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The attached file is for a Lazarus (Free Pascal) app that obtains an "access_token" from the RingCentral REST server. Once you obtain a token successfully, the rest of the API is an open book, and shd be easy. This app uses the Indy components:TIdSSLIOHandlerSocketOpenSSLTIdHTTPTIdLogDebugIf some kind moderator wd put this .zip file in the appropriate library, that wd be much appreciated.lazarus_free_pascal_get_token.zip

Our company needs to option to send certain queue calls (after a certain duration of time) to another queue instead of voicemail.

I have created a very generic JIRA webhook, the only thing inside is JQL to specify the project that the issue must be assigned to. I then went into my workflows and added a post action to this webhook for anytime the issues status is changed to "Launched". However my glip team chat is not showing any updates from this webhook? If I update the webhook to work off of the event "issue updated" then my team chat shows the notifications just fine. I tested pointing the webhook to another service just to see if it is sending any data from the transition and it definitely is. I can see lots of JSON data coming through.Is there any trick to getting my glip team to recognize these updates and display them in chat?

I am trying to pull users presence data in C#I was able to get the AccountId and the ExtensionId from here:Here is my code:using System; using System.Threading.Tasks; using RingCentral; namespace Send_SMS { class Program { const string RINGCENTRAL_CLIENTID = "<>"; const string RINGCENTRAL_CLIENTSECRET = "<>"; const string RINGCENTRAL_USERNAME = "<>"; const string RINGCENTRAL_PASSWORD = "<>"; const string RINGCENTRAL_EXTENSION = "<>"; const string RINGCENTRAL_PRESENCE_USER = "<>"; const string RINGCENTRAL_PRESENCE_EXT = "101"; static RestClient restClient; static void Main(string[] args) { restClient = new RestClient(RINGCENTRAL_CLIENTID, RINGCENTRAL_CLIENTSECRET, false); restClient.Authorize(RINGCENTRAL_USERNAME, RINGCENTRAL_EXTENSION, RINGCENTRAL_PASSWORD).Wait();

It would be beneficial to have more granular control over the business hours. Instead of going in 15 minute increments. We would be able to provide better customer service if we were able to control our business hours in 5 minute increments instead of 15 minutes. We typically are not ready to take calls 15 minutes prior to/after opening/closing. But we are available at 5 minutes.

Is there any way to connect more than one Microsoft calendar?We have several Microsoft mailbox accounts connected in Outlook at all times.If we can't have multiple, then how does the RC App decide what to connect to? I've deleted the connection and tried to re-add to a different Microsoft account, but it keeps connecting to the original account.rm

Is there anyway to prevent RC App from connecting to the service unless the user is sitting on our local network?Basically, we don't want users to access their RC App from any other device (other than company supplied) or outside networks. We are a healthcare operation with very tight security for HIPAA and other alphabet soup compliance.We develop our own apps that either ping a local IP (private) address to determine they are on our network, others that can detect the equivalent of 'WhatsMyIP' and match result to our public IP. Is there such a facility anywhere with RC?Ron

We have embedded the RingCentral softphone in our CRM using the SDK. Our employees keep having their softphones reset. Is there something that is causing this or a way to stop so that the softphone does not reset?

I am trying to create a chatbot using "Building a RingCentral AI Chatbot" tutorial. The steps and the video tutorial seems to be outdated. As per the instructional steps we have to select the app and proceed to bot tab, inside the bot screen there will be a button "Add to Glip" which will make us create the bot. Kindly help ASAP.

is there an option to view participants at the same time whilst presenting a shared screen/powerpoint on RC Meetings.

Hello,I was curious if it would be possible to enable the capability to include pauses and prompt responses into RC contacts to bypass auto-receptionists. iPhones can insert commas in contact numbers to do this. When trying to call a number with commas through the RC mobile app, it is not able to connect the call.Any help is appreciated.

I am trying to get us set up correctly and am struggling to figure it out. We have multiple incoming lines, and different lines have a different call flow. I understand that to accomplish this the system needs to be set up as a multi-level IVR. I would like the auto attendant to answer along the lines of "Thank you for calling, if you know your party's extension you may dial it at any time. Press zero for the operator, press one for sales, press 2 for support etc, press nine for the dial by name directory." I am told that if I have a multi-level IVR enable I can't have the "press zero for the operator, press 9 for the dial by name directory" Is that true? Is there a work around to this?

How to get the geo-tagging of an incoming phone numbers to know the origination

How to reduce 15 minutes ideal time out for Presence functionality

My impression of a REST server is that I can send a GET or POST to a REST server, and the REST server sends back a response. There is nothing in between. However, am I understanding the RingCentral situation to be different? Do I have to 1) create an "app" 2) find out the Client ID and Secret of that app 3) then send a POST or a GET to the app, and the app talks to the REST server?I'm trying to understand why, every "app" I create has a different client ID and secret, and yet my developer account has it's own username and password, which is different again. I can't figure out what values to put where in my URL, or in a Postman POST command. I always get an "Invalid creds" error.Can someone make a working Postman session, save it, then send it to me, so I know what I'm supposed to put where? I don't use any of the languages of the programming examples. Postman is a great generic tool, that does everything needed, and it's settings ca

Can someone tell me if you can turn off the disposition notes but keep a drop down of dispositions for a call skill? I have searched for this answer through the support section with no resolution.Thanks for your help in advance!

When we send POST request to /subscription endpointwith this payload:{'eventFilters': ['/restapi/v1.0/account/~/extension/~/missed-calls',   '/restapi/v1.0/account/~/extension/~/start-ring',   '/restapi/v1.0/account/~/extension/~/stop-ring',   '/restapi/v1.0/account/~/extension/~/incoming-call-pickup',   '/restapi/v1.0/account/~/extension/~/voicemail',   '/restapi/v1.0/account/~/extension/~/message-store'],  'deliveryMode': {'transportType': 'WebHook',   'address': 'https://1e............315',   'verificationToken': '75...........2e986'},  'expiresIn': 630720000}the address is successfully registeredbut it is then visible then like:        {             "uri": "https://platform.ringcentral.com/restapi/v1.0/subscription/626ea38.............0c561f",             "id": "626ea384-4576-433b-b9b2-44af300c561f",             "creati

How to Call From Case entity in dynamics 365

We have web app serving many extensions/users in our organization.This app uses a single RC API token (using its own extension, that has all the permissions we could come up with). Is it possible for that App to make CallOut (not RingOut!) API calls for devices associated with other extensions? We need something like a click-to-call feature, where users trigger a call-out from their softphone via the browser (posting that request to the server).We are successfully making CallOuts to devices when they belong to the app's extension, but whenever we make CallOuts for other devices we getError CMN-102 - Resource for parameter [deviceId] is not found

How can we get Max Agent to work on our cell phones? We have RC Phone on their but would like the MAX Agent to ring into our cells.

We are looking for a script that will allow us to evaluate the conversation after the call

Every time I have a meeting, I need to drag around and reset the location of the 2 windows for the speaker focus window and the panel of participants window. Why can't RC remember where they were on the last call and just open them in the same place?

Would be really great if the chrome app would launch a URL... We use this on the Desktop Version for our CRM software so we know who is calling.

When sending to a single number the application works, but when sending to mass mailings of 700+ they were not received even though it was reported as successful.The Company is attempting to get an URGENT message out this evening to all staff; please check this gateway to see if these mass SMS texts are queued.

Suggestions for easy to use integrated CRMs for RingCentral. We need for dialing leads and soliciting sales/ purchasing properties/ calling landlords to buy their apartments. Any autodialers or automation apps that would help or integrate will with Ring Central or just in general?Thanks!