RingEX: Phone, SMS, & Fax

Our faxes are received via email from notify@ringcentral.com and sent to multiple internal recipients. However, the recipient list is quite outdated. How do I access which emails are to receive our faxes so that I may remove former employees and add newer? Several of the email addresses are people who are no longer listed in our Users tab.

I can see that a fax has failed to send - however, I can't seem to find anywhere it would give me the reason why it failed. Am I missing something?

Has anyone come across an option for when porting in a number to a new RC account and enabling SMS sooner due to the delay in TCR? We can't have this huge delay (up to 20 days) when new RC accounts open and waiting on TCR. If a customer was using SMS a day ago with an exiting number then ports over to RC there could be up to a 20 day delay, this is not good for their customers. RC should allow a 30 day grace period for port in numbers while waiting on TCR.

Can anyone provide some kind of proof of RingCentral data residency and regional processing, e.g. Canadian customers data (call logs, recordings etc.) is NOT stored or processed in the US or elsewhere?

I am referring to this article about custom rules. It seems you can only select one call handling option for custom rules.Is it possible to play an announcement and also forward the call to an external number? We'd like to play an announcement about the days we are closed, but still send the call through to our after-hours call center to take a message. Is this possible? How can I do this?The ideal flow would be they select the IVR option, it gets routed to the receptionist queue, the custom rule kicks in for the days we are closed so the announcement plays notifying of the closure, then the call is routed to our external number.

We recently added an answering service to our list of phone #'s to forward calls to. When we test call using our office # it doesn't seem to be forwarding the call to the answering service # that was added. It rings on the other lines. When we call the answering service # directly (not by calling the company #) we get thru to the answering service. How do I fix this so that our answering service can actually answer the calls when they come in?

Has anyone noticed this today? My assigned number begins with 437, and all my apps show this (Windows, Website, Android). However, when attempting to place any call from the Android app, my assigned number shows as beginning with 434 which is incorrect, and thus no call can be placed (the app endlessly spins on the "Calling RingOut number" as it cannot "ring out" to a phone number that isn't really mine.This is pretty much... insane? Anyone else noticing?!?ringout_1_blur.jpgringout_2_blur.jpg

We have a call, there is a conversation between two participants, this is the first part of the conversation. Recording enabled. One of the participants (the internal one has his own "extensionId") puts the call on hold. After some time, the participant releases the call from hold and the conversation continues, this is the second part of the conversation. After the call ends, a recording is created. The recording contains only the first and second parts of the conversation (before and after the hold). But there is no pause while the call is on hold. I wish the recording included this pause while the call is on hold. Is it possible to configure this in the application?

I have an active line for a department. I've set current settings for Work Hours as follows:mon-fri 9-5Welcome Greetings:Tell caller they're being connected: enabledPlay music while connecting: enabledRing Settings:call group enabled with 4 rings: enabledDesktop and mobile apps: enabledIf no one answers:set to: Send to voicemailTesting a call to the line it gets through most of the being connected audio then cuts to the "leave a voicemail" message. I've removed the greetings, no effect, goes to voicemail. Set 1 number in the ring settings, no effect, goes to voicemail.Call forwarding and custom greetings are not enabled.Is this adjustable to make work or would it be better to convert this line to a Call Queue?Thank you.

I can find no information about using Key Templates.Key Templates are found in the Admin Portal under Users/Templates. They are supposed to assist me in mapping the softkeys on my VOIP.When I select Key Templates, it brings up the option of Add Key TemplateWhen I select Add Key Template, there is a drop down menu for Device Model, Select a Device Model.When I select that, it shows "no results". We have purchased and installed polycom VOIP phones through Spectrum and all have been provisioned and are active, so this drop down menu should show those phones.No one at Spectrum Business Ring Central technical support seems to know what to do.My multiple attempts to contact Ring Central technical support have been a disaster, as their system does not recognize my correct voice mail PIN as being correct, and when I finally could get through to a representative, their accent was so heavy I could not understand them, and I kept getting disconnected. After five tries, each one taking a

Is it possible to set up a list of categories so that when a call comes in, the recipient is able either during or after the call, to mark it as being one of the set list of categories, so that we can report out each month on the number of calls of each type?

