RingEX

I have been trying to get a decent quality IVR prompt. It sounds good when I play them in the admin panel, but when I actually call my business to check functionality they sound like crap. RC help said it's because it's VOIP and packets and stuff. But I'm just checking if there is some file type and settings that work better.WAV or MP3? And what output quality for either? Any suggestions?

The AudioCodes MP1xx devices will need to be manual configured to work with ACO. Please find here some guidelines for the configuration of these devices. The devices will work via UDP, TCP or TLS.For TLS to work, please make sure you loaded the required certificates to the AudioCodes device. More information regarding secure SIP transport can be found here.To configure the registration you will first need to get the SIP registration data from ACO service web. Each port will be configured as an "existing phone". The registration data can be copied from ACO service web to a text editor. The below is an example on how to configure the devic

Our main phone number goes directly to a ring group that rings all extensions. Unfortunately, many people text us at this number (mostly spam). How do I reply text from that number to “STOP”? I can only reply from my local extension, not the main number.

RingCentral Mobile App has a bug when receiving an inbound call using headphones. It will always default the Mobile speaker first then manually have to set the audio. Outbound calls work good with the headphone.

We have a person out on maternity leave for several months. Her manager wanted her calls forwarded to a coworker. What we discovered is that only when the coworker is logged in and able to answer the phone are the calls forwarded, if not, the calls revert back to the voicemail of the person on maternity leave. I do not understand this. If the person is out why would the call go back to their voicemail, it should go the coworkers voicemail where the calls are being forwarded to, as though the caller called the coworker directly.We also discovered that if the coworker is using the Glip phone, calls cannot be forwarded because the Glip phone is not considered a true end point, per RingCentral Technical Support. I don't understand this either why am able to call the coworker on their Glip phone but I cannot forward calls to them on their Glip phone?

Hello all,First time poster, and new RingCentral customer. I have a question about the setup and provisioning process for Polycom phones that are currently in service with another provider.My organization is transferring our main number, and therefore all our extension deskphones, to RC on November 30th. I am currently building out our phone and user directories, but I am not sure how exactly running the Setup and Provision process for our deskphones will affect our current service. Once the devices in our system are provisioned, will that interfere with our ability to use the Polycoms during the interim period before Nov 30th? Should I instead wait until the transfer has actually finished to provision?Any information on this matter would be most appreciated. Thanks!Sincerely,Nick Newman

I have RC MVP with Nice Incontact CXOne Contact Center. I have implemented the IVR within CXOne to route calls into my contact center ques. I want to allow customers to Dial By Name or Extension as a Menu Option. I cannot figure out how to integrate the RC Phone Directory and allow Dial By Name/Extension via MVP.

is it possible to archive a ring central glip channel

Hi, we would like to be able to share contacts with other users and to all company users. Can we please get this in an update? Thank you.

From an extension, in the Call Forwarding and Voicemail | Work Hours rules, I am attempting to forward a call to multiple external "Numbers" (not "Coworkers"). I have it set to "Ring all at once" and have 5 numbers listed. These numbers are cell phones.The recipients report that only two of them are getting the calls forwarded to them. 3 are not getting calls at all. Is there a limit set to external numbers to receive forwarded calls from a single extension? If so, what is that limit. Is this documented anywhere?

I have recently ported numbers into Ring Central from another provider. The transfer was successful and the numbers are in my phone inventory. However, when I try to assign these numbers to an extension(existing user) it fails and tells me to try again later.I have been on the phone with support and level 2 support they mention this a known issue.It is hard to believe that Ring Central isn't working for any ported numbers? They must be losing business over this and is about to lose my business.Anyone else experiencing problems with assigning ported numbers to existing users?

Hello Support,Currently, caller ID number dictation is absent when listening to voicemails by phone; the listener only hears the date and time and the message itself.I presume this is in response to unsolved bug case # JIRA CNV-28823 (seen here in this thread) where voicemail caller ID's were being announced numerically ("two-billion, one-hundred million-"....etc) instead of phonetically ("two-one-"....etc), and RC has simply chosen to disable the feature until a fix is implemented.

Hi,Is there an option to take over calls from another call queue? I know you can set options on how long a caller has to wait unitll it gets transferred to another call queue. But we would like to option to get notified when another call queue gets called. Sometimes a department is off duty and then it would be lovely if another call queue can take that call.

Hi - where can I find faxes that are scheduled to send at a later time? I want to be able to see that the faxes I have schedules to send later are indeed scheduled and waiting to be sent. So far I have schedules 2 faxes to be sent at a later time, and I am only able to see one fx marked as "submitted", but does not show any information about scheduled time to send, etc. I see it in the "Sent" folder of the RingCenteral Windows program v. Version: 21.4.26.269 Web, 20.4.20.2685 Windows. However, when I click to "view" this fax I get the following error: "Invalid or corrupted PDF files" When I click "More Information" for this error it states "PDF.js v1.6.264 (build: 47a1c77) Message: Invalid PDF structure". Same problem in RingCenteral Phone App. Can only see 1 of the 2 faxes I scheduled to send at later time with no information about the date and time it is supposed to be sent. When I try to view the fax, I get the same erro

My boss and I both use the RingCentral app to communicate. Normally, to start a video call with me, from within the Messages tab he simply clicks the 'Start Video Call' video icon beside my name. As of yesterday, when he does this, he gets the message "The meeting is over. You cannot join now" and the video call ends itself. I can see him calling me in our messages but cannot answer. This problem does not happen when I am the one calling him.

I would like to change the routing of calls from specific contacts to specific extensions. For example. we have two offices with distinct local numbers. I would like for any call from Mike Smith to go to extension 98 regardless of the number he called. Is this possible?

I keep trying to log into the highvolumesms.com site and it tell me I need to disable pop-ups. They are. I've also tried using three different browsers and the site doesn't allow me to log in on any of them. Is this an issue that just arose? I was logged in yesterday.

Is there a full list of all the different versions that Ring Central offers?We are looking for the one with the most features.Our current version has a limit of max 15 wait time on queue, which obviously does not work when you have X callers calling in at the same time.I somewhat recall seeing that there is a version of Ring Central that is a full blown call center application which would allow longer queue wait times.Looking for some guidance.Thank youFelix

Hello everyone,I'm not sure if others have had/are dealing with this issue. If my coworkers or I are typing an email for example and we suddenly receive a phone call sometimes the buttons we press just ignore the phone call and it goes away. Does anyone have any recommendations or if they could let me know how to deal with this? Thanks.

Each of our extensions have a direct number that gets spam calls multiple times a day. Is it possible to block incoming calls to those numbers, but not our company number?

I work for a church and we have been using RingCentral for a little over a year. So my question is this, do I have to make an all new prompt or can I just record over a old one, and if so how do I go about doing that.

Starting a few weeks ago, when listening to a voicemail the caller phone number is recited as a large number.For example, 419-221-8727 is read "four billion one hundred ninety-two million two hundred eighteen thousand seven hundred twenty-nine" instead of "four one nine two two one eight seven two seven."I saw forum posts from 1+ years ago saying it was a known issue called JIRA CNV-28823.Any changes / fixes?

Having difficulty adding my Mac or Google contacts to the Ring Central address book. Appreciate your guidance.

When will RingCentral finally add a feature for REMOVE NOISE (Background) from calls?

See many answers for how to direct after hours but nothing to edit current queue orders. Ours are set at 8:30 am to 5 pm m-f but where this is set is a mystery.