Ask The Community

It appears that the “List Video Meetings” API call is user-oriented. Is there a way to submit this across the Enterprise? The idea is to collect all Video Meetings, then Notes and other components for the meetings for an Organization, or RingCentral account. This is beyond the “List Account Recordings” as it needs to apply to meetings that have not necessarily been “recorded”. 

A user asked me this. I am not sure if we are speaking the same terms, but he asked, “If I initiate a Ring video meeting, can I make someone else the presenter?” I can’t find anything related to this. He did state that you can do this in Teams.

Hi,We have recently received a number of spam calls from a specific country code +971. While I have blocked the numbers at the extension level, the issue persists—we are still receiving spam calls from the same numbers and new ones as well.For instance, I tested blocking my private number from my extension, and it worked. However, if my extension is part of a call queue that’s connected to an IVR, if someone calls to that IVR main number I still receive calls.We would like to block these calls for our main site number. I checked the RingCentral admin portal but couldn’t find any options to block calls at the country code level.Could you please guide us on how to block calls from an entire country code? This is a very urgent matter. I checked few articles but it didn't help in my case. Thank you for your support.

Where can I find our contract? 

When we turn on AI Notes, a voice prompt is triggered. However, if I add a third party to the lineDo the AI Notes remain engaged? Or do they need to be turned on again If the AI Note remain engaged, does the Added caller hear the “AI is taking notes” prompt? 

I’m struggling with creating a custom rule for a user on our account, and wondering if I’ve misunderstood how it works.The user’s extension was originally set up to play a non-voicemail announcement for all calls. The intention was to try and keep this user’s extension open for internal employees while not allowing inbound calls from outside to ring their phone or leave a message.To that end, I tried creating a custom rule on his extension that would allow callers within our company account to bypass this call routing and leave a voicemail message - adding each of our company users manually to the Callers field. Still, regardless of who calls him, all users still get the announcement without voicemail.I’ve also tried this on my own extension with similar results, so I am curious if there’s a piece I’m missing.

Read all I can find on this but no help found on this issue.Being a psychiatry practice, we can not allow public access to our private Electronic Medical Records (EMR) server.So my question is; how are we to complete the website section of the TCR?

 We’re having a problem with all of our users this  this afternoon where text messages are  Intermittently not sent. The screenshot attached. All of the users are existing users, no one new.  Our TCR campaign has been set up and working for some months -  Nothing has been changed. Problem occurs whether you’re using the app or the browser. Problem with curves for users logged in in entirely different areas. We have one in Minnesota, one in Houston. And one in New Zealand. All are having the same problem. problem occurs if the text. Is going to a single person, or is going to multiple recipients and is turned into an MMS by ring central. Problem occurs when the recipients are on various networks, and even ring central to ring central.

I’m enjoying the new templates for custom rules, which is saving me a lot of time applying 2025 holiday schedules to queues. 😎But a question: In step 2 (see below) when I set up call handling there’s a link to the Greeting & Hold Music. Is this greeting for use only when calls match the rule, or is this the same greeting used all the time?This would be a very awesome feature if it was unique to calls that match the rule………..  

I have been trying desperately to get my SMS working through the TCR Registration.  I have updated multiple times but apparently I am not doing it correctly.  Please someone help me. 

Are calls initiated by the softclient also recorded in the call history of the ip desk phone?

Hi comunity. I’m working to API for get information about rincx platform, however i recived the next issue to send the call API for obtain the data:API TO ASK DATA RESPONSE ON RINGCXCan you helpme to understand whats its the problem, when i send the API call for obtain information about RingEX, the response it’s correctly. API TO ASK DATA, REPSONSE ON RINGEXThanks.

Hi, I have 2 questions:My out-of-office autoreply is set.  My office hours are 8-5:30.  yet when i test it at 5pm, i get autoreply.  What am doing wrong?  yes, the time zone is set correctly in ring central. Is there a way to initiate conversation when User submits form on my website?  Record is written into my database? Facebook user fills out facebook form. Is there a zap that can be used to trigger sms?Thank you

 URI: "https://platform.ringcentral.com/restapi/v1.0/account/~/phone-number/{PhoneID}"Json: “{"usageType":"DirectNumber","extension":{"id":"{EXTID"},"type":"VoiceOnly"}”Method: PUTProvides me with a 200 success.uri         : https://platform.ringcentral.com/restapi/v1.0/account/{EXTID}/phone-number/{PhoneID}id          : {PhoneID}phoneNumber : {Phone Number}paymentType : Locallocation    : {Redacted}type        : FaxOnlyusageType   : DirectNumberextension   : @{uri=https://platform.ringcentral.com/restapi/v1.0/account/{EXTID}/extension/{ID}; id={ID}; extensionNumber={ext}}status      : Normallabel       : {Redacted}primary     : False“type” is never actually updated to anything. This must be a bug right?

