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RingEX: Phone, SMS, & Fax

Have questions about RingEX? Ask here for phone, texting, and fax support!

  • 3,491 Questions
  • 7,133 Replies
3491 Questions
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casey-stengelNew Participant
asked in RingEX: Phone, SMS, & Fax
Outgoing fax keeps failing

Trying to send fax to domestic number using (###) ###-#### format but fax is failing and RingCentral is showing foreign +## (##) ###### as attempted number

4532
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4 years ago
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michael-arndtNew Participant
asked in RingEX: Phone, SMS, & Fax
Can any of the Ringcentral approved routers support a Comcast and AT&T input?

My companies primary internet provider is Comcast. We've been having on and off again issues with them recently so we had AT&T install a backup line for internet connectivity. Can any of the Ringcentral approved routers support two internet connection inputs and switch between them if it senses issues with the primary connection? I would like to avoid having to physically pull out the network cable and switch it in case I'm not at the office.

9352
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4 years ago
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david-heuselNew Participant
asked in RingEX: Phone, SMS, & Fax
When on a cell phone call (Verizon) and I receive a RC Phone call, my cell call is muted. is there a setting for this?

We are new to RC. My users are adding the RC Phone app to their cell phones.We are finding that when a users desk is called, his cell call is put on hold. We do want the calls forwarded to the cell phone just not to interrupt the existing call.

3435
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4 years ago
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baldastiNew Participant
asked in RingEX: Phone, SMS, & Fax
No sound - speakers are active on PC and in Ring

I see the message was 40 secs in length, but no sound. Speakers are turned on, RC sound is at max.

2832
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4 years ago
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douglas-loweNew Participant
asked in RingEX: Phone, SMS, & Fax
Valcom V-IP-821A

I'm trying to interface an existing Valcom V-2901A Universal Door Answering System with RingCentral. I connected it via a Cisco SPA122, but ended up frying the ATA because I was connecting two FXS ports together. Luckily I didn't damage the V-2901A.Valcom tech support said that the correct device for this application is their VIP-821A, which provides the FXO port the V-2901A is looking for and interfaces that to SIP. I've purchased one but am having trouble getting it registered on RingCentral. I added it as an existing device and got the SIP settings required by RingCentral, but the Valcom uses different terminology and has additional settings that aren't mentioned by RingCentral.The SIP settings that can be configured for the Valcom are:Phone number -- I think this is the RingCentral SIP User nameAuthentication Name -- I think this is the RingCentral SIP Authorization IDSecret -- I think this is the RingCentral SIP PasswordRealm -- I've tried leaving this blank, t

18316
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4 years ago
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george-andreouNew Participant
asked in RingEX: Phone, SMS, & Fax
We have just joined RingCentral and would like to change our number to a UK non geographic number

We have just joined RingCentral and had our account set up today. We have been given a new telephone number, however we would like a non geographic business number. In the UK these will start 03 or 08 and we would ideally like a list to pick from. I'm unsure how we would go about this and need help so that we can begin using RingCentral.ThanksGeorge

2903
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4 years ago
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shelby-draehnNew Participant
asked in RingEX: Phone, SMS, & Fax
Opening on desktop

When I open RingCentral on my desktop it always opens partially off screen on the top left. This makes it to where I can not reach the title bar of the program to move it. What can I do to fix this?

13385
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4 years ago
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mike-francisNew Participant
asked in RingEX: Phone, SMS, & Fax
I am a realtor with a RC phone # for leads that needs to go round robin to my agents but I can't seem to get it to work...

I have the two agents saved as extensions 800 and 801. When someone calls the sign phone number the auto receptionist says "Press 1 if you are an unrepresented buyer, 2 if you are a represented buy" and it is supposed to alternate between extension 800 and 801.... That's not happening and I can't figure it out. Tech support can never seem to get it right.....

5073
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4 years ago
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leeann-millerNew Participant
asked in RingEX: Phone, SMS, & Fax
RingCentral add-on for Chrome - using 2 screens getting 2 phones

I have the RingCentral add-on for Chrome. I use 2 screens, my laptop and a monitor. I currently have 2 phones popping up when I dial, 1 on each screen. How do I fix this so just 1 phone is popping up on my laptop? This is driving me insane!

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4 years ago
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jauvarie-lewisNew Participant
asked in RingEX: Phone, SMS, & Fax
remove personal contacts

Its there away to remove my personal cellphone contacts from ringcentral app?

3631
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Community Manager
4 years ago
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fieldsNew Participant
asked in RingEX: Phone, SMS, & Fax
What's the difference between an "accepted" call and a "connected" call?

The call log lists both types of call and I don't understand the difference.

7881
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Community Manager
4 years ago
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briony-woodNew Participant
asked in RingEX: Phone, SMS, & Fax
When voicemails are left the transcript is really inaccurate, is there anything that can be done?

When voicemails are left the transcript is really inaccurate, is there anything that can be done?

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Community Manager
4 years ago
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daven-lucyNew Participant
asked in RingEX: Phone, SMS, & Fax
504g with sidecar how to setup

We have 504g's that we want to program the sidecars to be able to select a button to initiate an outside call. RC telling us not an option only internal calls

3173
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4 years ago
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walcatNew Participant
asked in RingEX: Phone, SMS, & Fax
Blocked number still calling WHY???

