Skip to main content
To homepage To homepage

RingEX: Phone, SMS, & Fax

Have questions about RingEX? Ask here for phone, texting, and fax support!

  • 3,503 Questions
  • 7,179 Replies
3503 Questions
K
ken-bermanNew Participant
asked in RingEX: Phone, SMS, & Fax
Launch Glip on system start ?

Does Glip/RingCentral app automatically launch on sys start by default?Can you control this command on a global level for all users? If not, I can create a new GPO to force this action.thanks

4352
K
6 years ago
B
barbara-oliverNew Participant
asked in RingEX: Phone, SMS, & Fax
How do I set up RC iphone app to receive SMS Texts?

After so many of my clients have ended up with my cell phone number and text me at all hours - I decided I would finally upgrade my Ringcentral account that I ahvehad for about 12 years to the business plan that will allow that.I can;t seem to get the RC app set up to receive texts though and wondering if it's just not really capable of what I need.I have a main account number (which i never use) and 2 business phone numbers that I answer with diff business names. I ahvealways just forwarded voice calls to my cell using the called number so I keep straight which way to answer - so I have never used the RC app.Now with wanting texting - I have to use the app - but it is looking like I have to sign into and out of each number in order to receive texts - which would totally defeat the purpose.Am I missing something or shuldI just revert to my previous less expensive plan and find an alternate solution (even carrying a separate "work" phone is an option!)

6794
E
6 years ago
R
rstoeberNew Participant
asked in RingEX: Phone, SMS, & Fax
iPhone app frequent interruptions during call

Is anyone else experiencing frequent call interruptions using the RingCentral iOS app?By "interruptions" I mean that I can be on a call for 15 minutes with no problem, when suddenly I hear the tone that sounds like RingCentral is dialing again. After 10 - 45 seconds the person I'm talking to is back. If they were talking they usually didn't notice that I was gone and they are still talking when I'm reconnected. If I was talking they usually say "where did you go?" Apparently, they just hear silence during the time RingCentral is reconnecting.This seems pretty strange because the call isn't actually dropped. In other words, the person on the other end doesn't hang up, and I don't redial. On my side I don't do anything except wait and the connection is automatically re-established.This is happening once or more every day. I can be on an hour-long call with no problem at all. Then during the next 15 minute call it might happen twice. It'

6294
R
6 years ago
Z
zNew Participant
asked in RingEX: Phone, SMS, & Fax
NO SOUND

I can receive sound when I visit youtube or skype but I can't get any sound on my ringcentral desktop app. I've purchased a new mic and new headset and I still can't hear voicemail and no sound for calls.i've called tech support and they refuse to help.

55746
Z
6 years ago
E
Earl437550009New Participant
asked in RingEX: Phone, SMS, & Fax
RC Application Won't Update Within Application

Cannot download the update, RingCentral Update Server is not available

3652
E
6 years ago
L
lopez-aguado-turinNew Participant
asked in RingEX: Phone, SMS, & Fax
voicemail not playing correctly

My default voicemail says "you've reached Clarissa Cruz-Duran..." on the ring central website but instead it plays "you've reached paralegal unknown..." , is there a way I can fix this without recording a custom message? 

14762
J
6 years ago
A
adam-robinsonNew Participant
asked in RingEX: Phone, SMS, & Fax
Desktop App: Messages & HUD are not refreshing

I am having issues with software not refreshing. Message notificationstake ages to arrive if at all HUD claims that either other phones are available,but they are not or they are active and they are not.  I do not believe its a firewall issue or anissue with my router. I have turned SIP ALG off on my router which made nodifference. We have 6 seats on Windows 10 and 7 and both behave the same. I havecalled the help desk to be only advises to uninstall and reinstall.   

199314
C
6 years ago
T
taylorParticipating Frequently
asked in RingEX: Phone, SMS, & Fax
Return to Operator from Voicemail

When calling some larger companies and trying to reach an individual, the voicemail will say "leave a message or press 0 to return to the operator". Is this functionality available within RC? It would be nice to give people that option. Otherwise, they have to hang up and redial if the matter is urgent (or can be handled by someone else).I know that Zero Dialing options exist for the IVR, but am not aware of any similar options for extensions.Account type: CanadaGoal: Add an option to send 'zero' dials on voicemail prompts back to the operator (or a selected extension).

