RingEX: Phone, SMS, & Fax

One of our locations is in the 100 of extensions. We would like to be able to call these numbers from our app on our phone. As of right now the app things we are trying to dial out.

I would like to know is RingCentral support both Subject and Body in text message. We are switching from another platform which support Subject and body

We run two different companies and our receptionist chooses which line to call out. We NEED to be able to modify the outbound caller id (NAME & NUMBER) for each specific line to reflect which company they are calling from.  Right now the caller id number is correct but the company name is not and according to tech support there is no way to fix this. This cannot happen and we need a fix ASAP!!

Will RingCentral generate a confirming email to the sender of fax sent to my RingCentral fax number?

I am running ringcentral app on my windows 10. At some point, the app start spinning and spinning but nothing showed up. I uninstall it, download the app again, installed and the same issue. I reboot the machine and no luck. I am not connected to a network, I tried to turn off all norton features and still the same issues. The ring Central meetings is working fine. Any hints?

Several different types of bluetooth headsets will not answer or end a call with RingCentral Win 7.5.2. I have tried on several different Win7 laptops. The headsets are high-end - Jabra, Creative, and Klipsch. On each machine the bluetooth connection was established, Win7 reports all BT headset, handsfree etc services running properly. All BT headsets worked properly in audio sink mode with iTunes . The headsets, with 7.5.2, cannot answer or end a call, although my voice carried thru the headset mic to the caller. I could NOT hear the caller. I tried with audio settings pointing directly to the correct device and then with them pointing to 'Same as system' (which was pointing to same device). HELP! I was told that RingCentral supports bluetooth headsets before I committed. In this day and age you would expect RingCentral to work with MOST BTs, not the just the few that are listed. I prefer to believe there is just a setting or version wrong somewhere because otherwise it's

I have been reviewing call logs since the new Analytics portal launched due to KPI impacts. I have found two issues in how RingCentral dispositions/tags a call that is questionable. I say questionable because I consulted with someone who manages an IVR system for 57M customers that I partnered with several years ago.Scenario 1: Customer calls 800 number, selects a queue and is routed to voicemail.Issue: RingCentral will tag the call as Abandoned when the call is sent to voicemail prompt which is correct tag. RingCentral then tags the same call again with Abandoned after voicemail is left. That makes for two Abandoned KPI dings for one call. This is new as of April 2019 after looking back through Nov - March data.I am not sure how anyone is supposed to answer a call when it is in Voicemail so I believe this is an invalid tag for Abandoned since the call has already been tagged.Call Example:Scenario 2: Customer calls 800 number, selects a queue, then presses keypad # for another queue, c

When I have a call set up with someone, I text them 10 minutes before I call them to let them know I'm calling from a number they may not recognize. This number gets added into Dashboard as a number, not as a name. I cannot edit the profile to change that to a name, so I'm stuck with having a huge list of numbers and have no idea who is who. I often end up texting a lot with some of the appointments and it's a pain not having their name...just their number...in the Dashboard. How can these numbers be changed to names? Sure hope there is a way...thanks!

I've been having this issue with our conference phone for months and no rep is able to fix it. Whenever a call is put on hold, the person on hold hears continuous ringing as if the call is dialing out.I've been able to set hold music/tones for regular lines but the conference phone doesn't show that option. Has anyone else had this issue??

When u try to connect it has started telling me please check my connection settings

Can't see 'em, or check 'em off...

Why am i nit getting faxes

We ran out of minutes on our plan this month due to the amount of spam callers calling in to our number. I have been working with support to have theentl system hang up on the robo caller if no prompts are pushed. The problem is, the greeting has to run 3 times before the call is disconnected. Which again, takes a few minutes each call to go through. Curry there is no way they can make a change to disconnect after the first message. I am hopeful that someone there will address this issue before we have to change providers.

US Accountcase # 07226689On several calls a day we can not hear callers, when they call back we can hear them. We take appox 400 calls a day and about 10 a day can not hear us. I sent RC a report of 6 so far today.

how to delete voicemail on my laptop login at ring central - US account

I just started a new job and my company uses glip to message throughout the day. I receive the messages on my desktop but for some reason cannot seem to receive them on my phone. PLEASE help! So frustrating and cannot speak with someone at Ring Central.

First, I am not a developer but looking for answers to resolve an issue some of our clients are experiencing. We have a number of clients who use RingCentral who operate in a server-based environment, many of this connect via Remote Desktop to the server others via a dumb terminal that connects them directly to the server. I understand that it is not possible to run the RingCentral Soft phone on a server for more than one user.My first question is when will the ability for multiple users to be able to run the soft phone on a server be available? I see that it has been requested multiple times over the last few years but don't yet see a definite answer as to when/if this will be available. It seems that as more and more companies move to outsourcing this that it would be a priority.Second, given the limitation above the only solution is to install the soft phone on the user work station. This, however, prevents the soft phone and the applications the clients use from being able to b

Is there a way to get LOCAL vanity and/or sequential numbers?

Hello, I am new to the Community.How does a user control the order in which documents are faxed through Glip when attaching the documents? I thought that the pages were faxed in the order that they were attached... but now I have multiple examples where that is not the case.Thank you.

Is there a way to dial the Dial by Name Company Directory from the desktop or mobile apps? I have tried entering the extension into the dial pad (Ext. 1050) and it tells me that it is an invalid extension. If I dial the same extension from a desk phone it works fine. Chat Support couldn't give me a clear answer. Thoughts or answers?

Account type (U.S.)Related case number (N/A)Detailed description of problem (See below)Previous troubleshooting steps taken (reviewed network requirements and previous forums posts)Software version (RC Phone Version 11.0.1.1.23, android, not sure about iOS)Number of Users affected (Not sure, 50+?)Small business of 50+ employees, we use our personal cell phones with the Ring Central app as our 'office phone'. Regardless of being on our local WiFi or using our individual mobile carriers, there is a 3-4 second delay between callers and users. Does something need to be configured on the app itself?Kind regards

We have a team in the Ring Central App (Glip) that isn't showing an Admin. None of the team members can archive the team. Any ideas on how we can archive it without an Admin, would be great.

US account. I have a user who cannot see their recent calls in the app without logging out/in to the app. They have re-installed the app and I have confirmed the firewall settings with the network team. Any suggestions would be greatly appreciated.thank you,John

I have some of our Polycom phones setup as common area phones. I don't see an option to change the line to voice only so I am not sure how to stop receiving faxes