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We need to be able to only report abandoned calls during business hours.

Hello there,I am a software developer looking to have a way for a user:1. Call into a Ring Central Phone Number2. Using an automated system, enter their ID3. From there, I can do a lookup in a SQL database4. Return information.I would develop the API for lookups.Does Ring Central have this capability?Henry Egal

I have 3 phone numbers under my one account; each phone number is for a different company. There is 1 main line for one company, and then 2 virtual lines for the other 2 companies. I would like for when the calls come in on my ring central app to show which company is being called. In example, when I get a call in to Company A, then Company A's name will appear on my screen; when I get a call coming in from Company B, then Company B's name will appear on my screen, and so on. I have called to ring central, spoken with their Advanced Tech Team who advised they do NOT have this feature for VIRTUAL LINES, and to go on the FEATURE REQUEST page in order to request it be added. I'm sure I'm not the only one with this issue.

My share button is missing when I am logged in as myself into RC Meetings, but if I log in as another user I can see it.

What is this is next to a name listed in messages and why doesn't everyone see it?

I've looked and found a similar topic from 4 years ago, but there is no resolution listed.https://community.ringcentral.com/questions/22148/carrier-incoming-call-interrupts-ringcentral-call.htmlIs there a way in Android or the RC app to send carrier calls to vm or mute ringing while in a VOIP call in the RC mobile app?

Hello I am using the RC Phone app version 20.1.0 on my laptop for reception work across the U.S (Another receptionist and I take all calls coming in Nationally).I cannot find a way to back out of a warm transfer to either find another contact for the caller or send to VM. I CAN go back to the caller in general, but the only option I have is to complete the transfer.  Is there an option to back out of a warm transfer and start fresh with the caller?

Can I install Glipt on a windos box?

With the newest RingCentral update, we are having all 3 parties on a simple conference call, hear a notice to announce yourself to join a call. This is not a meeting that we've scheduled, it's a simple connection of 3 people. We should have the option to remove this. We were given a workaround to hit *#8 to remove the announcement. We are making hundreds of conference calls per day. This is not a good solution. We need this addressed ASAP. Not sure how you can make a global update like this and not get input from your users who actually use this feature.

Hello, can you somehow add a feature where we can have a group thread in one? Not just sending one msg to multiple contacts but also being able to have one thread for that particular list of contacts as well. Thanks!

I've looked through the API docs and can't find anything on it. Is there a way to access the Audit trail available at https://service.ringcentral.com.au/application/admin/tools/activityLog over the API?

High GPU Usage - Slow performanceWindows 10 Pro 64bitIntel Core i716gb RAMJust downloaded and installed RC Meetings for the first time, so I am assuming the most current version.My entire system slows to a crawl when I am in ringcentral meeting.  Task manager showing GPU usage at 100% during meeting. Also causing laptop to get hot.Any info would be appreciated.

Ive been using RC for about a month with only a few minor glitches. My biggest gripe is that I cant answer or hang up via my bluetooth headset when connected to my android phone. Anyone have a fix for this?

I've noticed that when not using RC (running in the background idle) it will change the status for users from a green dot to a gray dot. Is there anyway to disable the idle status timeout?

i would like to request data usage for support reps’ total monthly data usage related to Ring Central Products (primarily phone (VOIP) and “Zoom”/RC video calls and screen sharing.

Hello All,I've read through most all posts in this board relevant to OAuth ~/restapi/oauth/authorize and ~/restapi/oauth/token Authentication methods.My use-case is germane to AppType Webserver and Other Non-UI. Generally speaking, our code (that engages the RingAPIs) may be triggered by various events. None of these have a Ring User context which is required to support grant_type=password.The primary constraint we have, any OAuth grant_type method that requires Ring User/login ID/PWD/Ext/Phone# does not work when SSO is enabled for user logins. This means we can only use grant_type=authorization_code.For us, auth_code means a SAML Assertion. It also means a Ring User/login is required, and we're back to - there is no Ring User context, only the registered Ring App context.The example shown in

we have had multiple meetings host report that the have people joining the meeting that they did not invite. How is this happening and does anyone know the fix?

Hello,I am implementing message archiving using the message-store-report API and have successfully used the calls to create and download the zipped archive files. I am now setting up an automated process to do this on a schedule but in testing this I'm getting the response below on the final call to download the zip files. Have I just run the test too many times and been cut off for a bit? Any help would be appreciated, thanks!/restapi/v1.0/account/~/message-store-report/688574005-688574005-8ad16417af6445f3bac4801a2ca14c3d/archive/0(Including a header of accept: application/zip)Response:{"statusCode": 406,"headers": {"Pragma": "no-cache","X-XSS-Protection": "1; mode=block","X-Frame-Options": "DENY","X-Content-Type-Options": "nosniff","X-Rate-Limit-Group": &quo

While setting SSO up on accounts, we realized that the "Remember Me" Toggle is not retaining the information. Despite our attempts to keep the information, it continued to malfunction for several Admins. We would like the "Remember Me" Toggle to function properly while using SSO log in.

I'm being told by support that this is not a current capability of the system and was advised to come post here and perhaps have this added as a future feature.

I cannot find anything on whether RC Video supports polls... in Help, Community, RC Settings Google. Does it have Polls (and how do we get to them)? If not, when will it have Polls?

Need to download call recordings from Engage Voice but getting an error at the highlighted line.using (RestClient rc = new RestClient(clientID, secret, false )){ TokenInfo token = await rc.Authorize( "<user_name&gt

Following your install and run demo for SMSFull error: Error: Invalid resource owner credentials at Client.<anonymous> (/home/pi/sms-api-nodejs-demo/node_modules/ringcentral/src/http/Client.js:62:38)Here's my .env....# The Client ID of the appRINGCENTRAL_CLIENT_ID= FhF_xxxxxxxxxxxx_FnxQ# The Client Secret of the appRINGCENTRAL_CLIENT_SECRET= JxI3xxxxxxxxxxxxxxx4_Fw# The phone number used by the developer when logging into RingCentral. This number will be# different in sandbox and production. This is also the sender of the message.RINGCENTRAL_USERNAME= +12094250842# The extension used by the developer when logging into RingCentral. This is only necessary if# the username/sender above is the company phone number.RINGCENTRAL_EXTENSION= 101# The password used by the developer when logging into RingCentralRINGCENTRAL_PASSWORD= Axxxxxxxxxxxx# The phone

Please add SMS analytics as a feature

When using the Willful M98 headset everything seems to work fine with the exception of the MFB. We cannot pickup calls when trying to use the MFB.