I too have blocked several numbers from ROBO callers and they still keep calling into our Ring Central phones. I thought that when a number is blocked they would never be able to call you again, until the number is unblocked. Why is this happening only with Ring Central??? My home phone and cell phone block numbers just as they are supposed to do, but not Ring Central. There has to be a way to make this work properly

11822
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4 years ago
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david-cNew Participant
asked in RingEX: Phone, SMS, & Fax
Contacts missing after most recent update 9.2.4.27921

After the update this morning, internal company contacts are missing for all users, with the exception of the user itself. Is this a known issue yet? Seems like one other user was blocked from downloading the update. Wondering if it is related to a patch being worked on?

6245
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4 years ago
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stacia-danielNew Participant
asked in RingEX: Phone, SMS, & Fax
delay in phone calls in ios13

When I place a call out there is a huge (15 seconds or more) delay from when I speak and when the other person hears what I've said. This problem began when I got the iphone pro ios 13.2.2 How do I solve this?

971
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Community Manager
4 years ago
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workforceNew Participant
asked in RingEX: Phone, SMS, & Fax
Would it be possible to give us the ability to 'flip' a call from a desk phone to the Glip RC Desktop App?

It would be great to have the ability to move (flip) a call from a deskphone to the RC App on a PC. I seem to remember being able to do this with the older RC phone app, as it appeared as a 'soft phone' in the call-flip list, but this does not work in the newer RC desktop app (glip).

1854
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4 years ago
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tonya-shrigleyNew Participant
asked in RingEX: Phone, SMS, & Fax
Caller Id or ring tone to differentiate incoming calls

We have separate numbers set up for calls coming in from our main company website, and a separate website that our company uses for specific services. Both numbers ring to the same extension. Is there a way to set up a separate ring tone, or caller ID so that I know which incoming number the caller has dialed before I answer the line?

3921
BeckyH
Community Manager
4 years ago
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vacuum-storeNew Participant
asked in RingEX: Phone, SMS, & Fax
Loss of Incoming Calls

I have 60 phone numbers across the country. The number of robocalls I am receiving is out of control. More than 90 out of every 100 incoming calls is a robocall. Over 120/day. You can see from my Call Log- every call under 13 seconds is a robocall/telemarketer. I'm beginning to wonder if they are blocking my real customers from calling in or having my customer incoming calls routed to their robo centers. My incoming customer calls have from 150/day to less than 20/day. It's about to shut down my business.It may not be a RingCentral problem but does anyone have any ideas how calls may not even be getting to RingCentral?I have been told that sometimes local telecom provider systems unport phone numbers automatically & they have to be re-verified but I don't know if it's true. There has to be a reason why a phone # goes from 250-300 calls/mo to 25/mo. Multiply this times 60 & you can see the problem. Robocalls don't have a problem getting thru & usually han

1972
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4 years ago
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rationalNew Participant
asked in RingEX: Phone, SMS, & Fax
Sent faxes are being received distorted (squished)

Starting on Friday August 23rd 2019 the faxes we are sending through the API are intermittenty being recieved distorted and unreadable. It is as if they are squished to half size or less (but only vertically). It is happening to many different fax numbers we send to. Understandably people are getting upset. Any suggestions? We have not changed the way we send the faxes and I can see the PDF files in the SENT messages look correct.

17354
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4 years ago
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ally-conderNew Participant
asked in RingEX: Phone, SMS, & Fax
Ring Central Phones and Kuando Busylights using ringtones downloaded into Ring Central Phone App

Hi there we have Ring Central Phones installed and have just had Kuando Busylights attached. Is there anyway that we can hear the ringtones that we have downloaded into the Ring Central Phone App play through the Kuando or are we stuck with the limited choice on the busylight?

2351
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4 years ago
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impact-itNew Participant
asked in RingEX: Phone, SMS, & Fax
Limit ability to record by user basis

1. U.S2. Finance3. Call recording is enabled on an organizational level. Requesting feature to limit call recording to specific users in the organization.4. Security purposes5. Security6. 50 -100

2162
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4 years ago
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buonopaneNew Participant
asked in RingEX: Phone, SMS, & Fax
Hard phone dropped calls

For the last few weeks, we re experiencing a LOT of dropped calls from RingCentral Polycom phones. So far, RC does not have a response. Has anyone else seen a spike in dropped calls recently ?

2233
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4 years ago
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david-staalNew Participant
asked in RingEX: Phone, SMS, & Fax
Empty voicemail fails to send SMS notification

We have a message-only extension set up to receive after hour calls. It is configured to send a notification by both Email and SMS whenever a voicemail is left. This works fine most of the time.Occasionally we get only the email, but not the SMS notification, and it seems to be only when the voicemail is empty. Is this behavior by design?This is not a big problem since it only seems to happen when the voicemail is empty, but we wanted to make sure that's the only time it fails to send the SMS message. I tried to reproduce the behavior by calling and hanging up without leaving a voicemail but it always send both notifications in my testing.We are a very small company in the US with less than 15 extensions and a very simple setup.

2141
BeckyH
Community Manager
4 years ago
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nick-myersNew Participant
asked in RingEX: Phone, SMS, & Fax
Instant message delay

Good afternoon! Our team is kicking around the thought of using Glip to communicate throughout our organization. I installed the Outlook plugin (Outlook2016) which seems to be working perfect except for a pretty hefty delay delivering (instant) messages. Sometimes it might send right away but the longest we have seen was as long as 15 minutes. Wondering if this is a known issue or something we may be able to configure differently to help? Thank you, Nick

1682
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4 years ago

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