, it's still a functional login for RingCentral. Short of granting myself permissions to the terminated user's email and then sending a self-reset, I have no way to manage/disable these users.This option still exists in the Classic app. We've been advised that Classic will be retired soon (May?) so there is some real urgency here...

If an agent is locked out of their computer and their Ring Central status is set to "Do not disturb." Is there a mechanism to set their Ring Central status back to available so they can receive phone calls on their physical phone? For example: 3CX allows DTMF codes to set status as away or online.

We have the Ring Central Cisco phone, is there no way to hit call on the PC Ring Central app and have the Cisco phone initiate the call instead of calling directly from the PC app?

Is it possible to change the music people hear while they are on Call Park?

Every 3 to 5 minutes I am receiving a call that is not being recorded on the ring central server. It is even a blocked number. It usually comes in as 8889207896. Earlier in the day I think it cam in as SIP vicious 101I believe this may be what is called a SIP attach directly to my Polycom vvx 201.Does anyone have a resolution for this type of problem. Ringcentral support had no solution and my ISP had no solution. Is there a way to block this fake call inside the polycom phone?

We have replaced an employee - is there a way to add the new employee to all of the old employee's group and team messages without letting them see the direct messages (personal)?

Is there a way to turn off the intercom tone? Some staff members claim it is too startling and would be easier not to have one.

Unable to send text (message not sent) since Thurs July 21. A ticket was produced on Friday. I was told it will be resolved within 48 hours. I would also like to know the nature of the cause so we may prevent it from happening again.

Can I port a number that is hosted in one ring central account to another (separate) ring central account?

Can you mark a message as unread form the desktop app?

Hi,Is there any way to display the full contact information on the app pop-up, as below is how it appears at the moment and all we have to go on is the contact initials, which is useless really.Can this be changed?

Is anyone else having issues with the HUD display in the AT&T Softphone App? I have my CS dept. users on calls but the display doesn't list them as being on a call, it show's them as available still. It's hard to know if people update their status as busy or away from the desk on a break. They can't get an accurate number of who is available on the phones.

I'm set up so that when someone calls our extension 6000 is goes to multiple people that are a mix of physical phones and app users that each have their own extensions. I can't figure out how to make it so the app users are able to receive calls when the ex 6000 is set to ring desktop & app. The only way around this is to have the apps users cell phone number entered in the call forwarding but then it won't use the app and therefore those users can't transfer calls.