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I’m wanting to set it up so that all or at least some of the users on our account can send and receive SMS from the main company phone number. Is this possible?

Hi team,Our Developer from CRM team has some queries so they like to connect with Ringcentral development like before so kindly schedule the meet

Hi RC team and fellow users,I’m writing to flag a persistent UX flaw in the RingCentral web app that slows down high-volume SMS workflows.When I click the “Send New Text” icon (speech bubble + icon on the left pane), the modal that appears defaults cursor focus to the “Text From” field instead of the “To” field. This is counterintuitive. I rarely change the sending number and would argue most users don’t. The natural first step is to enter the recipient, yet I’m forced to manually click or use keyboard navigation to get where the focus should’ve been in the first place.This adds friction, especially when sending dozens of texts daily. It’s a small detail with a compounding cost in productivity.Feature request: Either change the default behavior so that focus is placed on the “To” field upon opening the modal, or better yet, add a user pre

I have one Yealink phone already set up with a phone number and would like to have another Yealink phone (not the app or softphone, but physical phone) at home to use when working remotely ring with the same phone number. Is it possible to have one phone number set up to ring on two different phones?

Anyone know if it’s possible to do on-demand call recording on a Yealink T54W (or other model) desk phone, and if so, how? 

Hello,We are using API’s to send SMS to our customers? We also need to see the SMS that customers are sending to us. I don’t any API or webhook details to achieve this task. We are using CRM to perform all the tasks like making phone calls, SMS.Kindly suggest if anyone has performed similar activity in the past or has any clue regarding this. Thanks Regards,Digvijay

We setup call park groups and they have always worked. Now, we are seeing most calls are able to be parked but then we cannot pick them up on the desk phones and receive a message that the call is no longer available even though park button is still flashing and person who parked the call can still pick it back up so we know the caller did not hang up. HELP!

How can I block robocalls from routing though my auto-receptionists? We are getting hundreds of robocall per week that call into one out our auto-receptionist numbers and just press “0”. I know how to block robocalls at a user level, but I need to block them at a company / auto-receptionist level.

Hello, trying to find an answer to a question here about whisper messages in RingCentral. I don’t mean whispers as in those used for live call monitoring/coaching. We use Callrail for numbers that forward to our RingCentral numbers for each of our different businesses. Example: Callrail #1 (Google) → RC Business A NumberCallrail #2 (Social Media) → RC Business A NumberCallrail #3 (Social Media) → RC Business B NumberI’ve messed with display settings for the call queues to display the proper information (with the help of the community already) but the issue now is that we are missing the whisper message once the call is forwarded to the RC Number. Since Callrail numbers #1 and #2 both forward to the Business A number, we are losing the ability to correctly attribute the lead to a source. I’ve spoken with Callrail, according to them the whisper message is still being played. That would indicate that the whisper message is playing before the scheduler ca

Hi there,I’m trying to work with the RingCentral API for Call Control and have the following snippet of code:answer_path = (f"/restapi/v1.0/account/~/telephony/sessions/{session_id}/parties/{party_id}/answer")answer_body = {"deviceId": RC_DEVICE_ID}ans_resp = platform_rc.post(answer_path, answer_body)Unfortunately, I get an HTTP403 error with the message TAS-106 “Operation is not allowed”.  I made sure that I have Call Control selected in my Application Scopes and that the JWT I created included that scope. Does anyone have any thoughts on how I can get to the bottom of this issue?  Are there other tests I can run or settings to check? Thank you, Jeremy.

I have an extension that cannot accept transfers or calls from myself or other extensions.  How do I fix it?

I need to unbind MAC address from my Frontier/Ring Central account and transfer it to my active Ring Central account service.

How can we send a message to more than 10 people at a time? There are times that we need to send the same message 300 times. 

Hi, we have set up a call queue with several agents. Even if an agent answers a call, the other agents in the queue show the same call as missed. Is there a setting that can be activated so all of the call queue agents show the call as answered?

How do I stop getting Ring Central calls when I'm not working? I've tried putting my phone on "do not disturb”, turning Ring Central notifications off in my phone settings, and creating focus groups on my iPhone to not have Ring Central notifications come on. Nothing works what do I do?? 

Is there a way to filter out deleted users from the Adoption & Usage Report?

With other systems, I was able to leave instructions on my outgoing voicemail “For more immediate assistance, dial # (or a number) to be transferred to the receptionist”.  Can you incoming callers transfer themselves to another extension when they get my voicemail?

I have a production app working and it can send outgoing sms messages form all my numbers properly, except from my main company number. I have search around the forum and found several references that state that you have to use the operator extension that is defined in your IVR - which I am doing. But i am still getting the "Phone number doesn't belong to extension" error message returned.Is this a possible problem with Multilevel-IVR? or does anyone know of a possible other issue that I may be missing.

 is it possible to make the sender's phone number dynamic when sending SMS messages? And sending SMS to more than 1 person in a group chat.

I have a client who has a finalized Jack Henry / SymXchange API but I need a POC at RC to assist with the final authentication into their account.  Is there a POC for them to reach out to?

We have recently run into an issue where we needed access to a call that was older than what is available to view in the Ring Central Admin application. Is there a way for us to use this developer console with our internal IT team to query for the daily recorded calls and download those files to store locally? 

I currently can only add one extension under the “Deliver faxes to” section in from our main fax number. I need to add more than one user to be able to receive mainline faxes. Whats the best way forward for this?   

Hi im new to using ring central, we are planning to us this platform to be able to call US numbers, what are our option if in case we dont have US numbers/ US based credit cards ? for creating new account?

I am having the hardest time with what seems like a very simple API call.I am referencing the following documentation and was hoping someone could provide clarityhttps://developers.ringcentral.com/engage/voice/guide/dialing/active-calls/quick-startAll I am looking to do is pull a json on all the active calls for a campaign. I have the node sdk installed and the environmental variables set with my app.The culprit is likely the account ID, what is that and where do I find it?I have tried using ~ and it does not work. I get a 404 not found status.