Ask The Community

Looking for a way to gather important information on sales calls discussing where the prospect found us and other marketing info and would like to search all the transcripts from those calls. Should be an easy task, but I don’t see a way to do that.Ideally we would be able to search the patterns of discussions, looking for objections, as to why we won or lost deals. 

I removed a user from a site, but the analytics report still pull their data (it should only have been pulling data for that specific site) is this an actual issue or is there a certain amount of time it takes for the users to be off the report?

We just got our SMS approval on our acct today but I am not able to receive texts from the main line only my direct line. And I am only able to send texts from my direct line. Is there a setting to click that will give me access to both lines for texting? As of now, I am able to change my caller ID back and forth, just need the same for SMS. 

What is my annual subscription fee

I feel like the uptime history on https://status.ringcentral.com/ is misleading. The outage on 1/22 affected users in the Americas region for multiple hours, but you are still reporting a 99.9998% uptime. This is misleading to people that use Ring Central for phone service and could be deceptive for anyone that would be looking to use RingCentral for UCaaS. Can this be also be separated for the different regions and also include the global statistic?

 We would like to get the following enhancements to our current call handling system: Caller Option Indication: When a client calls our main line and selects options 1, 2, 9, or 0 from the automated menu, we would like the system to clearly indicate to the receiving agent which option the caller selected. This information would be invaluable in understanding the reason for the call and streamlining our response. RingCentral Call Identification: Currently, when a call is forwarded to an external number from RingCentral, it only appears as a forwarded call without any indication of its origin. We request that the system clearly identify incoming calls as originating from RingCentral, including the specific extension or source. This would help us better manage internal calls and improve overall call handling efficiency.

Company has an existing eFax account used by a small number of remote employees for sending/receiving non sensitive information.    I did a test fax from that number to our RingCentral fax line and when it comes into the RingCentral fax it shows a random phone number.   I did two tests and both times it came through with a different random number.    Just curious why it is doing this and not showing the actual eFax number?  

How do I update the RingSense for CX licenses?  I can do it via inventory for our RingEX licenses, but not CX.  We have several CX users who had their agent licenses removed, but they are still showing up in our list of RingSense users.  They don’t have a RingSense license for EX or CX so shouldn’t be showing on the list at all.  The only thing I can think is that their RingSense for CX license is still active.

In order to work remotely and use RingCentral, must you lug the physical phone around with you in order to receive calls? 

When attempting to make an outgoing call, all i get is “bad SDP” message on the phone.  how do i fix this.  I can still receive incoming calls and make internal calls to other extensions. I have a Yealink T43U phone.

I’m trying to find out who our account manager is. Can you kindly help? I tired sending an email to CommunitySupport@ringcentral.com to ask and it was returned undeliverable.  I’m looking to see what AI assistant features you provide and get pricing for it. 

I have been trying to port numbers out of Ring Central to our new SIP service for several weeks now. I have provided the correct information as provided to me by Ring Central techs whom I spoke to on the phone after the first port out rejection. The Ring Central techs could not even tell me WHY the porting requests were being denied. I have been in the IT and telecom field for over 50 years and this is by far the most problems i have ever had completing a port out. I am trying one more time and if it is rejected again, I will be filing a formal complaint with both the California Public Utilities Commission (CPUC) and the Federal Communications Commission (FCC)I suggest other Ring Central customers having difficulties porting numbers out do the same.

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Is there a way for people working in a Call Center Queue to be able to view how many calls are currently waiting to be unaswered/handled? 

I have at least 3 users now, for whom calls ring their iPhone very briefly, then immediately disconnect. Both queue calls and direct calls to their extension behave the same way. This is very frustrating.

I haven’t seen any explanation as to why Ring Central‘s customers were not notified of the outage. We all had to discover the problem on our own. It’s been 24 hours and we’ve never received a single email or any communication from Ring Central with any explanation or updates. We’ve had to go looking for our own answers and I don’t think that’s acceptable.

I have seen multiple people on here complaining that TCR registration was never successful with Ring central for whatever reason. We submitted TCR registration originally in October. Constant denials, even after getting reps on the phone with web developers to make sure every line and word was identical to what we were told on the phone. It has been under review for 2 months now, no progress. Spoke on the phone, yet another new rep saying to change something. Almost as if Ring Central does not want you to register for texting and keeps doing fraud to always have a reason to deny you or prolong the process.  TCR registration with another company was done in 2 days before moving my services to Ring central. Might need to switch companies.Any advice from someone that has successfully completed the TCR Registration?

Incident status updatesJanuary 22, 2025 22:59:31 ESTRingCentral Operations teams have implemented a fix and internal metrics are suggesting service restoration. Teams will continue to monitor for stability throughout the night into the next business day. Please monitor this site for additional updates, which will be shared in the morning of January 23rd or when a significant change in status occurs.

I have been out of service since 13:45 today as I’m sure most of you all are.  You can’t get through to tech support.  You can’t open a case online. And you get the SAME update 3 hours in a row! I’m supposed to be migrating my entire community over to Ring within the next 6 weeks.  This is NOT a good way to start this off.  There MUST be better communications here!  

How long is the RingCentral Service outage going to last? It's been over 1 hour! We have a service business. We are getting destroyed right now!!!!

 I am not able to get through to RC Support seeing as not ever their CS number is going through.. I have tried the live chat and that does not work either. Anyone know how I can get in contact with support?

2:24PM PST: Going on 4 hours of total service disruption, complete outage!  RingCentral, you are destroying my service business!  Total chaos in our offices today.  Worst experience with RingCentral in the last 10 years since we’ve been with them!

We are not able to receive any incoming calls.  The phone number just rings busy. 

the status page of this current outage says we should contact Ring Central Support and let them know that we are experiencing this outage. Is that necessary or will the issue resolve automatically. The hold time is over an hour. Don’t want to clog up their customer support line unnecessarily.

I understand Ringcentral has an outage in the Americas. And it’s also affecting the contact center. Does anyone have another method to reach out to these guys? Their chats are down, their phone are down, & opening a ticket regarding the issue is down. There is no way of reaching out to these guys. Does someone have an email that can be used to address this issue?