Phone

It seems as if just recently that when I now get a Ring Central call on my iPhone 8 that it calls out the numbers of the dialer (ring.. 9-7-6-4-5-2-8-8-0-2 and then repeats until I can pick it up.) It’s very irritating. Is there a way to change this?It is only when I get Ring Central calls on my iPhone that this happens, not when just a direct call to my iPhone. So I don’t believe it’s my iPhone settings.Please help. Before I pull out what little hair I have left.

Over the last week, people calling me can now leave 10 or 15 minute long voice messages if they want. For years, there was a 3 minute time limit and the message would get cut-off, which I prefer. How do I go back to only allowing a 3 minute max voice message?

I have a user in RingCentral that has a licensed number and is going on vacation for a week. During that time period another employee needs to make phone calls from that number what do I do to make that available to the user who only has an extension but not a license number?

It is possible to have both extensions and park locations set up in the HUD, with the park locations showing first? Currently, no matter what order I add members to the HUD, the extensions and parks are segregated, and the parks come last. I need more flexibility with my set up. Anyone know a way? Thank yoU!RObin

Hi All,  I have successfully downloaded the extension and connected it to my HighLevel account. I can go ahead and click to make calls and that works without issue. However, the calls are no longer being logged in the conversation record of HighLevel. I’ve tried everything from looking at the settings, logging out, signing back in, nothing is working to get calls to log. I was testing this extension just a few weeks ago and it was working fine at that time. Went ahead and removed the extension a few weeks ago and re-installed it yesterday. Since the re-install, no calls will log. Is there anyone that would be so kind to help me out here.  Thanks in advance! Mike

This question seems to have been repeatedly answered years ago, but the interface in Ring Central Admin does not match the solution nowadays. Where do I (admin) reset a users voicemail PIN? This option used to exist previously, but now when I search for it, the option no longer exists (for any user).   I am looking in ‘Users with Extension’ then Phone then Voicemail Settings.  But there is no option to reset PIN.

The users in my office often have the RingCentral Desktop software installed, but also have a physical desk phone. Some users prefer to have the incoming call rules configured to only allow the desk phone to ring, and turn the app off. This used to work, but now it seems that even when you turn off “desktop app” in the incoming call rules, it still rings on the desktop. I tested on a few workstations, so I believe this may be a bug in the app. As of today, 2026/03/23, here is the version that we are using:Desktop:   26.1.2012.1372 Windows (x64) 2026-02-25 03:28:38Web:   26.1.20.6167 2026-02-11 03:44:38Message:   26.1.20.6170 2026-02-11 03:51:11Phone:   26.1.20.6168 2026-02-11 03:50:34Video:   26.1.25.855 2026-03-19 22:09:03Help Center:   26.1.20.789 2026-02-10 02:07:22Workflow Builder:   25.4.20 96 2025-11-06 00:22:46Webinar:   26.1.10 7312 2026-01-26 01:13:42

We are currently running an analog phone paging system. Our users dial 77 from their Polycom phones and RingCentral desktop app, then announce the page after the beep. This is done over speakers on our factory floor. We want to terminate the analog line and move paging to RingCentral using a Cyber Data SIP Paging Adapter. If we do this, can we continue to use 77 as the extension for paging the same way as we currently do?

Hi Everyone, I have Mitel 485G phones and we use RingCentral. A few months back, I was following this guide to set up my phones in RC. These steps are no longer working for me. After I set the configuration server, the phone reboots and hits me with a “no service” message.  Does anyone know of any other ways to add the phone to RC? Thank you. 

We have several staff members who are assigned to their department’s phone queue. From time to time, they may also need to answer calls from a different queue. I have added them to those additional queues, but it does not appear that users can opt in or out of individual queues separately. Instead, the only available setting seems to be “accept calls from queue” for all queues they belong to. It would be very helpful if users could choose which specific queues they are actively accepting calls from. That would eliminate the need to manually add and remove staff members at different times, especially when they do not need to receive calls from the secondary queue on a regular basis.

How do I set up an automated message in response to text messages?

