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I have multiple queues set up and i want to see what queues my employees are taking calls from. Is there an analytic tool that can show me this information?

Hi, Below is the script:RC_SERVER_PRODUCTION = 'https://platform.ringcentral.com' CLIENT_ID = 'QDpMKy_PQ_eQsTfBMkp5aA' CLIENT_SECRET = ' ' JWT_TOKEN = ' ' sdk = SDK(CLIENT_ID, CLIENT_SECRET, RC_SERVER_PRODUCTION) platform = sdk.platform() platform.login(jwt=JWT_TOKEN)I am receiving following error:platform.login(jwt=JWT_TOKEN)TypeError: login() got an unexpected keyword argument 'jwt'I referenced the following github:https://github.com/ringcentral/ringcentral-python

The following page describes oauth using client credentials :https://ringcentral-api-docs.readthedocs.io/en/stable/authentication/client-creds/I'd like to know if this auth flow is still available and if so, can I get it added to my dev apps ?Seems this would be the way to do auth without a user having to login. Use case for this would include pulling call logs and setting up subscription webhooks. Neither of these 2 examples should require user login.

Can a Call Queue Manager text from the queue number?Thanks!

Full disclosure. We are currently using RC as a company chat only, but are evaluating it as a full phone system for our employee base of ~80.In 2020 a marketing employee Jesse H created our company profile and invited all users. He made myself Super admin and for a couple of years we had no issues. Then about 18 months ago, he and I tried to delete a user. We found we no longer had those privileges. We found that a random employee of ours, who worked for us for about 6 months and was fired, was now Super Admin/Owner.In order to login as that person I resurrected her email address, for which we now pay for monthly. We have no option to remove her, we have no option to demote her, and we have no idea how this happened in the first place. I have contacted support many times about this. I realize we are currently free customers and support is likely non-existent. However earlier this week I spoke to a gentleman who assured me this would be taken care of. He open

we have the prefix 888 in all our inbound calls, so if we want to call back the missed calls, we need to remove the prefix 888. How to remove the prefix 888?e.g the correct inbound call is 18327771234, but it is showing 18888327771234

I want to make a call on a company extension number using webrtcfor example- this is a phone number 9544642902 and 4063 is the extension number

HR will at times, request that an ex-employee's calls be forwarded to another user for a time.Have many users and would like easy way to check for users with forwarding enabled.

We're going to start recording calls but I dont want the users to be able to delete or listen to phone calls other than their own. Can that be done?

I login in RingCentral WebPhone Demo https://ringcentral.github.io/ringcentral-web-phone/than i Received a call from partyA and after that I click on start conference button to start conference call and I also make call to another caller partyB then pop up get open and I again click on start conference button but my conference call not start tell me the correct steps line by line to test the conference call functionality on demo app

Hi, I (MSP) have a customer that uses Ring Central for Faxing that has for the past few months been receiving complaints from receivers of Faxes saying : "garbled/squished text on Faxes". Claims it is not the receiver's fax machine. We would appreciate some help in troubleshooting steps on identifying where the issue is. Thank you in advance.When we worked this issue a month ago and caulked it up to being random and being VOIP > Ring Central being possibly the issue.https://community.ringcentral.com/questions/27979/sent-faxes-are-being-received-distorted-squished.htmlOur customer's complaint 2/15/24:About a month ago I had a ticket in regar

Will the call log and call recordings on ring central use up memory on my computer? Or is it stored by ringcentral and doesn't affect me?

When using Ring Central app on an android phone, when making and receiving calls, people can not hear me when talking, unless I change it to Speaker phone during the call, then they can hear me fine. If I turn off speaker phone during call, they cannot hear me.Nothing wrong with phone as normal phone calls and MS Teams calls all work fine when using the phone normally (up to ear) and on speakerphone.Have checked all the settings and Microphone is added to Ring Central App etc. Have wiped the phone back to factory settings and update it, and made sure that have the latest RC app from play store. Cannot understand why it works on Speaker and not on normal (up to ear) just for this App????Any help appreciated.

