Community Announcements

Working from home has its perks, but we all dream of that one perfect addition to make our home office even better. Imagine having the ultimate upgrade—what would it be? Choose the perk that would take your work-from-home experience to the next level! Share your vote and see what others in the community are dreaming of for their perfect home office setup!

Working from home has its perks, but we all dream of that one perfect addition to make our home office even better. Imagine having the ultimate upgrade—what would it be? Choose the perk that would take your work-from-home experience to the next level! Share your vote and see what others in the community are dreaming of for their perfect home office setup! 

02-15-202010:00 PM PT - 04:00 AM PTMandatory disaster recovery testing will be performed on our San Jose Data Center on Saturday, February 15, 2020. This activity will simulate an outage that will trigger the failover protocols for the data center. This will help measure the service recovery of the failover process and identify new issues that need to be fixed.The following services will be impacted:Core Services 3 minutesRC Meetings 3 minutesContact Center 3 minutesRingCentral App 3 minutesService Web no impactNon-voice services (Fax out, messages, etc.) no impactFor RingCentral Meetings, PSTN participants will need to reconnect after testing is completed.Email communication will be sent on February 03, 2020 to admins of accounts that may be affected.

Our upcoming Advanced Support (AMA) Webinar is fast approaching 🎉 This is your chance to interact directly with one of our Advanced Support team members, get expert insights, and have all your burning questions answered.💻 Happy National IT Professionals Day! Today, we celebrate the incredible work IT professionals do to keep everything running smoothly. We know how critical your role is, which is why we're dedicating this AMA to answering the questions that matter most to you! We want to hear from YOU! We’re shaping the AMA based on what you want to learn most, so help us out by answering this quick poll. Your feedback will guide the discussion and ensure we cover the topics you care about most! 📅 Don’t forget to save the date!Advanced Support AMA Webinar:  September 19, 2024 at 2:00 PM ET | 17:00 UK | 10:00 AM MTRegistration Link: https://w.ringcentral.com/register/03c2cd31/4e12eadd/index.html?utm_source=1799772147We can’t wait to see what you want to learn and dive into an interac

Happy Friday, RingCentral Community! 🥳 It’s that time again—our Fun Friday Poll is here to help you wrap up the week with a smile! 😄We’ve all been there, staring at our packed calendars wondering how they manage to fill up so fast. But if your calendar had a voice of its own, what do you think it would say? 🤔 Vote below and let us know which one fits your current schedule! Share your answer and feel free to add a little commentary if your calendar’s got more to say! 😆Let’s hear it, community! 📢 What’s your calendar telling you today?

Which one are you feeling? Let us know by voting and drop a comment below to share the details of your workday adventure! 🚀Pick the emoji that best sums up your workday vibe right now:

Did you miss the insightful session with Kevin and Luke from RingCentral University? No worries—we’ve got you covered! Our "Learn More, Do More: Getting Started with RingCentral University" webinar is available on-demand!✨ What You'll Learn: Overview of RingCentral University or RCU: Discover what RingCentral University is and how it can benefit your organization Benefits of Using RingCentral University: Understand the advantages of utilizing RCU Accessing RingCentral University: Learn how to log in and access the platform Ways to use RingCentral University: Tips and best practices for making the most out of the available training and resourcesAnd other resources that will assist you as your business evolves with RingCentral!📺 Watch the Full Webinar Here: Learn more, Do more! Get started with RingCentral University | CommunityGot questions or need further clarification regarding RingCentral University? Feel free to drop them in the comments below or send us an email at community@ringc

Hey, Community! I’m looking for a handful of customers to share feedback about a project I am working on!I promise, there is something good in it for you!Reach out to me via DM to express your interest!Excited to hear from you!

To help streamline business communications, starting on August 1, 2024 RingCentral will be sending all billing related emails to only the email address(es) listed on your account's Billing Overview page.To ensure that you receive all crucial billing information, updates, and notifications in a timely manner, please take a moment to review and update your billing contact information.Please note, for some users billing contact information may appear under the Payment Methods screen.If you have any questions or need assistance with updating your billing email address, please do not hesitate to contact our support team.Thank you for your understanding.

The RingCentral Community Team strives to ensure that your experience in our Community is safe and positive, fostering an environment where you can interact online with fellow end-users and administrators to obtain prompt answers.If you encounter a Community post or response containing hateful language or inappropriate behavior such as bullying or harassment, please report it promptly. This will allow us to review it immediately and remove it if warranted, maintaining a respectful and inclusive space for all participants.Visit our Code of Conduct to learn more.  You’ll see three dots on the lower right corner of each post and response. You can click on those dots, and select Report to bring this inappropriate post or response to our attention.  

