"Press 1 to connect" DTMF Randomly Not Recognized - RC Help's solution is to disable feature! Case #08812793 We've been RC users for 12+ years. We have always used the 'press 1 to connect, press 2 to send to voicemail, etc' feature on both extensions, and more recently on call queue's, so when RC dials our landline # (NOT VOIP connection), and we answer the phone, it prompts us to 'press 1 to connect'.Recently, randomly and only sometimes, RC does not recognize when we press DTMF tones, like '1' to connect. It just doesn't 'hear' the sounds, RC keeps repeating itself. Caller enviably sent to voicemail.In the past, maybe twice in the past 12 years or so of being a customer, we found the issue to be some sort of inter-carrier switch issue. Something in RC's switches or the telephone network switches or whatever, was not relaying the DTMF signals. Only the voice. So when we called RC, I assumed someone at RC would file a trouble ticket with RC's interconnect carriers, or whatever Level3 switches or telco providers, or whatever, and in a week or
