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Is there a way to automatically update the phone number that is shown on Video meeting invites without me creating a new account?I am using the RingCentral Video Pro plan, so apparently I don't have access to contacting support.Currently the phone number shows as San Mateo, CA, but I am located in Canada so ideally I would like to have the phone number set somewhere close to me in Canada. This way those joining by phone to meetings will not need to click on the link for international teleconferencing numbers and find a Canadian number in order to join the meeting.

How do I set up the ability to answer incoming phone calls that are ringing at other office numbers? Example: how can I answer the conference room phone ringing from my desk when I hear it ringing next door? I don't want my phone to ring when any office number is ringing or be a forwarding number from other extension. Thanks.

Our business hours are 8AM to 5PM M-F. Staff usually arrive around 7:30AM to begin getting ready for the day. Our phone system is set to go to an off-site answering service “after Hours” but the staff needs to be able to communicate within the company prior to business opening. I have tried setting up a custom rule according to tech support but that is not working. Has anyone found a way to do this ?Thank you

Can we set different default outbound call line numbers based on salesforce application?

My company has setup meetings and specifically not enabled the waiting room option. However, some users are still going into the waiting room when they join a meeting. Not all of them will though. I can't figure out if there's maybe some setting those users have enabled or choose when joining the meeting.

We have had a couple of users that have reported that they chose to send caller directly to voicemail using "To Voicemail" feature on the desktop APP, but call continued to ring on mobile APP and the caller ID was their own RingCentral name and number. Has anyone experienced this?

I am looking for a report/graph that will allow me to see at what times per day we receive the most calls. We are looking to implement an answering service and want to see what times of day it would be most useful to forward calls to the answering service.

Can't send messages using the soft phone and can no longer click to dial, this is happening organization ward. Please help it's urgent

A few members of our team wanted to use the Ring Central mobile app for answering calls. The issue that this creates is in the status indicator on both the mobile and desktop app. When someone locks their phone or closes the app, RingCentral automatically sets that user to offline, even if they are online on their desktop. Is there a way to turn off this automatic status handling?

Hi! I have a user who is experiencing beeping every 8 seconds all the time. When she is on or off a call, it happens all the time. We have uninstalled and reinstalled. Any advice?

I am trying to see if my system has the capability of creating Queue priorities based on incoming caller IDs. So if a customer is a higher priority they get put to the front of the line.

We sent the fax, and the messageStatus returned was Queued, but in fact the fax could not be received. We checked the number of sent messages in the Analytics, and the status was SUCCESS, but no record of sending was found in the Service Web Portal. We will attach the code with the records shown in Analytics

I am new user to our company and I cannot send messages to our clients, I was on the hold line for hours when I called support.

Im trying to send a fax. I reached out the automated chat and i tried following the instructions but I cant find the fax icon anywhere. Any ideas, is it something my account does have, do I need to but additional privileges? Thanks

Could some one help with trunk setup in FreePBX? Would really like to use one for integration. Thank you

Please can we get an audio cue when calls are successfully transferred. At the moment, as a recipient of a warm transfer, we have no idea if the caller has been passed to us or if we are still talking to the person doing the transfer. It would be good if we get an audio cue on both ends of the transfer so we can tell if the call has been transferred successfully or not.

Hi, I'm using RingCentral API for sending FAX. It was working fine earlier but now when I'm sending the status is always Queued and later on after approximate 5 to 6 or more hours the Faxes are going correctly. I'm using JWT for login.Is there any specific reason for this?Thanks

I have Google Voice. I have Ring Central setup. I have forwarded my Google Voice to my Ring Central. When I call from my cell phone to Google Voice, Ring Central rings. I am not getting my IVR which I setup on Ring Central. It just rings & rings.

Using third Party application just to connect the sms functionality is crazy!!! where in fact we are paying the Zoho and Ring Central per user, it doesn't make sense that the 2 company didn't consider it.

Hi Support team, My client is using RingCentral account and a Ring Central number with a extension. currently we are using RingCentral Connect Platform API for call record data retention.My Questions:1) How do i set up the RingCentral Inbound/Outbound calls associated with the RingCentral number extension in Service Web Portal. I was going through the below link and saw some details about setting up the extensions.2) How do i be able to get past one month call record log data at a time? Currently i believe API is fetching only 1000 records at a time.https://community.ringcentral.com/questions/131/a-question-on-retrieving-call-logs-using-the-api.htmlPLease provide me inputs. Thank you.

I have a problem with the faxes we are receiving. Ringcentral has been processing our faxes as TIFF form and we cannot view the documents. Is there any way to revert it back to PDF form?

Hi Community,I set up a webhook to get notified about changes that happens to an account using filter: /restapi/v1.0/account/~/telephony/sessions. For my application I need some extra information about the session. Can u please tell me how to get this information and whether this is doable through a webhook:1. Selected option in IVR. By this I mean option explained at https://support.ringcentral.com/article/6562.html?language=en_US under 'Sample Custom Greeting' topic.2. Selected IVR menu. At this uri: https://github.com/dibyenduroy/csn-data/blob/master/PSTN-RingCentral-DataStreams.txt in the list of notifications I see at the line 3 f.ex:{'uuid': '6157342698054500332', 'event': '/restapi/v1.0/account/809646016/telephony/sessions', 'timestamp': '2020-06-23T01:05:44.195Z', 'subscriptionId': '2461434a-276a-4073-bd26-34089effbad5', 'ownerId': '809646016', 'body': {'sequence': 4, 'se

Dear RingCentral Developer Community, Following the [recommendations from the OAuth community][1], we will be working in the coming months to reduce and eventually eliminate support for the implicit grant type for OAuth, with a goal of completing the process by March 2023. The core reason for eliminating this authentication mode is to help improve the security of the apps operating on our platform. **Why are we making this change?** Using implicit grant, apps receive access tokens without an opportunity to authenticate themselves, which, in turn makes the apps vulnerable to various exploits, which can grant others access to their account data. We, along with the OAuth community, recommend developers switch their apps over to use the [authorization code with PKCE][2], which addresses the shortcomings of the implicit grant protocol. **Who is affected by this change?** The good news is that only a small number of developers are affected by this change, and those impacted have alrea

I recorded a meeting on Friday, today is Monday and it is still "processing" when I go into my recordings list. Is there a way to retrieve this meeting? I don't see this issue on the Ringcentral forums, but I looked up this question on the Zoom forums and apparently some Zoom recordings are stuck in "processing" indefinitely but can be retrieved by contacting Zoom Support. It'd be nice if that was possible with RC as well.