Ask The Community

While the calls are made using the RC extension, the cal logs are not automatically added in the BullHorn app. My team has to manually enter the logs. RC also automatically disconnects and the recruiter has to reconnect to the RC app. 

Prior to late last week, all SMS and Calls made using the RC Pipedrive Integration were automatically logging in the Person & Deal, we usually work out of Deals, now, you it only logs call and sms on the Person, but if you select the Open Call Logging options on the Settings, after each call & SMS we can manually Save it and it will log on the Person and Deal we are working on.   My question is why this synch has now changed recently and if we have to manually save each time we want to log calls and sms?

More than once when adding a license, the Service API deletes all number in inventory.  This only started recently (noticed this in July and again in August) as we have had numbers in inventory for years. Here is a sample of the audit log with numbers redacted:08/27/2026 1:29 PM Service API Company Phone System > Phone Numbers > All Numbers Deleted (***) ***-0317 08/27/2026 1:29 PM Service API Company Phone System > Phone Numbers > All Numbers Deleted (***) ***-0315 08/27/2026 1:29 PM Service API Company Billing > License Purchases Purchased 1 x Office Licenses - Domestic Digital Line Unlimited Licenses  

My business main line / mobile number was supposed to be ported over for both phone and SMS. The prior carrier has completely released the number. The SMS didn’t get ported and we’re being told by Ring Central it’s an issue with the prior carrier and not them porting incorrectly. I have confirmed with the prior carrier they have completely released the number and there should have been no issues. This has been affecting my business for 7 days and support is not doing much to assist.  It is currently registered as required under a larger company acct / umbrella. 

When person calls my user from an iphone and then wants to Merge (conference) another call. As soon as they hit Merge, the call to the Ring Deskphone drops immediately. This seems like it could be related to :https://community.ringcentral.com/questions/93312/cannot-merge-calls-iphone-error.htmlThis is super frustrating. I tested this on multiple ios devices with different versions and it happens on all of them. How could this be ? I have never heard of a system in which conferencing calling is effected in this way.

Hello,My team has been using RingCentral with the Chrome Extension to log calls directly into Pipedrive. The issue is, very often, my team is having to completely uninstall the extension and disconnect from Pipedrive, and reinstall and reconnect everything. I’ve seen people report this in the past. I was just curious if there was anything we could be doing on our side to prevent this from happening, or if there was a fix that could be implemented to prevent this in the future.

Our call center agents leave at 5pm.  On high volume days, we may have 10 calls waiting in queue at 5pm when our agents logout for the day.  We find that many of these calls will continue to remain in queue without accepting the callback option because they are unaware no one is going to be available until 8am the next morning.  If we configure a queue event to disconnect calls when there are No Agents Signed In, we run the risk of disconnecting calls during the middle of the day when agents are leaving and returning from lunch.  There is the chance we may have brief moments when all agents are logged out during business hours.  So, the priority queue event, No Agents Signed In, is not preferred for our environment.  I have configured the priority queue events for Queue closed, with a single play audio message that explains the office hours have ended and to call back during normal office hours with the event type set to “Call Termination.”  However, this does not occur for active call

ConnectWise is a the most commonly used CRM used by MSPs.  It sure would be great to add CW to the list of CRM’s to integrate with.

Does anyone else feel that RingCentral has fallen short in supporting TCR registrations? As a customer for over 10 years, it’s disappointing to see how poorly they’re handling the process. Our registration has been declined more than 10 times, each time with a new issue, instead of addressing everything at once. We’ve already submitted a cancellation request because if we’re paying an annual fee and they can’t provide proper support, what’s the point of staying?

I have a main company number that is an Auto Receptionist and it has a call queue behind it with 2 extensions. I am unable to setup missed call text back automation for the main number which is where majority of the calls come in. It works at the extension level when someone calls the extension directly but this is not where our customers call. How can I setup an automation for a number that is not associated with an extension?

There are a few reasons why your missed call auto-reply workflow may not be working.First, if a call goes to voicemail, it will not trigger the missed call event in Workflow Builder. To enable auto-reply for calls that go to voicemail, you need to add voicemail auto-reply automation separately.Second, for calls from a call queue, the missed event is triggered at the call queue extension, not the call queue member. To set up missed call workflows for call queue extensions, please refer to the admin guide for detailed instructions.It's important to note that Workflow Builder’s events are currently based on the extension/user level. This means that if a call is redirected to an IVR menu and disconnected before reaching an extension, the event will not be fired for the extension's workflows. Unfortunately, the missed call event at IVR menus is not supported at this time. For now, users can create a advanced workflow for the IvrMenu extension in question using the call ended trigger and fil

could you please help us configure RingCentral so that when a user is disabled in Active Directory, their RingCentral account is also disabled automatically? However, when a new user is created in AD, we do not want a RingCentral account to be provisioned automatically.

