News & Announcements

Most AI tools just summarize. RingCentral AI Virtual Assistant (AVA) anticipates your needs and streamlines your workday. We are moving beyond basic automation to a proactive AI assistant that lives where you work. We are now accepting applications for our Early Access Preview for you to experience a smarter way to communicate. What's inside the Early Access?Smart In-App Insights: Get real-time context and suggestions during your calls and meetings so you're always one step ahead. Automated Summaries & Action Items: Skip the note-taking. AVA captures key takeaways and follow-ups across RingEX, SMS, and Meetings. Admin & Workflow Automation: Let AVA handle the repetitive setup and routing tasks, freeing up your time for high-value work. Direct Feedback Loop: As an early adopter, you will provide feedback that will directly shape the development of the features. The goal is to eliminate busywork and keep you focused on what matters. Get early access, provide feedback, shape the d

The healthcare landscape is evolving rapidly, and AI is no longer just a "future" concept—it's a tool for today. Are you ready to see how AI can streamline your patient journey? Join us on May 14, 2026, for an exclusive webinar: "The Digital Practice: AI Best Practices for Modern Healthcare." 🗓 Date: May 14, 2026🕒 Time: 11 AM PST | 12pm MST | 2pm EST📍 Where: Register here!What we’ll cover: The AI Receptionist: Best practices for using AI to manage high call volumes and patient inquiries without losing the "human touch." Compliance & Efficiency: How Professional Services within healthcare use AI to maintain accurate records and insights while staying focused on patient care. Healthcare Use Cases: Direct insights from industry experts on why medical offices are migrating to AI-integrated platforms. Onboarding Motion: A specialized walkthrough on the specific technical steps to get a healthcare practice live and optimized in days, not weeks. See you there!  

Thank you to all that joined us in the “RingCX Unlocked - April 23, 2026” session. Where we share the latest updates and features designed to enhance your business communications and drive success to help you and your team work smarter and not harder! Here are some highlights from the webinar that are to look out for!AI for RingCX RingWEM RingCX User Experience RingCX Admin RingCX Analytics Platforms & Integrations RingCX 2026 Roadmap RingCX April 2026 Feature Availability If you weren't able to attend, you can view the recording, and the presentation deck with the link below and stay on top of what’s new with RingCX!Recording: RingCX Unlocked - April 23 2026 Presentation deck: RingCentral Community- RingCX Unlocked April 2026 You can also view recordings of previous webinars here. Let’s keep the conversation going! If you have any questions, drop them below or contact at community.support@ringcentral.com. 

A huge thank you to everyone who joined our recent session on unlocking the latest RingEX innovations! Our Customer Care team enjoyed showcasing the newest and upcoming features! The chat was energetic and filled with amazing questions! You’re all amazing! Key session highlights:AI for RingEX RingEX User Experience RingEX Admin RingEX Analytics Platforms & Integrations RingEX April 2026 Feature AvailabilityWe understand that not everyone could attend the webinar, but don’t worry - we’ve got you covered! You can watch the recorded session by registering via the link below or view the presentation deck which will include all features that were highlighted.Recording: RingEX Unlocked - April 22, 2026 Presentation deck: RingCentral Community - RingEX Unlocked April 2026We had so many great questions during our last webinar—thank you! We couldn't get to all of them live and in the chat, but don't worry, we'll post the answers to every question that was missed right here in the comments.

Join our upcoming webinar on April 30, 2026, where we’ll dive deep into the RingCentral Customer Engagement Bundle (CEB). See how CEB transforms your communication into a professional customer engagement engine. We’ll show you how to move past the simple dial tone and start using tools that drive loyalty and revenue!🗓 Date: April 30, 2026🕒Time: 11 AM PST | 12pm MST | 2pm EST📍Where: Register here!This session will provide strategic insights into Call Queues features and its role within Customer Engagement Bundle:Smart Call Queues: Learn how to turn hold time into a better experience with wait-time announcements and position updates. The Magic of Callback from Queues: See how letting customers "keep their place in line" without staying on the phone drastically reduces abandonment rates. Live Reports & Actionable Insights: Stop guessing. We’ll demo the live dashboards that let supervisors see queue activity as it happens and fix issues before they escalate. Scaling Beyond the Phone

Come and join us for another “RingEX Unlocked” webinar this coming April 22, 2026! We’ll be showcasing the latest and soon-to-be-released features for RingEX that will help you streamline your business communication 🗓 Date: April 22, 2026🕒 Time: 11 AM PST | 12pm MST | 2pm EST📍 Where: Register here! In this session:✅ See the newest and upcoming features✅ Get a close look at how the features work✅ Ask questions directly to our experts Whether you're an admin, user, or just curious about the future of RingEX, this is the perfect opportunity to stay ahead of the curve. Mark your calendars and see you there! 

