RingEX: Phone, SMS, & Fax

Hi, we have a super simple intercom setup that we've used for 10+ years. With our old Cisco phone system, we were able to have someone press the speaker button, which would then ring 4-5 phones, and whoever answered was able to speak with that person, then click the * key on the phone, which would allow the gate to open. Now we have RingCentral, and the proposed ATA-192 device doesn't work. Really need help finding a solution that allows our Valcom V-2001a to connect to an extension on RingCentral. Any advice would be greatly appreciated!!!

All, We use MAX AGENT. Is it possible to transfer a call to an "UNAVAILABLE" agent? The problem we have is if a call is transferred to an unavailable agent, it goes to their voicemail. If the agent goes "AVAILABLE" to pick up the transfer, there's the risk that they'll first get routed a QUEUE call from our 1-800 number, not the call being transferred. I have to assume we are not the first company to have this dilemma. Will doing a "warm Transfer" or "ASK" of an unavailable rep allow the transfer to pass through? Steve

Have an account but there are two businesses on the account and would like to have the callerID show the other company.Have to add another company to the account in order to do so?Does anyone know the steps to take in order to get this done?

5 members in a Queue group. Set to ring simultaneously. One of the extensions is on a call. Someone calls in and the other 4 phones ring. The extension on a call would like to place that call on hold and pick up the other call ringing on the other 4 phones. Can this happen or would that person have to place the call on hold and physically walk to another phone to answer the second call ringing the group?

I have multiple queues set up and i want to see what queues my employees are taking calls from. Is there an analytic tool that can show me this information?

Can a Call Queue Manager text from the queue number?Thanks!

Hi, I (MSP) have a customer that uses Ring Central for Faxing that has for the past few months been receiving complaints from receivers of Faxes saying : "garbled/squished text on Faxes". Claims it is not the receiver's fax machine. We would appreciate some help in troubleshooting steps on identifying where the issue is. Thank you in advance.When we worked this issue a month ago and caulked it up to being random and being VOIP > Ring Central being possibly the issue.https://community.ringcentral.com/questions/27979/sent-faxes-are-being-received-distorted-squished.htmlOur customer's complaint 2/15/24:About a month ago I had a ticket in regarding fax issues. Since then, we have received more and more complaints about illegible faxes. Every single one of our clients state it is not an issue on their end, that it is ONLY our faxes they are unable to read, and most report that it started in December; was previously advised it is not an issue on RingCentral's end, no

When using Ring Central app on an android phone, when making and receiving calls, people can not hear me when talking, unless I change it to Speaker phone during the call, then they can hear me fine. If I turn off speaker phone during call, they cannot hear me.Nothing wrong with phone as normal phone calls and MS Teams calls all work fine when using the phone normally (up to ear) and on speakerphone.Have checked all the settings and Microphone is added to Ring Central App etc. Have wiped the phone back to factory settings and update it, and made sure that have the latest RC app from play store. Cannot understand why it works on Speaker and not on normal (up to ear) just for this App????Any help appreciated.

Whenever my company finishes a call, we give a separate number for the customer to call and then proceed to block the number temporarily so that our "hotline" isn't backed up with unnecessary calls. I've blocked numbers from the admin portal and from the extension but we still receive calls even though they're blocked. I'm just curious what I need to do in order to stop receiving calls to our "hotline." Thanks!

I used the bulk import form and included the MAC/Serial number. After I did so all the phones are showing "order is pending" status. I tested with a phone and it boots up but in the portal it still showed pending until I rebooted the phone 4 times like an article I found said to do so. My question is, is there another work around as I have 65 phones to deploy and do not really want to have to reboot the phone 5 or 6 times X 63.

I'm setting up Poly b2 base with three Rove 30 handsets. I go through the ring central admin portal and get to the point 9in the automated setup where you enter the phones MAC address and get an error message stating the number is not recognized. It does regardless which handset info I enter.Polycom has confirmed the phones are unlocked and the info I'm entering is correct.Any ideas on how to fix this. RC and Spectrum have been useless

Hello everyone, we want to provide access to users in a company to have the ability to change their main greetings for holidays/bad weather etcTrying to give them control so we as an MSP are more hands-offWhat tools are good to use or does RC have some built in way?

Within RC Admin panel, I go to Auto-Receptionist>General Settings. From there I can select a site, then select "Forward all site calls". Is there a way to give certain non-admin users that ability? Or create a admin role only ties to that site?

Some companies/hospitals are calling us saying they can not get faxes to go through to us on a Hellofax number we ported in?

Is it possible to have have 2 extensions from different Ringcentral Accounts on the same VOIP phone?

Is there a way to have two mailboxes on one extension or a bilingual mailbox? ie a caller reaches the voicemail and the greeting says: "To continue this message in French press (we'll say for example) 3. If they press 3 the other mailbox takes over and the French greeting plays and that mailbox takes the message.My past provider had this set up as does another VoIP provider.I've been a RC customer for a long time and I am not aware of this being available - but thought it may be worth asking in case it's something someone else has asked about

We have several users who have reported that recently calls going to their Office@Hand app are going straight to voicemail. Despite having the app running on their mobile device, and their laptop. No DND is set, no special call handling or forwarding rules are set. The only solution is that once this starts happening they have to reinstall the apps and it works fine for a few days, then triggers again.This isn't happening to just one person, this is happening to multiple people. Has anyone else experienced this?

Does RC have any intention to allow users the ability to press zero internally and the call ring a pre determined / selected internal extension?This question has been asked for several years but has never been put on a timeline.

I recently purchased a Yealink W52P with 2 handsets. I need to connect each handset to a separate extension, however it is only allowing me to connect to a single one. Can anyone help me with this?Thank you,

Am I able to assign each handset a different extension? Or do I need two bases with one handset each?

Hello we have our RingCentral connected to Outreach for our sellers. We didn't have any issues for awhile until about 6 or so months ago RingCentral doesn't want to stay connected for our sellers and phone calls are not letting our sequences continue. Also we started to see this banner that we never seen before on the dialer within Outreach: "For Demo Purposes Only." Outreach is looking into it on there end but they can't replicate what is happening. Any insight or help?

Hello,I set up a new call queue for our sales team and they would like to answer calls from that queue on their personal (external) number. I told them to use the forward all calls option but that seems to only work when their extension is dialed directly rather than from the call queue. I've been messing with this for a bit and can't seem to figure it out, are calls received from a queue able forwarded from the client side? If so, how can that be done?Thank you!

How can I set up a way to pick up a call ringing on another extension after several rings?

Call monitoring issue - your don't have permission to monitor . We escalated the issue to ringcentral support on sep2023 but still issue was not resolved.

We have an office with two phones, one at either end of a large space. I want these phones to have the same number, and to ring at the same time. These phones never need to be called individually, and they don't need to place simultaneous outgoing calls. It seems like the "Shared Lines" feature is closest to what I'm looking for, but the list of devices which support Shared Lines are all wired devices. Ideally, I want wireless handsets.Is it possible to have a base station with two wireless handsets, sharing the same number, using the setup I describe? Is it necessary to purchase two digital lines to make this setup work?