News & Announcements

We’re thrilled to invite you to another “RingCX Unlocked ” webinar this coming November 20, 2025! We’ll showcase the latest and greatest of upcoming features and additions to our ever-growing RingCX product! 🗓 Date: November 20, 2025🕒 Time: 11 AM PST | 12pm MST | 2pm EST📍 Where:

Thank you to all that joined us in the “RingCX Unlocked - November 20, 2025” session. Where we share the latest updates and features designed to enhance your business communications and drive success to help you and your team work smarter and not harder! Here are some highlights from the webinar that are to look out for!RingCentral Lately

Thank you to all that joined us in unlocking new and upcoming features in RingEX! Where our customer care team shared the latest features for RingEX! The chat was energetic, and the Q&A was filled with exciting questions! You’re all amazing!  Key session highlights:RingCentral Lately AI for RingEX

We’re thrilled to invite you to another “RingEX Unlocked ” webinar this coming November 19, 2025! We’ll be showcasing the latest and soon-to-be-released features for RingEX that will help you streamline your business communication 🗓 Date: November 19, 2025🕒 Time: 11 AM PST | 12pm MST | 2pm EST📍 Where: Register here! In this session:✅ See the newest and upcoming features✅ Get a close look at how the features work

Thank you to all that joined us in the “RingCX Unlocked - October 28, 2025” session. Where we share the latest updates and features designed to enhance your business communications and drive success to help you and your team work smarter and not harder! Here are some highlights from the webinar that are to look out for!AI for RingCX

Thank you everyone who joined us in the "Maximize Your AI Receptionist: Strategies to Drive Revenue and Efficiency" webinar which is all about the RingCentral AI Receptionist!  We had an outstanding turnout, and the energy in the chat was phenomenal! Your questions about practical implementation, advanced routing scenarios, and future capabilities were truly insightful and kept the conversation lively. For those who joined, we hope you walked away with concrete steps to start transforming your inbound call experience from a cost center into a revenue-driving engine. 💡Here are some highlights from the webinar that are to look out for!

Thank you to all that joined us in unlocking new and upcoming features in RingEX! Where our customer care team shared the latest features for RingEX! The chat was energetic, and the Q&A was filled with exciting questions! You’re all amazing!  Key session highlights:AI for RingEX RingEX User Experience

Is your AI Receptionist doing everything it can for your business? Let's find out! Join our special webinar where the industry's top minds will share proven strategies to help you maximize its potential, boosting both your efficiency and your bottom line. We've got the answers you need! Join us for a practical session on maximizing your AIR investment. We'll share strategies that leading businesses use to capture more revenue, improve efficiency, and deliver better customer experiences!🗓 Date: October 29, 2025🕒 Time: 11 AM PST | 12 PM MST | 2 PM EST📍 Where

We’re thrilled to invite you to another “RingCX Unlocked ” webinar this coming October 28, 2025! We’ll showcase the latest and greatest of upcoming features and additions to our ever-growing RingCX product! 🗓 Date: October 28, 2025🕒 Time: 11 AM PST | 12pm MST | 2pm EST📍 Where:

We’re thrilled to invite you to another “RingEX Unlocked ” webinar this coming October 23, 2025! We’ll be showcasing the latest and soon-to-be-released features for RingEX that will help you streamline your business communication 🗓 Date: October 23, 2025🕒 Time: 11 AM PST | 12pm MST | 2pm EST📍 Where: Register here!  In this session:✅ See the newest and

Thank you to all that joined us in the “RingCX Unlocked - September 30, 2025” session. Where we share the latest updates and features designed to enhance your business communications and drive success to help you and your team work smarter and not harder! Here are some highlights from the webinar that are to look out for!News and announcements

Thank you to everyone who joined us in the “RingVideo: AI-Powered Video Collaboration Suite” webinar! Where we unlocked how to simplify your video stack, boost productivity, and make every meeting more effective! The chat was amazing and full of great questions!Here are the highlights of the presentation:RingVideo: Collaboration Suite Overview

Thank you to all that joined us in unlocking new and upcoming features in RingEX! Where our customer care team shared the latest features for RingEX! The chat was energetic, and the Q&A was filled with exciting questions! You’re all amazing!  Here are the things that we’re highlighted in the session: Announcements AI for RingEX

Are you tired of juggling multiple apps for different types of meetings? Imagine a video suite under one vendor that handles everything from quick team syncs to massive company-wide town halls. That's what RingVideo: AI-Powered Video Collaboration is all about.Join us for an exclusive webinar and discover how to simplify your video stack, boost productivity, and make every meeting more effective.🗓 Date: September 25, 2025🕒 Time: 9 AM PST | 10am MST | 12pm E

