Admin Portal & Account Management

I am trying to set up a shared lines group. When it asks me to select an existing number or add a new number, it says "no existing numbers found". I have 4 numbers and each number has an assigned phone that is provisioned with Ring Central. I have the premium account.

There is a list of available music on hold files within the web interface. I would like to be able to download all of them to create custom music and message on hold. Asking RC Support I was told that this was not possible.However, this post: https://community.ringcentral.com/ringcentral/topics/hold-music-sg4jkrw3i48lmSeems to prove otherwise. If anyone knows how to download the files, please tell me. I would appreciate it.Thanks

I see this occasionally, but in particular, this morning I'm having a hard time getting into Glip via web browser. I'm clearly entering the correct code, but it's not working. Have tried multiple computers, browsers. Any ideas?

We recently upgraded from standard to premium so we can get rid of gotomeeting and use Ringcentral for online presentations as well, but it turns out we are still limited to 4 attendees per meeting which is really frustrating...All I got from support is that they are aware of it, which doesn't mean anything.I just wanted to find out any details. I do software development myself and I try not to commit to deadlines, but I would like to understand if this being investigated currently, somewhere on the road map for this sprint, next sprint, or just somewhere at the end of a mile long queue in Jira...

Corporate Operations has selected moving our telecommunications system to RingCentral in the "cloud." I am looking for any corporations that have made the transition from an Avaya Call Manager PBX and ancillary programs to RingCentral. I have questions . . .   *  Will we have a single instance environment where we can program our system to meet our specific needs? Or will we be grouped into a multi-user system with only limited or no administrative functions other than MACD?  *  How may "seats" can the system accommodate?   *  How is call recording handled? Can we record individuals as well as call center agents?   *  How are recorded announcements and audible menus added?   *  Can a conference call host record a meeting? Can that host mute individual attendees?   *  How do I set up a Dial-by-Name line?   *  Can I have new voice mail messages send an SMS notice to a cell phone?That's a

We are a customer of yours and noticed you changed your primary email domain to ringcentral.biz from ringcentral.comYour email SPF Record is not correctly setup for ringcentral.biz, which is causing your emails to be rejected in our email security solution. This includes login security codes, voicemails, faxes, etc.This issue would affect many of your larger customers who have an email security solution in place.Tech Support had no clue what I was talking about and recommended me to provide this information to you via the community.

Several of our employee profiles at all of our locations randomly had their 911 addresses removed, disabling outbound calling. Has anyone else experienced this issue?

Speed Dial: No contacts listed under Presence. When I try to setup speed dial and go to Users and Presence it does not show anyone to choose to add. My name and extension are the only ones showing.

When in the Admin Portal/Call Log/Detailed view the phone number search box does not do anything. How is is supposed to work?

On the auto-receptionist default company greeting it is just saying 'my company name' instead of our actual company name. What am I doing wrong? The correct name is set up in the company profile section.

I have a U.S. account. When I click on the billing tab I get the following error message "109. We are sorry. Your request cannot be completed at this time.Please try again later."Any ideas on how to fix this?

What is the best way for 4 customer service reps to add and remove themselves from queue when arriving and leaving work for the day?Also we are recording all incoming calls for quality assurance. We only want Admin to be able to listen to these recordings.  Any ideas?Thanks,Tyler

Does anyone else have an issue with the presence feature either not working or showing delayed results? I blamed our firewall for year, but since lockdown we hace all been working from home with standard home grade routers and it's just as bad. Either not displaying people on the phone at all or there is a lag. It's really annoying when everyone is working from home and we have no visability of their status.

Chat contact made to resolve repeated spam/hack of voicemail service with no response. The email referred for xyz has not responded either. How can we have the repeated charges removed from the client's account and receive reassurance that this will not reoccur?

Change users' Do not disturb setting as admin.

The current training does not reflect the same information in the new Admin interface.

Why doesn't the call archiver work properly?Every few days I have to go into the Archiver and check for Failed calls over the last week or so and then manually do a Bulk Retry. This has been going on since we joined RIng in 2017. Can this not be resolved? We need all calls archived to Dropbox for Compliance.

I am trying to access the Administrative Settings on the Advanced Menu but it does not appear. Why? The phone is a Polycom VVX-601 purchased through RingCentral

Feature request

Hello.The day before yesterday I asked you a question about 'employee access log'You told me to log in as super admin.But we logged in from the super admin to the general manager, but we can't.What should I do?

Note: I don't think this is the "desktop RingCentral app". This is the website. This is another issue, but the link to install the actual RingCentral app does not work.The link that doesn't work is:https://glip-prod-us-east-1-onerng-app.s3-website-us-east-1.amazonaws.com/release/download/RingCentr...Maybe if I actually had the desktop RingCentral app, I could change the greeting there?When I first set up the voice mail greeting, I recall an option to upload a file. Instead of doing that, I used the interface to record a custom one, but didn't realize that it would put many seconds of silence on the end. You can't have callers waiting that long to leave their message. I guess I thought the software was sophisticated enough to trim that off. So I did Edit, clicked the download arrow, and edited the download .wav file, trimming off the silence at the end. But when I try to upload the modified .wav, and replace the existing one, there is only an option of a downlo

I am using a monthly subscription and was asking to reduce the number of lines. I didn't use all the lines anymore since due to COVID-19 our business size reduced dramatically. They anyway told me that I can't do it until the next renewal contract date. Unfortunately, RingCentral the only company that doesn't care about customers' satisfaction.

I would not use my email address it doesn't accept it lm trying to set it up

please give us option to remove the credit card on file and option to stop auto bill

Is there anyway that the Admin of the account can manually toggle user extensions that are part of the Call Queue from Unavailable status to Available status since user extension have activated their account on their own and there is no way that we can get the login credentials from our users?