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I made a Contact Group from the web portal (under "Personal" and "Create Group") however when switching back to the Desktop app and Phone apps, the Groups that were made is not being shown. How do I see the groups in the Contact tab?

Hi,I'm working off of this article. https://developers.ringcentral.com/guide/notifications/webhooks/quick-startand I get a /502 Bad Gateway error on my ngrok terminal and a 400 Bad Request on my Webhook-notification.js terminal.My code seems to be failing at this point in the subscribe_for_notification function.I also tried this tutorial and I get see a 400 Bad Request error but also a OAU-251 error instead. I error out during the login here. I've tried both basic auth and JWThttps://ringcentral-tutorials.github.io/a2p-sms-messaging-nodejs-demo/#23

I am a developer for an application where we want users to be able to send their contacts faxes. Currently, the way we have the integration with RingCentral built is that each customer needs to make their own RingCentral developer account, create their own private application in RingCentral, and then enter their own JWT token, client ID, and client secret into our application. This process is clearly too long and technical for an average user, so I was wondering how the process should work for integrating RingCentral into our application.After talking to a RingCentral rep, I was told that a correct step would be for us, the developers of our application, to make a public app in RingCentral that our users then utilize to send their faxes. Here is where I have some questions:1. If each RingCentral public app has its own client ID and secret that our application would use to communicate with it, do our customers even have to know of the client ID and secret at all?

Do we have to use same App ClientId for both sending SMS and webhook to receive webhook notifications

Please help me with the password-based authentication to get the token and refresh_token from which I will get the call recordings of the calls.Thanks

I need to include the average speed of answer in the Power BI Dashboard, and I'm using the Analytics API to pull data. Could you provide me with the formula for calculating the average speed of answer?

We purchased several international numbers to cover calls coming from Mexico, and now we would like to port one of them out to our new provider Alestra, in Mexico. When we attempt to create the porting letter, only the domestic numbers are listed. Is it possible to port out an international number?

Is there a way to add a reminder tone on a physical phone (Yealink T46U) for a park location before it recalls?

Hello, I am upgrading Ring-central api password flow to Authorization code flow, I have multiple extension where I were used password flow to get the call records , sending sms etc. but now I have to upgrade with Outh flow. So My question is how do I use Rincentral api use for multiple extension in on loop code? I know there is access tokent that needs to be refresh every hour to keep live but how do I manager for multiple extension in looping?Thanks

I am with Clean Slate Tax, users of RingCentral and we use texting more to reach our clients that we made it part of our sales process. Is there any way to get reports of users for the amount of texts sent, when, and so on? If there isn't, then is there a way to get reports of how many text each user sends? I would like to request that.

We have several main numbers to our locations that are setup as site numbers. For some reason customers will text these numbers. We are unable to respond via SMS to the customer from these numbers and more times than not we have no idea who they are trying to reach. What can be done to stop these texts and ultimately stop the billing associated with them?

How can I produce a report that shows me which tags/dispositions are being used by my agents during their calls?

I find hard to believe that the mobile or desktop app wont allow me to attach a PDF. That is the most basic attachment needed for most businesses. Is there a workaround for this issue?

Hi, I'm new to RC. Created our account today and synced our Microsoft 365 contacts but it brings hidden GAL accounts as well as disabled and guests. How can this be managed? looked at the admin portal and did not find a way to filter it. Tried to open a case but it says I don't have the correct admin rights even when I'm super admin.

Hello!Is it possible to add custom fields to a fax cover page? I know that there are pre-selected fields that can populate, such as "{Notes}" and "{Recipient Name}". But if I want to make a new variable, such as "{Subject}", is that possible? I haven't had any luck digging through Ring Central's previous questions. Thank you!

how do I sort contacts by last name

I am trying to update the phone number of an existing “Unify Office for Desktop” device with a phone number from the inventory with the following code and it gives me: "errorCode" : "ORD-104", "message" : "Hot desking device ordering is not available for current account" $body = array( 'phoneLines' => array(

Hi, I am using @ringcentral/sdk in nextjs project and We have ringcentral widget from where we call people. Now, I want to transfer call to another number using API.I am using this transfer API:https://platform.ringcentral.com/restapi/v1.0/account/accountId/telephony/sessions/telephonySessionId/parties/partyId/transferWhen call start I can get the telephonySessionId and partyId from this event: window.addEventListener("message", (e) => { const data = e.data; switch (data.type) { case "rc-active-call-notify":On UI, I have created the transfer button and on click I execute transfer call button, in this function first I am getting the latest access_token: var tokens = await platform.auth()

How can we identify if an agent is avoiding calls, cheating the system, and just transferring calls to another agent?

We use the RingCentral apps on our work computers and therefore have it open all the time. One user is being set as offline (and therefore receiving emails for all notifications) within the 30mins time out setting and with the program still open (albeit behind other windows). How can we stop him from being set to offline when the program is open?

I recently received a fax with no heading and no date in the body of the fax. Is there a way on the user/admin side to make sure RingCentral adds Sender/Date/Time, perhaps to the bottom of the fax?

We using now RingEx premium and number of users(qty) 49.But, this plan not included send out SMS(aka. text message) function.If we want to use SMS function, how much charge more.Please let me know several pricing cases.Thank you!

I am buying a Light Phone which is a simple cell phone with no apps. I would like to be able to use it with my Ring Central number as my RC device. Effectively, it would become my work phone. Is it possible to set up RC to use this phone as my device?

How many people can I have on a conference call? Is there a maximum?