News & Announcements

Be part of the RingCentral Customer Care team's in-depth exploration into the latest updates with RingEX (previously known as RingCentral MVP)!April 18, 1:00 PM - 2:00 PM EST

Be part of the RingCentral Customer Care team's in-depth exploration into the latest updates with RingEX (previously known as RingCentral MVP)!April 18, 1:00 PM - 2:00 PM EST

RingCentral Contact Center We warmly invite you to join our upcoming webinar on Monday, March 11 from 12:00 PM to 1:00 PM EST

RingCentral Contact Center We warmly invite you to join our upcoming webinar on Monday, March 11 from 12:00 PM to 1:00 PM EST

The RingCentral Ideas Portal has grown in use and with this increased usage and volume of new ideas, a new portal has become necessary. The Community Team wants to ensure our customers can connect their valuable feedback with RingCentral product teams in the most efficient and meaningful way.

The RingCentral Ideas Portal has grown in use and with this increased usage and volume of new ideas, a new portal has become necessary. The Community Team wants to ensure our customers can connect their valuable feedback with RingCentral product teams in the most efficient and meaningful way.

Reporting & AnalyticsThe Customer Care team wants to help you gain insights in real-time, make decisions, and take action with RingCentral MVP Analytics.Join us for a webina

Reporting & AnalyticsThe Customer Care team wants to help you gain insights in realtime, make decisions, and take action with RingCentral MVP Analytics.Join us for a webinar

Customer Care Webinar:RingSense for SalesHigh-quality call insights, coaching, and analytics with AI-driven intelligence.

Customer Care Webinar:RingSense for SalesHigh-quality call insights, coaching, and analytics with AI-driven intelligence.

The porting process refers to the transfer of a phone number from one service provider to another. When you decide to port your number, you're essentially moving your phone number from your current service provider to a new one. This process can take anywhere from a few hours to a few days, depending on various factors, such as the complexity of the transfer and the policies of the service providers involved.

‘Tis the season to be jolly and ensure your customers are jolly too!

‘Tis the season to be jolly and ensure your customers are jolly too!

By leveraging AI, RingCentral's RingSense platform enables organizations to gain valuable insights from conversation data using voice and natural language processing. RingSense is an AI-powered platform that utilizes conversational intelligence to analyze conversations and provide meaningful information about customers, sellers, buyers, and contact center agent performance, as well as trends and other valuable information.

RingCentral recently announced the global availability launch of RingCentral Events, it is our latest event solution that streamlines the process of creating highly engaging yet professional-looking experiences. Our solution goes beyond online hosting, providing support for any event you can imagine, including virtual, hybrid, and on-site experiences. There are a lot of features that come with this solution, which make it an all-inclusive event management platform.

RingCentral recently announced the global availability launch of RingCentral Events, it is our latest event solution that streamlines the process of creating highly engaging yet professional-looking experiences. Our solution goes beyond online hosting, providing support for any event you can imagine, including virtual, hybrid, and on-site experiences. There are a lot of features that come with this solution, which make it an all-inclusive event management platform.

What is a Call Queue? Call queues are groups of users or extensions that receive queued calls, which can be answered by the next available group member. Admins can enable a queue overflow to increase the number of calls in a queue. For more details, visit

What is a Call Queue? Call queues are groups of users or extensions that receive queued calls, which can be answered by the next available group member. Admins can enable a queue overflow to increase the number of calls in a queue. For more details, visit

In the October 2023 release, RingCentral has introduced an array of exciting new features to enhance your user experience on RC App, RC Webinars, and RC Rooms. These exciting new features have been carefully developed to make your communication and collaboration experience even more seamless, efficient, and enjoyable. Let's delve into these features and discover why they were developed.

In the October 2023 release, RingCentral has introduced an array of exciting new features to enhance your user experience on RC App, RC Webinars, and RC Rooms. These exciting new features have been carefully developed to make your communication and collaboration experience even more seamless, efficient, and enjoyable. Let's delve into these features and discover why they were developed.

Call Handling is a crucial aspect of any business, and understanding how it works can make all the difference in your communication strategy. Our data shows that this is a popular feature among RingCentral account holders, and it's easy to see why. With the ability to customize call routing based on specific criteria such as time of day or location, businesses can ensure that incoming calls are handled efficiently and effectively.

The new RingCentral's Chief Customer Officer is Akshay Srivastava. He recently marked his 90-day milestone in his new position and remains committed to improving the overall customer experience.If you're interested in learning more about his experience as the new Chief Customer Officer and his plans for enhancing the customer experience, be sure to take a look at th

The new RingCentral's Chief Customer Officer is Akshay Srivastava. He recently marked his 90-day milestone in his new position and remains committed to improving the overall customer experience.If you're interested in learning more about his experience as the new Chief Customer Officer and his plans for enhancing the customer experience, be sure to take a look at th

As we enter the start of Q4, it's a good time to reflect on the progress made so far this year and set goals for the remainder of the quarter. I wanted to share with you all our Q3 MVP updates. Our Product Team has been hard at work implementing new features and improvements that will enhance your experience with our product. Q3 RingCentral MVP innovation is to help your business by

As we enter the start of Q4, it's a good time to reflect on the progress made so far this year and set goals for the remainder of the quarter. I wanted to share with you all our Q3 MVP updates. Our Product Team has been hard at work implementing new features and improvements that will enhance your experience with our product. Q3 RingCentral MVP innovation is to help your business by