Most AI just summarizes your calls. RingCentral AIR Pro actually finishes your to-do list.We have moved past basic chatbots to Agentic AI that don’t just "chat," they execute. We are now accepting applications for our Early Access program for you to experience a new way of working.What’s inside the Early Access?The Orchestration Studio: A structured decision engine that turns intent into action. Define reasoning paths and automate downstream systems without a single line of code. Beyond Routing to Resolution: While basic AI just answers or routes, AIR Pro uses action skills to open tickets, update CRM records, and trigger workflows dynamically. Continuous Optimization Loop: The system automatically clusters unresolved interactions, surfacing gaps so you can build new skills in just a few clicks. Voice-Native Intelligence: Built directly into our enterprise-grade infrastructure, ensuring a seamless handoff between AI and human agents with no context lost.The goal is zero-touch workflows

We’re thrilled to invite you to another “RingCX Unlocked ” webinar this coming April 23, 2026! We’ll showcase the latest and greatest of upcoming features and additions to our ever-growing RingCX product! 🗓 Date: April 23, 2026🕒 Time: 11 AM PST | 12pm MST | 2pm EST📍 Where: Register here!In this session:✅ Check out the newest and upcoming features✅ Get a closer look at how the features work✅ Ask questions of experts in real-time Whether you're an admin, user, or just curious about the future of RingCX, this is the perfect opportunity to stay ahead and be updated with the latest. Mark your calendars and see you there

Thank you to everyone who joined us on April 8, 2026, for the kickoff of our brand-new series, RingCentral Contact Center Unlocked! It was incredible to see so many of you eager to move beyond the "how-to" and dive into the "why" behind high-performance operations. We started the session with a visionary outlook on the CX landscape from Paul Herdman (CX Transformation Officer) and Ryan Mulholland (General Manager, Contact Center), followed by a deep dive into the latest 26.1 release features by Andy and Ben. From automating "busy work" to fine-tuning your daily workflows, our goal remains the same: helping you pull the right levers to drive world-class performance.Here are some highlights from the webinar that are to look out for!Key Updates 26.1 Release Overview Workforce Augmentation Quality Management Workforce Management AI Platform Additional Enhancements If you weren't able to attend, you can view the recording, and the presentation deck with the link below!Recording: RingCentral

Hey, Team!I am so excited to introduce RingCentral Contact Center Unlocked, a brand-new series built to help you get the absolute most out of your partnership with us.Technology evolves FAST, but the real value lies in how it works for your team and your customers. Great software is a start, but the real magic happens when you know how to fine-tune it to hit your specific goals.The Session OverviewWhen: April 8, 2026 | 11:00 AM PT / 2:00 PM ETThe Goal: Moving past the "how-to" and focusing on the "why." We’re here to help you sharpen your skills and uncover high-impact features you might be missing.What to Expect: We’re starting the session with a unique perspective from our leadership. Paul Herdman (CX Transformation Officer) and Ryan Mulholland (GM, Contact Center) will open the event and share their vision for the evolving CX landscape.Inside the 26.1 Update: We’ll roll up our sleeves to walk through the newest capabilities in the most recent release. Our focus is on practical ways

Thank you to all that joined us in the “RingCX Unlocked - March 26, 2026” session. Where we share the latest updates and features designed to enhance your business communications and drive success to help you and your team work smarter and not harder! Here are some highlights from the webinar that are to look out for!RingCX Certification AI for RingCX AIR Pro AI Virtual Assistant (AVA) RingWEM RingCX User Experience RingCX Admin RingCX Analytics Platforms & Integrations If you weren't able to attend, you can view the recording, and the presentation deck with the link below and stay on top of what’s new with RingCX!Recording: RingCX Unlocked - March 26, 2026 Presentation deck: RingCentral Community- RingCX Unlocked March 2026 - Google SlidesYou can also view recordings of previous webinars here. Let’s keep the conversation going! If you have any questions, drop them below or contact at community.support@ringcentral.com. 

