SMS

We are using our texting to communicate with our clients about the status of their tax return. Since they are communiation texts we send. When we send a text to a client after April 1st. Can we imply that we have their consent because we have texted them in the past? Do we only need to get consent from new clients we have never texted?

First off, this has been the most unprofessional and disappoiinting service I have ever experienced from a compsany of this size.We got 2 of our 3 numbers finally working with text after a month of trying, but our main number is still in "provisioning" status. Who do I call, text, email about this? I have tried every channel available and not a single person was of any use.

We just need a way to remind our customers of their appointments.

I do not understand why we need to ask for our customer permission to text them, then ask the next time they text us permission to continue to text them. Why can't we just ask in the first opt in the question if its ok if we continue to text them per scheduling service invites things related to our company services

Is it necessary to create a campaign for employees to text customers from their personal cell numbers that are not RingCentral numbers & they are not registered to our business? We have some parts employees who text customers to let them know that a part has arrived.

We have submitted on march 9th. Technically, tomorrow would be the cutoff time for 10 business days... Please help?!?!?!?!

We currently only use SMS to remind current employees that their timecards are due or if there are questions regarding their timecards. We do not currently have an "opt-in" procedure.1. Do current employees who are already texting us need to opt-in?2. Are we able to send them a text message asking if they would like to receive timesheet reminders or not and count this as their opt-in or out response?

I am reading through the TCR requirements for SMS and see that without registration, SMS will be disabled. Honestly, I am not doing ANY outbound SMS with RC, as I only have it on to catch texts from customers who text the wrong number (having it sent to email and I respond with my regular cell text). So my feeling is to skip the TCR and let the SMS be disabled. But I would like to know what outside folks would see if they try to text my RC number AFTER SMS is disabled. Do they get the "this is a landline" notice, or do they just get nothing and not know that I didn't see it? ANy help would be appreciated. Thank you!

My company is small, and we primarily use Glips for messaging; we never use SMS text. Do we still need to create a campaign? According to what I read, if we register/create a campaign, but don't use text periodically, we could (and probably) will be fined. Seems silly.

I have created Brand (Brand ID BCJXZQ1). Its says it registered within couple of minutes. It is almost 24hrs. How much time it will take to register.

We submitted our W9 with a ring central transaction coordinator and they advised the brand was unable to be verified due to the W-9. At this point we have been trying to comply with the TCR since January and have had no luck or someone willing to talk and advise why we are failing. Is there someone we can get to better explain why a W-9 provided to Ring Central would be unable to be verified? We are at a severe risk of losing texting, something that is a direct result of a broken system rather than us as a customer not providing everything required.

Having read the notices that we had until 3/31 to register, I began the registration process 2 weeks ago. Once I started the process, we intermittently had issues with newly provisioned numbers being unable to use SMS. Once my registration was complete but before my campaigns could be set up and accepted, SMS across our entire company became intermittent (per user not per message). Now that our first campaign is registered and I have added 40+ numbers to it, not one single number from our account can send SMS. After contacting support, we have been informed that it may take 3 business days for the campaign to be completely registered with the numbers. In the meantime, we are completely unable to send messages. Seems like RingCentral could stick to the 3/31 date and not start turning off SMS in the interim since we have no control over how fast this happens. Or at least warn that you will lose all ability to send messages while the process is pending.

I originally submitted the PDF version of the TCR Registration form on 1/26, and the form has been stuck in pre-approval since. I re-sumbitted through the admin portal on 3/05, and my Brand was approved, but now my Campaign is stuck in Pending. RingCentral support says I need to wait and additional 20-30 business days again? Completely over the edge frustrated that the only answer that is available is waiting. Is there anyone who is in a similar situation? I will be waiting for FOUR months to get texting set up, which was not advertised when I signed up for the service back in January.

Help, I created a support ticket, but the TCR registration menu is not showing up. Anyone else have this issue? Logged in as the admin.

As others have noted, we only communicate via SMS with clients of our business. The registration from doesn't allow for basic SMS texting. But yet we are to provide opt-in and opt-out words and sample communications. How can you say you will follow the requirements when the requirements to match the business practice?

When/where can I see the status of our TCR/SMS registration?

I'm finally taking care of our 10DLC registration, and I've gotten to the part in the process where I have to explain how we're "obtaining consent" from our customers. But, here's the thing... We are NOT using SMS for anything other than communication [duh, I guess]. We aren't actually doing any marketing or informative campaigns, we're just using it to say things like "it looks like you're not on

We have been waiting for completion of our TCR application that was submitted on 2/6/23. If our TCR application isn't processed before 3/31/23, will all users lose SMS capabilities?

This TCR is a bit confusing. I understand some compaigns like to use SMS for sending bulk advertisement. We don't use it for that at all. We only use occassionaly texting between clients or people we work with. These are not "campaigns". Do we still have to register for all this or is there a simpler registration for less complicated use?

SMS is still not working for new requests/numbers. I have two tickets opened and neither are being updated with any type of response from RingCentral Support. We are being billed for SMS but it is not working. We submitted the appropriate TCR forms well over a month ago and I confirmed with RingCentral last month that the form was received. This TCR rollout has been an absolute nightmare and the support we have received has been even worse. Regretting that we ever moved our phone system over to RingCentral.

I have no Enhanced Business SMS > 10DLC Registration under phone system. How do I go forward and set up my brand? RingCentral's support is the WORST ever! No response and no help at all.

We do not plan on creating mass marketing campaign, only person 2 person messaging. Do we need to have consent from recipients from outside our organization ?

We do not want to use the SMS text feature. We've tested and if someone texts us it looks like the text has been received, even though we do not receive it. Is there a way to reject inbound texts or send back a failed delivery notice?

We do not use SMS for marketing. We only use SMS for regular daily client conversation. Do we need to signup and pay for campaign ?

We use the Message function within RingCentral app, to message internally. If we don't register would this function be taken away or charged for?