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How do I receive a fax? Is my fax number the same as my main number (without the ext.)?

Currently, there is no option to create ring groups inside of a call queue. This is possible via a virtual extension, however, the analytics given from a virtual extension are inferior to analytics gathered from a call queue.Example scenario:Call Queue (sequential)Ring group 1 -"John Doe" (30 seconds ring)> No answer from ring group 1, follows sequence to ring group 2. Ring group 2 - "Grogu" (30 seconds ring)"Darth Vader" (30 seconds ring)"Luke Skywalker" (30 seconds ring)----------------------------------------------------------------------------------------------------------------Currently we are unable to do this. The only option when using a sequential call queue is to forward to individual accounts.NOTE: I will not entert

Is it possible to have a voicemail shared between multiple recipients in a Call Queue? I have 3 members in a queue and I'd like them all to have access to the messaging for that queue if possible.

I have a new voicemail and i am being prompted to input a pin? i dont know the pin

Are there any plans to add presence indicators and the ability to set permissions via the API?

How do I change the default audio source? I upgraded my RingCentral to version 21.1.10 and it's now default ringing my cell phone, not my desktop. Thanks,Nina Colenina.cole@ambientetile.com

can't transfer calls anymore on the mobile app? It use to work but now it don't come up to choose the transfer button?

Issue when sharing screen where any RingCentral menus (toolbars, chat window, participant video, etc.) show as a black box over top of shared content. This causes us to not really being able to display menus to change anything during a presentation due to it blocking the view of the participants.

I created a video conference call in which 90% of the participants were able to sign in successfully and see the host's screen. One person was not able to see the screen share, and kept saying that he was being prompted for a password. Nobody else, myself included, had that issue. Any ideas?

Problem: We need to be able to see how many times an individual extension is "hit" / called and filter that data based on the site in which the call originated.Example:Extension 999707 "Florida Forward" is set as Key-Press option #1 at two sites:103-Austin104-DallasWe need to be able to see how many times key-press 1 (ext 999707) is hit from EACH site. When looking at the performance report in analytics for the 999707 extension, we can see the calls to the extension that originate from both sites, however, we cannot filter the data based on the site in which the call originated.Currently, the only way to gather this data is to expand each call and manually record the originating site....Solution:Add a filter that allows for the filtering of calls based on Originating site.NOTE: We could obvi

After recording a meeting using RingCentral, I need to save the audio and video files in a database outside of RingCentral. The meeting was 2+ hours long so the files seem to be too large to share via email. How can I upload the files to save them outside of RingCentral? Thanks.

With the new "unified" RC client app, the ability to post a code "snippet" is gone. (I'm not talking about the [code] ... [/code] option - that is different.)With the old client, you could press Cmd-Shift-S (I think) to bring up a window where you could paste text into, and it would then be posted as a "snippet" without formatting.This option seems to be gone now. We need a way to post text in RC without it trying to "interpret" the text and formatting it. [code][/code] works for some things, but Snippet was better in many cases.

I have a user that is having issues with her headset and the widows 10 app. The headset works with everything but RingCentral App. I have uninstalled and reinstalled the app. The headset works with Teams and Windows media player. The driver is up to date. I am at a lost on what else to try.

I'm working through the Authorization Flow Quick Start App using Python Django. This required making a few changes to the Flask code provided, but most of the flow is working. The index page sends me to RingCentral login, which then sends me back to the test page as it should. But when I click on any of the three links on that page I get the same error:AttributeError at /test/'bytes' object has no attribute 'get'Here's the slightly modified code that handles the test page:def test(request):platform = SyncConfig.rcsdk.platform()platform.auth().set_data(request.session['sessionAccessToken'])if platform.logged_in() == False:return index(request)api = request.GET.get('api')if api == "extension":resp = platform.get("/restapi/v1.0/account/~/extension")return resp.response()._contentelif api == "extension

Is there talk about adding warm transfer to Chrome extension?

Could someone please help me? I am trying to launch an application that helps all our stores manage incoming appointments due to COVID-19. The last time it took over two weeks for approval. I just can't wait for that long. I e-mailed the support team but I am not sure if that e-mail is monitored?Could someone please help me? Thank you in advance.Chady

I am in video meetings much of the day. The video is great, even in meetings up to 50 people. However, even in a 1:1 meeting (and all other meetings) my audio has a serious lag!! What can I do to correct this? I've tried different settings and audio connections with no results.

I have two staff that created their own RingCentral accounts for meetings before they were added to our organization. Now if I try and add them I get "This email address is already in use". The emails are not listed in our account anywhere.

We have changed the region settings for each user phone in our system to the country and area code (Canada, 705), but the end user sees a different city than the one we are calling from. Customers see that we are calling from Barrie, ON, when we are calling from Peterborough, ON. Likewise, customers don't seem to be seeing the caller ID (our company name) that was inputted. Perhaps this is only because the tests we've done don't have the caller ID function turned on. Thanks in advance for your help!

One of our users is missing a section in the Phone settings in the RingCentral desktop app.On my computer, in Settings - Phone, there are two options at the bottom of the page in a section called "Incoming calls" that allow me to enable "Bring app to front" and "Do not bring to foreground when minimized".However, on the other user's computer, those two options (as well as the whole "Incoming calls" section) are missing entirely.This is on the same version of the RingCentral desktop app; so, is there any way to make these options show?

When I send a fax, I would like to be able to view and print my outgoing fax cover sheet. Help?

How to make changes on the fax cover sheet. Everytime I do it does not update still has the same info like name, address, phone number

Good Morning,As my subject states, I am seeing the words "virtual extension" but I can't locate how to actually set-up a Virtual Extension. This is my scenario:We have a Billing Dept. with 5 Team Members and these 5 Team Members take turns answering the transferred calls. Currently, I have it set-up with PRESENCE and RING / ANSWER the Extensions each is monitoring. But, we transfer to a User's Extension: Example: 108. Extension 108 is displayed on the other 4 Team Members desk phone // desktop App. However, the problem lies when you actually need to speak to the person assigned to Ext. 108 one of the other 4 may answer.If there is such an extension as "virtual" to me that means it is not assigned to a specific User and that Extension Number can be placed on each Team Member's desk phone // desktop App.Is this truly available? If so, can it be used in my scenario explained

Quick question regarding the RingCentral API. I'd like to cache a bunch of attachment object in my local storage using the attachment ID's as a filename. Are all the ID's unique for an account?

Hello,For no reason, I stopped receiving call forwarding to my cell phone, and my Ring Central app no longer notifies me of incoming calls, so I am missing every call that comes in.I tried to submit a support case, but I received an error, saying that I do not have sufficient permissions to create a case. I am the super admin on the account and am logged in.