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We are excited to share some updates about the upcoming features we're currently working on. Your feedback is invaluable, and we believe these enhancements will significantly improve your experience across different platforms and integrations.Unified CRM Extension ClientBackground Logging Support: The Unified CRM extension will soon have the capability to log calls even when minimized, eliminating the need to keep the extension open for call logging. Admin Management of Settings: We are developing a system that will allow a SuperAdmin to manage and impose settings for all users within their account, ensuring consistency and control. Retroactively Logging Missed Calls: Calls that occur while your computer is off or asleep will be retroactively logged, ensuring no call is missed. (Released) New Connection Flow: A simplified and efficient flow will be introduced to assist users in connecting their CRM successfully upon first installing the extension. (Released) Official Microsoft Edge Bui

We are excited to announce that we have just released a powerful new capability as part of our core RingCentral product—SMS opt-in/opt-out auto-replies. In the past this function was handled by Automator. So, if you have an active workflow using the old “SMS opt-in/opt-out auto-reply“ template, you may inadvertently respond to opt-out requests twice.To prevent this from happening, we strongly recommend following these steps:Steps to Disable Your Old SMS Opt-In/Opt-Out Workflows:Log in to Automator: Access your Automator account. Identify and Disable the Old Workflow: Locate your current SMS opt-in/opt-out workflow(s) and disable them to avoid duplicate responses.By disabling the old workflow, you can ensure that you only reply to SMS opt-out requests once, maintaining a smooth and compliant communication process.We invite you to utilize the newly integrated “SMS opt-in/opt-out” functionality available within RingCentral for an enhanced and seamless messaging experience.If you have any

My application was rejected due to the following below.  Can someone please clarify for me.  I have NO idea what this means and I cannot find a solution within the community.  Someone else was denied for the exact same 2 reasons but no clarity was given.  It was just stated that someone would get in touch with them.  If multiple applications are getting denied due to the same reasons you would think they would post what it means and be more clear.  Thanks in advance for you help!    Thanks, 

Question about forwarding via Ring to another employee's extension: how can I set the incoming number to be displayed when forwarding? Thank you very much

HUD in previous versions of the RC desktop APP was fantastic because you could see other users, Call Parks and Call Queue Pick up groups all on the one page however since a July 2024 APP upgrade  this has changed to drop-down boxes on the HUD page so you can only see these one of the above items at a time 

I use an iphone and when ringcentral is active on my phone it shows the phone log in the Ringcentral app but all the calls are also coming up on my normal phone app in the recent call history. How do I stop this from happening?

Good morning. Is there a way to have the call queue number shown as the caller id? Its not a company number therefore we cannot select it in the caller id dropdown but is there any way to show this as caller id when its a call queue? thanks all

Hi,My CRM extension is not using the correct hardware for my calls. It has my headset assigned in the settings and uses it to feed me audio but is not using the microphone for my audio back.i have a camera on my computer that has a microphone and it is overriding the settings to use that.i have uninstalled and reinstalled to no effect.No other app is having this issue. In fact the normal RingCentral app uses the headset fine.Please advise how i can resolve this.Alan

We are a new user of RingCentral and just moved into a new office.  Only one office has coax capability because it has the wireless modem/router and all the other office is purely using wireless internet.  In the office with the router, we have a Polycom desktop phone.  Everyone else is using their cell phones as their primary phone.  I would like to provide each office/user with their own desktop phone which will be higher quality than using their cell phones.  Do they manufacture desktop phones that can be used via wireless internet and, if so, does RingCentral support them?  If so, which wireless desktop phones are recommended.Thanks,  Curtis

The ring central app gives me the following error when I try to use on my new computer.  What are you doing to make sure your applications stay up to date with new operating systems?  

I am looking for a way to configure SSO without it getting forced down to all users. We want to configure and enable it, and then hand pick a test group to roll out to before we blanket the entire organization.I am looking for the settings to allow us to control per user, as well as then the best way to switch to the whole organization and enforce it once done testing.Thanks!

