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Is it only possible to get call summaries if you take calls on a PC?

Hello, my Ring Central App doesn't ring at all. I just get a message pop up informing me of a missed call and voicemail is usually left. Sometime my phone lights up as if I touched a button then goes dark again, but nothing on my screen at a to show me it's ringing until it's too late.I use an i Phone iOS 10.3.2. it's a US account but I use mine in the UK when i'm on good/strong wifi. It did used to ring when I first had it but stopped a few months ago. I'm hoping you can help.

I am a RingCentral partner and have several clients that are reporting that random phones will report no service and then reconnect. There is no rhyme or reason behind this. We have unassigned the desk phones and reassigned them and that has fixed the issue for some but not all.  As this is happening to several of my clients thar are in different areas and different internet providers and that it is random phones and not all phones we can not find what is causing this issue. All network requirements are met. 

How do I cancel my account and get a prorated refund?

Ooh, those brilliant folks at RingCentral University have created a phenomenal resource for texting from the RIngCentral App!The course covers how to text from your business line, how to send and manage messages, and provides answers to frequently asked questions. You can get into it here:https://university.ringcentral.com/en-rex-u-communicating-with-textsLet us know what you think! 

Hello,I have a user(s) that I will add to an existing campaign for SMS access and the process will go all the way to “Setup in Progress” and then will disappear from the campaign without an error message or completion. Once I go back to check the user is not in the list, nor can they send a text message. 

As per title.I've got the MSI latest version installed, and tried with local administrator credentials on the pc, along with regular user, tried running the teams desktop plugin as admin and teams as regular user (then the reverse of that), tried the latest teams versus teams classic (with same admin/non admin or full admin) and in every scenario, this is what's happening:Teams opened and logged in, click on ringcentral embedded app in teamsManually opened ringcentral for teams desktop plugin, appears to be runningGo back to teams and ringcentral embedded app says 'Loading RingCentral desktop plugin...' with no further informationTried checking logs (windows event viewer, rc logs etc) and not sure what exactly is stopping it.Were I to guess, something is stopping the embedded app from 'seeing' that the desktop plugin is running, but I don't know how else to get around that (having already disabled antivirus, windows firewall, etc) with it still not working.A

If the phone rings and no one answers are we able to respond with a text message?

What is the difference between Glip Unified Presence Service (GUP) and RingCentral App - Desktop/Web. I am running the audit trail, and these are popping up as my users' endpoints. Can someone help explain this difference to me? 

How is it possible in 2025 that I cannot have all of my Salesforce Accounts, Clients, Leads sync to RingCentral RingEx as Contacts (for all RC users)?This wasn’t even part of my vetting process because it’s so obvious this should already exist as part of the Salesforce integration.My users literally don’t know who is calling and texting them without manually searching Salesforce to find the name that matches the phone number.What am I missing??

I have a script that I run every 30–45 days to update company and user-level call rules with additional phone numbers gathered from our CRM. When I went to run the update yesterday, I started receiving the following error on the v1 answering rules endpoint:This API is not available with enabled feature [NewCallHandlingAndForwarding].This led me to discover the new v2 endpoint described here:https://developers.ringcentral.com/guide/voice/call-routing/user-call-handling/migration-guideI don’t recall receiving any communication about this change, so it caught me off guard.These changes also seem to coincide with a drastic shift in our phone system’s behavior regarding custom rules that began on 11/05/25, which I’m assuming is when our account was upgraded to the “new user call handling features.”Before realizing our account had been upgraded, I spent over two hours on the phone with general support trying to troubleshoot the issue. During that call, I was told that how our phone system pr

We are receiving and paying for numerous voicemails to our 800 numbers that last for 10-15 minutes and no one is leaving a message. Even though we block the caller, they call again using different numbers each time. How can we limit a voicemail message to 2-3 minutes?

Does anyone have a step by step guide to configuration of a VLAN using unifi network hardware and ring central phones?  Using poly e350 phones, I changed the VLAN id to 10 on the phone, I believe I changed to VLAN id for the switch port to 10 in the unifi controller.  The trunk port to the unifi switch is set to allow all VLANs, and the unified controller has a DHCP server (enabled) for the given VLAN, i.e. 10, so I am at a loss why the poly e350 cannot get an IP address via DHCP, when set at the phone and the switch port to VLAN 10.  Surely someone that has unifi (ubiquiti) network equipment has figured this out?  Any help greatly appreciated.

