RingEX: Phone, SMS, & Fax

With this current outage is there any way/work around to forward all numbers to an outside cell phone number? 

When we place calls we just get a weird sound and then a busy signal.  Same thing happens when we call in.  Is there an outage?

All my staff including myself are not able to make outgoing calls and any inbound calls are failing to connect. Cant even contact support line. However we are still able to communicate via messages and are able to send and receive SMS

Is anyone having trouble using the Ring central app today? 

system appears to be completely down to external calls, no in or out

i want to return phones i am  not using 

We've been RC users for 12+ years. We have always used the 'press 1 to connect, press 2 to send to voicemail, etc' feature on both extensions, and more recently on call queue's, so when RC dials our landline # (NOT VOIP connection), and we answer the phone, it prompts us to 'press 1 to connect'.Recently, randomly and only sometimes, RC does not recognize when we press DTMF tones, like '1' to connect. It just doesn't 'hear' the sounds, RC keeps repeating itself. Caller enviably sent to voicemail.In the past, maybe twice in the past 12 years or so of being a customer, we found the issue to be some sort of inter-carrier switch issue. Something in RC's switches or the telephone network switches or whatever, was not relaying the DTMF signals. Only the voice. So when we called RC, I assumed someone at RC would file a trouble ticket with RC's interconnect carriers, or whatever Level3 switches or telco providers, or whatever, and in a week or

We use Ring Central integrated with MS Teams through CloudPBX. All of a sudden, I have some users that can successfully place outbound calls through Teams, while others can’t. We all have the same setup. The Ring Central app allows the users who cannot call out in Teams to call out through the RC app. Has anyone else experienced this?

Today we organized an “all hands meeting” leveraging the “start a conference call” feature in ring central app. I called Tech Support twice before the conference and they assured me that 1,000 participants won’t be a problem.During the conference call we reached the limit @ 200 participants. The website says 1,000 participants can join. We have a RingEX premium plan, it should include it.We have a large meeting500 license but we did not want a video call so we used “start a conference.”How do we prevent this issue from happening in the future? https://support.ringcentral.com/article-v2/How-many-Participants-join-conference-call.html?brand=RC_US&product=RingEX&language=en_US 

Hi ,When having a ring central premium account. Does SMS have limits within Australia (Global MVP APAC License) phone number ?

I would always like to be reachable by phone via the RC mobile app. However, when I'm travelling and don't have a desktop app open and my smartphone is locked, my status is automatically set to ‘offline’. However, the status should still be set to ‘available’ so that I can always be reached. Is it possible to configure RC in this way or can you really only be reachable when an app is actively open and status set to available? 

Question about porting a # away from ringcentral

Is it possible to setup the Ringcentral app as the default dialer and SMS app on iPhones? When my technicians are in the field click a call or text button in our CRM app it launches the native dialer and SMS. Can that be changed to Ringcentral?

All I could find were answers from several years ago. I can’t imagine that this is still a missing feature. Am I missing something? My phone app works well but on desktop it's completely missing all my icloud contacts. 

There is no reason why this has not been done yet. We are a small business. My father died on Monday, yet I still have to work as 90% of my clients text instead of call or email. There is not even a standard message reply that I can set. I literally just have to deal with the work while I am off dealing with the passing of my father. This is just ridiculous as I see threads of this kind going back at least 2 years. 

I want to be able to send a text to my ringcentral account by sending an email to my phone number.I can do this to my Verizon phone. I can send an email to mynumber@vtext.comCan I do this with my RingCentral number?

Good morning,We just noticed in adding a new staff member to RC that there’s now a third option in the Call Recording area of User Details.  No Blog entry, no documentation, no news from RC - it just popped up.Anyone from RC want to take a stab at it and let us know what it is, how it functions, how its triggered, and what it says?!?  I enabled it on my extension, and California being a 2-party notification state - would think I would hear something on the callers side.  Nope.  Just silence. (calling to/from my personal cell)Just curious. 

The RingCentral Windows app tends to "follow" the default speaker and microphone devices, even when we manually set them in the app.Is there a way to prevent the app from changing devices unless specifically instructed to do so? We frequently change audio devices and other apps keep their existing preferences, but with RC we have to go into the settings every time we change an audio device to pick the correct mic/speaker combo again.

clicking call after inputting a call out number, but the app will not acknowledge that I am pressing call. computer desk top app - not allowing call out. HELPPLEASE  

When a customer is on hold I want to give them the option to hang up but retain their position in the queue and call them back automatically when a representative is available for them. is that possible with Ring Central?

looking to follow up on a case number our Sales representative sent us for a feature request to be completed. How do I follow up on that?

I have ring central app installed on my Samsung Galaxy S8 and all of my notification for my phone flow through my Asus ZenWatch 2 except when I get a Ring Central phone call through the app. All of my other notifications for my phone are set to silent because I get my notification through my watch, except Ring Central calls which cause my cellphone to vibrate.

Literally every single time my MacBook goes to sleep the ring central Phone app freezes (abnormal termination per the bajillion reports I've bothered to click yes to send). The Ring Central app (as opposed to the Ring Central Phone App) (boy that never gets confusing) doesn't seem to have the same issues, however I hate the Ring Central app, it's cumbersome and filled with features that none of my clients will ever agree to start using, whereas the phone app is clean and simple and basically a phone fax text app. Phone App is 23.1.1.45971, M1 Mac is running Ventura 13.3, everything is up to date. I'm curious if anyone else is having issues, wonder if anyone has a working solution (aside from the generic and does not fix the issue uninstall reinstall), and generally just hope this gets seen by RC tech support.

I'm trying to figure out what is causing this problem. When various of the phone team are taking calls from the callers through the call queue and have the calls forwarded to their cell phone, a call comes in and they are prompted to "press 1" to accept. This all worked great until about 2 weeks ago and now maybe about 1 out of 4 calls the system won't acknowledge that they pressed a number. Some are iPhone's and some are Androids. Thought maybe changing the DTMF tones to long instead of short might help but can't find that setting on my Galaxy S8....

I’m struggling with creating a custom rule for a user on our account, and wondering if I’ve misunderstood how it works.The user’s extension was originally set up to play a non-voicemail announcement for all calls. The intention was to try and keep this user’s extension open for internal employees while not allowing inbound calls from outside to ring their phone or leave a message.To that end, I tried creating a custom rule on his extension that would allow callers within our company account to bypass this call routing and leave a voicemail message - adding each of our company users manually to the Callers field. Still, regardless of who calls him, all users still get the announcement without voicemail.I’ve also tried this on my own extension with similar results, so I am curious if there’s a piece I’m missing.