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Badly in need to help with TCR Registration. We’ve been at this since October and so far we keep getting denied, with reasons most of the time not in the list of errors so we don’t know what to do. Here’s the recent one:Explanation: Rejection Code 3106: Invalid Campaign Description - Either a phone number or link was found in the sample messages, but the associated embedding field was not set to true.

I have tried to access the API to no avail and this is getting extremely frustrating now.We have RingSense licenses, user’s are set to record conversations and produce transcripts.I can successfully authenticate to the /insights API:https://platform.ringcentral.com/ai/ringsense/v1/public/accounts/~/domains/pbx/records/3129356…./insightsERROR: {    "errorCode": "InsufficientPermissions",    "message": "In order to call this API endpoint, application needs to have [RingSense] permission",    "errors": [        {            "errorCode": "CMN-401",            "message": "In order to call this API endpoint, application needs to have [RingSense] permission",            "permissionName": "RingSense"        }    ],

I am looking for an answer more recent than those I see from 1, 2 and 3 years ago, where they give directions that no longer appear to apply.Where do I find the setting that enables me to change the audible ring on my desktop phone from only 1 ring? I have looked all over the Settings (both desktop and mobile app) and don’t see how to do this.Under Settings/Phone/Incoming call rules/Work hours/Ring settings/Ring in order I have my desktop phone set to ring first, and I have it set to 6 rings. But it is only audibly ringing once on the desktop phone, making it hard to hear and catch.Please help!

Hi RingCentral Communities, Issue : Your Edition does not support for salesforce Integration. please contact your account representative to upgrade your ringcentral edition Steps followed : 1.Logged into RingCentral App Installed RingCentral for salesforce in Developer edition as well as Sandbox. Completed the whole step up of RingCentral App in Salesforce or (as mention in step 2) When i click on the RingCentral Utility - I am facing issue - The Issue as I mention in the Issue column. Could anyone help me how to solve this issue.   Screenshot of the Issue  

Est-il possible de couper les appels entrants automatiquement lorsque le statut est en "en réunion" ?Le lien avec le compte Google permet de faire apparaître un statut en réunion mais les appels apparaissent lorsque l’on est en réunion ou en rendez vous.

Hi,Can someone please explain how do some companies utilizing RingCentral are able to:Text from the main company number under different company representativesIn other words, I call the company, John picks up a call and tells me my phone sms history between someone else I txted with through their main company line.Or I speak with Jessica and she says I will send you a + sign just reply to it and she sends a txt message through their main phone company again.When I speak with RingCentral customer support they say it is impossible for multiple users to share texting feature from the same company phone line that when users text they txt or receive txts to their direct lines.Anyone? :),Hi,I am trying to figure out how to set it up so that our RC users can all text as if from the main company number and be able to reply back and browse through any txt history wi

We originally imported all our users via SCIM about 12 months ago.Is there a way to update the user information showing in RingCentral (ie Job Title)?If not, can we switch the integration off and gain the ability to edit the user information.*note* we have approx 1400 users 

Is there a way to automate emailing an address summary/notes of all calls? Like what you do with missed voicemails. 

I am working on call queue setup automation. Custom answering rule API seems to be the great fit for my needs, but the problem is I can not disable queue introduction speech programmatically. No matter what I send in greetings list of my rule, the Call Queue Greeting checkbox is always checked by default. It sucks that I would need to go and uncheck this one for every queue that I am creating while everything else can be automated.This is the request body that I send:{"enabled":true,"type":"Custom","name":"Restaurant Olive queue business hours answering rule","schedule":{"weeklyRanges":{"monday":[{"from":"12:00","to":"15:00"},{"from":"18:00","to":"21:00"}],"tuesday":[{"from":"12:00","to":"15:00"},{"from":"18:00","to":"21:00"}],"wednesday":[{"from":"12:00","to":"15:00"},{"from":"18:00","to":"21:00"}],"thursday":[{"from":"12:00","to":"15:00"},{"from":"18:00","to":"21:00"}],"friday":[{"from":"12:00","to":"15:

We previously had a different phone company and recently switched to RingCentral in January, which now seems like a huge mistake. We had no issues with our TCR registry with our previous phone company, but since switching, we have had to resubmit our application twice. We even had our website designer update all of our website’s contact forms to ensure compliance.Texting is a crucial part of our business, and now we are locked into a year-long contract with a phone company that we can’t even use, which is severely inhibiting our operations. My patients are unable to reach me via text like they are normally used to and have began to think that we are ignoring them due to the extended time it has taken for this to get processed. Can anyone please provide insight or help on how to resolve this? We last resubmitted on February 18th. We know that, per RingCentral, the process can take 20–30 days, but that seems excessive, considering our last phone company completed our registrati

