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Hello. I have a user that answers the general phone line for customers calling in. We have this set as a call queue group. They volunteered to be the first to answer every time. However, they want the ability to leave the call queue for a few hours to let other users answer the line instead, but while still maintaining the ability for coworkers to call them, so DND would not work in this case. Is there an easy way for the user to do this? Thanks!

How to programmatically transfer a call with Embeddable?

We tried with the answer call party API we are getting the 403 response code, we also tried with the pickup call party API but for this we need to use transfer call API. so can you please suggest which API will be used when an incoming call triggers to answer the call.

We have three phones connected to the RingCentral system - one landline, two cordless phones. Unfortunately one of our cordless phones have gone missing, is there anyway we can find its location through RingCentral (e.g. something similar to Find My iPhone?).

Hello, I'd like to start by apologizing if this is duplicate - I looked through several other related questions that did not exactly answer what I'm looking for.My app uses JWT Auth Flow to login and make calls using RingOut, and I have "Issue refresh tokens?" set to "Yes" in my app settings. In my implementation, I start-up a long-running daemon thread, and on initialization I login to my platform using the JWT token I created for my client ID. I saw post requests and calls being issued as expected when first starting the thread. I expected that my initial login would never expire, and I would continue to be able to make these post requests for as long as I like without re-authenticating.Recently, I saw a "Refresh token has expired" error when the thread attempted to make a post request. Is this expected? I thought with "Issue refresh tokens" enabled, I could extend a session without needing a refresh token. Another note

What does the "stopped" action result in Ringcentral call log mean?In the call log report, I show the same number showing up same date/time, but with two different durations times. One line item is listed as "VoiceMail" in the Action Result column and the other immediately after as "Stopped". ExampleFrom. Date. Time. Action. Action Result Duration123. 10/13/23. 2:03PM. VoiceMail 1:29123. 10/13/23. 2:03PM. Stopped 0:33

I have a customer that will be moving to Ring Central from another provider. Typically when moving from one provider to another, I would follow the steps below. 1. Submit the port request to the new provider.2. Forward the calls from the previous provider's service to the new service. 3. Set the new system up so that the outbound caller ID spoofs the previous number. This allowed the customer to place outbound calls using the phone number that their clients would recognize. I can't seem to do that with Ring Central. If a number is registered as a Substitute Caller ID, it can't be ported. If it's not registered as a Substitute Caller ID, it can't be used as the Outbound caller ID.Has anyone found a solution to this issue?

The core mission of the Developer Console is to support developers throughout their journey in building and supporting apps on our platform. Recently we released a new feature that is among the most significant changes we made in furthering this mission: API call history. ![4738-screen-shot-2023-10-31-at-95620-am.png][1] The API call history feature is a new tab in the Developer Console that gives developers a more in-depth view of the API calls an application has recently made to the platform. While our API analytics feature shows you API call volume trends, it is not well suited to help developers analyze and debug their applications. API call history on the other hand is designed specifically for this purpose. **Recommended remedies to common errors** Most notably, when viewing your API call history, any API calls that resulted in an error will often be accompanied by suggested knowledge base articles and community content to help developers resolve the error. If you are exper

Hello all and apologies for the long title. Hopefully it aptly describes my question but I will elaborate further.My company collects RC call data for many of our customers - specifically their call data is sent to us via telephony session event webhook. With all the events, we build the call in our system. The issue is that the calls we create do not have the same start time as their call log record in RC. We use the eventTime of the first setup event (sequence: 2) as the calls start time, however, when we hit RC's call log API and find the same call, it has a different start time. The start time of the call log record is often only off by milliseconds, however, it's enough to cause a discrepancy between our system and RingCentrals.Should we be using a different event for the calls start time so that it lines up with RC? I've looked through the events of a few sessions and it seems that none of the eventTimes of the events line up

If so, how?

Hi, I would like to know how I can create automation to export user data (email, name, etc.) on a daily basis for auditing.

We have a call center that uses Airtable. When someone calls back, is there anyway of having the Airtable record that matches that callerID popup?