How to set advanced settings after poly e350 phone has been assigned to a user?  The admin password directly on the poly e350 phone as like 456 or 789 but now that does not work.  The phone has been assigned to the user by now web page login nor the direct on phone login to advanced settings fails to work.I really don’t want to have to do a factory reset just to change something like the VLAN id?  It makes no sense to me that the administrative access to the phone is disabled once the phone is assigned to user.  And the admin portal appears to allow no device settings at all, i.e. change the VLAN setting?

Our SSL recently expired, and was renewed the next day.I removed the subscriptions, but when I renew them I get an error back.RingCentral SDK initialization or API call failed: Client error: `POST https://platform.ringcentral.com/restapi/v1.0/subscription` resulted in a `400 Bad Request` response: {"errorCode":"SUB-524","message":"HTTPS certificate is not valid","errors":[{"errorCode":"SUB-524","message":"HTTPS cert (truncated...)https://webhooks.tcatechnical.com/ring-central/listener.phpThat is the URL, and I’ve checked the SSL and SSL chain from multiple locations and it checks out.Can you advise what I am doing wrong?

I move from Ooma to RingCentral becuse I was told it was better, but one thing I can’t find is Notification when you have a voicemail or a missed call, it did always show with the Ooma app.

Hello - I currently have an Algo 8301 and an Algo 8180.  I have both configured and talking with RingCentral as Paging devices, but can’t seem to get them setup in RingCentral to page when I call and extension.My goal is to have user call an extension, and it to both ring on an extension, and page the warehouse “Supervisors, your have an incoming call”.The Algo is configured to play the file I uploaded to it, but just need help getting RingCentral configured to do what I need it to do.

How do you adjust incoming call volume in the RingCentral app?  In & outgoing are fine from both the desk phone & Teams but can’t hear incoming calls from the desktop app.

Hi, we are trying to integrate RingApp service with our internal oncall scheduling.I’ having hard time findin what API call we ned to make in order to acces courrent incoming calls ring order and setting new values for it.Any suggestion and help is more than welcome.

Hi,I am trying to setup an IVR Menu for the virtual receptionist.  The caller gets greeted and then they can have the option to get routed to the directory, the directions menu, dial the extension, or dial 0 for operator.  I am having issues trying to setup the directions menu.  There are 3 options the caller can choose from, If they are coming from the Madison area, press 1, if they are coming from the Chicago area, press 2, and if they are coming from the Green Bay area, press 3.  Then when they choose a location, they have the option between picking from 2 different warehouses. If going to 2880 N 112th St Location, Press 1.  If going to the 1300 or 1290 Glenview Place Location, press 2.  Then once they choose a warehouse, the next prompt will give them the directions.  Can anyone give me a step by step instruction on how to set this up?  I tried and it gets stuck on 2 and will only give me directions from the Chicago area, then it will only give me the 1300 or 1290 Glenview Place lo

Hello, When using the URI to open the RingCentral app and make a call (rcapp://r/call?number={phoneNumber}), is there a parameter to specify the number that I am calling from? We have separate numbers that we dial out on, depending on the department. Thanks 

Users are reporting the following error when receiving transcribed voicemail message. Example:Any help is greatly appreciated.  

I have a question around the call status of an inbound call. We are testing routing calls from Twilio to RingCentral. In Twilio we have a list of direct RingCentral numbers, we would like to dial them sequentially. The issue is, RingCentral immediately answers the call and then internally rings the agent. In Twilio, that call was “answered“ even though no agent actually accepted the call, so it never moves on to dial the next number.We have tested this with standard phone numbers and the logic works fine, it is only calls to RingCentral numbers that have this issue. Is there a way to have RingCentral not accept the call until an agent actually answers?Just to reiterate, the call is marked as “In-progress” within RingCentral if the agent never answered, but it is technically answered from a call perspective as soon as the call hits RC. We would like RC to not answer the call until an agent actually answers/accepts.

This has been asked about in a few questions, but no useful answer has been posted.When connected to my car via Bluetooth, my phone automatically answers calls. How do I stop this happening?The one instance of this being asked blamed the phone/headset, but as it is happening on various phones and Bluetooth devices it would seem to be a feature of the app.

Is seems in the last month or so. The caller ID information for incoming and outgoing calls is using old information. From what we can tell, is its about 10 year old information. Almost like the database that RingCentral stores caller id names in reverted to 10 years ago.anyone else seeing this?