RingEX

We run a call center where inbound calls are taken by our front line customer service agents and then transferred to specific teams to help assist our customers. The calls are put in a queue rather than sent to a specific agent. This is causing difficulties accessing the call recording of the second half of the call once transferred. The main reason we review the calls recording is for compliance, and our call monitoring department is unable to piece together all of these severed calls. Could you please make it so that internal transferred calls are bound together, so half the recording isn't missing?? I know the recordings are somewhere in the system, so I don't understand why they can't be linked. The current model you have now is not user friendly for call monitoring and transfers. I see this has been brought up by your users in the past, but I don't see much follow through on RC's end. Could you please clarify if I'm mistaken and if there are any plans to

I have been using the same number for 2 years and 2 months ago it became long distance and registered to another city 3 hours away even though in Ring Central portal it still says local city. Ring Central has not acknowledged this as an issue. Has anyone else ever experienced this?

Has anyone been able to successfully deploy the Ring Central Dekstop app with a powershell script or win32 app via Microsoft Intune?

Microsoft Teams, Google Voice, Phone, Audible, Disney+ and all of my other audio apps can interface with my car's built-in UConnect audio system, but not RingCentral.

Using the RingCentral app (which sucks compared to the RC Phone app), doesn't even show limited extensions. What the hell? How are we supposed to call these people?

Is there a way to have RingCentral messages in the Windows app pop up BUT not include the content of the message? Or is it only possible to disable them (DND) or show the message content on the pop up?

Our company is preparing for the retirement of the old RingCentral app, and one thing we need to know is, which (if not both/neither) of the 2 Outlook integrations will still function with the new app?I currently have the RingCentral Scheduler add-in from Outlook's add-in list.Meanwhile my boss uses the RingCentral Outlook Plugin that you download from Will one or both of these still function? One of my colleagues was told by a rep that they would need to update any recurring meetings scheduled for after August 3rd, but that's all I know at the moment.

I wish there was a feature to ring the user's physical phone first and not the app.

How do I change the first ring option to the desk phone and have the cellphone/smartphone option as the rollover?

I recently downloaded the new RingCentral Desktop App (for Windows) on my computer, and it looks like there is not an option to have a custom Fax Cover Sheet like there was with the previous version. Are there plans to incorporate custom fax covers soon?

I am using the desktop client and whenever I am on the VPN or connect during a phone call, it drops the call. Is there a fix for this?

Is there an update command in the terminal? If so, we can update many computers at once rather than trying to be inefficient using one UI at a time on each of our many networks. If not, can you add terminal commands to get and install new versions at the mac terminal?

I am trying to figure out why I no longer seem to receive "sound" notifications for texts on the new version of Ring Central For Desktop..i used to.So now, if I'm not looking right at it, I do not know that there's a text - this is the same for both my Mac & PC.

When I try to use Zapier to take a file from Google Drive and send a fax using RingCentral, all that RingCentral sends is a cover sheet. So not only is the PDF not being sent, but a cover sheet is the only page despite selecting no cover sheet in Zapier. If I change the step to send me an email, the PDF comes through just fine. Has anyone successfully sent a fax using Zapier?

One of our customers has Zentinel TCIV-2 Video/Audio intercoms at their facilities and would like to have those devices call our offices after hours for support. I contacted RC technical support and while the tech was extremely helpful, he wasn't positive this functionality will work as desired. One thing that's throwing a wrench in our configuration is that we don't want to be able to call from our office TO the call boxes, just from the call boxes to our office. We're also potentially going to need dozens of these devices setup, which is something we'd prefer not to have to assign phone numbers for.I've read through this post from 2017 where a user had a number configured, so I know the integration is possible, but we'd prefer to cut out the extra cost/time/configuration for setting up dozens of numbers, devices, and users.

I'm really happy with the new HUD on the desktop app. My preference is to have the HUD undocked on a separate screen so I can stay on the messages section on the main window but also have the HUD open. Is it possible to have this preference saved or remembered for the next time I open the app?

My company has been using RC for ~10 years, and we've had a HUD via the RC 'Phone App' for 5 of those. We've come to rely on the HUD as a visual insight into the status of other users, who's tied up on a call, who's on lunch, etc. Frankly, it might be the feature we value the most in the app.For a long time now I have been watching RC's progress with the new app, waiting for it to be fully functional before I considered migrating my users. This evening I downloaded the new (desktop) app to evaluate it and, much to my shock and surprise, it doesn't appear that this app has a HUD. I just can't imagine this to be true, though, so I am hoping that I've missed a setting somewhere and that it can be turned on? Can anyone shed some light on this mystery for me?PS: I read a ton of documentation before posting this. And while I can likely infer that the HUD is not included in this app, I was unable to confirm this since the docum

For some reason, I've stopped being able to see when a specific user is on a call. I've checked under Presence and Permissions, made sure we all have permission to see, and restarted the affected phones. No dice. Is there maybe something on the deskphone itself that I need to adjust? I can see when other people in the office are on the phone, it seems to only be one extension.We are only on Deskphone, not any of the mobile apps or desktop apps.

When I schedule a video meeting on the new Desktop App, it defaults to UTC-05:00 America/Bogata.Is there a way for it to template to UTC-5:00 US/Eastern? It is ridiculous that I have to change the time zone every time I set up a meeting.

My end users are unable to uninstall the soon to be deprecated RC phone app. This is on Windows 10. All users are admins and have privileges to uninstall.

We have a busy law office. Is RingCentral fax a good alternative to a direct landline? What are pros & cons? How is reliability and ease of use? Retrieval and storage? Your input is appreciated!

A customer dials a direct number, and I have 3 groups of call queues (Sales, Customer Service, Fallbacks) that I had hoped to overflow to the next one after x amount of rings. However, Overflow Groups don't allow our preferred simultaneous calling on the primary call queue. Does anyone know of any other way to emulate a waterfall-like call queue system that does simultaneous calls for each member in each round/group?

I see some discussion that HUD display was to be out in Q4 2020. Is this active yet? I cannot find it on the new RC app I had to download for a new computer set up.

Opened a ticket and this is the response. If your software update breaks a critical feature, would you consider this an acceptable response? This worked flawlessly for years. Hello, The issue that you have reported in this ticket is related to a Known Issue we currently have in our system. At this point, we will be placing this case into a PKI Hold status. PKI stands for Product Known Issue. This means that we are investigating it as a

How do I fix this?We use a ring group to forward simultaneously forward to our users. When they pickup a call from the ring group, in the HUD it does not show the user who picked up the call as 'busy' or 'active call'. Instead it shows the original user, through which the ring group was activated as 'active call'...It doesnt matter if the call goes to a physical desk phone, mobile app or windows app.How do i fix this?