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Hello.I would like to know if an admin can read all private message if recording setting for chat is set on "everyone publicly and privately"?Regards

Hello Team,Wanted to check if we can have a template set for call queue to modify greetings, audio while connecting and hold music. Thank you!

How to connect "SIP connection to 3rd Party Provider" function?

We have our CRM which is developed in asp.net core. Now we want to integrate RingCentral with our CRM so all users of RingCentral can send or receive SMS, MMS, and Fax from CRM.So in the start, I create an app in the console which only allowed to send SMS from the main company number, not from all user's numbers.After this, I create a 3 legged authorization app so every user can easily get tokens.That's a new App that I create so every user can send SMS and other operations. So I face an error when I log in from the primary contact email then the token is generated otherwise error show Sorry, we don't recognize your email address.Even this email is registered for one user.If I open user detail then invozeal@gmail is shown under the email section.If I try to log in from the contact person's phone number then shows the password is not correct even I update the password but can't log in.So how my all user list can be login and send SMS from their phone number??

RingCentral Meetings scheduled with RingCentral for Outlook shows the wrong date and time in the meeting invite text. Example is below. My first thought was to just remove the Time from the invite text template, but I can't do that either.The meeting below is clearly scheduled for the 10th, but the text says the 1st. Anyone have any workarounds?

As it is mention in the Message Attributes in the following link,https://developers.ringcentral.com/guide/messaging/message-store/messagingCan we get fax message Delivered and DeliveryFailed attribute in case of Fax. We need to know that , delivery of fax has been done or not?

I'm trying to integrate RingCentral API in C# for sending SMS or MMS. So I read documentation according to the documentation I create an APP in the console. APP security type is password base. I send SMS by using username, extension, and password. SMS send successfully. Now I create other users from the admin panel of RingCentral then every user has their phone number and extension so if any user login from my C# web app and tries to send SMS from his number and extension then an error is shown."error_description" : "Invalid resource owner credentials"I found a solution that says bootstrap your APP set a static password for all extensions.So how bootstrap APP?

We have a multi-site account with RC. We have RC admins at sites under our main account that has Phone System access to just their sites. But it seems only those with Super Admin roles can modify IVR's so each Phone System admin is not able to modify IVR's specific to their site. Is there any workaround to give IVR editing permissions to non-Super Admins?

Hi team, I'm not receiving any codes for telegram messanger activation, some others were able to get a code, but my ring central account is not receiving any. Please help.

Hi!How are you guys? I am having the following issue when trying to install the Chrome Extension (RingCentral). After successfully signing in it directs me to the Emergency Calling - Registered Address window. When I click on "I Accept" it's showing me an error Internal error. Try again later or contact the support.Any ideas?Also other users have the same issue after signing out. I never had the extension installed on my machine and I am having the same problem.Thank you for the help.

Whenever I import my client contact list to the Ringcentral App for iPhone, it changes my client's dates of birth, or any other important dates I've saved for them. Like, if their date of birth is July 4, 1976, the Ringcentral App will change it to July 3, 1976. How do I fix this?

I've already done this using Zapier, but I'm trying to find a more direct way without having to pay for an outside app like Zapier.

Can I program any buttons on a Yealink T46s to speed dial external phone numbers. So far can only see how with extensions.

I currently do the following with success: Set up RC Meetings for two outside-of-my-org parties to connect using RC Meetings. Without waiting rooms, no host required, etc, This works fine. I never attend these meetings.I just noticed I scheduled two of these meetings at the same time (four oustide parties in 2 concurrent meetings) this week. I will attend neither meeting. Each meeting room is unique. What will happen?

We have noticed that it can be frustrating and cause less that ideal customer experiences when members of a call queue are on annual leave or off sick but have left their accept call queue status to on. This causes calls to our IT Helpdesk for admin accounts to manually override this status.Is it not possible for the RingCentral platform to know when a user is logged in or not. The behaviour would then be that if a user is not logged in on mobile or desktop that their call queues availability should be set to do not accept call queues. Once a user is logged in it should automatically set them to accept call queue calls.

I am trying to find out who owns a RingCentral number that is being used by one of our clients. The number was set up under the previous provider for this client, but that provider is no longer in business. I do not do anything with development. Who could I contact to start an investigation to track down who this belongs to? What information would I possibly need to provide, as I don't have much to go on except the number and who is currently using it.Ultimately I would like to move it to the customer's account.

I would like to have an option to have my messages to others marked as "Read" in the conversation when they are seen by the recipient.Thank you!

I've searched and searched but don't see an option in settings for sent faxes to also be emailed to me. I get a text when fax is successfully sent so I don't understand why it couldn't also notify via email along with the actual fax sent. I see there is an extension to save sent faxes to my cloud storage, but that compromises privacy so would like a different option. This is a big problem especially for the price I pay.

Hi there, we have 5 retail stores across the country and are expanding quickly. I just signed up for a Ring Central 800 number and would love for it to forward the call to the closest location based on caller id. Or if a customer could enter their zip code, it could forward based on that. Is this an option with RC or through a 3rd party?

Hi, I have an app that I want to promote to production. Yesterday I have all the checks in green but the <5% errors was in read. I made a lot of api request to get to that number and today I look to it and found that the Excersice all requested permissions is in red. ¿Is there a way to promote this app to production?

I'm writing up training material for our office on using the RingCentral mobile app. I know people will ask what the difference is between Message and Text. I can't find any information that explains the difference. Anyone know?

Im only able to listen to all the agents Incoming calls, unfortunately not the outgoing calls, Has anybody else experienced this? any ideas on how to fix it?

Does anybody know of a way to filter the call log by User/Agent so that its possible to listen to ONLY that Agents calls for the day?

Hi, I've been advised we need to use a different version of ring central due to our current solution going end of life. Could call notification be setup in the same way as the previous software?We work using remote desktops and having the call window popup and being able to answer it while in your remote session would be really helpful.I've attached two images of the difference between the notifications :)RC 1.pngRC 2 (2).jpgMany thanks

We recently moved to the RingCentral App (Video) from RingCentral Meetings. We have a handful of users who have installed the RingCentral App successfully (logged in to the app, no issues) but every time they click a link to join a meeting, the RingCentral App downloader kicks off and starts downloading the app again. I have reset the browser settings and changed the default to IE11, Chrome and Edge all with the same result.