To homepage To homepage

Ideas Portal
Community Webinars
Knowledge Base
Groups

Today’s the Day! Join the RingCentral Community AMA Webinar and get your questions answered live!

10 days ago

Home
Community
Ask The Community
RingEX: Phone, SMS, & Fax

RingEX: Phone, SMS, & Fax

Have questions about RingEX? Ask here for phone, texting, and fax support!

3,502 Questions
7,171 Replies

When you watch a category we will email you when there is a new question in this category

3502 Questions

Recently active

Most replies Most views Newest first

reginaldo-mababangloobNew Participant

asked in RingEX: Phone, SMS, & Fax

How can I use my ring central account as landline?

1200

5 years ago

weilun-fuNew Participant

asked in RingEX: Phone, SMS, & Fax

An auto replay text message to people while you are driving on the roads?

when you are driving on the roads, you get a text msg in Ringcentral phone app. You want to notify your client that you are driving and will get back to them when you stop the car or pull over to the side. Can we add that function in the Ringcentral phone app?

1380

5 years ago

mark-bartoszekParticipating Frequently

asked in RingEX: Phone, SMS, & Fax

Merging contacts between Phone and Glip apps

Our customer service team has been using the Phone app pretty regularly to text our customers. They've been adding them in the contact directory to keep track. Going forward, they will also be using Glip for the team features. However, what they've noticed is that the customers they've texted before show up under the People section in Glip, but only their phone numbers, not their names. Why doesn't Glip pull the corresponding names from the Phone app? Or am I missing something?

3833

5 years ago

kirkpatrickNew Participant

asked in RingEX: Phone, SMS, & Fax

automatic queue call back

When a customer is on hold I want to give them the option to hang up but retain their position in the queue and call them back automatically when a representative is available for them. is that possible with Ring Central?

15853

5 years ago

sparx-systems-north-america-technical-supportParticipating Frequently

asked in RingEX: Phone, SMS, & Fax

audio not working in playback

When I am on the website, I click the small arrow but no sounds from the recording playback - I have to dwnload the mp3 file and play it to hear the msg. This was working before but not now - using Firefox 65.0.2 - any clues to fix this?

125212

5 years ago

doreen-johnsonNew Participant

asked in RingEX: Phone, SMS, & Fax

Warm transfer

When answering a call via a soft phone, I want to transfer a call to another team member and click the warm transfer button. If the number I am calling is a mobile and it goes to their voicemail, I can get back to the original call but is there any way I can end the call to the team member. It seems to just leave it in limbo until I have completed the call. There is no end call button for the team member. Am I missing something?

3091

5 years ago

caulfieldNew Participant

asked in RingEX: Phone, SMS, & Fax

ATA

ATA Re connection Issue Every time I lose internet service for a second, surge or whatever, The ATA router never reconnects. Calling tech support does nothing as they follow the script of turn it off and on. Obviously an issue as it happens every time I have a momentary drop in internet service.

5594

5 years ago

hlg-grtNew Participant

asked in RingEX: Phone, SMS, & Fax

TLS Email Encryption for Faxes

I have asked our employees to login to RingCentral via web browser and send their faxes online to ensure the faxes are not sent over the Internet unencrypted.According to an old conversation, fax-to-email that is sent FROM RingCentral is sent via TLS, when available.https://community.ringcentral.com/ringcentral/topics/security-around-sending-incoming-faxes-via-emailWe have opportunistic TLS enabled on our mail servers. I can make some assumptions here, but I need it to be explicitly stated, and can't find it anywhere: Can RingCentral accept TLS-encrypted email-to-fax (via ##########@rcfax.com)?

10072

5 years ago

adim-mattNew Participant

asked in RingEX: Phone, SMS, & Fax

Internal only extension for paging system

We are in the process of migrating to RingCentral for several sites. At one site I am trying to set up a line that will only be used to dial in to a paging system by users located physically at the same site. According to RC support, as soon as we connect hardware to a line (Cisco SPA122 in this case) a DID is required. The problem is that I dont want external calls to be able to reach the paging system. The only way I can see to get the setup I need, is to enable "block all calls" on the paging line, and then populate the approved numbers list with every number at that particular site (not many so not an issue).Is this the best way to set this up? Is there really no way to generate an internal only "virtual extension" that we can point to the SPA122? Or to just block external access to the DID?Follow up question, if this is indeed the correct path, will the approved users be able to dial the paging line using the direct extension? Or only via the full number?Sorry

6052

5 years ago

lindsey-tetenNew Participant

asked in RingEX: Phone, SMS, & Fax

Resending failed fax, reformats to international number

When i go to resend a failed fax, it reformats the number to international and gives me this response... i have to go in and manually re-enter the number... any ideas what is going on? Thank you

2372

5 years ago

john-smuckerNew Participant

asked in RingEX: Phone, SMS, & Fax

Listening to recordings problem

Hello, with the most recent update, I am unable to listen to recordings on Ring Central in one window and do anything else on my computer in another Edge Window. In fact, I can't go to Outlook or Work or Excell and listen to the recording at the same time. This is a big problem. It worked yesterday without a problem, but today is hopeless. Can something be done to restore things to how they were before the update so that these recordings will play without having to be right at the window on your computer?

2850

5 years ago

vsNew Participant

asked in RingEX: Phone, SMS, & Fax

MMS /none US phone numbers

MMS does not seem to work for Canadian phone numbers. Is there any way around this?

4517

5 years ago

jonathan-sta-teresa1New Participant

asked in RingEX: Phone, SMS, & Fax

Mobile App compatibility with IOS SIRI

Compatibility of IOS SIRI with mobile app, if its not compatible...any news if it will be?