I have a user who is part of a call queue. Her “Accept queue calls” option automatically gets ticked on, on a regular basis. Before it used to happen occasionally but now it appears to be happening more often and throughout the day. Staff rotate on the call queue every day. Her status automatically gets enabled, and she would need to login and have to manually disable the Accept queue calls option regularly. Has anyone experienced something similar / found a solution?

Hello,Does RingCentral have a strategy around MCP servers for agent workflows currently on your roadmap?

How can I autoforward texts I receive through RingCentral to other users at my company?

how to set up AI receptionist to answer calls only if no one picks up?

Would there be a way to program an away state, with a time limiter, example, we know that when you go to on-break state, it timer for 15 mins. or lunch for 30 mins.would there be a way to create an Extended wrap-up state, that will be limited to 2 minutes and when the 2 minutes is over, turn the state back to available?

I have an employee that has left the company and I would like to disable their user information (phone number and extension) and replace it with our new employee.  However, when I select the 3 dots under user I receive the following message and are unable to navigate the next steps.This extension is a destination route for the following IVR menu and cannot be disabled. Name Ext. Main Menu 1001

I am trying to take the RingEX CDP Exam. The questions do not show up when you open the test. If I scroll down in the Overview it’s blank but my progress moves from 1% to 9%.  After that Section 1 shows the same blank page but does not allow me to move forward to section 2 like the overview did. 

I am looking for a report that shows the number of calls that are inbound to our main number and what option they selected from the phone tree over a specified period of time. For example, I want to know for July 8th how many calls we received during a specified time that went to option 1, option 2, etc.

We are trying to determine the number of missed calls for individual users, and I am trying to better understand how Refused Calls are being calculated in Performance Reports and how they relate to Missed Calls in Business Analytics.For example, User A is showing 12 missed calls in Business Analytics. When I download the Business Analytics call log and review the individual call logs, I am seeing scenarios such as:A call is routed to the queue and then to User A.User A does not answer the call.The call is then routed to User B.User B answers the call and the overall call is completed.However, Business Analytics records the call for User A as Not Answered / Missed without VM.Based on this, it appears that Business Analytics is counting the individual user's unanswered call leg as a missed call, even when the overall inbound call is ultimately answered by another user.Where I am having difficulty is reconciling this with Refused Calls in Performance Reports.When I download the call detai

If I have my SMS number verified through Go High Level can I use it here in Ring Central?

I like the new RC for Salesforce app now that we have templates. One missing piece is the ability to add merge fields. This would contribute to efficiency of sms within the Salesforce environment. Can we get merge fields on the roadmap? I see we can do them from Flows. 

We have a fresh batch of updates to share across our Beta and Stable channels—including a quick look back at Beta 1.7.40, which went out recently!Here is everything that’s new, improved, and fixed:Beta Releases (App Connect 2.0 Beta)Beta 1.7.41 New Account-Wide Data Sharing Controls: Admins now have improved controls to manage data shared across the entire account. For example, in Bullhorn, you can now share a list of note actions account-wide. While these values can be pulled directly via a connector, storing and sharing them locally reduces redundant third-party API traffic and speeds up your workflow. Better Voicemail Tracking: Call records where a voicemail was left now include a direct link to the voicemail message/recording. Fixed Timezone Consistency: Fixed a meeting time formatting issue. All times across App Connect are now consistently displayed using your browser’s local timezone settings. Beta 1.7.40 (Unannounced) Enhancement: On the log page, when searching for a conta

Good afternoon.We’ve been using RingCentral for over a year now. We’ve noticed after pushing many users to use the RingCentral mobile app on either iOS or Android...updates made to the Company Directory in RingCentral never update in the mobile app.As an example, we had a user move from the HR Department to the General Manager’s office some months ago. Her information was updated in the Admin Portal through our connection to AD. But no one’s mobile apps have her new extension, title, or department.Clearing cache in the RingCentral app settings didn’t do anything for my Android phone. The only fix that has worked is to sign out of the RingCentral app and sign back in.I can create a web support ticket if needed.