SMS

I cannot see the text message I received. I only received the text notification and was I able to reply but after I moved to another tab I cannot see it anymore

My texting on the desktop application working intermittently today. Any suggestions? Not working now - or a few hours ago - was working in the interim though. Frustrating!

We have about 30 numbers on our account. We would like to disable the SMS feature for certain numbers on our account. We do not want to receive SMS messages to certain numbers where there isn't anyone to answer.

I am logged into my account online & I can't find text messages anywhere. I have both sent & received text messages via RingCentral. I see the "Messages" area where I can listen to voicemail & view incoming faxes. I cannot find text messages anywhere. I can view them in the app, but not while logged in on the website. HELP! Thanks!

U.S. customer here. Lately, I've been getting text messages sent to our phone numbers. I don't remember setting this up and/or enabling it. 1) How do people get the impression they can text the number? 2) When they do text, where does the text go? I can't find them in the system anywhere! I only know I'm getting them because I get an email notification when one comes through.

Has anyone been able to reach Ring Central reps? I've had a ticket opened, called in, and have a chat ongoing and have yet to reach anyone

I have a US account.As of Thursday the March 12th I stopped being able to receive text messages back. After doing some testing we discovered that we can no longer send text messages to the main number. Apparently I can text to one of the assigned numbers but not the main number.When I text out the main number is number that people are asked to respond with.I do not want people to see my assigned number. Please advise.No updates made on our side just randomly stopped working.

Account type (U.S RC Office)A brief description of the business : InLife Claims Helping individuals and businesses recover unclaimed money is our primary goal!A high level description of the product or feature being requested: Glip SMS on Android as its not available for sending SMS that is not included on our contact. And no option on the Play Store to update the AppA typical use case scenario explaining how your business would use the featureBenefit of such feature: Easiest way to check it regardless if outside the company especially checking important messages outside office hoursNumber of Users and/or Digital Lines: 7

Is there anyway to add a "Group/Mass Texting option" ... Example: Sending a text message blast to several cell phone numbers at once. Similar to TextUs.

Company is in US. We are working with client nationwide. 90% of clients are out of state and we need to communicate with clients via text, fax or phone. Company is in great loss if we cannot refer back to our texts and conversations. Therefore, as an admin it is very important to export compliance report. However, since last March I have been calling and chatting and asking support. But as of today i am not getting any support or help. Past 1 year, I have been told same thing, this is a known issue and we are working on it. Prior to last March of 2019 I was able to export the compliance report without any issue but now seems like this issue is taking forever. Please let me know if there is any other way we can export the compliance report or what other options we have. we have about 50 people and communicating daily to out of state clients. Company is in US and taking a great loss without this future.

Blocking a phone # that sends a text message to a landline that is a possible scammer

Do we have an API to retrieve the text converted from voice mail(speech)?

I'm having trouble sending SMS. It says "message failed" or "message cannot be delivered". Does anyone know why is this happening? I need help! Please!

Hi everyone. Have some issue with sending a SMS to recipient. Just have an error message "Message is not sent. Message cannot be sent. Please, try again laterMessage is not sent".

Ring Central should consider adding a feature where you can receive MMS messages on the desktop. Also, a feature where an automated message will be sent out when you receive a message automatically.

All of our users are able to participate in group messages with both RC and non-RC numbers except for 1. She has trouble receiving messages and is unable to send messages in a group. When she tries to sent a text in the group, the text is immediately highlighted in red and an error message pops up saying "Message is not sent. Recipient extension is not found." We recently moved to RC from another phone company mostly for its ability to host group texts. It is crucial to our communication with all of our clients and partners that this issue is solved quickly.

Is anyone else seeing this error in Glip?We are having trouble enabling SMS due to a connection issue. Please restart the app and try again.The service status site shows normal.

A user of ours tried to send a text message to a client, the client didn't respond, later when he spoke to the client, the client asked him why he called him so many times, so he realized that for every text message he got a phone call instead of the text message, is anybody else experiencing this problem, or does anybody know the reason?

We have a message-only extension set up to receive after hour calls. It is configured to send a notification by both Email and SMS whenever a voicemail is left. This works fine most of the time.Occasionally we get only the email, but not the SMS notification, and it seems to be only when the voicemail is empty. Is this behavior by design?This is not a big problem since it only seems to happen when the voicemail is empty, but we wanted to make sure that's the only time it fails to send the SMS message. I tried to reproduce the behavior by calling and hanging up without leaving a voicemail but it always send both notifications in my testing.We are a very small company in the US with less than 15 extensions and a very simple setup.

I have a US based account, and whenever my number recieves a text message I get the email notification, but on my IOS app (10.3.1.1.37 51.10.31.5) and my desktop app on mac (10.2.1.31914 (64-bit)) I dont ever receive the text.-I have to have the app running, and be the one to start the conversation in order for it to work.-Started and responded conversations on Mac will show on IOS app and vice versa.-Opening a link from the email notification will launch the site to download but wont prompt the app.

My ringcentral admin is getting personal text messages of selective ringcentral users in her inbox. She is getting personal texts from personal phone # to another personal #. Is this a security bug ringcentral should look into ?

I need to activate my sms feature. Please help and TIA.

Regarding RingCentral Case 09433975About a week ago our outbound text messaging from our RingCentral app to AT&T wireless customers stopped working. This has been confirmed by multiple users. All other carriers are receiving and sending text messages fine.Initially (Sept 20th) when I talked with RingCentral support they checked the "logs" and said nothing is wrong and told me that I should have my customers call AT&T check their accounts. (Probably the most ridiculous suggestion ever). Only upon my insistence did the RingCentral support escalate the issue to "Tier 2 Support".This morning (Sept 23) I received this message from Tier 2 Support: "We reviewed the logs for outboundmessages from (your number) it shows no errors over the past 24 hours. Looking back to the 21st I do show a number of errors labeled "Unknown error" on their side. Can you please retest the messages to t

I am looking to stop receiving emails for every text sent to me. I can't seem to find the settings for this.

We have problem when we send text the other person we send they dont get the text