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I know the profile picture is from the RC app also known as Glip. How do we remove a photo and go back to using the initials of the user ID?

I am trying to figure out why I cannot get my profile picture to show up during meetings.  Some people at our company have their profile pictures displaying but many don't:None of the people I've asked know what they did to get their profile pics to display.  They said they just showed up.Any ideas?

Is it possible for a company to add their logo to fax cover sheets?

I need to update my billing information but I keep getting an error message. Can someone help!

Is there a way to record the gallery view instead of the speaker view when recording a meeting with two or more participants? Would like to have the recording show the two participants in a side-by-side view instead of just the person who is speaking.

I have two extensions that I would like to come to my one RC app on my mobile phone.

We always used the Conference Bridge icon that is on the Outlook Plugin, but with the most recent version update it is no longer available. We know the Video option can work, but it doesn't allow the host to simply dial in and have the same controls (i.e. record, mute participants, etc.). Additionally, the Video doesn't allow near as many participants as the conference bridge does. Now, in order to create a conference bridge, we not only have to have the RC Outlook Plugin and RC App running, we now have to open the RC Phone app or the Service.ringcentral.com webpage to create the conference bridge. We would really like to see this functionality in the next Plugin update.

I've been unable to create a ticket or even login to the RingCentral site. They are trying to charge me $400 for an unlimited line without me upgrading. I've been on their $120 plan for almost 10 years. Does anone know a number to get a human over there?

I have a RC Call Queue Query. Are you able to tell me the difference between Member Status and Queue Status?Each morning the queue manager would login and enable the queue status for those onsite and taking calls. I thought that the agents could toggle this themselves using the “Accept call queue calls” option?

We are hosting a RingCentral meeting and users with Chromebooks are not able to join or are being kicked off. Is there a solution for them to be able to join? The meeting uses breakout groups so we would like them to join using the app.

Hello, The outgoing and incoming calls are not logging into salesforce accounts, it keeps breaking even though the auto-log call is enabled. Need Help asap! Thanks

We are unable to add guest member (contacts not inside the company) to any team/thread. We're able to do this before Christmas holiday but we can't seem to do this since this morning. We have tried the RingCentral Classic App, the new Unified App and the Mobile Phone App. The add member button is there but it's not doing anything or not doing further actions when being pressed.

Not working with my headphones

Please tell me how to get my account set up as tax exempt once and for all. I have to go through this every year... we are tax exempt 501c3 organization. You have several copies of our determination letter... I grew weary of it for a few years and just gave up, but I'm back.

Can we organize shared files into folders?

Hi all,I have a couple of users (WFH - Different ISP's/houses/regions) having a strange issue with RingCentral.As long as the call is an outbound call, everything works fine, from both Jabar headset and directly from the laptop. However, if the call is an incoming one, both sides cannot hear each other anymore when using the headset. If using laptop mic and sound, this works fine.- Tried to uninstall RingCentral and install the latest version, issue persists.- Tried to play around with the RC settings "Audio sources" - still no success. - Tried also to download the latest Jabra application for the option in RC of "Headset support" - issue persists.I am kind of out of ides and was wondering if anyone else might have the same issue and can suggest anything please.Thanks

Attempting to use the RestAPI's to get all the company directory. We have ~50 IVR Menus set up but their details are not extracted when calling /account/~/directory/entries

Will we be having three board of directors specific meetings next week. The first meeting will start at 1:30 pm, the second at 2:30 pm and the third at 3:00 pm. Instead of giving each of the meetings their own unique meeting notice, and requiring the participants to log into 3 separate meetings, is it possible to use meeting breakout rooms instead? The first two meetings will have a uniquice mix of participants, where as the third meeting will have the full board. Some members are early to the meeting which causes a disruption when they join the meeting. The last part of my questions is if we are in a breakout room and someone joins the meeting that is already in progress, can they hear us in the breakout room and vice versa? Thanks for your help.

We have a SIP server registered with RC using a supervisor's number, which will auto answer incoming SIP calls.We then perform a supervisor monitor request on a call and our SIP server receives and answers the SIP call.We want the audio packets for the call to be sent to the IP address and port specified in the SDP of the 200 OK, which may not be the same address as the SIP server.This only seems to work if the IP address matches the address provided in the 'Contact' header of the original REGISTER.Is there a way we can have the audio delivered based purely on the SDP ?

I need to be able to see when a ringcentral user last reset their password. Is there any way to get this information?

ive had several customers tell me the fax number is not working.....It doesn't even ring that a call is coming in....

Customer would like to have a feature where a second email notification to be sent on a delay to another email address. Would prefer this email to be sent during off hours to an alternate address.

How do play a message prior to playing the IVR menu? e.g., we are closed unexpectedly for day, and i want to play a message stating that we are closed today because of ..... then present the standard IVR menu to them. I don't want to have keep recording the IVR menu.

I am worried that it is going to be confusing for our users to get messages via SMS as well as from the "Messages" section of the latest version of the RingCentral app. Once the HUD is enabled and we can use a hotkey to dial a number highlighted in a separate program, we'd like to migrate our users to the new app, but this is going to be confusing for them to get messages in two different spots from the same individual (not to mention email being another one).How are other organizations handling this? It'd be nice to simply disable the "Messages" section, since our customers will continue to use SMS for getting in touch.

I am new to ring central and need help on how to test the ring central integration with the ring cental dialer. Do I need to use the ring central dialer? or can I call my ring central phone number from a regular phone to test the call.I have a ring central developer account and I trying to test my oauth configuration and calls to receive the webhooks. I installed the Ring central app on mac and on login I get this message:Sorry, you currently don't have permission to access this service. Contact your administrator to change permissions.Can you please let me know what I am missing here and how I can debug/test my ringcentral integration