RingEX

I have a user with multiple desks and that will be performing different functions at each desk. At one desk he will be included in a few different call queues, at another he will only be included in one.Is it possible for me to set him up with multiple phones and accomplish this behavior while only having one internal extension for everyone to call?

We have situations where someone needs to find someone in a specific department or based on their job title. In the Ring Central desktop app, when you go to Contacts --> All Contacts, you're only able to search and filter by name. We have loaded locations, job titles and department information into the system but it isn't something that we can use to help find people in the organization. It would be great if that feature could be added in to make it easier to find people without knowing their names.

My company using Ring Central messaging all day long, which is great, however it would be really nice if folx could flag a message they're posting in Glip to be urgent/important. Ideally, that would make the icon in the tray flash or pop-up and trigger an automatic email if the message isn't responded to within a minute or so. I know this is a feature you can do with Teams and we're struggling to make the case for using RC instead of teams. This would go a long way for our users adopting the tool.

My client uses RC as my company does. We make on-hold programs, MOH. My client says only the first 30 seconds of the message is being heard. a) can that be true? and b) how do I change that? I'd like to know the limit, preferably to be whatever the MOH program length happens to be.

Hi all, I have attempted to discuss this with RingCentral support but haven't gotten very far. I have a PolyCom SoundStation IP 6000 that seems to be stuck in a boot loop due to the RC software on the phone. I have read from another post that the firmware version 4.0.9.1191 should resolve this, but my phone is already running that version. This phone has been working perfectly fine for quite some time but has now had this issue for a little over a month. Issue:1) Phone system boots and loads up the main screen2) After 20-40 seconds the phone will shutdown and reboot and go through the loading process again3) This continues for as long as the phone is powered onI have heard this is due to phones being purchased from a third party and not directly through RC. With phones being 1/2 the cost or better elsewhere, is this RC's way of forcing customers to buy through them?

Has anyone else experienced issues with delayed audio or choppy calls when a call has been transferred to your extension? We have had this issue with RC since the very beginning. We have been with them about a year now. I have reached out to support many times regarding this, but typically get told there is nothing they can do or that it is being escalated. I have never heard back from the escalation team. If you have experienced this issue, can you please let me know if there is anything that you have done to help with this situation? We have tried switching out handsets, uninstalling and reinstalling apps, and even had our internet company come out to check our lines. We have well over the recommended internet speed needed to support VoIP. Nothing has seemed to help.

Can a limited extension be a member of a call queue?My specific situation involves a medical practice with two physical desktop phones at the front desk. There can be any of 4 people sitting there. All four people have RC extensions assigned to them by name, so that they can use messaging and the mobile phone app. If the two physical desktop phones are assigned to limited extensions (because those are cheaper), can those limited extensions be members of the "Front Desk" call queue? There can be several personnel changes throughout the day so I don't want to be constantly swapping desk phones to different users.Thanks,

What options to I have for Connecting Ringcentral to on-prem Call manager (IP PBX)?can we run both solutions at the same time and move to the cloud completely by time. for example is that an option to have a direct sip trunk between ringcentral and my PBX or maybe doing this using Local GW same as what Microsoft teams offer?

Hi,I am setting up a client in the health care with high faxing demands with Ring Central Cloud faxing. I'm wondering for high volume power users and fax intense environments should we setup an ATA adapter or scan to email (email to fax (@rcfax.com)). From the computer, we can of course use the Ring Central Desktop app, but I am wondering what would be the best FAX setup for MFP machines.Also, should we move to VoIP faxing with Ring Central or should we stick with POTS/Analog and simply add more physical fax lines.

Happy Friday, Community friends!This #featurefriday, we're highlighting shared voicemail.Whether it’s the front-desk staff at a doctor’s office or a customer feedback line, there are scenarios where multiple people may need to access a common voicemail account as part of their everyday responsibilities. For organizations that need voicemail storage and access to be tied to job function—rather than accessed only by specific, named individuals—we’re unveiling shared voicemail.

Ring Central should make the Ring Central Virtual Print to Fax printer available in the new Ring Central app so we do not have to keep using the old Ring Central Desktop app. Many clients would like to be able to print from their Line of Business application to the Ring Central virtual fax printer and this should be on the road map in the next update release of the new Ring Central desktop app to be able to enable the Ring Central Virtual Print to Fax printer as the new Ring Central Desktop app is better than the old Desktop app but this is a missing function right now. We now have to maintain knowledge on both apps.

Right now the phone tab and text message tab are separate tabs. How do I revert this change where they are one?

Whats happened to the feature of allowing external emails to message a use?, by simply adding clip.com to the persons Glip email address, eg if a persons login email is cheech@company.com anyone could (depend on settings) send an email to cheech@company.com.glip.com and the messaged would arrive in Cheech's Ring Central app messages.I see that this has been applied to teams, using this kind of email address 211912341302@1223830561.mvp.ringcentral.com so external users can email it. (although RC have done a very good job of hiding this feature from users so its not easily found)This was a handy feature in glip. Not sure why it

Do any of you have any "T46G" phones or have experience with using these phones on the RC system? They will provision but not sure what features work and don't work. Will they transfer, hold, park?

My Microsoft Surface2 Bluetooth headset works with every other desktop app I have. It will not work with RingCentral's desktop app, nor with the Chrome extension. My audio settings are all correct. What's going on?

Hello Everyone!We have a problem with the iPads in one of our rooms that has a lot of noise - and we were thinking that a Bluetooth speaker would help.Got an Anker and it works well with the phone, both iPhones and Androids - get the notifications on the phone and they 'ding' on the speaker.However; the iPad... no ding. Tried multiple iPads... no joy. Someone sends a message and the computer dings, the phone dings, the iPad... silent.Yes - the mobile settings are the same as the iPhone - not on Mute, and yes, I can select the sound on the iPad - hear it being selected... but the incoming notification - nada.Anyone else?Ideas, thoughts, sledgehammers?

Currently have numerous users unable to transfer calls via the desktop app. The option is currently greyed out.

We want to be able to see or here the Caller ID when we check our voice messages. As of now we only have the option of having it forwarded from the queue, which is no help when it come to contacting back the caller. Please add caller ID to the voicemail settings. It will help with accessibility in our end of the phone line. Thank you.

We want to send auto acknowledgement text sms to the sender who send Fax something like "We recieved your fax. Thank you". Any way to turn it on?

Our dial-by-name directory Search Criteria is by last name, and an employee was recently married. Consequently, many callers search by her previous name and are unable to reach her. Can we assign her a second dial-by-name entry for her previous name?

Is group message feature available in Rc chrome plugin?We want group text message feature in Chrome plugin extension

I am on a group text with 21 business colleagues. When I try to reply to the text, I get an error message on the RingCentral app that says "Cannot send message - exceeded maximum number of recipients for a Group MMS." One of the RC support team members said that I could use an addon app to prevent this issue, but he never sent me the info. Any assistance would be appreciate especially since it seems pretty silly that I can't reply to a simple group text through the RC app. Thank you.

When changing the voicemail PIN it is not working on our deskphones (Polycom VVX 450). Maybe there is a delay but its been about 15 minutes and another user and I still cannot check voicemail from the desk phone.We can view the voicemail from the app or web, but some users prefer to use the deskphone.

After migrating from glip to ringcentrial it is not possible to create inline code snippet using/code {your code snippet here}How can I do it inline (not using an icon)

USNAHow can we group messages from the same sender in the new RC app? Currently they display on a new line with the same name.RC Classic performed this but when testing in new app then the messages are not combined20.2450