We are new to RingCentral. We’re getting a lot of calls where nobody is on the other end - much more than we did with our old system.  It’s disconcerting because we are getting a lot of calls that work as expected, but we’re not sure if we’re missing potential clients or if they’re spam calls?  I found this question asked about 3 years ago and the answer pointed to a link that seemed to be about Robocall Mitigation, but the article has been removed from RC.  I’d appreciate any update or insight if this has happened to others.

We have a Call Queue number that our staff use as their outgoing caller ID sometimes, When staff use this it comes up with a Caller ID that isn’t correct, where can I get this changed? For example when you call out using the Call Q Number the receiving phone get’s “Company Name Tasmania Burnie” but we want it to just say “Company Name Tasmanaia” 

We have moved from Panasonic PBX to Yealink T-54W. We can still page to overhead speakers using an Algo adapter, but RingCentral requires the EXT number be inputted to do so. Is there a way to bypass the requirement of inputting the ext number, and essentially only pressing Page to successfully reach the speakers overhead?

When I get a call from a call queue if I click "Ignore Call" on my desktop app the Incoming Call screen goes away and then pops right back up a few seconds later. Same thing on the phone app. Using an Android phone if I decline a call, it goes away for a second then just comes right back up. This is extremely annoying. Please look into fixing it. If I ignore a call, I want it ignored. I don't care if it's in a queue and nobody else is answering. If I'm busy, I'm busy.

Hi Team,I’m unable to make outbound call to the numbers who don’t have ring central account.Call icon is showing blur. Can anyone suggest what can be done.?

How to provision a Mitel 480G/485G with Shoretel firmware (v802/803) to ringcentral These phones are now supported on RC with autoprovision phone per (https://support.ringcentral.com/article/certified-supported-deskphones-ringcentral.html#mitel). However, the instructions given by the RC admin portal wizard and also on https://support.ringcentral.com/article/assisted-provisioning-mitel-deskphones.html will not work if your phones are on older shoretel firmware. I spoke with Mitel SIP phone support and here are the steps that worked. Sharing for anyone who is trying to convert these phones to

We have several call queues that we want to have as “shared” e-mail boxes. In our old Cisco system, we forwarded voicemails to a shared mailbox in Outlook so everyone works out of 1 queue. I would much prefer not having to rely on e-mail and having the drop down in everyones software to be able to work out of the same queue, so when a message is deleted it no longer needs to be looked at. When you add someone as a co-recipient, it does exactly that and it adds the box to a dropdown in your voicemail tab. This works exactly how i’d like it to….   HOWEVER, you also get an e-mail copy despite all notifications being turned off…. This seem

Hello, I've heard that the Ring Central AI can help with the answering of calls, etc.  Our business is pretty simple and our Auto Receptionist handles and routes a good percentage of our calls.  We have a Call Queue setup as well, but sometimes we don’t have enough staff to actually answer the call if it gets to our Human Receptionist.  How can AI help with these calls?  What is AI doing that the Auto Receptionist cannot do?  thanks

Please tell me I’m not alone here.My husband and I manage multiple RingCentral accounts for different clients/teams, and the workflow is honestly exhausting, constant logging in and out, multiple browsers open, and way too many “wait, which account am I in?” moments.It feels way more manual than it should be in 2026.Are people really switching accounts like this all day, or is there a better workflow/tool I’m missing?

I work at an accounting office and recently my outgoing calls to clients are showing up as spam, so they don’t answer. We are a legitimate business, and our clients want to answer our calls. How can I change this?I saw a similar inquiry on another thread, but the article linked in the response was unavailable.

Hi Everyone, We currently record all calls that come in through our tech support queue. We’d also like to record calls for the members of that queue (inbound/outbound) that are over 5 minutes in length (i.e. calls that from outside the queue). Is there a way to set a lower time-bound for recordings? Or maybe an automation to delete recordings below the cut-off?

End user currently uses RC Phone in order to maintain a log of text messages sent to clients.  How do I move the cache from the current end of life laptop to the new laptop?

Incoming calls are going to voice mail and those get sent to my cell phone, I need the calls to go to my cell phone.About half of the incoming calls hang up when asked to leave a message, and Im losing potential business. Rich P