15892
T
6 years ago
C
captain-murphyNew Participant
asked in RingEX: Phone, SMS, & Fax
Android for Work Profile - Softphone Bluetooth

Bluetooth does not work under Android for Work Profiles with the softphone on Android. It works fine under Android, but not under a work profile. Is this a known issue? I need this to work as we are starting to implement Mobile Device Management and I have finally started getting people to use the softphone on their cell phones.I have only been able to test under Android 8.

4223
C
6 years ago
F
frank-c.New Participant
asked in RingEX: Phone, SMS, & Fax
Fax: How to edit, sign, and then return faxes received?

I receive multiple faxes from companies that require me to make edits to the fax, sign it, and then fax the edited copy back to them. I can't figure out how to do this on my Android phone, Android tablet, or Desktop PC. Is this possible to do? I'd hate to have to print out the fax, edit it, and then fax it back manually...

2263
S
6 years ago
S
scott-strachanNew Participant
asked in RingEX: Phone, SMS, & Fax
Is there a way to have incoming text messages delivered to multiple ring central users? (US)

I have a small office of 4-5 Ring central users. We have our main business main number display on all outgoing calls. The issue I have is that at present all incoming text messages to that main number are only delieverd to one users account.This is a problem for us because different users are on call at different times and incoming text messages are going unaddressed.Is there a way to have incoming text messages delivered to multiple ring central users?

4892
S
6 years ago
R
richpappNew Participant
asked in RingEX: Phone, SMS, & Fax
Desktop App Interruptions

USA. I use a headset so the RC for Windows is always up. However, when calls are received at the office, tho not for my extension, each call interrupts my typing! I need to be able to answer calls sometimes, receive call transfers, etc., but should not have the active window automatically change- which interrupts my work. Solution?

4556
R
6 years ago
J
joe.acunzoNew Participant
asked in RingEX: Phone, SMS, & Fax
Ring Desktop App but not Mobile App

When I receive a call, the desktop app on Windows *and* my mobile app ring simultaneously as I have in the mobile app set for "First ring" to be "Desktop apps and Smartphones". I just want the desktop app to ring, not the mobile app, but I want to stay logged into my mobile app to easily check voicemail. Is this possible?Thanks,Joe A.

14485
J
6 years ago
M
michael-arndtNew Participant
asked in RingEX: Phone, SMS, & Fax
Can I use my Twilio number with Ringcentral?

I have a Twilio number which I'd like to use with Ringcentral for inbound/outbound calls but I'd like the SMS messaging to be handled by a different service. Is this possible with Ringcentral?

15312
E
6 years ago
T
tscottNew Participant
asked in RingEX: Phone, SMS, & Fax
Users Getting Logged Out of Mobile App; Not Receiving Calls.

Sometimes if users don't use the mobile app for awhile they get logged out and then the app doesn't ring. It makes the app completely unreliable because we never know for sure if it's even ringing when someone doesn't answer. For now I'm just forwarding all calls to the users' cell numbers because that always works, but then they don't get any of the features of the mobile app. Is there any way to ensure users stay logged into the app and receive calls at all times?

11551
A
7 years ago
U
uNew Participant
asked in RingEX: Phone, SMS, & Fax
Cancel a RingCentral Fax in progress

How To Cancel RingCentral a Fax

15552
M
7 years ago
N
noah-sandersNew Participant
asked in RingEX: Phone, SMS, & Fax
Is there a way for new calls to ring extensions in a call queue even if they are already on the phone?

Is there a way to have users phones ring or beep or something for call queue calls even while they are on the phone? Many times we would prefer to quickly wrap up the current call and pickup the new call rather than having it flow to another agent. At night we may only have one agent available and if they are on the phone the caller waits in queue until they finish or the callers end up having to leave a voicemail. I would like to at least give them the option to place the first caller on hold and pickup the new call. Is there something we should be using besides call queues to set this up? I considered creating an extension but then it looks like the only option is to forward it to other desk phones or outside numbers, not just to another extension.

7837
P
7 years ago
M
matt-readyNew Participant
asked in RingEX: Phone, SMS, & Fax
Chrome Extension vs Desktop App

What is the interaction between the Chrome extension and the Desktop app? Some of our users just started using the Chrome extension. They are all softphone-only users. I have heard of a few instances of not being able to pick up calls on the extension, or dropped calls from the extension. We did not have any reliability issues like this when only using the Desktop app. They both ring at the same time too and the co-existence is confusing. Can anyone comment as to the configuration differences between the two and why we may be experiencing issues with the Chrome extension?