Hi,Is it possible to retrieve the MFA status for a Ring Central tenant via an API? Has MFA been enabled?Thanks,Shaun

The contacts that I had saved in the previous version of the app do not automatically come up when trying to send a new fax/text, but after sending it the contact name does show. Also, when I look up contacts it only shows internal/company contacts not the contacts that were saved in previous version. Is this something that is being worked on?

Is it possible to put a queue call on hold in order to answer a waiting call? For example, speaking with queue call customer-1, while customer-2 is queued. I want to put customer-1 on a brief hold to answer customer-2, then place customer-2 on hold and return to helping customer-1. Once done, then take customer-2 off of hold.

The profile p.howard@williamsonmedicalcareers.org attempted to phish me, so I would like to report it.

I am trying to using the SMS API with Microsoft Power Automate. I am able to get the API to send an SMS to my cellphone in Postman, but having a lots of problem getting it to work after I import it as a custom connector in Power Automate. I am keep getting Unsupported grant type. Any assistance will be appreciated. Thanks

Hello,I am a new customer and I could use some help understanding some things before I implement. Currently the company owns a Netgear GS324TP POE managed switch and a Linksys WRT3200ACM router. We just ordered 8 Polycom VVX phones, so there likely won't be more than 10 simultaneous calls, but I expect the company to grow and therefore I should plan for up to 20 simultaneous calls. I plan on connecting the desktops to the 2nd port on the phones. Other ports on the switch will connect about 7 printers and scanners.I am led to believe that I should configure VLANS on the switch, one for tagged voip traffic, one for data traffic (desktops and printers) and one for wifi, plus the default VLAN for management.I can configure the VLANS on the switch, but I'm not sure if the WRT3200ACM router can deal with VLANS. Does anyone have a recommendation for a proper router that I can configure the various DHCP interfaces on to accomodate the VLANS? I'm thinking of

For the last few weeks I have been unable to receive any faxes from # 848.444.9801. I receive from everyone else & I am able to send to # 848.444.9801. I was receiving from them prior to a few weeks ago with no problem. They have called their software people & internet. Everything is good on their end. Please advise. Thank you.

Not receiving Faxes today Yesterday worked fine. We are a new client. The sender receives a message that our fax line is busy. How can this be? We aren't sending and only receive faxes from two contacts, today only one is active.

My app uses RingOut to place automated calls. In my use case, I never really expect the "caller" to pick up the phone. I would like the "callee" to be played some sort of pre-recorded audio message if the caller has not picked up their leg. Is this possible using RingCentral's API? I see that I can create "Greetings", but how can I append one of these to a RingOut request such that it plays on pickup?

Hello,New to this platform and was wondering if there's a way to have users calling in, have the option to save their place in line and be called back?Thanks.

We have been receiving reports from users that their Polycom VVX 450 desk phones are rebooting, sometimes in the middle of a call (as just happened to me) and doing some kind of file upload. The message on the screen shows, among other things, "Uploading 1 of 1 core files". Here's a video that I started around 20 seconds into the process: https://youtu.be/Gv8HUxOCH_cWe bought the phones around 12 months ago from RingCentral.We have had a ticket open with RingCentral Support since last Thursday, and they have made no progress whatsoever, so I decided to turn to the Community to see if anyone had any idea what was going on, and more importantly, how to prevent it from happening.Any help would be greatly appreciated.

Hi,I have two different behavior when I place a new call with RingOut.If I start new call with company number and extension number I have ringing my Desk Phone, and RingCentral Application at the same time. Here is example where Main company number is +10000000000 and extension is 123._restClient.Restapi().Account().Extension().RingOut().Post(new MakeRingOutRequest { from = new MakeRingOutCallerInfoRequestFrom { phoneNumber = "+1000000000*123" }, to = new MakeRingOutCallerInfoRequestTo { phoneNumber = "+1555555555" }, callerId = new MakeRingOutCallerIdInfo { phoneNumber = "+1000000000" } });But if I start a new call with direct number I have ringing only my Desk Phone. Here is example

I want to suggest having the fax receipt with the attachment of the outbound fax with the fax that was sent.