Just a general question, after multiple times of rejection the TCR Registration is now approved however. At the very end  at the SMS registration fee’s it says “Automated SMS (APIs, workflow builder, third party apps) not allowed.”, for reference the campaign is Conversations (Between Employees) & Conversations (External), does that mean we cannot send automated messages even if we have a campaign for EXTERAL detailing that “We will use SMS to schedule consultations, send appointment reminders, confirm project details, provide updates, and follow up on ongoing projects.”? How should we go about this?After multiple rejections and on top of that another fee will be charged to the account if we submit another one.

Our users keep getting kicked out of Ring CX. Is there an outage?

Hi all,How do I disable voicemail in call queues ?For a user no problem, it's easy to change for just an annoucement but i don't find that for the call queues...

 Hello RC Community,Reaching out after months of zero success support ticket and escalation.There is something happening in the past few months and I can’t be the only one.In a nutshell: i am the super-admin and designated operator “0” extension previously (10+ yrs), no problem sending/receiving SMS from company main #, across all platformsToday: I am still super admin. still operator assigned, but…on mobile/iPad (iOS 18/iPadOS), i am unable to use the company main # to send SMS i am restricted to using direct extension/additional assigned numbers  inbound SMS to main number -> view access only on mobile apps cannot reply (unless i start a new chat from one of the other numbers) the mobile apps do not respect the “outbound caller ID” rules per user/extension on web/desktop app, the previous functionality hasn’t changed.

I have had an ongoing issue for 3 weeks now, where my Company Main Number can no longer send outbound SMS texts. My direct lines still work, but I need the Main Number to be active. The Main number can still receive texts from clients but we can not send out. I have had several calls with Support and every answer I get is that my case has been escalated and someone from Tier 3 is working on it. The most common answer given to me is that there is a bug in my account where my number gets blocked after a certain amount of texts sent out. I also received a message that my texts are violating phishing traffic content policies from RingCentral but our content has not changed from 2018 when we first started using the service.RingCentral are able to unblock the number, but it's inevitable that it gets blocked again after a day of use. Has anyone experienced the same issue and know how I can fix it? Or is there a phone number and extension to a department that I can s

Every time I am on the phone using my Voyageur headset with the RingCentral desktop app and another call comes in my current call gets automatically put on hold. It happens after maybe the 2nd or 3rd ring.

What is the difference between call interaction and call segment?

I have a phone number that I use for voice and texting and it goes through RingCentral. I use MyCase case management software and there is an option to use Twilio for text communications. I’m told that I can reprogram the texts sent to my number to forward to the Twilio number. How involved is that process? How long does it take to set things up? Is it something that the customer does, or do we go to our RingCentral rep (Spectrum) to do all that? 

I am looking for a little advice on how to setup a team “A” comprised of all my users that will allow them to request help by typing in a keyword. When the keyword appears in the Team “A” chat, it will send a message to the proper team “B” with the user’s name and message. It wouldn’t be very efficient for the team to have to monitor the entire team “A” chat. I thought that using the @mentions was supposed to send the message to the specified person only, but it only highlights their name… Not very useful. Any help would be greatly appreciated.

RC EX platform recording inbound/outbound anyway to mask or mute by the user?

I am on the newest version of the RingCentral RCM and am having this error come up when logging calls.

Good afternoon,Recently migrated to RingCentral and users have begun to download both the RingCentral Desktop App and Mobile Apps but there are discrepancies between their views. I can’t find any obvious differences in roles, licenses, etc between the users that would explain the discrepancy. Screenshots below are the user’s RC desktop view versus mine. On the left hand side, they are missing the phone/text/fax options. It’s the same on the mobile app, they are missing phone/text options compared to my own. If anyone’s had this issue before or can explain what the issue is that would be great. Thanks!

I’m on a Mac using the desktop application from RingCentral. I’m using the scan to fax feature using a brother multifunction scanner. The function to scan and fax works well however the recipients receive an extremely poor quality image. My suspicion is that the resolution is low, and this option cannot be altered in any of the settings on the RingCentral app. 

Has anyone found out how to fix the quality of outgoing faxes? I am faxing scanned pdf files and when I send it there is no problem. When I open the confirmation saying it was sent and hit the view button, it is grainy with black dots all over and hard to read. Any suggestions?

I blocked a guest, and our entire thread was deleted. I need to get it back. How do I do that?