RingEX: Phone, SMS, & Fax

I’m on my 9th (yes ninth) in 7 months. How many submissions and subsequent “corrections” did you have to make before you were finally accepted and registered? Or are you like me and still sitting in purgatory?  If you finally got registered, please share your tips and tricks! 

Anyone know the process to get the Mitel 485G telephones custom background to work with the Ring Central product? Previously on Mitel it would be located under the Inetpub folder and phones new when registering to the prem system to check for the image. Now going to Ring Central where/how do we get the phones to look for an image?

What does  Forward to : *85$Tinvite$ error mean?

Starting a new thread.  I am a new business and am having the same problems with TCR rejections that many others have posted about here.  Rather than tagging on their posts, I am creating a new thread.Moderators- please connect me with a Ring Central Executive who can get my TCR registration completed. I have already spoken with TCR support team and got rejected after their guidance.Thank you! 

A manager would like to see the calls made by his team. How can I limit the Performance Reports so he sees only his team's calls?

Some of our staff are experiencing issues hearing callers. The audio is either too low or muffled until they adjust the system's volume. In RingCentral and Windows, the volume sliders are set to 100%. When we adjust the Windows slider, it temporarily resolves the issue for that call, but we have to repeat this adjustment for every call.

Does anyone knows how to get your Caller ID name displayed with Cricket phone provider ? 

I am at a loss.I’ve re-submitted 5-10 times. I’ve worked out all the details with RingCentral TCR Support.I updated things based on deep research online.I keep getting the same failed attempts.Can I just pay someone to update my site so that this goes through?I give up.

On the PHONE - KEYPAD screen where you select the phone number you are calling from it currently registers as the number. I suggest allowing it to be changed to a name so it is easier to recognize or verify which company is currently selected before making an outbound call.

We want to keep our business numbers with Ring Central for voice but we also text with customers from our business number. Because we have several different businesses and because there's no easy way to tell which number a customer has 'texted' within the glip/rc phone interface - it doesn't work well for us. We'd much rather have texts go into our team inbox platform (FrontApp). We can do this using twilio but they were unsure if, when going through the verification process, if Ring Central would allow Twilio to handle the SMS portion while keeping the number for voice.

Our phone system is completely offline. No email from RingCentral, just the following message on service status. I am unable to contact customer support because their phones and chat are also down.  Has this ever happened to anyone before? If so, how long were they down? This is completely unacceptable.   Incident status updatesJanuary 22, 2025 13:58:45 ESTRingCentral Contact Center teams continue work to isolate the issue. No workaround has been identified at this time, but efforts are ongoing. The next update will be provided when a significant change in status occurs. If you are experiencing this issue, please reach out to customer care.January 22, 2025 12:10:19 ESTRingCentral Contact Center teams are working to isolate the issue and have attempted several troubleshooting methods. No workaround has been identified at this time, but efforts are ongoing. The next update will be provided in 2 hours or when a significant change in status occurs.January 22, 2025 11:41:30 ESTA portion of

This is very specific, but we are unable to make calls out to the 657 area code.  At our end calls ring once and seem to drop.  Customers are seeing the call.  We can receive calls.  We have checked other area codes and have no issues with calling out.  Is this a RingCentral issue?

the dial button is gray and the error is- Sorry, something is wrong on our end, so calling is temporarily unavailable. Please try again later. been using wifi and lan connection but can't make outgoing calls. I can make calls using data connection on my mac and windows and can also make calls on mobile ios app using wifi. please help. Thanks!

FAX Can we customize fax notifications to: Only receive a fax notification status when there is a failed fax?We send more than 50-80 faxes per day and keep getting notification on email for each successfully sent fax. We will like to customize it to only receive a notification status for failed fax so we can resend it.

Each time I go over 100,000 usage minutes in a new UNLIMITED fax account (have been advised to close & open accounts due to this issue before), the system automatically starts sending me emails saying "Important Service Notice - Calling Credit - ZERO Balance" and trying to charge my credit card.The support folks are kind enough to offer to reimburse these charges as they occur, but the problem is they keep charging more and more with each bunch of faxes (since it's already over 100,000 minutes) and doesn't stop, needing me to jump through hoops each time to call, explain, convince, and ward off irrelevant justification attempts by several staff for being billed (you must be faxing international, you must be faxing toll-free numbers, etc, which are all irrelevant) before finally I am told it will be reimbursed and won't happen again (but it does).It would be SO MUCH NICER if you could only please program your system to not get triggered to bill us to begin with

Hi,I have a Cisco 191 ATA box. Can't seem to find anyone at ring central who has even heard of these let alone help me configure it.Can anyone help me please? I have entered in the SIP information, left the Profile Rule empty but i still get,Provisioning Profile:https://activate.cisco.com:443/software/edos/callhome/rc?id=748FC2E88E1A:FVH27120MSJ:ATA191-MPP&sw=11-1-0MSR3-9Provisioning Status:FailedProvisioning Failure Reason:Zero file size

We just got our SMS approval on our acct today but I am not able to receive texts from the main line only my direct line. And I am only able to send texts from my direct line. Is there a setting to click that will give me access to both lines for texting? As of now, I am able to change my caller ID back and forth, just need the same for SMS. 

What is my annual subscription fee

Company has an existing eFax account used by a small number of remote employees for sending/receiving non sensitive information.    I did a test fax from that number to our RingCentral fax line and when it comes into the RingCentral fax it shows a random phone number.   I did two tests and both times it came through with a different random number.    Just curious why it is doing this and not showing the actual eFax number?  

In order to work remotely and use RingCentral, must you lug the physical phone around with you in order to receive calls? 

When attempting to make an outgoing call, all i get is “bad SDP” message on the phone.  how do i fix this.  I can still receive incoming calls and make internal calls to other extensions. I have a Yealink T43U phone.

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Is there a way for people working in a Call Center Queue to be able to view how many calls are currently waiting to be unaswered/handled? 

I have at least 3 users now, for whom calls ring their iPhone very briefly, then immediately disconnect. Both queue calls and direct calls to their extension behave the same way. This is very frustrating.

I haven’t seen any explanation as to why Ring Central‘s customers were not notified of the outage. We all had to discover the problem on our own. It’s been 24 hours and we’ve never received a single email or any communication from Ring Central with any explanation or updates. We’ve had to go looking for our own answers and I don’t think that’s acceptable.