A huge thank you to everyone who joined our recent session on unlocking the latest RingEX innovations! Our Customer Care team enjoyed showcasing the newest and upcoming features! The chat was energetic and filled with amazing questions! You’re all amazing! Key session highlights:AIR Pro AI Virtual Assistant (AVA) RingEX Admin Hardware RingEX Global RingEX Analytics AI Conversation Expert (ACE) SummaryWe understand that not everyone could attend the webinar, but don’t worry - we’ve got you covered! You can watch the recorded session by registering via the link below or view the presentation deck which will include all features that were highlighted.Recording: RingEX Unlocked - March 24, 2026 Presentation deck: RingCentral Community - RingEX Unlocked March 2026We had so many great questions during our last webinar—thank you! We couldn't get to all of them live and in the chat, but don't worry, we'll post the answers to every question that was missed right here in the comments. If you hav

We’re thrilled to invite you to another “RingCX Unlocked” webinar this coming March 26, 2026! We’ll showcase the latest and greatest of upcoming features and additions to our ever-growing RingCX product! 🗓 Date: March 26, 2026🕒 Time: 11 AM PST | 12pm MST | 2pm EST📍 Where: Register here!In this session:✅ Check out the newest and upcoming features✅ Get a closer look at how the features work✅ Ask questions of experts in real-time Whether you're an admin, user, or just curious about the future of RingCX, this is the perfect opportunity to stay ahead and be updated with the latest. Mark your calendars and see you there! 

Come and join us for another “RingEX Unlocked” webinar this coming March 24, 2026! We’ll be showcasing the latest and soon-to-be-released features for RingEX that will help you streamline your business communication. 🗓 Date: March 24, 2026🕒 Time: 11 AM PST | 12pm MST | 2pm EST📍 Where: Register here! In this session:✅ See the newest and upcoming features✅ Get a close look at how the features work✅ Ask questions directly to our experts Whether you're an admin, user, or just curious about the future of RingEX, this is the perfect opportunity to stay ahead of the curve. Mark your calendars and see you there! 

Are you ready to dive into the past, present, and future of the RingCentral Communications Platform? We are thrilled to invite you to our Developer Meetup, where we’ll explore how our platform has evolved and where it’s headed next!🗓 Date: March 18, 2026🕒 Time: 10 AM PT | 1 PM ET📍 Where: Register here!What We'll Cover:RingCentral 2025 Year in Review: Byrne Reese will take us back through 2025 as we celebrate the RingCentral Developer Community, the launch of several new products, new developer tools, and more. The Road Ahead: Mike Stowe will dive into the RingCentral roadmap and new innovations to help developers integrate communication workflows into all aspects of their business through a combination of no, low, and pro-code techniques. He'll also cover updates to the RingCentral Workflow Builder. Q & A: Mike Stowe, Byrne Reese, and Peter MacIntyre will take live questions about RingCentral Developers, the Open Platform, roadmaps, or other questions our developers, customers,

Thank you to all that joined us in the “RingCX Unlocked - February 26, 2026” session. Where we share the latest updates and features designed to enhance your business communications and drive success to help you and your team work smarter and not harder! Here are some highlights from the webinar that are to look out for!AI for RingCX RingWEM RingCX Admin RingCX Analytics Platform and Integrations Summary If you weren't able to attend, you can view the recording, and the presentation deck with the link below and stay on top of what’s new with RingCX!Recording: RingCX Unlocked - February 26, 2026 Presentation deck: RingCentral Community- RingCX Unlocked February 2026 - Google SlidesYou can also view recordings of previous webinars here. Let’s keep the conversation going! If you have any questions, drop them below or contact at community.support@ringcentral.com. 

