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[{'type': 'ServerNotification', 'messageId': 'xxxxxx', 'status': 200, 'headers': {'RCRequestId': 'xxxxxxx'}}, {'uuid': 'xxxxx', 'event': '/restapi/v1.0/account/xxxxxx/extension/xxxxxx/telephony/sessions', 'timestamp': '2025-01-29T14:17:14.428Z', 'subscriptionId': 'xxxxxx-xxxx-xxxx-a9f4-xxxxxx', 'ownerId': '63047761004', 'body': {'sequence': 3, 'sessionId': 'xxxxxx', 'telephonySessionId': 's-xxxxx', 'serverId': '10.13.121.172.TAM', 'eventTime': '2025-01-29T14:17:14.308Z', 'parties': [{'accountId': 'xxxxx', 'extensionId': 'xxxx', 'id': 'p-xxxxx-1', 'direction': 'Outbound', 'to': {'phoneNumber': '+xxxxxx'}, 'from': {'phoneNumber': '+xxxxxx', 'name': 'xxx xxxx', 'extensionId': 'xxxxx', 'deviceId': 'xx'}, 'status': {'code': 'Answered', 'rcc': False}, 'park': {}, 'missedCall': False, 'standAlone': False, 'muted': False}], 'origin': {'type': 'CallOut'}}}]Another event with the same status but recordings field added [{'type': 'ServerNotification', 'messageId': 'xxxx', 'status': 200, 'headers':

We want to keep our business numbers with Ring Central for voice but we also text with customers from our business number. Because we have several different businesses and because there's no easy way to tell which number a customer has 'texted' within the glip/rc phone interface - it doesn't work well for us. We'd much rather have texts go into our team inbox platform (FrontApp). We can do this using twilio but they were unsure if, when going through the verification process, if Ring Central would allow Twilio to handle the SMS portion while keeping the number for voice.

I want to update multiple contact in my custom web application using api..which api can be called? Any sample example available?

The recent RingCentral App domain upgrade, has us in a situation where we're having to touch each machine that has the older version of RingCentral installed.The MSI doesn't have the "check for updates" option. The EXE isn't supported for scripted installs or GPO's or SCCM or Intune because those run exe file on behalf of system users w/ elevated permissions.Running the EXE on a machine will not uninstall the currently installed RC App from an MSI install.Is there a utility or a way for us to uninstall all RingCentral apps no matter the version before installing the newest EXE install ?

Our phone system is completely offline. No email from RingCentral, just the following message on service status. I am unable to contact customer support because their phones and chat are also down.  Has this ever happened to anyone before? If so, how long were they down? This is completely unacceptable.   Incident status updatesJanuary 22, 2025 13:58:45 ESTRingCentral Contact Center teams continue work to isolate the issue. No workaround has been identified at this time, but efforts are ongoing. The next update will be provided when a significant change in status occurs. If you are experiencing this issue, please reach out to customer care.January 22, 2025 12:10:19 ESTRingCentral Contact Center teams are working to isolate the issue and have attempted several troubleshooting methods. No workaround has been identified at this time, but efforts are ongoing. The next update will be provided in 2 hours or when a significant change in status occurs.January 22, 2025 11:41:30 ESTA portion of

Ringcentral is not as redundant as they said they are.  There is no way to put a message on your main lines for an outage. There is no way to forward numbers to a cell phone or to another call que system outside of RingCentral.   When major downtime - calls to ringcentral support is down as well since they are on the same system. Major lack of communication other than will let you know something in an hour over and over.

This is very specific, but we are unable to make calls out to the 657 area code.  At our end calls ring once and seem to drop.  Customers are seeing the call.  We can receive calls.  We have checked other area codes and have no issues with calling out.  Is this a RingCentral issue?

the dial button is gray and the error is- Sorry, something is wrong on our end, so calling is temporarily unavailable. Please try again later. been using wifi and lan connection but can't make outgoing calls. I can make calls using data connection on my mac and windows and can also make calls on mobile ios app using wifi. please help. Thanks!

I am trying to schedule a custom report template to send every day, but am not given the option of the custom report template.   (It is an SLA report showing enqueue times)     Since I cannot get the data same day which is absolutely moronic, I need it first thing the next day.   Am I missing something or are we not allowed to schedule custom reports?

FAX Can we customize fax notifications to: Only receive a fax notification status when there is a failed fax?We send more than 50-80 faxes per day and keep getting notification on email for each successfully sent fax. We will like to customize it to only receive a notification status for failed fax so we can resend it.