5084

5 years ago

ruslan-allahverdiParticipating Frequently

asked in RingEX: Phone, SMS, & Fax

CNAM during porting. Why to use Super Admin name?

After request for porting for some numbers initiated, RingCentral using Super Admin's Name as a CNAM for these numbers. That affect all calls from these numbers showing Super Admin's name instead of actual/desired name. Why don't you have a field for that and use it for an appropriate CNAM? It really confusing users when call shows wrong person's name. Again, this is ONLY for internal Ring Central users. We have multiple sites and each of them has different CNAM, such as 'Building A', 'Building B', 'Building C'. I porting multiple numbers from all of them. Multiple numbers from multiple sites are scheduled/pending for porting. Now when someone call from these numbers Super Admin's name displays for CNAM! WHY???

7793

5 years ago

michelInspiring

asked in RingEX: Phone, SMS, & Fax

number transfers taking over 2 weeks

WHY does transferring numbers into RC now take over 2 weeks? The last 3 numbers I have transferred in to RC have all provided a "scheduled" date of 2 weeks before they will even start the process. We have provided 100% of all required info (acct number, pin #, owner info, copy of bill, etc.).We have also transferred several numbers to other telco companies and they have been able to complete number transfers (porting) in 3 to 12 hrs - not days!This makes it very hard to sell to new customers we service, when we can set them up on RC almost instantly, but then it takes 2 to 4 weeks to get their number(s) transferred. We are loosing customers over this.

6434

5 years ago

glipuserNew Participant

asked in RingEX: Phone, SMS, & Fax

Unable to log into Glip

I saved my password using my email as the login l on Feb 6, 2019. I have been using Glip account since then. I just tried logging in again. RingCentral says my email address isn't valid. I am in the U.S and use a Mac (v10.14.3).

1771

5 years ago

melNew Participant

asked in RingEX: Phone, SMS, & Fax

ios ring tone can I change it?

Is there any way to change the ring tone on my iphone for the app? It uses a different one than my regular calls, but I don't want to use the xylophone which seems to be the default.

2702

5 years ago

support-guruNew Participant

asked in RingEX: Phone, SMS, & Fax

Looking for 10.2 msi

I am looking for an installable copy of version 10.2 for my Windows desktop. I installed 10.3 this morning and my mic wouldn't work. I contacted Support and they don't have it.

7572

5 years ago

sasha-sosinNew Participant

asked in RingEX: Phone, SMS, & Fax

Bug: In the new update (10.3.5), need to click "Keypad" before RingCentral phone allows keyboard input

When I am making phone calls. I usually press 0 for operator and things like that. Before the 10.3.5 update, I was able to just press keys on my keyboard to input as a touch tone phone. Now that doesn't work unless I click the "Keypad" button during the call.

9812

5 years ago

shawn-reaNew Participant

asked in RingEX: Phone, SMS, & Fax

Glip Integration with Ringcentral

When Do Not Accept Call Queue Calls are turned off on Ringcentral Phone and you go from Available to Do Not Disturb on Glip it automatically turns your Ringcentral Phone to Accept Queue Calls. This did not use to happen. It started happening in one of the latest updates. Can you change so that the Queue Call toggle button doesn't get turned on in the Phone when available in Glip?

1931

5 years ago

bryan-pickelNew Participant

asked in RingEX: Phone, SMS, & Fax

Unable to dial/use extension when using the new RingCentral mobile app( Glip)

When trying to call a co-worker using just the extension in the new RC mobile app, it doesn't work. We get a recorded message that says " Sorry your call cannot be completed" then a fast busy signal. Extensions work using the desktop app. Is there a setting in the mobile app to allow dialing extensions and not the entire 10 digit number?

4975

5 years ago

a-best-restaurant-equipmentNew Participant

asked in RingEX: Phone, SMS, & Fax

WHEN IS Caller ID Authentication available? To help us business owners stop the abuse

So I finding the industries and competition is becoming dirty and just using system to mess with us... I real compliment to our work.. ha.. although it is taking away from productivity which is the reason they doing this... sending deal VM to our system regularly four times a day.. SO there is a technology I just learned about..https://www.fcc.gov/call-authenticationI want to know when Ringcentral is going to have this in place to commit to providing the best and easy way to fix this.. Finally one and for all..

12052

5 years ago

john-bilskiNew Participant

asked in RingEX: Phone, SMS, & Fax

using the mobile app with 2 extensions

I have 3 voice prompts and 2 ext's. When I'm logged in on ext101 I can see all missed calls and receive VM's on the app. The challenge is when calls come to ext 102, I don't see missed calls and the VM gets emailed to me from RC stating I need to log into ext 102 to listen to it. Im a small operation and have "super admin" rights, why does one have to log in and out all the time?

1961

5 years ago

benjamin-pinaNew Participant

asked in RingEX: Phone, SMS, & Fax

False Missed Call Notification in RingCentral App

Has this been fixed yet?

3672

5 years ago

sebastien-clementNew Participant

asked in RingEX: Phone, SMS, & Fax

In a call queue, admins should be able to see how long an agent is being available or busy for

Admins should know how long an agent has been on a live call for. Or how long they have been waiting for a call for.

2581

5 years ago

Page 137 / 141

Having trouble finding an answer?

We can’t know everything, but we can help point you in the right direction with these resources:

Knowledge Base
Create a Case Online
RingCentral University
System Status

Terms & Conditions Cookie settings

Sign up

Already have an account? Login

Login with SSO

Login to the community

Login with SSO

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales