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Ring Central arbitrarily changes my plan from the RingCentral Fax750 plan to the RingCentral Fax1500 plan without any input from me. My history shows I use about 15-20 fax pages a year. When I received my one e-mail notice I looked on Ring Central's website and there is no RingCentral Fax750 plan shown. Now when I log in I can see there is a change I could have done to the RingCentral Fax750 but is it too late since it was charged and no refund is available (I can get a credit but no refund). I cannot believe how unethical this feels. Yes, there was a notice, but a change should not be made if the same plan is still available. An easy way to get another $64 from each user without any benefit provided.

Is there an API to control the Rooms app? Like to start/stop meetings, start sharing or whiteboard, giving the same controls as the in room tablet interface?Thanks

Currently, our company has two Salesforce licenses (1 salesforce org) and 2 Ring central accounts. Currently, if one person logs in RC using their credentials, the same RC account also gets logged in for the other Salesforce user.How can each Salesforce user login into their own RC account?

Hi everyone;I have one question about authentication from backend to sandbox appWhen we authentication from backend dou we need sandbox account?Why we don't authenticate normal account with known username and password?

Hi, I want to integrate all of our bitbuckets teams repository to RingCentral so I can monitor who's committing on our bitbucket or not. But when I try to integrate, The list shows all of my private repositories. How can I integrate all of our team's projects?. Thank you

Currently our system is set through IVR to dispatch automated text messages when certain departments are closed. We are doing this by integrating a user extension assigned to a line on phone wagon.For example... customer wants to junk their car for a fixed price of $200 and can submit their information with a link thats dispatched through text. Customer presses 1 and that user is and extension that rings a line on Phonewagon. The phone wagon extension does not answer but is instructed to dispatch a predefined text to that customer allowing them to submit their information and dispatching the job.Recent changes now charge us $59.95 for each text extension we have. This is ridiculous especially that Ringcentral has text messaging capabilities. So my question is, can you administratively set a user setting to reply with a message only when that extension does not answer? My phone bill has pratically doubled from $600 to $1100 overnight and we may

It seems that there is no way to accept queue calls on the glip version of the RingCentral app. This would be very helpful especially to those who work on remote desktops.Is this expected to be a feature anytime soon? Having to go into multiple apps to use one feature is not really that efficeint.

I have created subscription using webhook for missed call. This webhook works sometime and sometime it does not work.

We were testing fax api and were getting issue in sending fax. sometime its getting failed.My query is can we configure fax retry in the api config and how many time retry can be configured there?

We are searching for an API that can define the role of a user if a user is there.But no reference on API for modifying role is there

I have the Ring Central Meetings app installed, and I have the plug in for Outlook, but lately it hasn't been working. I tried uninstalling and reinstalling the app. Now when I try scheduling a meeting, the meeting will not populate at all in the Outlook appointment. I get an error message that says I need to install the "Ring Meetings for Meetings" app. Literally that error with meetings twice. What can that mean and how do I resolve that?

We have multiple extension we are working with.We want to list all the details of all the extension under the account. What is the best way to do that?

I am trying ringCentral sdk to call apis. I sometime get rate limit response and I want to get the X-Rate limit header value.Can someone help me?Thanks in advance

We are testing sms API and getting following error "errorCode": "CMN-419", "message": "In order to call this API endpoint for another extension, user needs to have [OutboundSMS] permission granted with extended scope", "permissionsName": "OutboundSMS"Please suggest

I am calling sendsms api and getting TokenInvalid OAU-149 error although I am passing token{    "errorCode": "TokenInvalid",    "message": "Invalid token",    "errors": [        {            "errorCode": "OAU-149",            "message": "Invalid token"        }    ]}Any reason why am I getting this?

I have 4 desk phones. I can make outgoing calls to mobile and landline numbers.The problem I have is when I try and call my main number or a direct number I am prompted with the greeting but none of the desk phones ring.I get the "Please hold while i try and connect you" message and music.Then after about 30 seconds it goes to voicemail.What have I done wrong?

When calling out my users do not have enough time to dial. How do I correct that?

I would like the ability to add a fax number as a favorite, and perhaps a faxing icon to be able to 1-click that favorite and open the faxing window on the desktop app.

I have an app that receives webhook notifications. Depending on the nature of the notification, it then calls the call-sync or message-sync. However, if I make that request too quickly after receiving the notification I get a "request rate exceeded" message.The request happens during a scheduled event. It checks to see if any users need syncing and then syncs them.I can control the scheduled event. If I purposely make it wait a few seconds after receiving the notification. It works every time. If I allow it to be called immediately after the notification I get the error message every time.Is this supposed to be working this way? I can't find any documentation about it.

Can you tell me before I try and experiment with the desktop app installing it on a windows terminal server. Most of my clients use a terminal server for their employees to log into and work rather than using their own PC/desktop environment.The only post I have been able to find has never been answered or replied to. In the "Cloud" world we now live in, I can't believe that it has not been done or there is no info about it.Please at least respond,,,Thank you

How do I transfer my number FROM RingCentral and time frame it takes? Frustrated about missing revenue calls and Support not helpful

In Canada. When making outbound calls we off and on are getting a message of "Im sorry, theres been an internal error. You will be disconnected now. Goodbye" I see there was an update last night from the status on the help page but have no prompts or ability to update on the RC Phone app. Is this an overall issue effecting all clients or is there a fix?

I am nearing the end of my trial period and I have decided that, although lacking, it doesn't pay to start using the separate phone and meeting apps if they will soon be discontinued. So, if I stay with RC, I am just going to use the Universal Glip apps on my Android and Windows 10 PC and wait for the additional features to be ported over.I currently use MS Teams for team messaging but would probably switch to Glip just to have everything in one place. Glip is definitely INFERIOR to MS Teams in several areas:1) Presence - MS Teams makes a distinction if someone is idle (yellow) vs. offline (gray). Glip doesn't.2) E-Mail Notifications - MS Teams seems smarter about when I am idle and will therefore send me e-mails more accurately for missed messages. I often don't get e-mails when I miss a Glip message - even after the programmed 15 minutes.3) Your status is not shown in the system tray icon.

All my faxes are failing - they have been for a few days and I cannot seem to get anyone from Ringcentral on the phone or on chat?

What changed? I could not start or join a meeting via URL today until I closed the old desktop app and quit the new app. Very frustrating and had to use a free zoom meeting to deal with a client earlier until I ambled around to a work around.