The length of this outage is now well beyond what even the most loyal of customers would tolerate.  The fact that your upper management has not published an official explanation / apology / expectation of repair time to your user base is absolutely ridiculous.  If you don’t want to experience a mass exodus of customers when this current issue is resolved you best speak up now.

Hello,We are setting up Ring Central and have a main site with a main phone number and our first ‘sub site’.  We don’t have a phone number for this site and want to1.) Assign a temporary main number to this sub site2.) Then port in our existing main number to replace this temporary numberUnfortunately, going thru all the tutorials, Google searches, etc. hasn’t really helped to sort out how to do this.Thanks in advance for any help!Eric

Hi guys,We can't make any outgoing calls in ringcentral. When trying to call, it says the following: "Sorry, something is wrong on our end, so calling is temporarily unavailable. Please try again later."The issue only happened today, and first time we encountered this type of issue. We also raised a support ticket via the ringcentral app as well. Screenshot attached. Any advise?

Each time I go over 100,000 usage minutes in a new UNLIMITED fax account (have been advised to close & open accounts due to this issue before), the system automatically starts sending me emails saying "Important Service Notice - Calling Credit - ZERO Balance" and trying to charge my credit card.The support folks are kind enough to offer to reimburse these charges as they occur, but the problem is they keep charging more and more with each bunch of faxes (since it's already over 100,000 minutes) and doesn't stop, needing me to jump through hoops each time to call, explain, convince, and ward off irrelevant justification attempts by several staff for being billed (you must be faxing international, you must be faxing toll-free numbers, etc, which are all irrelevant) before finally I am told it will be reimbursed and won't happen again (but it does).It would be SO MUCH NICER if you could only please program your system to not get triggered to bill us to begin with

Hi,I have a Cisco 191 ATA box. Can't seem to find anyone at ring central who has even heard of these let alone help me configure it.Can anyone help me please? I have entered in the SIP information, left the Profile Rule empty but i still get,Provisioning Profile:https://activate.cisco.com:443/software/edos/callhome/rc?id=748FC2E88E1A:FVH27120MSJ:ATA191-MPP&sw=11-1-0MSR3-9Provisioning Status:FailedProvisioning Failure Reason:Zero file size

Looking for a way to gather important information on sales calls discussing where the prospect found us and other marketing info and would like to search all the transcripts from those calls. Should be an easy task, but I don’t see a way to do that.Ideally we would be able to search the patterns of discussions, looking for objections, as to why we won or lost deals. 

I removed a user from a site, but the analytics report still pull their data (it should only have been pulling data for that specific site) is this an actual issue or is there a certain amount of time it takes for the users to be off the report?

We just got our SMS approval on our acct today but I am not able to receive texts from the main line only my direct line. And I am only able to send texts from my direct line. Is there a setting to click that will give me access to both lines for texting? As of now, I am able to change my caller ID back and forth, just need the same for SMS. 

What is my annual subscription fee

I feel like the uptime history on https://status.ringcentral.com/ is misleading. The outage on 1/22 affected users in the Americas region for multiple hours, but you are still reporting a 99.9998% uptime. This is misleading to people that use Ring Central for phone service and could be deceptive for anyone that would be looking to use RingCentral for UCaaS. Can this be also be separated for the different regions and also include the global statistic?

 We would like to get the following enhancements to our current call handling system: Caller Option Indication: When a client calls our main line and selects options 1, 2, 9, or 0 from the automated menu, we would like the system to clearly indicate to the receiving agent which option the caller selected. This information would be invaluable in understanding the reason for the call and streamlining our response. RingCentral Call Identification: Currently, when a call is forwarded to an external number from RingCentral, it only appears as a forwarded call without any indication of its origin. We request that the system clearly identify incoming calls as originating from RingCentral, including the specific extension or source. This would help us better manage internal calls and improve overall call handling efficiency.

Company has an existing eFax account used by a small number of remote employees for sending/receiving non sensitive information.    I did a test fax from that number to our RingCentral fax line and when it comes into the RingCentral fax it shows a random phone number.   I did two tests and both times it came through with a different random number.    Just curious why it is doing this and not showing the actual eFax number?  

How do I update the RingSense for CX licenses?  I can do it via inventory for our RingEX licenses, but not CX.  We have several CX users who had their agent licenses removed, but they are still showing up in our list of RingSense users.  They don’t have a RingSense license for EX or CX so shouldn’t be showing on the list at all.  The only thing I can think is that their RingSense for CX license is still active.

In order to work remotely and use RingCentral, must you lug the physical phone around with you in order to receive calls? 

When attempting to make an outgoing call, all i get is “bad SDP” message on the phone.  how do i fix this.  I can still receive incoming calls and make internal calls to other extensions. I have a Yealink T43U phone.