What if every employee had a complete view of every customer conversation—all in one place?That's the power of unified data. We're showing how to break down the silos between your communications platforms and your CRM to create a truly seamless experience across your entire organization. This single, comprehensive data stream is the key to activating AI that delivers personalized service and automates tasks for every employee.Join our webinar to see how RingCentral and Salesforce create a unified data engine to activate AI across your entire organization.Title: Moving from Disconnected

Thank you everyone who joined our recent webinar “RingCentral SMS Solutions” We had a fantastic turnout and some excellent questions. If you couldn't make it and want to know what you missed, then you’ve come to the right place! View the recording and see how to unlock the power of SMS for your business: RingCentral SMS Solutions We’ve also prepared articles and links that will help you in your SMS journey with RingCentral:Enhanced Business SMS All-in-one business texting service

We’ve got some good news from RingCentral University! I’m happy to announce that Using Call Queues for RingEX training is now available. It is a brand new course which is entirely dedicated to this powerful feature! Mastering your call queues is one of the most effective ways to ensure your customers always have an amazing experience. No more missed opportunities because a well-configured call queue is a total game-changer in making sure every single call reaches the right person, especially when handling high call volumes. Become a total pro in just about 17 minutes! Learn everything, including: What a call queue is:

We are excited to announce a fresh new look for our "What's New" webinar series! We're renaming it RingEX Unlocked and RingCX Unlocked. These sessions are designed to keep you on the cutting edge of innovation, giving you a look at the latest and upcoming enhancements to take your business communications to the next level. Whether you're a long-time user or just getting started, these webinars are the perfect opportunity to see what's new, ask questions, and learn how to get the most out of your RingCentral products. RingEX Unlocked! 🌟Join us for our RingEX Unlocked

Hey everyone! We’ve been keeping an eye on what’s trending in the Community, and basic settings for admins & users are at the top of the list! That’s why we recommend checking out RingCentral University’s training courses. They cover everything you need to get up to speed fast! For Admins: RingEX Essential Setup and IntroductionAre you an admin responsible for setting up and managing your organization's RingEX accounts? Our RingEX Admin: Introduction and Essential Setup course is perfect for you!

Hey everyone! We’ve been keeping an eye on what’s trending in the Community, and basic settings for admins & users are at the top of the list! That’s why we recommend checking out RingCentral University’s training courses. They cover everything you need to get up to speed fast!  For Admins: RingEX Essential Setup and IntroductionAre you an admin responsible for setting up and managing your organization's RingEX accounts? Our RingEX Admin: Introduction and Essential Setup course is perfect for you!

Do you know SMS has a 98% open rate compared to just 20% for email? The best part? SMS is already included in your RingEX subscription! We’d like to invite you our “RingCentral SMS Solutions” webinar this coming September 10, 2025 at 11 AM PT | 2 PM PT and discover how RingCentral's SMS solution helps you engage customers and partners on their preferred channel with texting features designed for higher customer engagement.Register here: RingCentral SMS Solution You'll learn how to:Lower costs and expand your reach with cost-effective messaging Manage all your business texts with ease using our unified pl

Welcome to the final installment of our "Lost in the RingCentral Lingo" series! We've come a long way, from decoding core reports to diving into granular metrics. Now, it's time to zoom out and look at the bigger picture: the distinctions that shed light on how your operations are running and their overall impact on your service delivery.Let's wrap up our journey and get a handle on the key terms that keep your engine running smoothly! 🏁  ⚙️ Process & Impact Distinctions: Keeping Your Engine Running Smoothly!These terms help you understand the "how" and "why" behind your operational efficiency.Agent Schedule Adherence VS Occupancy RateAgent Schedule Adherence (⏰ On Ti

Thank you to all that joined us in the “What’s New in RingCX, August 21, 2025” session. Where we share the latest updates and features designed to enhance your business communications and drive success to help you and your team work smarter and not harder! Before we get started with all the updates, something new is on the horizon! We’re shaking things up and rebranding our "What's New Webinars." Get ready for a fresh new look and feel—the big reveal is coming soon! Here are some highlights from the webinar that are to look out for!

Thank you to all that joined us in our ever exciting What’s New in RingEX last August 19th! Where our customer care team shared the latest and upcoming features for RingEX! The chat was energetic, and the Q&A was filled with exciting questions! You’re all amazing!  Before we get started with all the updates, something new is on the horizon! We’re shaking things up and rebranding our "What's New Webinars." Get ready for a fresh new look and feel—the big reveal is coming soon! Here are the things that we’re highlighted in the session: Announcements