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RingEX: Phone, SMS, & Fax

Have questions about RingEX? Ask here for phone, texting, and fax support!

  • 3,503 Questions
  • 7,179 Replies
3503 Questions
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matfish2New Participant
asked in RingEX: Phone, SMS, & Fax
Use RingOut to create an auto-dialer

I'm trying to build an automatic dialer for the collection team in our loans company.The basic flow I'm trying to implement is:a. Agent opens customer's accountb. Dialer starts placing calls by iterating through customer's phone numbers.c. Agent is notified in real-time on call status (e.g via Pusher)d. Agent picks up the phone when notified that call was answered on the recipient's endI started looking at RingOut as a way to accomplish this and ran into a couple of issues:a. According to docs (https://developers.ringcentral.com/guide/voice/ringout) polling call status should provide the current call status (for call, caller and callee). However, when I place a call, and I don't answer, the status I receive is Success for all three, which would indicate that both parties answered and the call is connected, when in fact I didn't answer either side.b. The same thing happens when I subscribe to webhooks notifications. Both legs of the call are shown as status &

1221
J
Community Manager
4 years ago
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Chris62411084004New Participant
asked in RingEX: Phone, SMS, & Fax
Advertisements and Marketing - Corporate

Hi there - forgive me if this question has been asked before or needs to go to another area - but I am a new customer to RC and the only gripe I have is the fact that Missed Call notifications and Voicemail notifications have what I would say is "marketing material". For one our users -(large base) - to receive a "Earn up to $2500.00 for each business you refer to RingCentral" is obtrusive to our end users. I would think that there is a way to disable this. Please advise if there is or if this is on the radar.

1381
K
Employee
4 years ago
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shanell-lewisNew Participant
asked in RingEX: Phone, SMS, & Fax
too many mailboxes

I have been trying for 2 weeks to get our issue resolved with "customer support". We had several individual accounts/fax lines combined into a single account, keeping all the numbers the same. Now when one of our users try to send a fax via email, we get a return message that there are too many mailboxes and to log in to the account you are not using and delete your email address there. It seems like their system is still seeing the info from the old accounts and confusing it with the new account. Every call or chat to support always starts back at square one, describing the problem, sending screen shots, etc. and getting no where.

3972
BeckyH
Community Manager
4 years ago
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laurie-johnson14581New Participant
asked in RingEX: Phone, SMS, & Fax
Call Forwarding, Call Queue

Hello RingCentral, it's disrupting and highly unprofessional when a call comes in while I'm on a call because of all the beeping and ringing. How long before you create a feature where I can say, "If you receive this recording that means I'm on another call right now." Recordings are ruined because of the ringing and beeping. Thank you.

2421
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4 years ago
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stephanie-rostollanNew Participant
asked in RingEX: Phone, SMS, & Fax
My automatic call recording is turned on for all our extensions but there are no recordings in call log. What happened to them??

My automatic call recording is turned on for all our extensions but there are no recordings. I looked in the call logs and they are blank. What happened to them??

1571
BeckyH
Community Manager
4 years ago
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paul-austwickNew Participant
asked in RingEX: Phone, SMS, & Fax
Silence, gap for caller after Company Greeting Played.

1) UK ACCOUNT2) Case: 096827773)We are looking at the following call flow.Call rings through <COMPANY GREETING PLAYED>Rings #301 receptionist extension(If receptionist cannot answer or away from desk divert to <CALL QUEUE>.nb we don't want menus as we want a personalised service, and have older clients that can struggle with the menu options.ISSUE - After playing the company greeting in the above scenario Ring Central leaves a long silence before ringing the receptionist. The caller is confused as the line goes dead for 12 seconds.It appears Ring central is pausing for a telephone button to be pressed if a menu has been used.Proposed Solution :-Change the behaviour so that if no menu options are present REMOVE the gap waiting for a the response.Currently we are using the work around of having it forwarded to the main receptionist number and having the company greeting on her transfer prompt. However this causes this issuesa) The main receptionist if off / at launch cann

3182
P
4 years ago
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paul-pNew Participant
asked in RingEX: Phone, SMS, & Fax
Multiple people using single line (and never at the same time)

Hello, can someone advise me on the best way to handle a single number at a location where the employee currently on-call can use the account. If the small pool of on-call employees all had the soft-phone installed on their smartphone and then only logged into the shared account when they were on call, would that be the best (most viable) solution?Apologies in advance if this is a silly/simple question - I've inherited admin RC service with no training.

21461
J
Community Manager
4 years ago
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kelly-molloy1New Participant
asked in RingEX: Phone, SMS, & Fax
how can we get the new iwatch to work for inbound and outbound voice calls

need new iwatch to work with some type of app so that it can answer and make voice calls on its own

821
BeckyH
Community Manager
4 years ago
E
eric12345678910111213New Participant
asked in RingEX: Phone, SMS, & Fax
Disable incoming faxes during holidays

Many offices in our field turn off their fax machines over the holidays. I'd like to be able to do the same. Is there a way to temporarily disable incoming faxes for our account?

4323
M
4 years ago
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olsonrealest8New Participant
asked in RingEX: Phone, SMS, & Fax
Maximum Pages for Fax?

I keep having a fax fail, and it says due to there being too many pages. Does anyone know what the page limit is per fax?

10771
J
Community Manager
4 years ago
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courtney-mullinsNew Participant
asked in RingEX: Phone, SMS, & Fax
Is there a way to have text messages from my team routed to another Ring Central user to cover while I am out on vacation?