A huge thank you to everyone who joined our recent session on unlocking the latest RingEX innovations! Our Customer Care team enjoyed showcasing the newest features, and it was a pleasure hosting our special guests for those exciting RingVideo updates. The chat was energetic and filled with amazing questions! You’re all amazing! Key session highlights:AI for RingEX RingCentral Video RingEX User Experience RingEX Admin Hardware RingEX Global Platforms and Integration AI Conversation Expert (ACE) Summary We’ve also prepared resources that will help you in your RingCentral Video experience!Knowledge base: Using the new RingCentral Video meetingsBlog: Video reimagined: New RingCentral Video desktop experience and AI capabilities Video: RingCentral Video | New AI-powered meeting collaboration experiencesAny questions on RCV: RingEX | RingCentral Video SupportWe understand that not everyone could attend the webinar, but don’t worry - we’ve got you covered! You can watch the recorded session

Thank you to all that joined us in the “Choosing the Right RingCentral & Microsoft Teams Integration” webinar last February 24, 2026! We had a blast in providing a clear breakdown of all RingEX Integration options compatible with the standards Microsoft 365 licensing and sharing the best sharing the best integration path for you!Couldn't make it to the webinar? No problem! We’ve rounded up all the essential resources and the full replay right here. Whether you're leaning toward Direct Routing or the Embedded App, these tools will help you choose the best integration path for your team.Recording: Choosing the Right RingCentral & Microsoft Teams Integrations - February 24, 2026Presentation deck: Choosing the right MS Teams Integration: Community Webinar (02/24)If you have any questions, please let us know by commenting down below. We’ll do our best to help you get answers!Thank you again for joining us! And we’ll see you on the next one!

Let’s start the new year with learning more about what’s new and what’s coming in RingEX! Come and join us for another “RingEX Unlocked” webinar this coming February 25, 2026! We’ll be showcasing the latest and soon-to-be-released features for RingEX that will help you streamline your business communication 🗓 Date: February 25, 2026🕒 Time: 11 AM PST | 12pm MST | 2pm EST📍 Where: Register here! In this session:✅ See the newest and upcoming features✅ Get a close look at how the features work✅ Ask questions directly to our experts Whether you're an admin, user, or just curious about the future of RingEX, this is the perfect opportunity to stay ahead of the curve. Mark your calendars and see you there! 

We would like to thank everyone that joined us last February 12, 2026, on our “Turn Every Conversation into Insights with RingCentral ACE" webinar, where our customer care team explored how RingCentral ACE Integrates seamlessly into your existing operations, enabling your team to be more effective and delivering exceptional experiences for your customers.  Don't worry if you couldn't make it to the live event—we’ve got you covered. You can now access the full replay and download the slide deck to start unlocking your growth potential today! Recording: Turn Every Conversation Into Insights with RingCentral ACE - February 12, 2026Presentation deck: RingCentral Community: Turn Every Conversation Into Insights with RingCentral ACE - February 12, 2026Onboarding Webinar: AI Conversation Expert (RingSense) Technical Onboarding Webinar (Every Wednesday) The chat and Q&A was energetic and filled with great questions! You’re all amazing!  If you have any other questions, feel free to drop th

We’ve all been in a complicated relationship with our software. You’re trying to help a customer, but you’re stuck in a messy love triangle between a messaging app, a video platform, and a separate phone system.This Valentine’s Day, it’s time to stop settling for 'it's complicated.' Here is why a unified workspace is the ultimate workplace match.1. No More App-Switching FatigueThe average worker toggles between apps over 1,000 times a day. That’s not just distracting. It’s exhausting. The RingCentral app puts your messages, video, and phone calls in one place. It’s one reliable relationship that never lets you down.2. Long-Distance Relationships That WorkHybrid work should not feel like a struggle. With the right tools, you can start a brainstorm in a chat and flip it to a video call with one click. No dropped context and no "can you hear me now?" just seamless connection across time zones.3. End the GhostingNothing kills the mood like a missed connection. When your phone and messaging

We’re thrilled to invite you to another “RingCX Unlocked ” webinar this coming February 26, 2026! We’ll showcase the latest and greatest of upcoming features and additions to our ever-growing RingCX product! 🗓 Date: February 26, 2026🕒 Time: 11 AM PST | 12pm MST | 2pm EST📍 Where: Register here!In this session:✅ Check out the newest and upcoming features✅ Get a closer look at how the features work✅ Ask questions of experts in real-time Whether you're an admin, user, or just curious about the future of RingCX, this is the perfect opportunity to stay ahead and be updated with the latest. Mark your calendars and see you there!