RingEX: Phone, SMS, & Fax

We are encountering unexpected behavior as of sometime last week (first week of June 2020) with incoming calls from Call Queues into our RingCentral mobile app for iOS. If you call a user's extension or DID directly, the app rings and the user can answer it and talk as normal. However, if the user is part of a call queue and receives an incoming call from a queue, once the user clicks the blue checkmark to accept the call, the dial-pad on the app closes and a green bar is displayed with the text "Switch call to this device." Neither party can hear each other until the user chooses to switch the call to the device. This happens with ALL users across multiple versions of the RingCentral mobile app on iOS (20.2.30.64888 and 20.2.31.65151, specifically) and no changes were made in our environment by us. We tested various settings on the app and on the server side, but it happens in all scenarios, even if you set the user's call handling to only accept calls from the mobil

In email to fax- Email signature on faxes breaks the signature images out to separate pages and adds 6 pages to the fax. One page for each image. Any way to fix this issue?

Hello, I keep getting spam faxes from a anonymous number. Is it possible to stop incoming faxes that dont have a caller id ?

Has anyone else had this issue? I have a 10 digit pin number to port a number from Google Voice (business version), but the RingCentral form for porting numbers only takes the first 8 digits. Then it rejects the port. It just does not allow you to type more digits than 8. 

I installed the new windows desktop ringcentral app. I no longer see the option to set the app to automatically start with windows. This was available in the old classic app so I'm not sure if I'm missing it somewhere or if it was deleted. This option is very useful to have.

There is a Person on my Glip that is Spaming me all the Time with messages and i can't stop it... can somebody please help me?

Hello!Is there a way to set for all of the incoming faxes in RingCentral as a searchable PDF document instead? Currently, it's just a regular PDF document. This option is extremely crucial!

In the RingCentral app (Version 20.2.30.173 Web, 20.2.30.1656 Windows; Date 2020-06-08 01:19:54), voicemails play through the same speaker as the ringer. I'd prefer either to have them play through the same speaker as voice calls, or allow me to choose.

Our company is based in California but we have 100+ of us working all over the United States and Poland). Since we all work remotely we use RingCentral during the day to see who is available for calls, online meetings, etc. Unfortunately, even though we are sitting at our desks working, Glip will timeout and go grey as if we are offline if we do not frequently click the app to 'wake it up.' Is there a way to set it to stay online unless our computers log out or shut down? It is frustrating to have to constantly click on and 'reactivate' the desktop app just to make it clear that we are available. It makes it look as if we are not working when we are if we get busy and forget to keep clicking it. If our mouse and keyboard are active the app should stay active also.

I have a call queue that all in the office are part of. I need to be able to have a direct number ring on only that phone. How do I do that?

I would like to break down the report of number of incoming calls via time shift. How do I do this?

Our company launched a new product and needed an 800 number to send/receive calls. The problem is I cannot set a Caller ID Name that shows up on a customer's phone when they are called by us.Is this possible through IVR settings or possibly another way? If this is not currently a feature in RingCentral, how can we get this implemented in the future?

We have a call queue with our entire team inside. All calls ring through the queue. But for some reason 1 of the callers were stuck on hold for 11minutes even though my team was avaliable to answer the call. Why would this happen?

Is it possible to use Ringcentral api's within apex / flows to automate sms messages -single and bulk messages?

Every call that comes in on our mobile app hangs up on the first ring, we have to go back into the ring central app, hit switch and then confirm for each call

We have a small office and we got this because I do alot of texting with our customers and outside workers. The ring Central app is horrible if you are like me and are not text/messaging Teams or the two other people with Ring Central phones. I have to go through a bunch of steps just to get to the texts and calls. And now I am group messaging my works and I can only do this through the app on my phone and not the one on my computer. The other app was sooo much better the one with the phone Icon.. I don't know who the hell came up with this one. Maybe I am doing something wrong and if I am let me know

my ringcetral app allows me to make calls but no one csn hear me

Is it possible for an agent to answer another call when he's on a call?

I own 2 companies that use Ring Central. I currently have 2 versions of the Ring Central apps on my Iphone. I was just notified that as of June 12th, we are not going to be able to use the 2nd app and therefore I will have to switch from Ring Central to a competitor because of this. I want to have the ability to answer calls for my different companies all from one cell phone and not have to use 2 cell phones. It's very surprising that this is not a feature. I've worked with Ring Central tech support and they tell me it can't currently be done. Is that accurate?

This may be impossible but I have to ask. My client is running a call center for state relief funds and is getting swamped with inbound calls, sometimes 30 a minute. With a limited number of caseworkers, it can take a lot of calls to get a person. But they are telling me that once a caller gets through, they seem to get through the second or third time ahead of others. Has anyone else experienced anything like this? And they are working with 4 different counties and think one county is getting through more than the others. Is that even possible?Any insite would be appreciated!

Multiple call forwarding for user extension is now limited to 2 phones if the users are members of the call queue. This call forwarding limitation alert is a recent update to our system.This is causing problems for us. I see no reason we cannot forward calls to more than one user including the user we are forwarding from. We occasional forward to two users when one is out of the office. I want to leave the original user number left on to catch any voicemails if the other two cannot pick up the call, or the caller wants to leave a voicemail for the person out of the office.For example, we have users A, B and C. C is on vacation; we want to leave Cs phone on to catch any voicemails, and forward calls to both A and B. As it works now, we can forward to A and B, but have to remove Cs number from accepting calls. This is unacceptable and a step backward in service to RingCentral customers.Please allow us to again be able to forward to more that two numbers at a time.Thank You

Any idea if we will soon see cost codes on user profiles or be able to modify cost center codes by users or extension. I like the cost center management, but it is really not helpful if this feature is not tied to the user profile

Wondering if there is an option somewhere, or if not plans to implement the ability to see the number a text message was sent to in email notifications for text messages. We have quite a few Company numbers that all go to a SMS dump via the Auto Receptionist general settings since we don't want our sites to receive texts. Those email notifications only ever show the user, not the number the message was sent to. This would be helpful for diagnosing where miscommunications are happening in the field.A log of SMS activity company-wide would be majorly beneficial as well.US Company, RingCentral Office Standard.

I currently am backing up all recorded calls into Google drive, but been having trouble looking it up by phone number, since google drive doesn't lookup by specific text in the title, it only lets me lookup by the first word in the text (usually inbound or Outbound)Has anyone had this issue? if so any suggestions?

Yesterday, may 16th, most of my text messages disappeared, i wanna know how you guys control the amount of text messages and how can i prevent such situations in future. Also i see messages only in RC Phone and your "new" app with letter R don't even show any text messages, only call log. Another bug?