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I have the following business problem: A customer wants to call us to speak, but is either international in which case it's expensive for them, or we want to do a screenshare or video call.One option could be to join a meeting (either RingCentral, Teams, etc). However, we don't know when they're going to call and don't want to leave an open meeting indefinitely. Also, it would be great to know from any device we're on when they join, with a notification.WhatsApp sort of accomplishes this, but that is tied to a personal #, and doesn't do screensharing. Is there a way that RingCentral can allow the user to call us from a web page (but not RingMe which just calls them on their phone), or that RingCentral Meeting can allow a personal meeting link whereby when the user joins it alerts us to join too?

Is there still not a way to see deleted text messages? The last time someone asked was in 2020. I called and the person I was spoke with kept insisting I could and trying to walk me through it, but what he was trying to get me to do did not make sense.

Is it possible to get a RingMe button to send a call to a call queue? The config screen seems to only allow user extensions and IVRs.https://support.ringcentral.com/article/How-to-setup-a-Ring-Me-button-on-my-page.html

On the RC App, contacts are sorted by FIRST name. There is no way to change sort order. This is nuts and has to be an error? I've called about this a few times and do not get very far. Can this be updated immediately as a critical fix and not wait for a standard build and quarterly update? To be clear, contacts should be sorted by LAST Name: Jane Doe should be listed in the D's and not the Js.

Issues using Einstein Conversation Insights (ECI) with RingCentral APIs

Hello,I am getting error during API of send message using the username : +13612607320Content: { "errorCode" : "FeatureNotAvailable", "message" : "The requested feature is not available", "errors" : [ { "errorCode" : "MSG-242", "message" : "The requested feature is not available" } ]}Please let me know, how to fix this issue.Thanks

Aren't there 500 minutes credits for each sandbox account each month ? But when I check it in my account, it is currently 0 and i didn't use any credits. Can anyone help me with this ? Do I need to buy credits just to test out the API ?

In our Salesforce workflow, we utilize click-to-dial functionality with RingCentral to initiate outbound calls. Our goal is to associate Activities/Tasks generated by RingCentral with specific Campaigns using a custom related field. For instance, when we make an outbound call on a Lead that is already associated with a Campaign, an Activity is automatically generated and linked to that Lead. In our use case it's possible to have more than one Campaign associated to a Lead, so we have to track that on the Activity level. We've explored the option of creating an Apex Trigger to manage this process. However, it appears that accessing Activity records using before insert or before update triggers is not possible. Has anyone successfully developed an Apex Trigger capable of updating fields on Activities created by RingCentral? Alternatively, has anyone discovered an alternative method for linking outbound call Activities to Campaigns?Also, has anyone found a way to

Can someone tell me how to add an adaptive card to a task? I set the attachment type to card as shown on the UI: https://developers.ringcentral.com/api-reference/Tasks/createTaskNew but it does not accept the CardID which has been returned from my POST: https://platform.ringcentral.com/team-messaging/v1/chats/$RINGCENTRAL_CHAT_ID/adaptive-cards"

Has anyone found a successful way to block robocalls? I'm getting 25 computer calls a day. From what I read, if you answer, it will hang up identifying you as an 'active' number, then to be sold for scamming. I have the call block option on, but it's not helping. I did register with the FCC, but don't think these computer calls will stop. I'm going crazy here!

Hello! We are new to RingCentral Analytics and want to know what the various data means. Some is obvious, but some is not so obvious. Is there a resource for these definitions? For example, "connected" is defined as a session. It was hard to nail down exactly the technical difference between a "connected" call and one that isn't "connected." Then there is "% Missed (w/VM)" - how is that calculated? Also, "average handle time" - does that average all the connected calls? etc. etc. etc. for every data type. There must be specs / definitions somewhere, right?We want to know what these data are... instead of making assumptions. It's a really stupid/simple type of question, but finding resources and answers for this have been very difficult!Any help is very much appreciated!!