Our business has been receiving a ton of robo calls from dead numbers over 25 in one day. I called customer service and a very nice young man recommended that I block the calls which I spent the better part of the afternoon doing, but I don't think this will help as all of calls are coming in from in invalid numbers. Is anyone else dealing with the same problem?

I’m switching a phone from one location to another. My problem is I can’t seem to change the Assigned type from a limited extension to a User phone. as well as change the name and extension.Has anyone else had this issue or done this same type of thing?

How to I block a customers phone number from being called by a memeber of my staff if the customer asks us to never call them again?   There has to be a way to put a customer on a Do Not Call list where if a memeber of my staff calls that number that it either automatically fails or gives them a message of some sort that it’s a blocked number.

Hello everyone.I work at an Auto Glass shop and my specific department relies HEAVILY on merged calls (3-way, our staff, our customer and an insurance agent). We already have an issue in which we as supervisors are unable to utilize the coaching, barge and whisper features once a call is merged and now the AI assistant seems to fail during a merged call. We are able to utilize during the initial call which is helpful in some ways, but once we conference it doesn’t work. Has anyone experienced this? Also, although some of our agents use the desktop app we do have some that use their desk phone which from what I can tell, the AI assistant is of no use, but does this depend on the way the calls are merged (desktop app vs desk phone?)I hope this makes sense and thank you ahead of time for any replies.

I added a new contact to Outlook, it showed up in RingCentral right away.  I added a FAX number to the Outlook contact, it is not syncing the change.  I hit the sync button several times before and after exiting RingCentral App, but still the fax number does not appear.  I tried to add it to the RingCentral / 365 phone book, but only have the choices as WORK (already used, will allow adding a second WORK number.  Home and Mobile are also options, Fax is not.  Trying to send a fax from the contact icon pulls the main WORK number. 

Hello,I use an oldish but fantastic Plantronics headset C052A connected with a APU-76 USB adapter, on my W11 PC. I also use a Jabra desktop speaker on the same PC, USB connected.Both work 100% perfectly in Teams and Zoom. I can switch between them during a call and they both work reliably, and the headset never skips a beat.In Ringcentral (Desktop: 23.2.21.7380 Windows (x64) 2023-05-18 07:03:19) the Jabra works 100% OK. The Plantronics headset keeps cutting out. This is random and generally lasts for a few seconds, then sound is re-established. In a 5 min call this happens 4 or 5 times. When it cuts out, the headset "clicks" and both incoming and outgoing sound are muted. There isn't a repeatable pattern to this. This also happens when the Jabra is disconnected.I have tried downloading and using the Plantronics hub software (https://www.poly.com/gb/en/support/downloads-apps/hub-desktop) but it's no better with or without this running and allowing Ringcentral to manage

Why have a “cancel service plan” button if I can’t do it online and have to call anyway?Is there a way to close an account without talking to retention?  The reason I’m leaving is because of poor customer service and forcing customers to talk to retention just makes already frustrated customers more frustrated. In my case I have already ported my numbers away and just want to close the account.  Related to that I have some questions.  If I’m closing the account why can’t representatives give me a final total balance (current and any past due amounts combined) to make the process as smooth as possible?  The rep I talked to said she could only tell me what my past due balance was for one month and not the total due.  Seems odd if I’m closing the account to not be able to generate a final amount due.  Doesn’t the forcing people to call violate the FTC’s “Click-to-Cancel” rule?  Is there a way to find the total amount due in the billing portal?

Hi comunty. I’m new in the development activities. Actually I work in the upload a new account RingCX process, however I don’t have idea about the process for  this.Can help me to undestand whats its the steps for create a new account in the system. 

I have set RingCentral ringtone to “High Gong” but for some reason it is playing “Phone Ring.” I am using the RingCentral App. I tried using the web-version but still have the same issue. I have tried every possible solution I can think of, including:Updated the Application Clear App data as well as Application data from the Storage Logged out of App and logged in only to the browser Browser used Chrome No any rules setup for the ring tone Selected Help and reported the issue to Ring  Central with the details

Hello,We recently deployed the CX digital platform using an email channel.  Shortly after that deployment, our IT department deployed ProofPoint email security and now our inbound emails are being blocked by ProofPoint.  The errors are relay errors coming from O365.  I understand there are numerous factors in play here but hoping someone may have run into the same CX Digital issue with ProofPoint or similar email security platform.  Thanks in advance,-Brian T.

I have a question for any users of RingSense. When you bring up the main screen (Interactions) and have the list of calls, can you click on a call and see the transcript for that call? I know you can search for calls and access the transcripts that way, but I have been getting very mixed messages from RingCentral about the ability to see a transcript for a call without doing a search first.Any feedback would be appreciated. Thanks.