17383
B
7 years ago
N
nina-ruebnerNew Participant
asked in RingEX: Phone, SMS, & Fax
Answering calls from my car's bluetooth

I have bluetooth through my car and am using an iphone with iOS 10.3.3. When an incoming call comes in and I am connected to the car, I can't answer any calls. Help!

5951
J
7 years ago
M
mccurdyNew Participant
asked in RingEX: Phone, SMS, & Fax
Connect Conference Call to Office PA System

Our company has regular company meetings, and presentations conducted in our main office s but also have remote employees join via a ringcentral conference call. The presenter's audio in the office is fed through an onsite PA via microphone. Typically the presenter just dials in via phone and keeps it close to where they are presenting for remote employees.This setup makes it difficult for the remote employees to hear the presentation as well as makes it difficult for the onsite employees and presenter to hear questions being asked.Is there a preferred solution to connect ringcentral conference calls to our PA system?

2541
M
7 years ago
H
holisticNew Participant
asked in RingEX: Phone, SMS, & Fax
How to switch Softphone ringer from headset to PC speakers?

The desktop app should have the option to ring PC/laptop speakers even when headset is plugged in.I believe this feature was available in the old softphone version.Please make this "ring PC speakers" available so we don't have to keep plugging and unplugging our headset each time we leave our desk.If this feature is available in the current desktop app, then please email me back with instructions on how to set it.The tech support person I chatted with told me ringing PC/Laptop speakers while headset is plugged in does not work.Appreciate your looking into this.thanks

32533
H
7 years ago
N
nch-ivr-laura-l-hawleyNew Participant
asked in RingEX: Phone, SMS, & Fax
Is there a way to receive an email of text messages sent?

Is there a way to receive an email of text messages sent?I receive email notification of text messages received, but not sent. Looking for a good paper trail solution to the whole text conversation with clients.Thank you!

5083
N
8 years ago
S
shane.benitzNew Participant
asked in RingEX: Phone, SMS, & Fax
Ignore button

(I saw a previous post like this that did not get resolved but am in need of an immediate solution so started a new post) Our call queues are set up to ring to several desktop computer apps as well as several cell phones as simultaneously. When I call comes in, and a team member wants to Ignore the call, the system will immediately ring their line again, effectively making the Ignore button useless. I would like the functionality to have the Ignore button take one out of the call queues that that incoming call, and not ring my extension again. This is different that changing my status to Busy/Do Not Accept Calls, as I want to be able to pass on calls, but without taking myself out of the call queue all together. The Ignore button should allow me to ignore a specific call, without the system continuously ringing my extension.

9132
S
8 years ago
J
jackson-millsNew Participant
asked in RingEX: Phone, SMS, & Fax
Internet Down: What happens to a call when internet is out or phone is rebooting / unplugged???

I am curious as to what happens to calls when the internet is down or a phone is in reboot?  Will the call still run via Smart Phone App?  Would the call go straight to VM?  Would the call show still in my overview/call log??? We are having issues with our internet right now and some are complaining about the dial out... I am more curious as to the dial in...

19804
A
8 years ago
K
Employee
kimEmployee
posted in RingEX: Phone, SMS, & Fax
Caller ID and CNAM

You can find the KB on this information here.Caller ID, as it is most commonly thought of, actually consists of two different services working together to display both the phone number and name of the caller for phone calls.What is the difference between Caller ID and CNAM?Caller ID (aka CLID) is the actual phone number calling in, whereas the accompanying text that provides the identifying name for that number is referred to as CNAM (aka Caller Name).How do CLID and CNAM work together?When a phone call is made, the CLID is routed to the destinations carrier for delivery. The CNAM text data is not sent out by the originating carrier, as they are separate services.When the call arrives, the carrier for this destination end of the call will reference that number against its own local CNAM database. At this point, both a CLID number and CNAM text delivered to the recipients phone when it rings through.What is a CNAM Database?CNAM databases (aka Line Information Databases) are official, au

7650
K
Employee
8 years ago

Having trouble finding an answer?

We can’t know everything, but we can help point you in the right direction with these resources:

Terms & ConditionsCookie settings
PRODUCTS
RingEX
Message
Video
Phone
OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility
QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales
© 1999-2024 RingCentral, Inc. All rights reserved. Privacy Notice