Is there a way to have text messages from my team routed to another Ring Central user to cover while I am out on vacation?

4932
J
Community Manager
4 years ago
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mark-boyerNew Participant
asked in RingEX: Phone, SMS, & Fax
Admin access to users Ring Central IM history

Is there a way to view IM conversation history in the RC app (Glip) between two users from the Admin portal?

7091
C
5 years ago
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casey-stengelNew Participant
asked in RingEX: Phone, SMS, & Fax
Outgoing fax keeps failing

Trying to send fax to domestic number using (###) ###-#### format but fax is failing and RingCentral is showing foreign +## (##) ###### as attempted number

4532
T
5 years ago
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michael-arndtNew Participant
asked in RingEX: Phone, SMS, & Fax
Can any of the Ringcentral approved routers support a Comcast and AT&T input?

My companies primary internet provider is Comcast. We've been having on and off again issues with them recently so we had AT&T install a backup line for internet connectivity. Can any of the Ringcentral approved routers support two internet connection inputs and switch between them if it senses issues with the primary connection? I would like to avoid having to physically pull out the network cable and switch it in case I'm not at the office.

9362
M
5 years ago
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david-heuselNew Participant
asked in RingEX: Phone, SMS, & Fax
When on a cell phone call (Verizon) and I receive a RC Phone call, my cell call is muted. is there a setting for this?

We are new to RC. My users are adding the RC Phone app to their cell phones.We are finding that when a users desk is called, his cell call is put on hold. We do want the calls forwarded to the cell phone just not to interrupt the existing call.

3435
D
5 years ago
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baldastiNew Participant
asked in RingEX: Phone, SMS, & Fax
No sound - speakers are active on PC and in Ring

I see the message was 40 secs in length, but no sound. Speakers are turned on, RC sound is at max.

2832
B
5 years ago
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douglas-loweNew Participant
asked in RingEX: Phone, SMS, & Fax
Valcom V-IP-821A

I'm trying to interface an existing Valcom V-2901A Universal Door Answering System with RingCentral. I connected it via a Cisco SPA122, but ended up frying the ATA because I was connecting two FXS ports together. Luckily I didn't damage the V-2901A.Valcom tech support said that the correct device for this application is their VIP-821A, which provides the FXO port the V-2901A is looking for and interfaces that to SIP. I've purchased one but am having trouble getting it registered on RingCentral. I added it as an existing device and got the SIP settings required by RingCentral, but the Valcom uses different terminology and has additional settings that aren't mentioned by RingCentral.The SIP settings that can be configured for the Valcom are:Phone number -- I think this is the RingCentral SIP User nameAuthentication Name -- I think this is the RingCentral SIP Authorization IDSecret -- I think this is the RingCentral SIP PasswordRealm -- I've tried leaving this blank, t

18376
R
5 years ago
G
george-andreouNew Participant
asked in RingEX: Phone, SMS, & Fax
We have just joined RingCentral and would like to change our number to a UK non geographic number

We have just joined RingCentral and had our account set up today. We have been given a new telephone number, however we would like a non geographic business number. In the UK these will start 03 or 08 and we would ideally like a list to pick from. I'm unsure how we would go about this and need help so that we can begin using RingCentral.ThanksGeorge

2903
G
5 years ago
S
shelby-draehnNew Participant
asked in RingEX: Phone, SMS, & Fax
Opening on desktop

When I open RingCentral on my desktop it always opens partially off screen on the top left. This makes it to where I can not reach the title bar of the program to move it. What can I do to fix this?

13455
S
5 years ago
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mike-francisNew Participant
asked in RingEX: Phone, SMS, & Fax
I am a realtor with a RC phone # for leads that needs to go round robin to my agents but I can't seem to get it to work...

I have the two agents saved as extensions 800 and 801. When someone calls the sign phone number the auto receptionist says "Press 1 if you are an unrepresented buyer, 2 if you are a represented buy" and it is supposed to alternate between extension 800 and 801.... That's not happening and I can't figure it out. Tech support can never seem to get it right.....

5073
M
5 years ago
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leeann-millerNew Participant
asked in RingEX: Phone, SMS, & Fax
RingCentral add-on for Chrome - using 2 screens getting 2 phones

I have the RingCentral add-on for Chrome. I use 2 screens, my laptop and a monitor. I currently have 2 phones popping up when I dial, 1 on each screen. How do I fix this so just 1 phone is popping up on my laptop? This is driving me insane!

882
L
5 years ago
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jauvarie-lewisNew Participant
asked in RingEX: Phone, SMS, & Fax
remove personal contacts

Its there away to remove my personal cellphone contacts from ringcentral app?

3691
J
Community Manager
5 years ago
F
fieldsNew Participant
asked in RingEX: Phone, SMS, & Fax
What's the difference between an "accepted" call and a "connected" call?

The call log lists both types of call and I don't understand the difference.

7891
J
Community Manager
5 years ago
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briony-woodNew Participant
asked in RingEX: Phone, SMS, & Fax
When voicemails are left the transcript is really inaccurate, is there anything that can be done?

When voicemails are left the transcript is really inaccurate, is there anything that can be done?

691
J
Community Manager
5 years ago
D
daven-lucyNew Participant
asked in RingEX: Phone, SMS, & Fax
504g with sidecar how to setup

We have 504g's that we want to program the sidecars to be able to select a button to initiate an outside call. RC telling us not an option only internal calls

3193
J
5 years ago

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