RingEX: Phone, SMS, & Fax

I would like to have a shared address book so that when I mark a caller as SPAM or by the client's name, my employee will see that info too

Regarding RingCentral Case 09433975About a week ago our outbound text messaging from our RingCentral app to AT&T wireless customers stopped working. This has been confirmed by multiple users. All other carriers are receiving and sending text messages fine.Initially (Sept 20th) when I talked with RingCentral support they checked the "logs" and said nothing is wrong and told me that I should have my customers call AT&T check their accounts. (Probably the most ridiculous suggestion ever). Only upon my insistence did the RingCentral support escalate the issue to "Tier 2 Support".This morning (Sept 23) I received this message from Tier 2 Support: "We reviewed the logs for outboundmessages from (your number) it shows no errors over the past 24 hours. Looking back to the 21st I do show a number of errors labeled "Unknown error" on their side. Can you please retest the messages to the provided numbers and advise if the messages continue to fail at thi

Im using MacOs 10.14.6 Mojave, RingCentral App, why can't I see my personal contacts, lets say I want to fax I don't wanna keep typing the phone number, I want to be able to put the name and it should autofill the phone number automatically.

How do you remove a introductory greeting that was setup by mistake?

Testing out some devices for office users. No matter what hardware setup I use, the remote person always hears themselves when I use RC Phone. When I use RC App, the remote person will not hear themselves. I tested this in my office, and from home. Same result.I have already made several changes to the hardware volume settings on the mic levels as troubleshooting steps. It's just weird that the RC App works perfect and RC Phone doesn't.This would seriously be a non-issue for us IF the RC App could pull contacts from Exchange or Outlook, but that's another can of worms.

I'm trying to look up faxes that I sent last month. I see the fax log but it only goes back as far as late August. Is there any way to see further back?

I am looking to stop receiving emails for every text sent to me. I can't seem to find the settings for this.

Trying to find out if Siri works with the RingCentral app so that I can make hands free calls while driving.

Trying to get actual OB data by Agent. In Campaign Summary By Skill I get a total of OB contacts. When I go into Agent Summary is only shows calls connected, not calls made to a disconnected number, continual ringing, doesn't result in a pickup, ect.Any insight on how to get a true OB number by Agent? I know they are making many more calls than is showing up in Agent Summary.

Why is my phone off

can you email us the manual phone instructions for the T42s model/1. we need to check voicemail messages, need PIN#2. all incoming calls are going directly to Voicemail, we need to take it off this feature.

We had been using an AUDSOM AW615 webcam for video meetings and all of a sudden it stopped working with Ring Central, but still works will all other video chat/meeting software. Wondering why a camera that formerly worked with your software all of a sudden would stop but still works with everyone else?

There was a change recently made within the RingCentral App (Glip) that has suppressed the limited Administrator functions we had available to us.For example, I used to be able to click "People" and "Teams" to see all of the Guests and Teams that our company has active. I could also re-send activation emails for guests who let their activation email expire through the People panel to assist our employees who have teams with their clients.Can we get these functions back? Were they suppressed to accommodate for other Administrative functions on the roadmap? Will there be bigger Administrator functions soon?Account type: U.S.Related case number: N/ADetailed description of problem: see notes abovePrevious troubleshooting steps taken: n/aSoftware version: Version: 19.8.1 (E. 2.0.14); Build: 1095 (rev. 666395a)Number of Users affected: 400

We are attempting to configure the AVOXI virtual number service to call forward to our RingCentral instance, AVOXI has a VoIP/SIP/Softphone forward option, and we are unclear of the configuration and cant find anyone at RC that can help. They also have an option to just call forward to a number, but the VoIP/SIP/Softphone option is less expensive. has anyone used a third party service like AVOXI to rout numbers to RC?

I had an interesting experience the other day with a user that was new to our organization came into my office, saying that I should check the security settings of our Glip site because he was able to create his own account and "Get in".This caused me a bit of panic until I discovered the following:Because his e-mail was associated with the same domain as mine, when he created his ID, Glip recognized that we already had a Glip instance configured and it added him to it. To its credit, Glip confirms the user's "legitimacy" by making them click on a link in an e-mail that gets sent to their supplied address before activating the account.While he was able to get in, he was able to get into the "Organization-wide" team, but none of the individual teams that we had configured.He was able to see/IM others in the organization.I suppose it could be argued that this is a great feature that simplifies administration/rollout of the product but I don't really

I have installed the Ring Central app on my computer and i have been trying to log into the app, but whenever I do, it stops me from logging in and gives me the message, "We are experiencing an issue with servers. If the problem persists, contact support for help." I had another person sign in on my device and they got logged in no problem, and it gives me this message whenever I try to sign in on other devices too. I am the only person I know of at my organization that has this problem. This is in the U.S. if that has any impact.

I have an android phone and for some reason I can't use the mobile app for faxing. Whenever I need to fax something, there is no option for me to attach the document. The document tab is empty.

I purchased a Cisco phone from RC and got the phone with absolutely no instructions on how to use it.

Help, in the new app (blue R instead of blue phone handle) there is no longer a search bar at the top so I have no way to search prior voice mail messages (by name from contacts or by #) as I was able in the old app. I called tech support and was told sorry there is no way to search messages. Is this true?

We have two phones in our office. I would like them to both ring at the same time so that both phones can answer the call. Can i set my other phone up to the main number too?

Prior to a recent update, the US windows Ring Central app (Glip) would pop a notification and when you click on it, it would bring up the RC app and go to that message/conversation.Recently, if you click on the notification, it goes away and does nothing. I'm on Version: 19.8.1 (E. 2.0.14) / Build: 1095 (rev. 666395a)Is this regression, or a feature?Have other folks experienced this?

Is there a possibility on admin portal to block certain fax numbers so our users cannot send any fax to them?

There are multiple copies of every personal contact I have in the desktop and mobile app. However if I go into personal contacts in my account online, it only has the one contact as you would expect.The duplicates are driving me nuts, my intention was to delete and then reimport them but now it's clear this isn't going to help as the duplicates are being caused by another variable.How do I get rid of the duplicates in my desktop and mobile apps? Thanks for your help.(desktop RC)(Personal contacts in my account settings)

We are moving but will be operating at 2 locations until the move is finalized. Can I take a phone to the new location and just plug it in?

When I use my Air Pods and connect through Bluetooth to my MAC, I don't get any sound when I'm using the ring central desktop phone. People can hear me when I make a call, but I cannot hear them.