Whenever my company finishes a call, we give a separate number for the customer to call and then proceed to block the number temporarily so that our "hotline" isn't backed up with unnecessary calls. I've blocked numbers from the admin portal and from the extension but we still receive calls even though they're blocked. I'm just curious what I need to do in order to stop receiving calls to our "hotline." Thanks!

Dear RingCentral Support Team,I submitted my application for production approval on 06-02-2024 at 3:20 PM IST, but it has not been reviewed yet. Our company, based in the US, is developing a SaaS Management platform that integrates multiple SaaS applications, including RingCentral.As a product-based company, we are currently engaged with several enterprise customers. One of our customers is eager to connect their RingCentral account with our platform. It would greatly benefit our operations if you could expedite the review process and approve our application for production.Thank you for your prompt attention to this matter.Sincerely,CloudNuro

I used the bulk import form and included the MAC/Serial number. After I did so all the phones are showing "order is pending" status. I tested with a phone and it boots up but in the portal it still showed pending until I rebooted the phone 4 times like an article I found said to do so. My question is, is there another work around as I have 65 phones to deploy and do not really want to have to reboot the phone 5 or 6 times X 63.

I'm setting up Poly b2 base with three Rove 30 handsets. I go through the ring central admin portal and get to the point 9in the automated setup where you enter the phones MAC address and get an error message stating the number is not recognized. It does regardless which handset info I enter.Polycom has confirmed the phones are unlocked and the info I'm entering is correct.Any ideas on how to fix this. RC and Spectrum have been useless

Hello everyone, we want to provide access to users in a company to have the ability to change their main greetings for holidays/bad weather etcTrying to give them control so we as an MSP are more hands-offWhat tools are good to use or does RC have some built in way?

Within RC Admin panel, I go to Auto-Receptionist>General Settings. From there I can select a site, then select "Forward all site calls". Is there a way to give certain non-admin users that ability? Or create a admin role only ties to that site?

I was given the platform ID from our rep/onboarding team. They don't respond to questions. I'm getting an error that says that the platform ID doesn't exist. Can anyone help? Do I need an admin account? Where can I find the platform ID for our Engage voice application?

Good Day!I have some users asking if I could export a phone directory out of RC, so far I haven't found anything like that in the settings or in their support guides. I was wondering if anyone else has done this in the past?Thank you in advance!

Curious on when using the Create Extension API https://developers.ringcentral.com/api-reference/Extensions/createExtension if the user is created as a with a video pro license or MVP like when provisioning from Azure. The sandbox does not have this feature so want to make sure I am creating my app correctly or if there is something more that is required. I could not find anything on the api reference about this. Any clarification on this would be greatly appreciated. As of this moment I have made a powershell module that creates the user but would like to be make sure they are created as a video pro user and not MVP. Thanks.

Some companies/hospitals are calling us saying they can not get faxes to go through to us on a Hellofax number we ported in?

I need to update an existing App Gallery profile for TigerTMS - iLink WEB https://www.ringcentral.com/apps/tigertms-ilink that is live but the App Profile option is not there when logged into developers console?

We are using NugetPackage 6.1.1 and getting "Parameter [to] value is invalid." when sending a fax.The error message and examination of the code in the RingCentral.Net library shows that the request is being sent as formData with a request.json parameter and the CreateMessageRequest serialized as JSON.Is this correct? Should the library be sending FormData with individual paramters?RingCentral.RestException: 'Response:StatusCode: 400, ReasonPhrase: 'Bad Request', Version: 1.1, Content: System.Net.Http.HttpConnectionResponseContent, Headers:{ Date: Fri, 09 Feb 2024 21:38:57 GMT Connection: keep-alive RCRequestId: a11e264c-c793-11ee-a688-005056bbd8ff RoutingKey: SJC11P01PAS01 X-Rate-Limit-Group: heavy X-Rate-Limit-Limit: 10 X-Rate-Limit-Remaining: 9 X-Rate-Limit-Window: 60 CF-Cache-Status: DYNAMIC Server: cloudf