We have a 24/7 schedule. Sometimes randomly, our Ring Central system will change ITSELF to a 9:00 am to 6:00 pm schedule. Why does this keep happening? After I immediately notice I have a voicemail when my phone doesnt ring, and I have to go back in and change this back to 24/7 schedule. This has happened 4-5 times since we got this system. What is happening? :/

We are having a problem with a mobile app (the owners phone!). Call comes in after someone dials his extension, cell starts to ring along with desk phone, he goes to answer and the cell continues to ring while getting the message "You are currently on an Android phone call. To answer this RingCentral call, please end your Android phone call." I was able to answer the call after answering the call again but he is not happy with this process. What can be done to fix this.

What is the best headset to use with the Yealink T57W?

Do messages sent from the Ringcentral desktop app (not from the softphone in Salesforce) sync in Salesforce ?

We have new Polycomm phones from Charter. We had a Charter tech come out because our phones didnt work after they did for a few days. Got a ring tone that is it. Tried in another location. I was needed to be present as IT guy when the Charter tech came out. I joked to him and said all i could do is ping from the phone if it had the option. The Charter line man guy laughed and phoned in to a few admins on advice. Non knew anything about these phones connectivity. Suppose to run out of box once RC is setup apparently. Anyways the tech gave up and told us to contact RC support, which didnt know what do do either. I then poked around the phone's menu and was able to view the TCP parameters and send out a ping to 8.8.8.8 (which failed). I found the gateway IP was wrong, 192.168.1.178, should be .1 The DNS IP was stale too using an recently decommissioned DNS days prior for lookup. I figured there was a release and renew option for the client, but i couldnt find it. I tried to get into t

We use Poly vvx250 phones and recently migrated to RingCentral from another provider. On that provider the phones had the firmware version 5.9.8 and we were able to use Logi H340 usb headsets. During our testing for rollout the phones were being updated to 6.4.2 and the headsets still were working. About October I noticed that the firmware being pushed from assisted provisioning switched to 6.4.4 and we started getting feedback that the headsets no longer worked.Assisted provisioning limits our ability to test different firmware, so I manually configured a Poly VVX 250 and pushed the firmware to 6.4.5 and found the headset still gave a pulsing sound and would occasionally lock the phone up. I upgraded to 6.4.6 and the headsets are working again. How do we request testing or support from Ringcentral on issues like this? We are a non-profit and selected these specific headsets because they worked for our VDI/thin clients as well as the phones. It is not possible to rebuy different

How do you get the fax cover page "Notes" section to recognize paragraph spacing?

I am in the process of porting in two fax numbers. Am I going to be able to add both to our "Message only extension" that we have set up to receive faxes?

My phone is screaching to my incoming callers and my phone doesn't ring.

I am looking for a report that shows the fax usage by user using the desktop app or the mobile app. Does anything like this exist?Thank you

Every morning I pop out my phone HUD so I can monitor what employees are answering calls. For some reason it vanishes after a couple of calls and I have to pop it out again. I never close my ring app. Any idea why this keeps happening?

Hello, is there an app that we can use that allows us to take notes during a phone call and in addition if a note exists for that customer and they call again then the note would pop up. Is there an app that does that?

We have a user that uses a Destop app at the office and when he makes an outgoing call there is no dial tone. This happens intermittently. Sometimes it rings, sometimes it doesnt. We reinstalled the app, tested on new computer, different headsets, ran driver/windows updates. Not sure what else to try. There is no setting i can find regarding this. any ideas?

Is there a way that users can log into and out of a call group/queue themselves without having to contact an admin? We have a revolving list of people who are "on call" and answer an emergency line. We would like for them to be able to log in/out of the call group without admin intervention. Thanks