Hello, I’m a new RingCentral user setting up services for our company of 10 users. We were promised an integration with Bullhorn in the sales process and I’ve only been able to implement the Unified CRM Chrome Extension, however, this doesn’t seem to be working. Would someone be able to help with this? This is quite urgent as our numbers officially port on 10/18/24 and I’m only now getting the instruction to make this request here.Thank you, Tempsy

Our main phone number has disappeared from our staff’s apps when phoning clients.It is not even an option on some mobiles. 

Hi I would like to move a softphone number (assigned to an extension) back to inventory please, how do I do this please?

Hi,I need help please with submitting my TCR registration.  I have tried 4 times now, and still is rejected, but it is unclear why.  I am a small business and trying to use the ringcentral phone for basic communication with my customers.  How can I get specific help with how to complete this for my industry?  There seems to be confusion on what is prohibited or not, and looking at the guidelines what I do is not prohibited, but ringcentral keeps telling me it is, because I don’t have a person who is looking at my account, and seeing what has worked with businesses that are similar in my industry. Other phone carriers (not ringcentral) are approving businesses in my industry and I really don’t want to have to switch my phone # to another carrier (what a hassle after purchasing the phones, and setting up the system and porting my # to ringcentral this year!) just because I can’t get help with how to complete for my industry. Thank you for your assistance!

We are excited to announce an upcoming feature that brings new functionality to admins who manage usage of the Unified CRM extension within their company: global settings management.With this new functionality, admins will have the power to set and manage settings across all users within their account. This means you'll be able to ensure the Unified CRM extension is configured consistently throughout your organization, simplifying the setup process for new users and maintaining a uniform experience.Here’s what you can look forward to:Consistent Configurations: Ensure that all users have the same settings, minimizing discrepancies and optimizing compliance and performance. Streamlined Onboarding: Simplify the onboarding process for new users by applying preset configurations, saving time and effort. Centralized Management: Manage user settings in one place, making it easier to enforce company policies and adjust configurations as needed.And finally, here is a sneak peak of the feature f

Ever since the most recent update to my installation of Ringcentral, the Ringcentral message window is opening when Windows starts (refer to the attached example). I don't recall authorizing this behavior, nor even being given an opportunity to authorize the behavior. Please let me know how to disable the autostart of Ringcentral – Message  

We have an issue that is happening sporadically to multiple users.  They will try to log in to RingCentral in Salesforce and get two error messages saying “Cannot connect to the server. Please retry later” and “Login failed due to internal errors.  Please try again later”.  The users are using Chrome. They can have the issue with Chrome, but if they use Incognito mode it will work, and it worked on Microsoft Edge, but will still give errors using Chrome (non-incognito mode).  They may get the errors for a couple days, then it will work fine, then the next day it happens again.I have been working with support for over two weeks now and they don’t have an answer yet.  Is anyone else having this issue, or HAD this issue and figured out a resolution?I appreciate any and all help!

Anyone found an improvement to the digital channel notification system? The “Give me more” is not really a good notification for us. When working calls it would make more sense to get a pop-up

Hi all,We are having an issue with three of twelve phones where the user extensions are not showing up on the actual desk phone but are previewing fine in admin view. We have reset all three phones and nothing has changed. Can someone provide a solution. Thanks. 

Is there a way when creating the flows in RC Automator to get the status of the call like Answered, Unanswered, abandoned or duration of the call? 

I use the Ring Central for my current company and I'm starting a second job that also uses Ring Central for phone service. Can I have both companies set up to work on my smartphone simultaneously? I am the owner and admin for the first, but only an employee for the second.

I cannot seem to be able to forward calls to an external number. I get the following message : “you cant forward calls to a number assigned to your account. To forward calls to another extension, please select the extension directly.” Note : the external number I am trying to forward to has been scheduled to be ported into RingCentral next week. Thanks