RingEX: Phone, SMS, & Fax

HiFirst issue:We have the numbers for 3 businesses coming into our RingCentral account. We need these to route initially to users who will only be using the desktop app - when I add the user under the 'call handling' settings and test it, the call goes straight to voicemail.However, if I set the call handling to route the call to a mobile phone number, rather than a RingCentral extension, it routes the call correctly.To work around this, I did manage to get the call to route correctly to RingCentral extensions, by creating a Call Queue - however when the system routes a call via the Call Queue, it does not manage the incoming call announcement correctly, which brings me to my second issue!Second issue:As we have calls for 3 businesses being routed to the same individuals, they need to know which business the caller is trying to reach so they answer the call correctly. I have added the a

I'm looking for more information regarding the SMS Campaigns app integration for ringcentral. While using the app, the only option when selecting this feature is to go into a web browser and use the tool in the web app gallery after being asked to sign in. I'm not seeing an option to integrate this into the ringcentral app and have it appear in my installed apps section. Having this integrated would be exactly what I'm looking for. Any help from anyone is greatly appreciated!

I am currently a Super Admin, and am taking over the role of a former employee who is also a Super Admin. How can we merge the two accounts, but keep my direct dial with their extension. I am physically moving offices as well.The position I am vacating does NOT need to be a Super Admin.

I am spending 4 weeks in the UK and will be working remotely while I'm there. Am I able to take my Ring Central desktop phone with me and plug it into my wifi, and use it through my computer? Will this allow phone calls to come in from the US and allow me to call the US as if i was still in the States, or will there be extra charges associated? On that same note, if this is something I can do, would I be able to still use the call forwarding feature to send phone calls to my mobile phone while in the UK? I am trying to avoid any extra charges and I can't find detailed information about a situation like this.

i was trying to download a recorded voice mail using the desktop app and every time i do so a webpage open and display the mentioned error i have already tried clearing the cache and cookies , restarting the device. update the browser

Since the new phone view, I've had several issues where it takes almost a full minute for the phone tab to load at all, and sometimes 2 or 3 minutes for a recent call to show up in the list. It used to be instant. Is there a way to restore the previous version?

How can I have the extra line switched over to a new employee?

If we are currently up and running with the sms feature, should we anticipate losing the feature for a while after submitting the TCR form?

Hello,We recently transitioned to RingCentral from Mitel. We've basically been dealing with two major issues that I'd like to ask the community about.1. With the Polycom VX 250 and 350 phones, we cannot get the extension to display anyone on the phone. Has anyone seen this or been able to find a solution for this?2. The corporate directory on the phone is pretty bad. Searching the phone directory is very difficult for users because of the way you have to hit so many keys to get the letters you're looking for. Does anyone experience this same thing? If so, what did you do for a solution?Thanks in advance,Joey

We are looking for a way to install the Ring Central App onto our Windows 10 PCs so that the installation is installed for not only the original user profile but for all previously existing and all future user profiles on the Windows PC. Is this possible and if so please let us know how we can accomplish this.

Why does extension-to-extension missed calls affect the total number of missed calls?

I see the Polycom OBI 302 on the RC site listed, but wondering if the OBI 300 is also compatible as I only need one line for fax machine.

HI, I work in IT support for a small CRM, and we are testing out RC with our CRM. The issue we are having is that two users, my boss and I, cannot be logged into RC and making calls at the exact same time. Even with separate logins it will only allow one user to be logged in at a time. Can anyone shed light onto why this could be happening?

Are calls sent directly to a user's voicemail considered a missed call in reports?

I get emails from ring central that I have new fax messages coming in, but when I go to view them on the ring central app on my computer I can't view any messages after I July of 2022. Why is this happening and how can I fix this? It's very concerning that I can't view and am potentially missing important fax messages.

Hello,I heard there was an update to ring central in Q4 2022 for background noise reduction for desktop? But I can't seem to find any tutorial on how to enable this, only for mobile.

We utilize texting by texting other business' who agreed to receive text messages from us via a business contract. We are a transportation company who texts drivers if they fail to provide updates on the loads they are handling. If the business doesnt want to receive text/call, we do not do business with them.

I signed up for the TCP but I cannot wait 10 more days until my text messages work again... any way I can get it done sooner?

Hello - I paid in full and signed up with Ring Central on 12 - 24 - 22, this would be our 4th or 5th round in trying to migrate to RingCentral! While I had high hopes since we had an onboarding call the 12 - 26 - 22 to learn we could text message, we have filled out the form for Cloud Talk, RedOxygen and Open phonen all approved in minutes. We were told the form would be approved in 24 - 72 hours, were now 1 1/2 waiting for texting - we can not use the platform otherwise. Who has actually been approve??

I have clients who follow the “invite” link that I email them, but once set up, they cannot gain access again - the following message occurs, “Access to this account is disabled. Please call support”

I got an email from Ring central and they said like these issues were present in the form:

I understand that the Linux desktop app is "not official" and therefore doesn't get the same level of support. I ran the binary installer on Kubuntu 22.04. It works amazingly well. Only one catch, I have a very strange bug. About half the time, once a call has ended, I'll hear the RingCentral call ringing sound. This can also happen after I transfer a call from the desktop app to the mobile app.It's not exactly a deal-breaker, but still would be nice to see if the developers can have a look and see if they can fix that bug.

Hello,we have one PC station with this problem. Outlook deactivated the RingCentral AddIn. Backstage -> Options -> AddIns -> Checkbox RingCentral and it will appears again. Every morning. :(

How to add a country to call? For example, I only call Argentina but now I also want to call Bolivia.

From both my desktop and phone RingCentral apps, I am unable to text three in-organization RingCentral numbers (which happen to be my staff's numbers). I can message those numbers, but I just can't text them. I can, however, text other RingCentral numbers in our organization. Can anyone help?