To help streamline business communications, starting on August 1, 2024 RingCentral will be sending all billing related emails to only the email address listed on your account's Billing Overview page.To ensure that you receive all crucial billing information, updates, and notifications in a timely manner, please take a moment to review and update your billing contact information.  Please note, for some users billing contact information may appear under the Payment Methods screen.If you have any questions or need assistance with updating your billing email address, please do not hesitate to contact our support team.Thank you for your understanding. 

A well-crafted question will help you get a faster response and have you on your way to implementing the solution.Here are some tried and true tips on how to ask a good question:Check if Someone has Already Asked your QuestionBefore you jump in feet first to ask a question, take a minute to confirm that no one else in the Community has asked this question. We also suggest a quick search through our Knowledge Base to check if there is an article that can help you out!Start with a Clear TitleHelp other Community members understand exactly what you are asking about by creating a clear and concise title for your post. NOTE: If your title isn’t clear, our moderation team may do a little editing to ensure clarity.One Post = One QuestionCreate a separate post for each question you want to ask. If you combine your questions,  you may not get an answer to all the questions you have!Be SpecificInclude details about the products you’re using: mobile or desktop, browser, and app version. By zeroin

Welcome! We are so glad you are here!The goal of the RingCentral Community is to create an inspiring environment for support! We want to encourage the sharing of best practices and engaging with your fellow admins, end users, and developers connected with RingCentral.The RingCentral Community Forum Terms of Use (the “Community Forum TOS”) is the governing document for this community. This following post breaks down the Terms of Use defines expected etiquette for participation in the community.Code of ConductThe following are for your benefit and will help to make this community your go-to for crowdsourced support.We ask that you respect all of the items listed below as well as the guidance of our community moderators and long-term members.ALERT: Any breach of these items listed below, or those noted in the Community Forum TOS, may result in the suspension and/or termination of your account.#1 Be YourselfAt RingCentral, we are focused on supporting people being their best and most authe

The Community is now READ ONLY. As we announced earlier this week, a new community is being developed. To aid in this migration, community.ringcentral.com will enter a READ ONLY mode for this time period. We expect this to be most of May. We will update you with a final launch date once it is confirmed! We understand that the community is an important resource for both users and developers in getting your questions answered. While the Community is under construction, we want to ensure that you still feel supported. Check out these alternative paths to resolution:End-users and AdministratorsKnowledge base articlesSubmit a case to tech support onlineChat with RingCentral’s virtual AI assistantLive phone supportPlease note, live phone support for RingEX (2+ users) plans is available 24/7. Live phone support for RingEX (1 user) is available 5:00 a.m.–6:00 p.m. PT, Monday–Friday (excluding holidays). Non-English support is available Monday-Friday 9am-6pm Central European T

The Community is now READ ONLY. As we announced earlier this week, a new community is being developed. To aid in this migration, community.ringcentral.com will enter a READ ONLY mode for this time period. We expect this to be most of May. We will update you with a final launch date once it is confirmed! We understand that the community is an important resource for both users and developers in getting your questions answered. While the Community is under construction, we want to ensure that you still feel supported. Check out these alternative paths to resolution:End-users and AdministratorsKnowledge base articlesSubmit a case to tech support onlineChat with RingCentral’s virtual AI assistantLive phone supportPlease note, live phone support for RingEX (2+ users) plans is available 24/7. Live phone support for RingEX (1 user) is available 5:00 a.m.–6:00 p.m. PT, Monday–Friday (excluding holidays). Non-English support is available Monday-Friday 9am-6pm Central European T

We’re excited to announce that RingCentral will soon be migrating to a new platform for our Community. To facilitate this transition, we will place community.ringcentral.com in a read-only state starting on April xx. During the migration, you will have access to content, but will not be able to ask or answer questions.This migration is exciting for us because it provides an opportunity to build a better community experience all around, including:Better organized content to lead you to the answers you seek more quickly. Stay connected and share tips and tricks with other community members with new interest-based groupsKeep up to date with the latest events, including webinars and workshops offered through our communityWe understand that the community is an important resource for both users and developers in getting your questions answered. While the Community is under construction, we want to ensure that you still feel supported. Check out these alternative paths to resolution:End

Customer Care Webinar: Optimize your RingCentral AccountTo enhance your RingCentral account and optimize your communication experience, it's beneficial to engage with our Customer Care team. They possess a wealth of knowledge and can offer personalized advice tailored to your specific needs. Join the webinar on April 25, at 2:00 PM Mountain Time.The topic includes the following:Call ForwardingAdvanced Call HandlingAccessing voicemailREGISTER HERE!