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The Outlook plug-in is not allowing me to type an Outlook contact name that brings up a phone number. When I type a phone number, it doesn't link to its Outlook contact. When I go into the Outlook contact, it doesn't give me any option to use SMS or call using RingCentral. I am able to call out and receive calls and texts.

I created a new user, added a mobile phone number and checked "Publish in Company Directory" but the phone number is showing in the app. I have over 100 users that this works for but I can't figure out why this new user is only showing the extension in the company directory and not their mobile number. I have checked and unchecked the box a few time but it still doesn't work. I have compared this users profile with other who do show their mobile number in the directory and everything is setup the same. I think there is something wrong on Ring centrals end. How do I get this resolved?

Hello-I set up a shared line for one of my users, who will be working from home occasionally as well as in the clinic. Goal is for her to have the same experience in either location.Now that I have her set up as a shared line, all her park locations disappeared off her hard phone, and I cannot add her extension as a member of the existing park locations.Is this a supported function within RingCentral?

Starting last week (around 7/5/23), I started receiving complaints that HUD status's are incorrect. It will show someone as in a call but then their status changes to "offline" when the call disconnects instead of "available".I've also received complaints that HUD contacts were wiped out and had to be re-added.I submitted a ticket but I'm curious if this was widespread or just our organization.

Has anyone generated a report that shows the service level based on SLA for individual agents?

On a few of our user's computers, we've had the Ring Central desktop app showing a box that looks like and ad, with a button that says "Confirm Changes". Closing the app and reopening will not fix it, you have to close it, terminate all of the Ring Central background processes in task manager, and then reopen. This fixes the issue, but since we've had the report from a few different users now, I worry that one of them is eventually going to hit the button (no idea what it does). Has anyone else seen this?

Does anyone know if RC will have a Voice Prompted IVR anytime soon?

I set up a new RingCentral account for a client, and purchased a Poly VVX 250 hardphone directly from RC. We currently have only one extension, which has been assigned to the VVX 250. It is using the power supply shipped with the phone, and is NOT using POE power.Everything except outgoing calls from the Poly phone seem to work fine, includiing FAXes in both directions, incoming voice calls to the Poly phone and unanswered calls that go to voicemail.Outgoing calls from the Poly phone fail about 80-90% of the time, receiving an immediate intercept message, indicating that the call can not be completed. A few outgoing calls DO complete, but it's not predictable. Even repeated calls to the same number will fail multiple times, then will complete on the 4th, 5th or 6th try. Doesn't matter what number or area code you dial. Doesn't matter whether you dial a "1" first, or not.RC's Q-O-S statistics are consistently good, in the 95% range. This failed call behavior

Is there a way to have Glip pull in data from other sources using the /? For example, in Slack, you can /zcrm; from there you can pull in account or contact data. You can pull in data from other services, like Google. Seems like it should be an available feature already built into Glip, as Slack and other similar products have it. Am I missing something?

See the example. The green highlighted time that is actual talk time (and hold time) amounts to 2 minutes, but the total handle time is 39 minutes, as it is including live talk after external transfer.Also here, since that seems small: https://i.imgur.com/oqlxHfq.pngIs this a bug that can be corrected? Is there a way to exclude the external time?

There should be a feature under Analytics, that allows the creator who manages the reports, to be able to share those reports to other users as well.

I am using the Poly Voyager 6200 UC, when the phone rings it rings on my phone and desktop apps at the same time. When I am a backup to the receptionist and a phone comes through, when I answer using my headset it goes to my mobile app and the pop out dialpad disappears on the desktop app. When a call comes straight to my extension or is transferred to me, when I answer from my headset the pop out dialpad on the desktop app stays there. I need the pop out dialpad on the desktop to be there so I can transfer calls. How do I stop it from going away?

In the Admin Portal the Auto Receptionist is setup to send calls to a Call Queue. At times we want to forward all company calls to an external number but when enabling Forward all company calls there is not an option to forward to an external number. How can you Forward all company calls under the Auto Receptionist to an external number?

We have discovered that you can dial anyone's extension in the Ring Central System from an IVR Menu Announcement. Is there a way that this feature can be disabled in the Ring Central Admin Portal? We have told our staff that the dial by extension feature was not available in Ring Central and now we have discovered that this is not the case. You can dial anyone's extension including Message Only Extensions and Announcement Only Extensions from inside an IVR menu. We would like to disable this feature. Is there a way that the dial by extension feature in an IVR Menu can be disabled?

My TCR campaign has been approved, when I added two numbers, they have now been in provisioning for four days. The instructions say 10-15 minutes. I can not delete them or change them in any way. I have called SMS support and they have had a work order since yesterday morning with no follow-up. This process is pathetic and for new customers signing on, they need to be made aware their texting capabilities can be compromised for a month. Given that information before signing on, I doubt I would have chosen Office At Hand.

We have a user that sometimes work remote. He has 2 desktops along with 2 headsets. When he makes an outgoing call there is no dial tone. when the person he calls answers neither knows any call was answered until the last minute. We tested new headsets, ran driver/windows updates. This only happens when working from home. In office it is fine. I tried clearing the cache, and reinstalling the web version.Through both Max agent and ringcentral through chrome, the music plays when making a call then stops. Not sure what else to try. There is no setting i can find regarding this. any ideas?

Hi, I'm new to RingCentral. We're going to use Zapier to push call logs into Zoho, but we found that the duration always be 0 despite of the call actuaslly lasts for 4 minutes. The 'call log' in ringcentral app is right (4 mins), which is why I found it strange that the duration is always 0. Any thoughts on what happened and what to do?

Alright some on completely stock oneui 5.1 (android 13) on Samsung s23 Ultra and the ring central app doesn't work well with YouTube and other media apps. The app will ring and show its call screen then if I was watching any media it will automatically pause it which is fine but after I answer the call and hang up or if I ignore the call the media app just completely stops behaving correctly. They won't resume at all sometimes, sometimes I can't close the app and can't open any other app (reboot is necessary to fix), sometimes audio doesn't return to the video, and sometimes everything just is normal. It's not consistent but it is consistently annoying. I've tried clearing the data and uninstalling and reinstalling the apps (ring central and YouTube plus other media apps). Idk if it has anything to do with it but I use work profile to have my work accounts separate from my personal accounts so idk if that has anything to do with it. And I'd rather not in

I have 12 extensions set up. How do I disable two-step authentication?

I have configured the settings to pass the incoming phone number as a parameter and launch a search in our CRM via URL string. This works great AS LONG AS it was a direct incoming call and not a WARM TRANSFER. Our prior phone system (Mitel) ignored internal calls for their CRM screen pop url string. How can I set this to ignore internal calls from other extensions and only trigger AFTER the call has been transferred?

When Establishing the webphone from the JS SDK, some times it does not make call and it returns a throttling error, but the status is started, is their a way to overcome this throttling limit error?

I apologize if this has been solved already, but I haven't found a thread addressing this. When pasting & running the code snippet from the Create Team Messaging Team Tutorial, I get the following error: 'keys must be str, int, float, bool or None, not builtin_function_or_method'. I figured it was the id variable that causes the error, but when changing it to "id", I then get a HTTP424 error. Much assistance/direction would be appreciated. Thank you!

Is there a way to force a password change every 90 (or other number of) days?

We used to be able to collapse the message panel. Now, whether folder view is on or off, the message panel is fixed. That real estate is VERY valuable, especially in work from home setups. Can we bring back the old collapsable message panel?

Hello - I just created an Outbound Skill for calling (no inbound calls). My question is - how does this skill know when an agent is dialing a manual outbound call?