RingEX: Phone, SMS, & Fax

Hello, The outgoing and incoming calls are not logging into salesforce accounts, it keeps breaking even though the auto-log call is enabled. Need Help asap! Thanks

Not working with my headphones

Hi all,I have a couple of users (WFH - Different ISP's/houses/regions) having a strange issue with RingCentral.As long as the call is an outbound call, everything works fine, from both Jabar headset and directly from the laptop. However, if the call is an incoming one, both sides cannot hear each other anymore when using the headset. If using laptop mic and sound, this works fine.- Tried to uninstall RingCentral and install the latest version, issue persists.- Tried to play around with the RC settings "Audio sources" - still no success. - Tried also to download the latest Jabra application for the option in RC of "Headset support" - issue persists.I am kind of out of ides and was wondering if anyone else might have the same issue and can suggest anything please.Thanks

ive had several customers tell me the fax number is not working.....It doesn't even ring that a call is coming in....

Customer would like to have a feature where a second email notification to be sent on a delay to another email address. Would prefer this email to be sent during off hours to an alternate address.

I am worried that it is going to be confusing for our users to get messages via SMS as well as from the "Messages" section of the latest version of the RingCentral app. Once the HUD is enabled and we can use a hotkey to dial a number highlighted in a separate program, we'd like to migrate our users to the new app, but this is going to be confusing for them to get messages in two different spots from the same individual (not to mention email being another one).How are other organizations handling this? It'd be nice to simply disable the "Messages" section, since our customers will continue to use SMS for getting in touch.

Starting on 1/8/21 all 7 of my Yealink T46S phones will intermittently all lose registration. I have a ticket open with RingCentral support, and they just keep saying it isn't on their side and just keep pointing me to the network requirements documentation (https://support.ringcentral.com/article/9233.html). We have implement all of the recommendations but we are still having the issues.Here are the details. If we happen to be on a call when the issue happens, we can hear the caller, but they can not hear us. Then after about 30 seconds, the call will drop and all the phones will go to a "No Service" "No Registration" status. During this time, we are able to browse any web pages, we can ping sip.ringcentral.com and tracert

When will switch device be available in RingCentral app for PC?

Our corporate contact list has extension numbers, some are 4 digit and some 8 digit. There is no column in the CSV file for extension numbers. When I try to use the other phone numbers such as business or home with a 4 digit, the formatting is wrong. Can this be set up for a column in the CSV file?

I am migrating from AT&T Collaborate to Office@Hand. I have an analog conference phone and a fax line going to my Kyocera MFD. Both were tied to a single obi302, one on each analog port. How can I recreate the same situation under RingCentral. It is only allowing me to assign the single device to one number at a time. I don't want to have to spend $$$ for another conference phone.

Just wondering if there are most plans to add additional headsets as compatible in terms of "remote answering" - aka able to use the buttons/functions of the headset to answer/disconnect calls, hold, mute, etc. Not every small business can afford the headsets that are currently compatible with this feature and may want to use what they have on hand. They do connect to the RC app...but the ability to answer/hang up without doing it on the app kind of defeats the purpose of the mobility of the headset.Thank you!

Hello, We are using a Polycom ATA connected to a MFP, we can fax from the MFP to a RC end-user, as well as to a traditional fax machine. Our ATA is configured on a limited license. When faxing to this ATA from either RC end-user or a traditional fax machine the MFP never receives incoming fax…receive confirmation that fax has been sent from sending device. When direct number is dialed, we can hear the fax tone. When a POTS line is connected to MFP works fine…All thoughts welcome, Thanks in advance!!

Hello...I am a nurse for the EMERGENCY line for Poison Control There are 4 of us working today. For the past several days, RC has not been functioning properly. The calls come in, ring x 2 and drop off if not picked up on the second ring....please help.

Since Monday, I have been unable to dial out to certain countries (Germany) from my Ringcentral phone. Is anyone else having this issue? This has been escalated in their tech support (Level 2), but still no progress. They said this is a problem with agreements with certain countries' phone companies.I have already checked and reset all of the admin settings for international calling permissions, so that didn't seem to help.Thanks for your input.

Calls not connecting in car when car is using phone as media sourceandroid Note 10, blue tooth to Ford F150, when truck is using audio source set to phone, the call will come through, and ring, but if I hit connect on either phone or car display the call drops.IF i have media source on the truck set to radio, the call will come in, and be displayed, but when I connect it comes through fine over truck blue tooth.

The soft phone rings and then hangs up before I can answer it.

How do I do the prompts for when someone calls my business? Like "Press 1 for... Press 2 for..."

Good morning.We have a new health record that allows the efaxes to go directly in to the patients charts. is it possible to have an efax number forwarded to an outside fax number?

Posting in behalf of customer:Requesting to implement a feature where 'if' a client send an SMS to an account with SMS feature disabled, they will receive an automated response ie: "this is a landline phone and cannot accept text messages"

I was told back in July that Call Queues would eventually be able to route calls to another extension. They said it was on the "road map". Any updates on this as this feature would really benefit our company. Thanks!

Can we drag and drop an attachment when faxing in the new desktop app?

I have two issues with the RingCentral platform.1. How do you forward a voicemail using the Desktop App? I can't find the option to forward voicemail messages to another extension using the windows desktop app.2. The RingCentral website seems to allow you to forward voicemails to another extension or email but the forwarding window doesn't allow you to pull up the contacts from the company list.Hopefully I just missed it and someone can point me in the right direction.

We need to know how to set up the following:Whenever someone calls our main number during office hours; they will immediately receive a message to press number (1) to speak with a representative; in which our phone number will immediately ring and we can answer the phone. (We have been receiving quite a few robo calls from the same company in which they use different phone numbers each time and we are trying to eliminate this problem). Would this affect our current answering system that we have set up in which they would receive a voicemail message during office hours if the phone is busy; or if we have not answered after 5 rings?

Intermitently when our retail stores put a caller on hold it is not playing our Hold music. It is playing our Call Queue Record Group Name instead. I have tried to duplicate this to get call examples for Ring Central Support but I have made Hundreds of calls and cant duplicate this myself but I am getting stores telling me customers are complaining it is very annoying.Please HELP! Support will not assist unless I have call examples.

I want to upgrade to an Avaya J179 I have? How do I do that? https://www.avaya.com/en/documents/fs-j179-ip-phone-uc8095en.pdf