RingEX: Phone, SMS, & Fax

On windows 7 computer, after installing the latest Ring Central Desktop, the application fail to launch. When you double click the icon to start, crash report will pop up saying, abnormal termination.Before the crash report error, I was seeing "this application failed to launch QT (blah blah, i don't remember the exact message)"Any help on this question would be nice as the application just won't launch at all to use.

My RC app never rings on my iphone when I get a call. I just get a missed call or voicemail. I have allow notifications and sounds on in my settings. Most of my colleagues that also have the app installed on their phones for work have reported the same thing and just stopped using the app.

We are looking to configure our firewalls so that we pass traffic from RC. Anyone know where I can find that info

I was recently updated to RC Phone on my Android phone (Samsung Galaxy S7) and my Macbook (Catalina 10.15.4) and have noticed that the toggle option for "Accept call queue calls" is no longer available.I've set myself to "Do not disturb", but I'm still receiving calls when that call queue gets a call.I used to be able to just turn off the option to receive call queue calls, but I'm not finding that option anywhere.I've temporary solved the issue by removing myself from the call queue, but the time taken to do that is greater than just turning off the switch.Does anybody know where it went, if it's still an option?

Instead of having to Switch to Carrier while driving, could you do a toggle in settings to default to Carrier. I hate calls dropping while I am driving.

Up until recently I have been able to use the web application to copy and paste multiple numbers from a spreadsheet into the text messaging box. This has allowed me to paste up to 100 numbers at a time from spreadsheets. Now, the numbers come in as a single number and there is no way to separate them. They must be copied and pasted individually.

We have several users in our environment that contact information (RC App or REC Classic) that show an email address of odd characters, ending in actual email address. These same users are not able to use RC Outlook Add in.Example:022988bf471d41e89a8c0e3d089ccb0elisa.last@domain.com

We are receiving more than two dozen robocalls per day noe that we are with Ring Central. Never had this problem with AT&T. Is someone working on this? All the tech reps tell me to do is register on donotcall.gov which we have and which does nothing.

Text notifications

Good day. Not a customer yet, trying to get a good handle on things before we take the leap - we will only be using the fax services offered by RingCentral.Currently, we have multiple fax lines to our Agency, each line going to a different department. With our current electronic fax system, a single person monitors the database/inbox for their department and when a fax arrives, they forward it by email to the proper recipient. We're hoping to mirror that system and flow as much as possible.Ideally, what I would like to see happen is when a fax arrives for a specific number, that fax is forwarded via email to an account that is monitored by a staff member, who then forwards it along to the proper person. Each number would forward to a different email account, monitored by different staff. We need some level of security and separation, so none of these staff members would have access to the main database or application - all their access would be to the destination email accounts.Hav

We have several options on our IVR that go to external numbers, for the most part this is fine as they are vendors fielding these calls and have queue systems on their side.The problem is with this 1 external number it is for an older software solution, once all phone lines are used up it gives a busy signal. When this happens RingCentral plays a message about technical difficulties and disconnects. Just wondering if anyone has any creative ideas on holding onto these transfers if they receive a busy signal, and retrying the forward after X amount of time?Thank you!

I used to be able to see all my recorded calls under the recording section. Now I'm only able to view 1 page and not able to flip and view more; therefore I have to download all of my recorded calls via the Call Log. I call 100-200 people a day for work; only about 20-40 of those are recorded appointments; this now takes me an extra 15-20 minutes to sort through and find my recordings out of all these calls for the day. Why was this feature done? It is very inconvenient. Is there anyway you could help make it convenient, the way it was before, where I could sort and see ALL of my recordings; JUST the recordings? I talked to a support person otp who told me to write this.

i had an account that was disabled, and i wanted to know if there was a way to salvage any of the contact list from that account and import it to my new one?

I knew not to upgrade again. This was what happened during the last upgrade and today, in the new, I can no longer send message to more than 10 people as separate texts. Last time I fixed it by re-installing the old version - can you please send it over? (Old as in at least two prior)REQUESTS/NEEDS:1) Would love to create a GROUP for my contacts. Sending texts to 50 customers at a time is not efficient. If I could place all my customers into one GROUP, sending separately, that's preferred. (ie: Group A - 100 customers; Group B - 150 customers; etc)2) If we can't have option 1, I need to go back to sending 50 texts at at time, separately.Until then, please send me a link to the OLD version that allows me to send 50 at a time seperately.thank you!

Is there somewhere we can view a detailed list of bug fixes for a particular release? In this case, we want to know if a bug was fixed in the latest release of the RingCentral Modern App. The release notes only show the enhancements. Bug fixes are not detailed.

Why does RC Phone and Ringcentral require permission to allow rc phone to make and manage phone calls?I got RC so that I could use it separately from my personal phone, as a VOIP solution, why does it need access to my Android dialer?

It is difficult to log in to a shared VM only extension. Weirdly, you have to log in to them through a very specific method;If you use any app (mobile, or desktop), or a browser to go to say "ringcentral.com" and click 'log in-> RC app' or "login.ringcentral.com" and login with your main number, VM Only extension number, and the password for that extension you get an error page that states "Sorry, you currently don't have permission to access this service. Contact your administrator to change permissions."However, if you take the exact same login steps but start by going to "service.ringcentral.com" you can log in to the VM only extension just fine. The login pages look identical, and all will let you login successfully to a normal acount, but the do NOT work the same for VM Only extensions! Some flag or something is being mishandled.The following URLs are the full lines I get once redirected:INCORRECT METHOD (go to "ringcentr

I am looking when it would be happen to add a 2nd line to answer a call from a JUPITER APP because some of my clients are requesting this they can't do it on JUPITER app just with the classic one only.

Some of our users are getting the error message 'Too Many Requests Recently Sent. Try Again Later.' at the top of their Glip.Currently it seems to be about half of our users seeing this.What does this relate to, and how can we resolve this?

wondering if anyone can helpI have 4 extensions all using ring central soft phones. I can call other extensions or transfer calls to other extensions. I remember when I was setting up ring central i set it to not receive calls as they are only used for outbound, and caller ID is set to unknown. Could someone help please

While trying to login Ring central app, it says "please check your network connection and click retry to reconnect." we are using office laptop with VPN.All of a sudden, Ring central stopped working from June 30.Outlook plug in says the error message "please check your network connection and click retry to reconnect."While trying to login via chrome, provided username,password, otp it says " "sorry, we cannot recognize the device.please use other device or browser and try again."" checked internet options TLS 1.1,TLS 1.2,SSL 3.0 are checked. Tried using IE, still the same error.IE version is 11.Tried uninstalling Ring central meetings, Ring central desktop app (version 20.2) and installed the same from RC website, still same error message.We tried joining the meeting through meeting link or meeting ID, it says the error message "meeting id is invalid"kindly provide your valuable suggestion to resolve this issue.

Our company's phone transfer to RC was just completed the other day. In the meantime, the desktop app and mobile app had shown temporary phone and fax numbers. We were told that once the transfer was complete these numbers would update.The mobile app has updated to the correct numbers but the desktop app has not. How can this be fixed?

For RingCentral call queues, is it possible to add custom status such as "project work" or "break"? Are you limited to just the default status list?

Under Auto-Receptionist I do not have the options of IVR Menu and IVR Editor. How to I change to multi-level?

I work from the UK and have a UK number making calls via the desktop windows phone to other UK numbers. I am wondering if I travel to France will I still be able to make calls from the same app without changing the number and still using the same desktop system without incurring additional charges?