Hello @Phong Vu! We need the SMS feature of our sandbox numbers enabled for testing and after testing the same number we have to convert it into prod. Our sandbox main phone number is: +13238432439

Is there a way to see if a user is online on a mobile device (via the Unify office phone app)? With the API ”List Extension Devices” I can only to see if the user is online on a non-mobile device.

I tried to call the CallLog api by passing it as a parameter. I receive incoming and outgoing results by passing a phone number as a parameter. But is there a way to retrieve the history of a list of phone numbers (around 250)? By avoiding making as many api calls as phone numbers...Thanks in advance.

My company has a need for outside users (non Ring Central numbers) to text a common number as a "help" line to speak with a technician. The problem I have is I need this to be setup similar to a shared inbox. Meaning, a text comes in, a number of defined technicians see it, first available responds. I would like the response to come from the "help line" number, not the individual number of the tech who responded. Is this possi

I'm utilizing the Analytics API https://analytics.ringcentral.com/business-analytics to retrieve aggregated call data, and I'm currently building a dashboard for my team. However, I'm encountering challenges in obtaining accurate data for the following metrics: Average Time to Abandoned(min), Nu

I have tried to delete a phone from a device:DELETE https://platform.devtest.ringcentral.com/restapi/v2/accounts/accountId/devices/deviceIdbut I got the error: "message": "The line can not be removed from the unassigned device.", "errorCode": "DEV-353"What does it mean? What is wrong here?Thanks

Greetings,We have a few queues set to "Simultaneous" distribution to queue members and about to switch them to "Longest Idle".I have read that longest idle time will reset when a queue member answers an inbound call or initiates an outbound call - any call (doesn't have to be related to the queue in any way).If a queue member with the longest idle time doesn't answer an offered call, do they remain the member with the longest idle time? Or does that event reset their idle time? I'm hoping the next inbound call is also offered to them first.We are using MVP only, not the Contact Center offering.Does anyone know if a queue member's idle time starts over when they refuse a call?Thank you,DeAnna

Hi, I have removed a former employee from our system along with call queues he was in. For some reason his name still appears the email notification despite being removed from the call queue. Is another step I need to do remove this person?

Hi, we just got set up with RingCentral and I'm finding out we have the wrong phones. We have 5 different businesses out of one office. I need a phone that can show the business names and when we have a call on that line, light up with that name (or next to it). We also need to be able to call out with each different business number so that it will show our business name on the other persons phones. Thank you

When downloading a call recording for MVP via the embedded app in Teams, how does the number in the title relate to the call?

Hihi! I'm trying to use JWT Authentication in what I think should be a simple C# script, but I'm having trouble getting my JWT to authorize and was hoping some of y'all lovely ppl might be able to help.DISCLAIMER: I'm totally new to the RingCentral API (and fairly new to programming in general), so please excuse any incorrect terminology and feel free to correct me on anything!I've (I think) set up my Visual Studio project correctly as described in RC's JWT Auth documentation here, but for some reason, when I try to authorize the JWT, Visual Studio throws me an error at line 17, telling me it "cannot convert from 'string' to 'Ring

I'm trying to determine if there's a way to create an IVR option that would automate sending an SMS to a caller. For example, "If you would like a link to request party information sent to your phone, press 1". In turn the system would either send an SMS to the phone number that's calling with the link or it would ask the caller to enter the 10 digit number they would like the link sent to. Does anyone know a way to do this?

Hi,I am currently managing the Winget Manifest for RingCentral and I have encountered an issue with the current method of distribution through a static, or vanity, URL https://app.ringcentral.com/download/RingCentral-x64.msi. This approach presents challenges for Winget's verification system, which relies on specific file hashes to ensure the integrity and authenticity of the software being installed. Whenever a new version is released and the file at the vanity URL is updated, the hash changes, which causes Winget installations to break until the new hash is verified and updated in the Winget repository.

RingCX-How do we allow only specific ANI's to call RingCX IVR queue number? Scripting?